iPhones: Village Community Services staff members carry phones for safety and com-munication while in the field. In 2013 VCS re-negotiated its phone contract and upgraded from our old flip phones to iPhones. Now, in addition to having a phone available at all times for emergencies, staff may respond to e-mail correspondence and access the online Therap documentation system in-between direct service tasks while in the field. The iPhones are also

used to take photos for public relations purposes, to coordinate vocational staff schedules through calendaring, and to search the internet for directions, community activities, employment leads, etc. Further, our managers may send group texts to quickly

communicate essential infor-mation or to efficiently find a replacement for a vacant shift. Applica-tions such as Touch to Talk, camera, video, and QR codes can be used to facili-tate communi-

cation with participants and the learning of em-ployment skills. iPads were also purchased for similar uses with Voca-tional Services partici-pants and the use of tab-let technology will be im-plemented by Residential Services in 2014.

Letter from the Leadership

10 Gratitudes Village Community Services is Grateful for… 1. Our grantors: As the result of grants awarded in 2013, VCS’ Residential Program was able to pur-chase direct service hours, staff training, adaptive equipment, and medical supplies not cov-ered by government fund-ing sources. Thank you to the Snohomish County Human Services Commu-nity Development Block Grants (CDBG), Greater Everett Community Foun-dation’s Jeannie and David Brenner-Endowed Fund, and the United

Way of Snohomish County for their grants in support of aging adults who have disabilities. These grant funds will also be used to upgrade the Royal Pacific Build-ing’s elevator and to pur-chase mobile devices to operate the new Therap Documentation System. In addition, grants from the Everett Clinic Foun-dation and the Tulalip Tribes Charitable Fund will be applied toward vehicles to transport VCS’ Vocational and Residen-

tial Services participants. 2. Growth! The Voca-tional Services depart-ment is especially thank-ful to the Bank of America Foundation and the United Way of Snoho-mish County for providing the opportunity to grow. Grant funds were used to purchase adaptive com-munication technology for the agency’s T.E.C. pro-gram (Technology, Em-ployment and Commu-nity). Participants are now

V i l l a ge  Commun i t y  Se r v i ces     

BOARD OF DIRECTORS 2013 Art Hutton President

Margaret McClure Vice President

Ronald Almli Treasurer

Sue Smythe Secretary

Vicki Adams Valerie Hooton Marilyn Baker Scott Ballenger (2014)

EXECUTIVE TEAM Terri Lyons Program Executive

Liz Enneking Administration and Finance Executive

CONTACT US Michelle Dietz Director of Development 3210 Smokey Point Drive, Suite 200 Arlington, WA 98223 360-653-7752, ext 14 FAX: 360-653-6503 resource@villagecommunitysvcs.org

Like Village Community Services and Voices of the Village on Facebook. Click the links on our home page and the Voices of the Village page to find us. VillageCommunitySvcs.org

Please see Letter…..on Page 2

Please see 10…..on Page 3

Annual Report 2013

2013 saw several needed upgrades to VCS’ operations:

Computers: Village Community Services worked with our technology vendor, CMIT Solutions, to complete a computer upgrade needed to tran-sition from Microsoft Windows XP to the Windows 7 operating system. The majority of VCS’ old computers were not equipped to run Windows 7. Since Microsoft had declared that Windows XP would no longer be supported, it was important to up-grade so that the agency and client data would continue to be protected from viruses and other security risks. Elevator: In 2013 VCS secured a Community Development Block Grant from HUD and administered by Snohomish County Human Ser-vices to upgrade the mechanics of the Royal Pacific Building’s aging elevator. This project will be com-pleted in 2014 assuring the build-ing’s accessibility to people who have disabilities for many years to come. Time and attendance system: In another move to improve agency efficiency, Village Community Ser-vices transitioned from a paper time

