PITTSBURGH GLASS WORKS. LLC.A DIVISION OF VITRO

30 ISABELLA STREET, SUITE 500PITTSBURGH, PA 15212WWW.PGWGLASS.COM

Supplier Quality Manual

QA1.OEM.00.03Revision 8

Revised: January 2018

The purpose of this document is to communicate Vitro/Pittsburgh Glass Works’ (Vitro/PGW) Quality Management Systems requirements to those companies that supply parts and services to Vitro/PGW.

Table of Contents

1. Quality Systems Requirements1.1 Quality System Registration

1.2 Quality System Audit

2. Purchasing Requirements

2.1 Supplier Quotations and Background Information

2.2 Competitive Pricing / Payment

2.3 On-Time Delivery

2.4 Incoming Quality Methods

Manufactured Parts and Chemicals & Compounds

2.5 Suppliers Premises Inspection

2.6 Tooling

2.7 Packaging

2.8 Environmental, Health and Safety Requirements

2.9 “End of Life” (ELV) Regulations and IMDS

2.10 Contingency Plan / Risk Assessment

2.11 Customer-directed sources (also known as “Directed-Buy”)

3. Supplier Performance

3.1 Supplier Measurement

3.2 Supplier Non-Conformance Notice (SNN)

3.3 Parts Certification Process for Defective Product

3.4 Continuous Improvement/VAVE (Value Add-Value Engineering)

3.5 Supplier development

4. Quality Requirements for OEM Programs4.1 Launch Support

4.2 FMEAs

4.3 Control Plan

4.4 Engineering Change and / or Manufacturing Change

4.5 Product Validation

4.6 Process Capability Studies

4.7 Sample Submissions

4.8 Prototype / Pre-production Parts

4.9 Production Process Audit

4.10 Production Part Approval Process (PPAP)

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Appendix A –Supplier Quality Forms

Appendix B – Revision Record

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1. Quality System Requirements

The purpose of this document is to communicate Vitro/Pittsburgh Glass Works’ (Vitro/PGW) quality management systems requirements to those companies that supply parts and services to Vitro/PGW. The basis for Vitro/ PGW’s Supplier Quality Manual is the Quality System Requirement ISO/TS16949 and IATF16949 as the framework for the basic quality systems required for all suppliers of parts and services.

1.1 Quality Registration

Vitro/PGW is committed to providing products and services to our customers that fully meet their present and future requirements. Vitro/ PGW’s suppliers are a critical strategic resource in meeting this customer commitment. Vitro/ PGW requires suppliers to have an effective Quality System. ISO/TS16949 and IATF16949 requirements are an integral aspect of Vitro/PGW’s purchase order. Any Vitro/PGW supplier without valid IATF 16949 certification will have maximum moderate risk rank.

Vitro/PGW requires that the supplier:

Manage facilities, processes, quality systems and personnel to consistently and cost effectively produce product and furnish services that meet the needs of Vitro/PGW and its customers.

Develop, implement, document and maintain a Product Quality Planning process to assure that product and service requirements are met.

Provide Vitro/ PGW and our customers, objective evidence that products sold meet all defined and agreed on requirements; as well as implied functionally requirements.

Meet Vitro/PGW and Vitro/PGW customer specific requirements (examples CQI audits, Chrysler Elements of Manufacturing audits, etc.).

Be committed to continuous process improvement by emphasizing reduction of part-to-part variation and waste through defect prevention.

1.2 Quality System Audit

The Quality System Audit consists of a visit to a specific supplier’s production site. This is normally completed in one to two days. Vitro/ PGW will use a Vitro/ PGW Quality Management System audit, ISO/TS 16949 or IATF16949 quality systems audit or VDA 6.3 process audit. At the discretion of Vitro/ PGW, designated potential suppliers be subject to an on-site audit by Purchasing and/or Supplier Quality. The supplier audit is intended to help further the supplier’s awareness of Vitro/ PGW’s quality requirements. It is also intended to verify that the supplier has an adequate quality process and to confirm that it is functioning properly.

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A Second-part audits may be used for the following:a) Supplier risk assessment;b) Supplier Monitoring;c) Supplier QMS development;d) Product audits;e) Process audits;f) Claim investigation.

A formal response and follow-up action for all significant elements identified as needing improvement during the audit is required on a timely basis. In some cases, adherence to a recognized standard such as ISO/TS 16949, IATF16949 or ISO 9001:2008 may eliminate the need for all or part of a formal on-site audit by Vitro/PGW. At Vitro/PGW’s discretion, a full quality system audit may be required.

