Vijeo Citect Hotfixes and Service PacksSimon Rooke

Team Manager, SCADA and MES Global Support

Schneider Electric 2

Typical Fix LifecycleIndividual Customer

Individual Customer

Schneider Electric Schneider Electric All Customers

All Customers

Reports problem

Support investigates and reports problem to Continuous Engineering

Continuous Engineering creates fix

Support provides hotfix to the original customer

Fix verified and included in next Service Pack and next version

Hotfix applied to system – problem resolved

Fix available to all customers as part of next Service Pack and next version

Schneider Electric 3

Hotfixes for VijeoCitect v7.20 and v7.30

●Hotfixes for v7.20 and v7.30 are in the form of patch files which automatically replace the files (.exe, .dll, etc) within the installation in order to apply the fix

●If multiple hotfixes are required we can provide a ‘combination’ hotfix – this patch file will apply multiple fixes to the installation, even if they affect different aspects of the product, for example the i/o system and the alarm system

Schneider Electric 4

Hotfixes for VijeoCitect v7.20 and v7.30

●If an individual hotfix is already installed and installation of an additional hotfix is attempted a Windows Installer error is shown

●Contact Global Support and request a combination hotfix for your issues

Schneider Electric 5

Inclusion of fixes in Service Packs

●Our aim is to include all fixes available at the time in the next service pack so that customers have access to

●all available product fixes●a build that has had regression and interoperability verified

●Why would a hotfix not be included in a Service Pack?●The hotfix was not completed until after a service pack●The fix was not acceptable for general use●The risk necessitated delay until full system testing done as part of a

full product release

Schneider Electric 5

Inclusion of fixes in Service Packs

●Our aim is to include all fixes available at the time in the next service pack so that customers have access to

●all available product fixes●a build that has had regression and interoperability verified

●Why would a hotfix not be included in a Service Pack?●The hotfix was not completed until after a service pack●The fix was not acceptable for general use●The risk necessitated delay until full system testing done as part of a

full product release