Letter from the Leadership continued from page 1

VILLAGE COMMUNITY SERVICES ANNUAL REPORT 2013

card system to a computer based time and attendance system. Staff may now clock in and out through their work computer, landline, or cell phone. The system calculates staff hours and personal leave to coordi-nate with the payroll system. The time and attendance system re-duces staff and manager’s time cal-culating and checking staff hours, freeing more staff time for other im-portant work in service to our partici-pants. Vehicles for the Village: Grants from the Tulalip Tribes Charitable Fund and Everett Clinic Foundation plus individual donations raised at the 2013 Village Gala leveraged a $40,000 grant from the Employees Community Fund of Boeing Puget Sound toward the purchase of a wheelchair accessible van and two fleet vehicles in 2014. Maintaining a fleet of safe vehicles for transporting vocational and residential partici-pants continues to be a priority for Village Community Services. Hoyer Lift: The purchase of a Hoyer lift for use in participants’ homes is

the latest improvement VCS has made in its ongoing commitment to provide top quality care to our Resi-dential Services participants as they grow older and require more inten-sive supports. The Hoyer lift greatly improves safety while transferring participants with seriously limited mobility from bed to chair or other similar living spaces. We are proud of our staff who have met the challenge of learning and implementing these advancements for the benefit of the organization and the people with disabilities that we serve. We are also exceedingly grateful to our grant funders and donors whose understanding and generosity allows Village Commu-nity Services to offer innovative ser-vices through cutting edge technol-ogy, safe and accessible facilities, and well-maintained vehicles. Thank you!

Sincerely,

Art Hutton, Board President Liz Enneking, Administrative and Finance Executive Terri Bayliff, Program Executive

PAGE 2

Work

Strides

MITC system has resulted in in-creased accountability and accu-racy by employees in tracking their timesheets and increased efficiency in compiling, approving, and distrib-uting payroll. We were also able to upgrade the agency’s computers. Yay! 4. Thank you to our Village Gala Sponsors! We would like to recog-nize Joanne Levy and Suzanne Garrett of the World Financial Group and Heartland Institute for donating at the title sponsor level to the 2013 Village Gala! 5. The Quality of Life Coordinator position which is filled by Vickie Southern and funded by a HUD Community Development Block Grant through Snohomish County Human Services Department. Resi-dential Services participants have experienced greater success in achieving their goals and are able to continue the quality of life activi-ties they enjoy as a result! 6. Elevator machinery upgrade: This project, slated for completion in 2014, is made possible by a HUD Community Development Block Grant through Snohomish County Human Services. The upgrade will ensure the continued operation and safety of the Royal Pacific Build-ing’s elevator. 7. Volunteers serve on the Board of Directors, complete fundraising mailings, organize the Village Gala fundraiser, coordinate the Village Music and Arts program and assist with administrative tasks. Volun-teers for the Leadership Snohomish Challenge Class of 2013 solicited donations and expanded atten-dance at the 2013 Village Gala. Village Community Services is also utilizing Community Jobs partici-pants placed by Service Alterna-tives and the Community Action Agency of Skagit County in office support roles. 8. Kudos to our government part-ners, Snohomish County Human Services’ Division of Developmental

Disabilities and DSHS’ Develop-mental Disabilities Administration, Division of Vocational Rehabilita-tion, and Department of Services to the Blind. They provide core fund-ing for VCS’ Residential and Voca-tional programs and collaborate to provide excellence in service to participants.

9. Voices of the Village! Voices of the Village, through their shared love of music, promote com-munity diversity and inclusion. Voices of the Village members also have the experience of giving back to their community by collaborating with other non-profits such a the ARC of Snohomish County, the Na-tional Buddy Walk, the Strawberry Festival, Stanwood-Camano Fair, The Y, and Marysville Pilchuck High School.