Vitro/PGW requires the following:

Suppliers to Vitro/PGW’s ISO/TS 16949 registered facilities are required to develop, implement and improve a quality management system certified to ISO 9001 with the ultimate objective of becoming certified to IATF 16949 quality standard plus any requirements specified by Vitro/PGW and our customers. Any critical supplier who has not yet achieved third party registration shall have their QMS reviewed by Vitro/PGW annually.

Supplier assessments to ISO/TS 16949 or IATF16949 and/or ISO 9001:2008 by the OEM Customer, an OEM Customer-approved second party or an accredited third party registrar will be recognized by Vitro/PGW as supplier quality audits.

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2. PURCHASING REQUIREMENTS

2.1 Supplier Quotation and Background Information

Vitro/PGW requires new suppliers to complete the Supplier Qualification Background Information form (QA4.SQM.01.02).In addition to this form, we also require a copy of the Supplier’s Quality Policy, Organization Chart, and ISO/TS 16949 or IATF16949 (or equivalent certification)-In order for Vitro/PGW to assess business risk, Vitro/PGW may request financial information to better understand that potential risk. Cooperation is mandatory and all information provided by you will be held strictly confidential within Vitro/PGW. If necessary, a NDA (Non-Disclosure Agreement) would be executed. All quotations for new business and proposed changes must be submitted to the Vitro/PGW Purchasing Manager and include detailed breakdowns for part cost, tooling cost and delivery lead-times (minimum requirements). All supplier quotations must be submitted on Vitro/PGW forms or through Vitro/PGW’s requested submission method.

2.2 Competitive Pricing / Payment

Suppliers are expected to be globally competitive and will be benchmarked by Vitro/PGW Purchasing Managers. Vitro/PGW expects its suppliers to continually strive for increased efficiency, and cost reductions in their processes in order to meet Vitro/PGW’s customer’s annual cost reduction initiatives. Refer to Section 3.4 Continuous Improvement for more details on submitting your improvement opportunities.

Payment terms are Net 60 days. All invoices, packing slips and correspondence must reference Vitro/PGW’s individual purchase order number, line item number, storeroom part number, and releasers name, (if applicable).

Excessive or premium freight charges related to a Vitro/PGW expediting requirement are to be detailed in a separate line item on the supplier's invoice and previously approved by Vitro/PGW personnel. Excessive or premium freight costs related to the supplier’s issue and necessary to meet the Vitro/PGW delivery date will be at the supplier’s expense. The supplier will be required to submit a premium freight report covering all excessive or premium costs as requested by Vitro/PGW.

Premium freight charges will be reviewed by Vitro/PGW Purchasing quarterly. Vitro/PGW reserves the right to audit supplier's invoicing against agreed to pricing.

2.3 On-Time Delivery

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All deliveries of requested materials will be made to the facility receiving dock and the packing list will refer to the purchase order number, release number, line item number and storeroom part number (if applicable) and releaser's name (if applicable).

100% on time full shipment deliveries are required. Supplier is expected to maintain, at his own discretion, sufficient stock to achieve and maintain specified delivery, back orders are not acceptable. Delivery lead times quoted by the supplier are as important as price to Vitro/PGW Deliveries made against releases are to be unloaded only at the Vitro/PGW's facility. Requests for deliveries elsewhere are to be approved in writing by purchasing.

2.4 Incoming Quality Methods

Manufactured Parts:Typically parts are received by Vitro/PGW facilities utilizing the supplier’s ISO/TS 16949, IATF16949, ISO 9000, or other recognized quality system certification. However, SPC data showing process capability of Key Product Characteristics (KPC) may be required to accompany each lot if the supplier is not certified to a recognized quality standard or it is requested by the Vitro/PGW Facility Quality Representative. The minimum acceptable long term CPK value for KPC’s is 1.33.

Chemicals & Compounds:A certificate of analysis or compliance must be sent with each shipment, each lot or upon request to the Vitro/PGW Facility Quality Representative. The certificates must show any testing performed the acceptance criteria, and results.

2.5 Supplier Premises Inspection

Vitro/PGW, or Vitro/PGW’s customer, reserves the right to perform inspections at the supplier’s facility, and expedite material or product from the supplier’s facility when necessary. All materials or services are subject to final inspection and acceptance by Vitro/PGW at destination, notwithstanding any prior payment or inspection at seller's source and inspection shall be made within a reasonable time after delivery or completion of work.

2.6 Tooling

All Vitro/PGW and customer-owned tooling must be identified with the owner’s name and other information as required by Vitro/PGW or our customer. Maintenance and refurbishing of the tooling required to meet product requirements, shall be the sole financial responsibility of the supplier, without liens being attached for any reason. The supplier is prohibited from using this tooling to make any product for any company except for the owner or its representative without written authorization from Vitro/PGW.

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2.7 Packaging / Labeling

Vitro/PGW and supplier shall agree upon the packaging plan prior to PPAP approval All packaging units shall be labeled with AIAG or equivalent format barcode label including Vitro/PGW’s purchase order number, storeroom part number, quantity, lot number, manufacturing date, expiration date (if applicable) and supplier name (minimum requirements). All unique parts must be shipped in separate packaging units and shall not be mixed with other unique parts. These parts must be clearly marked utilizing identification labels for unique materials Vitro/PGW Identification Label for Unique Materials (QA4.SQM.01.28).

The Vitro/PGW Packaging Proposal Form (QA4.SQM.01.27) must be sent to Supplier Quality for approval at the using Vitro/PGW plant prior to PPAP approval with consensus of the Vitro/PGW using plant, no later than the submission of the PPAP package.

2.8 Environmental, Health, and Safety Requirements

Supplier must be in compliance with all federal and state policies as outlined in Vitro/PGW’s Purchase Order General Terms and Conditions as well government regulations in the country of manufacture or sale. Vitro/PGW encourages registration to ISO 14001.

2.9 “End of Life” (ELV), REACH Regulations and IMDS

The European Union (EU) introduced regulations, effective in 2003, to control the design and recyclability of automobiles. This Directive, called End of Life Vehicle (ELV) prohibits the use of lead, mercury, cadmium and hexavalent chromium in any component of automobiles placed on the market after July 1, 2003. These regulations apply only to cars and light commercial vehicles (<3.5 tonne gross weight) sold in Europe. Since Vitro/PGW and our suppliers are part of a long supply chain, our products sold to a customer in the USA may become part of an automobile sold in Europe. Additionally, similar regulations are proposed in Japan and other parts of the world – so it is probable for you as a supplier to get various requests related to end-of-life requirements.

All suppliers must comply with the new EU REACH chemicals regulation (Reg. (EC) No1907/2006). REACH is a new European Community Regulation on chemicals and their safe use. It deals with the Registration, Evaluation, Authorization and Restriction of Chemical substances. Manufacturers and importers will be required to gather information on the properties of their chemical substances, which will allow their safe handling, and to register the information in a central database run by the European Chemicals Agency (ECHA) in Helsinki. Vitro/PGW will require your assistance in using only REACH materials in your products.

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In addition, Vitro/PGW requires that all suppliers submit to IMDS (International Material Data System) at the website http://www.mdsystem.com/ to the Pittsburgh Glass Works ID 93347. All new parts and any Engineering changes require a new IMDS submission.

2.10 Contingency Plan / Risk Assessment

Suppliers shall develop a Disaster Recovery Plan for potential catastrophes or work interruption that would jeopardize the supply of product to Vitro/PGW. This Disaster Recovery Plan shall include at a minimum: material, transportation, computer, sub-supplier, utility disruptions, labor disruptions, key equipment failures and field return contingency plans. Supplier must immediately notify Vitro/PGW of the course of action during this period as well as the chain of command contacts.

If organized labor is used at the facility, Vitro/PGW must be notified 6 months prior to the end of the term of the labor agreement. Six months prior to the term of the labor contract your contingency plan must be reviewed with Vitro/PGW Purchasing to ensure plant operations are secure and adequate safety stocks of quality certified material are available. Your plan must ensure safe secure transportation into and out of your facilityVitro/PGW requires you to develop a supplier risk management process which identifies financial and operational supply chain risks, and pro-actively develops strategies and contingency plans to avoid disruptions. This process should be an on-going monitoring of suppliers to identify potential "at-risk" suppliers and allow for proper intervention strategies. If contingency plans are required, the situation should be shared immediately with the Vitro/PGW Purchasing. Managing the total supply chain is critical to our collective success.

2.11 Customer-directed sources (also known as “Directed-Buy”)

All customer-directed sources are obliged to respect rules and requirements provided within this Vitro/PGW Supplier Quality Manual as mandatory Customer Specific Requirements (CSR). Direct nomination by OEM customer does not exempt “directed supplier” from its responsibility in front of Vitro/PGW as the first customer.

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3. SUPPLIER PERFORMANCE

3.1. Supplier Measurement

Supplier performance measurement is an important function in Vitro/PGW’s quality process. Vitro/PGW evaluates suppliers through Vitro/PGW’s Supplier Performance Reports. Suppliers identified by Vitro/PGW as critical suppliers will receive Supplier Performance Reports on a monthly basis. Supplier Performance Reports will be used to provide feedback to key suppliers and identify areas of opportunity for Vitro/PGW and suppliers to continuously improve. These reports will also be used for Supplier Selection and Supplier Recognition. Input to this measurement process includes data from our quality and logistics departments.