10. You! Our awesome donors, family members, staff, volunteers, and friends. We appreciate you!

using iPads, Apple T.V., and other technologies to prepare for job in-terviews, communicate more effec-tively, and to learn job readiness skills and, once hired, actual job duties. In 2013, the United Way of Snohomish County also funded VCS’ new WorkStrides seminars. This exciting and motivational ca-reer development seminar launches participants on their way to long-term employment success. As a result, VCS has expanded its reach to individuals with disabilities re-ferred by other human service agencies.

3. Improved efficiency: Residential Services staff are now able to more accurately track medications, health care information, behavioral and safety incidents, completion of daily tasks, staff scheduling, and more via computer or tablet thanks to the new Therap Documentation Sys-tem. The system has delivered many benefits, including reduction in medication errors, more efficient use of staff time, insight into behav-ioral and health issues, and im-proved communication and team work among staff and health care professionals. VCS also began im-plementation of the MITC time and attendance system in 2013. The

10 Gratitudes continued from page 1

PAGE 3 VILLAGE COMMUNITY SERVICES ANNUAL REPORT 2013

Village Gala Title Sponsors Joanne Levy and Suzanne Levy Garrett

PAGE 4 VILLAGE COMMUNITY SERVICES ANNUAL REPORT 2013

5 Years ♦ Marna Farrell ♦ Robert Kainber ♦ Therese Hartmann ♦ Allison Glantz ♦ LaRae Thayer ♦ Lynn Wiseman ♦ Linda Henson ♦ Tiffany Tremberth ♦ Allison Cisnero

25 Years ♦ Jessie Hill 10 Years ♦ Mary McLaughlin

(retired)

We appreciate

our staff for their hard work and

dedication!

Agency Length of Service Awards

Village Community Services For the Twelve Months Ended 12/31/2013 (Pre-Audit)

Total Revenue $2,979,105

PAGE 5 VILLAGE COMMUNITY SERVICES ANNUAL REPORT 2013

Village Community Services For the Twelve Months Ended 12/31/2013 (Pre-Audit)

Total Expenses $2,861,146

Long-Term Living Wage Jobs: A total of 36 participants, who were referred by Snohomish County Divi-sion of Developmental Disabilities, were employed in 2013 with an av-erage wage of $12.29 per hour. Successful Job Search: 13 people with disabilities were successful in their job search as indicated by be-ing placed in a job in 2013. At the time of evaluation 77%, or 10 of the 13, had sustained employment for 90 days or more. This measure is a strong indicator that a successful long-term job match was made.

Employment Success! Karen’s Story: Karin came to VCS through a referral from the Division of Voca-tional Rehabilitation (DVR). She completed a Community Based As-sessment at Pizza Factory in the kitchen area cleaning dishes and doing food prep. She then moved into Job Placement Services through DVR. In the spring of 2013 Karin applied for a position in the kitchen at Warm Beach Senior Cen-ter. In June, she was hired and works up to 32 hours a week. Karin tells me she loves her job and is very happy with it!

Vocational Services Outcomes

VILLAGE COMMUNITY SERVICES ANNUAL REPORT 2013 PAGE 6

VCS works in our community

Village Community Services reviews Residential program outcomes in the domains of Health and Safety, Relationships, Integration, and Competence for grant reporting. VCS reviewed participant data for a six month outcome evaluation window spanning July 1 to December 31, 2014.

HEALTH and SAFETY is priority. 100% of participants continued to live safely in their own homes and communities and no participants permanently moved to a congregate care facility due to health or safety concerns. During the six month window there was only one participant fall that resulted in injury

(dislocated shoulder). Village Community Services is committed to helping participants maintain STRONG RELATIONSHIPS with family and friends. 76% of relationship goals set by participants and their support team were completed. A measure of QUALITY OF LIFE is participating in community activities. 87% of participants’ COMMUNITY INTEGRATION goals were completed. COMPETENCE, or having the skills needed to succeed in daily life, is key to self- sufficiency, personal health and safety. 80% of competence goals set by participants were completed.

Residential Services Outcomes

VILLAGE COMMUNITY SERVICES ANNUAL REPORT 2013 PAGE 7