Quality Performance is provided in the form of reject PPM’s (Parts/Million units received), and occurrence of SNN (Supplier Nonconformance Notice). Customer disruptions at the receiving plant will be handled as a customer satisfaction SNN.

Delivery performance will be measured by a Fill Rate metric. Each line item on a purchase order (PO) will receive a score of “one” or “zero”. A score of “one” is applied if the line item is received by or before the agreed to lead time AND in full quantity. Otherwise the score for a given line is “zero”. The Fill Rate Performance is the average of the scores for all PO lines in a given period. Premium freight is considered part of fill rate performance.

The Performance areas, targets and scoring process are summarized below.

Performance Area Target Rating

Points Perf.Weight

Score

PPM0 – 100 A 5

20%1.0

101 - 150 B 3 0.6151 or more C 0 0

SNN0 A 5

40%2.0

1-2 B 3 1.23+ C 0 0

Fill Rate (On Quantity + On

Time Delivery)

90%to 100% A 540%

2.080% to 89% B 3 1.2

Less than 80% C 0 0

A total score will be compiled by multiplying the point score in each performance area times the performance weighting. The supplier’s total score is the sum of the scores for

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PPM, SNN and Line fill rate. Total scores will be rated as follows:

Status Total Score StatusA 4.0 to 5.0 Acceptable/Grow businessB 2.0 to 3.9 Monitor and Potential Corrective

Action Plan, Develop to “A” StatusC 0 to 1.9 Implement Corrective Action

Suppliers with continued “C” rated or “Red” status for total score will be placed on a formal “Supplier Performance Improvement Plan.” Plans will be submitted to Corporate Supplier Quality and your Purchasing representative within two (2) weeks of receiving notification of unacceptable Performance Status. Please recognize red status can impact your sourcing status with Vitro/PGW. Consistent poor performance can lead to “new business hold” and/or disqualification of the supplier.

3.1.1 SNNs will remain on supplier’s scorecard for three (3) months. If the supplier receives no additional SNN occurrences within the three month interval, the scoring will reset to zero (0) or “Green” status. If the supplier receives additional SNN occurrences within that time, the SNN scoring will remain on the scorecard with the additional SNNs accumulated to the scoring.

Suppliers who have one or more of the following: 1. Corrective action for six (6) consecutive months2. Major spill3. Reoccurring quality issues4. Showing no improvement

The supplier must prepare a detailed presentation to present to Vitro/PGW Executive Management at a chosen Vitro/PGW site. Supplier may also be requested to present for other reasons than stated above at the discretion of Vitro/PGW Purchasing and SQ. Based on results, Vitro/PGW Purchasing may begin reviewing the process to start resourcing product/service.

3.2 Supplier Non-Conformance Notice (SNN)

If Vitro/PGW receives a product or service from a supplier that does not meet requirements and it is deemed to be non-conforming by the Vitro/PGW receiving location, a Supplier Non-Conformance Notice (SNN) will be issued. SNN requires the supplier to immediately contain suspect product and to complete an initial response using Vitro/PGW corrective action form or supplier’s equivalent form within 24 hours. Full root cause explanation, investigation, correction verification and prevention must be submitted to Vitro/PGW within 15 calendar days.

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Prevention or Verification plans that require an extension are to be requested from the supplier to the Vitro/PGW SNN issuing plant Vitro/PGW could conduct an on-site SNN audit or require that the supplier do so and submit to Vitro/PGW.

Supplier is required to organize the transport or inspection of the non-conforming parts on-site within 14 days. If arrangements are not made within these 14 days parts will be scrapped at the supplier’s cost.

Third party suppliers who receive non-conformance/complaints from Vitro/PGW customers shall comply with Vitro/PGW customer’s requirements for response/closure time.

3.3 Part Certification & Containment

If Vitro/PGW determines an incoming quality issue, or potential issue, poses a significant risk to Vitro/PGW manufacturing plants or our end customer, Vitro/PGW may initiate containment activities.

1. CS1 or GP-12 type containment requires the supplier conduct self-certification of product at the supplier location as directed by Vitro/PGW. The supplier is responsible for all costs associated with the certification.

2. CS2 type containment requires an independent 3rd-Party certification of the product utilizing Vitro/PGW approved inspectors. At Vitro/PGW’s discretion, this certification may be conducted at the supplier location, the Vitro/PGW receiving location, or an off-location site. The supplier shall manage the containment including contracting of the 3rd party; and provision of any necessary 3rd party defect acceptance training, work instructions, visual aids, daily inspection results reporting, etc. The supplier is responsible for all costs associated with the certification.

3. Certified containers will be conspicuously marked to denote the parts they contain have been certified. In some situations, Vitro/PGW may require that each part be marked and will provide direction so that the part marking is acceptable to the Vitro/PGW manufacturing plant and end customer.

Vitro/PGW Supplier Quality shall exit the supplier from the containment process.

3.4 Continuous Improvement/VAVE (Value Add-Value Engineering)

Vitro/PGW works to reduce costs through the effective use of the Quality Process. Suppliers are challenged to implement annual value-added cost saving proposals equaling at least five percent, or higher, as dictated by Vitro/PGW’s business needs. The goal is based on the supplier’s total company global annual sales to Vitro/PGW.

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Vitro/PGW expects all suppliers to submit proposals to Vitro/PGW Purchasing that will result in significant, measurable cost reductions, including those that challenge traditional thinking. These savings opportunities are designed to achieve added value and to reduce costs for both Vitro/PGW and the supplier. Although these savings opportunities include direct (bottom line effect) and indirect value propositions, emphasis should be placed on those opportunities where direct savings can be realized.

3.5 Supplier development

In case of unsatisfactory results of supplier performance Vitro/PGW reserves the right to implement a supplier development process which is a special supplier-orientated action plan which may include series of meetings, tele-conferences and activities with the primary goal of supplier’s performance improvement.

Determination inputs which may influence the supplier development include:a) Performance issues identified through supplier monitoring (see 3.1)b) Second-party audit findings (see 1.2)c) Third-party quality management system certification status (see 1.2)d) Risk analysis

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4. Quality Requirements for OEM Programs

4.1 Launch Support

Vitro/PGW requires the supplier to commit to the following:

Vitro/PGW requires that the supplier reviews the risks associated with the new product introduction and establish launch plans and risk analysis for the new product.

The supplier also is required to establish an internal cross-functional team that coordinates their APQP activity and creates product launch timelines, with periodic reviews, which are available to Vitro/PGW upon request. Activities should be based on the AIAG APQP manual and using Vitro/PGW APQP Tracker (QA4.SQM.01.29) tool.

The supplier is required to maintain an Open Issues list to track open issues from inception to completion/resolution. This is a living document that the supplier’s team reviews to keep a pulse on the progress of the launch.

Vitro/PGW actively supports launch activities at their customer facilities. The supplier is expected to provide launch support at either the Vitro/PGW facility or the Vitro/PGW customer facility.

Provide data as evidence initial sample requirements have been met and that acceptable process capabilities for all key characteristics have been established.

The supplier must submit a PPAP to Vitro/PGW prior to shipping any series production product. PPAPs may not be required for production samples depending on intended use, at the direction of Vitro/PGW Supplier Quality. FMEA’s, Control Plans, and other quality documentation shall be on the AIAG latest revision forms.

All documentation must be provided in English. Failure to do so will result in rejection of PPAP and potential delay of launch which could have financial effect on supplier.

4.2 Failure Modes Effects Analysis (FMEA)

Design FMEA:

For product design responsible suppliers, a DFMEA is required as an analytical technique to assure that potential design failure modes and their associated causes

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have been considered and addressed to the extent possible. The DFMEA should be a catalyst to stimulate the interchange of ideas within a cross-functional team.

The DFMEA is a living document and should be initiated before or at the design concept finalization, be continually updated as changes occur or additional information is obtained throughout the phases of product development, and be fundamentally completed before the production drawings are released for tooling.

Process FMEA:

The Process Failure Modes Effects Analysis an analytical technique utilized by a manufacturing responsible supplier to assure that potential process failure modes and their associated causes have been considered and addressed to the extent possible. In its most rigorous form, a PFMEA is a summary of the engineer’s or team’s concerns as a process is developed.

The PFMEA is a living document and should be initiated before or at the feasibility stage, prior to tooling for production, and take into account all manufacturing operations. Early review and analysis of new or revised process is promoted to anticipate, resolve or monitor potential process concerns during the manufacturing planning stages of a new model or component program.

Each PFMEA shall include a revision block to document changes and additions. The revision block shall cross reference revisions made to address Vitro/PGW issued SNN’s

A Process FMEA is a required document needed for PPAP submission

4.3 Control Plan

The Control Plan (CP) defines how to control / monitor the process and product to ensure final product quality. The CP provides a structured approach in the manufacturing process to consistently produce quality products according to customer requirements. The CP details the actions that are required at each phase of the process. During regular production runs, the CP provides the process monitoring and control methods that would be used to control key product or key process characteristics. Since processes are expected to be continually updated and improved, the CP reflects a strategy that is responsive to capturing these changing conditions by reflecting the current methods of control and measurement systems used. The CP is updated as measurement systems and control methods re-evaluated and improved. Each CP shall include a revision block to document changes and additions. The revision block shall cross reference revisions made to address Vitro/PGW issued SNN’s. Vitro/PGW will approve/request changes to CP as part of PPAP submission/approval process

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4.4 Engineering Change and / or Manufacturing Change

The supplier must have a system in place for the control and tracking of engineering and manufacturing changes. An Engineering Change Log showing the history of engineering changes must be maintained by the supplier. The Log must be made available upon request by Vitro/PGW Supplier Quality.

Engineering Changes:

The Vitro/PGW Program Manager will notify the supplier in writing via a Vitro/PGW ECR/ECN when an engineering change to the product being supplied is required. Prior to implementation of the engineering change, the supplier is responsible for updating all quality planning documents, inspection standards and checking fixtures to reflect the new engineering change. Vitro/PGW will require sample parts before the conversion to the new engineering change as well as a new PPAP submission. Any additional requirements will be communicated by Vitro/PGW Supplier Quality.

Engineering changes must be incorporated in a timely manner, in accordance with the instructions from Vitro/PGW. All product shipped to Vitro/PGW must be clearly marked with the engineering change level and notification to Vitro/PGW receiving plant prior to delivery.

Manufacturing Changes:

The supplier is expected to notify Vitro/PGW Supplier Quality and Purchasing in advance of any planned manufacturing process or product changes. The notification must be made using the Supplier Request for Change Form (QA4.SQM.01.12). These changes include, but are not limited to:

Product material changes or changes in product material suppliers New or revised production tooling New or upgraded production processes Movement of product to a different production operation Product design changes

Vitro/PGW will review the proposed change and request samples for evaluation. Depending on the extent of the manufacturing change, Vitro/PGW may also request:

FMEA and Control Plan Product Validation Test Plan Capability analysis PPAP submission

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In all cases, the supplier is not to ship production quantities of the product produced under the manufacturing change conditions until Vitro/PGW has validated that the product does not adversely affect overall product performance.

4.5 Product Validation

Product Validation refers to the development and successful completion of engineering tests that validate products made from production tools and processes meet all functional and reliability criteria. The Product Validation Test Plan itemizes the test description, acceptance criteria, test responsibility, sample size and timing requirements.

Reliability of the product is paramount to the success of the overall program. Vitro/PGW will review and approve the Product Validation Test Plan for appropriateness of the planned tests and the successful completion of the tests. This can be completed during PPAP, Run at Rate, Production Process Audit or by way of other means deemed appropriate by Vitro/PGW Supplier Quality. The suggested format is shown on the Product Validation Test Plan (QA4.SQM.01.09).

4.6 Process Capability Studies

Acceptable process capability is achieved through the study and control of key process parameters (e.g. temperature, pressure, weight, resistance, etc.). Process capability studies are required by Vitro/PGW for all KPC (Key Product Characteristics) identified.

Process Capability Requirements are as follows:

Expectation Short Term (30-50 pcs) Long Term (300 pcs)

Process Capability StableCpk > 1.67

StableCpk > 1.33

If Expectation is not met and one or more parts are beyond specification.

100% inspection contact SQ Provide Corrective

Action

100% inspection contact SQ Provide Corrective

Action

4.7 Sample Submissions

Sample submissions to Vitro/PGW, other than PPAP samples will be guided by the Vitro/PGW Program Manager or Vitro/PGW Plant Development Team leader. PPAP sample submissions will be dictated by Vitro/PGW Supplier Quality. The default number of PPAP samples is five (5) pieces.

4.8 Prototype / Pre-production Parts

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Vitro/PGW requires each supplier to submit with each shipment prior to PPAP approval Vitro/PGW Prototype/Pre-Production Part Certification Form (QA4.SQM.01.23). This process has been established to assure raw material and purchased components, meet dimensional and functional requirements at the earliest stages of the launch. It is the responsibility of all Vitro/PGW suppliers to provide products, which meets dimensional, functional and material requirements.

Any deviations, which do not meet design intent, must be clearly identified and addressed on Prototype/Pre-Production Part Certification Corrective Action Plan (QA4.SQM.01.23 Vitro/PGW) and sent to Vitro/PGW using plant and Vitro/PGW Supplier Quality for review. Corrective Action Plan will be review by Vitro/PGW team and direction will be given to the supplier from the Vitro/PGW using plant or Vitro/PGW Supplier Quality. If the supplier provides multiple submissions from a single fabrication run, Vitro/PGW expects each separate shipment will be documented in compliance with this procedure.

For each Prototype or Pre-Production Part Submission, Vitro/PGW requires that 3 (three) parts be certified by documenting measurements to all dimensional, material, and functional characteristics on the part drawing. The three (3) certified parts shall be packaged separately from the remaining parts provided and sent to the Vitro/PGW using plant with this submission.

These parts will not be utilized for Vitro/PGW part submission, but will be maintained for future review should questions arise regarding their compliance to design. This will aid in any discussion or review that may be necessary with the supplier.

Note: If parts are produced in a multi-cavity operation, one (1) sample from each cavity must be measured, documented and submitted to Vitro/PGW. Example: Part XYZ produced in a four (4)-cavity mold, therefore, 12 parts (3/cavity) are to be measured.

4.9 Production Process Audit & Run-at-Rate

The Production Process Audit is a systematic review of the supplier’s manufacturing process prior to launch to verify the supplier’s production readiness. The Production Process Audit will be conducted in advance of the Production Part Approval Process (PPAP) submission at the discretion of Vitro/PGW Supplier Quality. If necessary, Vitro/PGW Supplier Quality will visit the supplier’s facility to insure that Vitro/PGW requirements are clearly understood and activities will be put in place to comply with requirements

A run at rate trial may be required to be completed on the supplier’s process. This run at rate trial is a check to see if the production process can make enough good parts to satisfy both Vitro/PGW’s required peak demand and also a demand equal to 20%

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greater than peak demand. The Run at Rate Verification Form (QA4.SQM.01.24) can be used to document the trial. Run at Rate verification may not be required in situation where supplier’s monthly production capacity is higher than Vitro/PGW’s annual orders.

4.10 Production Part Approval Process (PPAP)

The default PPAP submission will be level 3 unless otherwise dictated by Vitro/PGW and shall be submitted 4 weeks prior to the Vitro/PGW customer PPAP date. PPAP submission requirements are dictated by Vitro/PGW and can be changed (in agreement with supplier) to meet particular requirements of a program. The PPAP will be comprised of those elements listed in the latest edition of the AIAG PPAP manual and other requirements (see listed below).

Part Submission Warrant (AIAG CFG 1001) - AIAG Design Records, e.g. part print. –AIAG, Vitro/PGW Drawing Engineering Change documents, if any - AIAG DFMEA, if applicable - AIAG Process Flow Diagram - AIAG PFMEA - AIAG Control Plan (Pre-Launch and Production) -- AIAG Dimensional Results - AIAG Material Test Results - AIAG Performance Test Results - AIAG Supplier TS or ISO Certification - AIAG IMDS - AIAG Product Validation Results, if applicable - AIAG Initial Process Study - AIAG Measurement System Analysis Studies - AIAG Qualified Laboratory Documentation - AIAG Appearance Approval Report, if applicable - AIAG Sub-supplier PSW – Vitro/PGW specific Delivery certificate, if applicable – Vitro/PGW specific Run at Rate Verification Form - Vitro/PGW specific Packaging Approval – Vitro/PGW specific Regrind Certification Letter, if applicable – Vitro/PGW requirement for plastic

parts Sample product – AIAG, to be kept at supplier, unless otherwise noted by

Vitro/PGW SQ Master Sample – AIAG, to be kept at supplier Checking Aids – AIAG, to be kept at supplier

4.10.1 Bulk Material Suppliers

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Suppliers of Bulk Materials to Vitro/PGW must submit to SQ a Level 4 PPAP with IMDS data and performance/material testing (when applicable) for review/approval as well as supply Vitro/PGW using plants ongoing Certificate Of Analysis (COA) with each shipment of product.

Bulk Material suppliers shall determine PPAP requirements at sub-supplier or at a minimum require COA which is to be retained at bulk material supplier and available at Vitro/PGW request.

Vitro/PGW Engineering, Purchasing or using plant may request samples to conduct trial runs and conduct testing prior to PPAP submission or approval.

4.10.2 PPAP Annual RevalidationRequalification of approved PPAPs are necessary based on customer specific requirements. Suppliers must submit to SQ a Level 2 PPAP with PSW, updated dimensional report, and balloon drawing only. Annual PPAP submissions must be sent via email to annualppap@vitro.com or your Vitro/PGW Supplier Quality contact for review and approval.

The following publications are available from the Automotive Industry Action Group (AIAG) at www.aiag.org. These documents contain additional reference information for suppliers to Vitro/PGW:

Quality System Requirements ISO 9001:2008 ISO/TS 16949 Technical Specification IATF16949 Automotive Quality Management System Standard Production Part Approval Process (PPAP) Advanced Product Quality Planning and Control Plan Reference Manual (APQP) Potential Failure Modes and Effects Analysis Reference Manual (FMEA) Measurement Systems Analysis Reference Manual (MSA) Fundamental Statistical Process Control Reference Manual (SPC) Customer Specified Requirements

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Appendix A – Supplier Quality FormsReviewing the checklist items will help assure that the APQP requirements have been completed to the satisfaction of both the supplier and Vitro/PGW. Vitro/PGW recommends that the format of the quality planning documents follow the AIAG standards. However, a well-documented system created by the supplier can be used if found acceptable by the Vitro/PGW team.

SUPPLIER QUALITY FORMS Document No. Document Name Revised

CFG-1001 Part Submission Warrant 7-Apr-09QA4.OEM.14.02 Supplier Alert Form (Issued by Vitro/PGW) 11-Jan-18QA4.OEM.14.01 Supplier Nonconformance Notice (SNN) (Issued by Vitro/PGW) 11-Jan-18QA4.SQM.01.01 Supplier Quality System Audit Worksheet 1-Jul-15QA4.SQM.01.02 Vitro/PGW Supplier Qualification Background Information Form 13-May-11QA4.SQM.01.03 Tool Progress Report 7-Apr-09QA4.SQM.01.04 Design FMEA Form 7-Apr-09QA4.SQM.01.05 Design FMEA Checklist 7-Apr-09QA4.SQM.01.06 Product Inspection Standard Form 7-Apr-09QA4.SQM.01.07 Process FMEA Form 7-Apr-09QA4.SQM.01.08 Process FMEA Checklist 7-Apr-09QA4.SQM.01.09 Product Validation Test Plan for Suppliers Form 7-Apr-09QA4.SQM.01.10 Defective Part Certification Control Letter 7-Apr-09QA4.SQM.01.11 Engineering Change Log 7-Apr-09QA4.SQM.01.12 Supplier Request for Change Form 7-Apr-09QA4.SQM.01.13 Sample Submission Checklist 7-Apr-09QA4.SQM.01.14 Measurement Result Sheet Form 7-Apr-09QA4.SQM.01.15 Design Information Checklist 7-Apr-09QA4.SQM.01.16 Product Validation Plan Checklist 7-Apr-09QA4.SQM.01.17 Control Plan Form 7-Apr-09QA4.SQM.01.18 Product/Process Quality Checklist 7-Apr-09QA4.SQM.01.19 Production Process Audit Checklist 7-Apr-09QA4.SQM.01.20 Process Flow Diagram 7-Apr-09QA4.SQM.01.23 Vitro/PGW Prototype/Pre-Production Part Certification Form 4-Jun-14QA4.SQM.01.24 Run at Rate Verification Form 7-Apr-09QA4.SQM.01.25 Regrind Certification Letter 7-Apr-09QA4.SQM.01.26 PPAP Checklist 1-Nov-17QA4.SQM.01.27 Vitro/PGW Packaging Proposal 7-Apr-09QA4.SQM.01.28 Vitro/PGW Identification Label for Unique Materials 4-Jun-14QA4.SQM.01.29 APQP Tracking Form 4-Jun-14QA4.SQM.01.30 New Supplier Selection Form 2-Nov-15

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Appendix B – Revision Record

REVISION RECORD

Date Revision Comments Prepared By Approved By7-Mar-01 Added "including a Part Submission Warrant form"

to Engineering Change section; removed Approval Request Form and Sample Submission Summary Form.

B. Loftus C. LaRocque

22-Sep-04 Added Defective Parts Certification Process and accompanying Defective Part Certification Control (DPCC) letter.

B. Loftus A. Eckstein

3-Mar-06 Major Revision C. Adsit A. Eckstein, C.Siess

7-Apr-09 Major Revision C. Fusko,E. Treat

B. Miller, C.Siess

Jan 2011 Added Honda change requirements, added Vitro/PGW IMDS #, added annual assessment for non-certified critical suppliers, added contingency plan requirements, added level 3 PPAP.Complete rewrite and reorganized

J. SlangaE. TreatSteve TaylorR. Corliss

R Corliss

04-Jun-14 2.2 Removed “2% Net 10”2.7 Added QA4.SQM.01.283.1 Updated targets and weights, added onsite executive management presentation3.2 Added supplier 14 day rule3.4 Added VAVE4.1 Added QA4.SQM.01.29, added English language requirement4.4 Added notification to Vitro/PGW receiving plant prior to delivery4.8 Added QA4.SQM.01.23

H HoodE RobakT WrightS Sutara

D. Slaman

03-Jun-15 Updated link and revision date for Supplier QMS Audit

H Hood E Robak

4-Nov-15 Addition of 4.10.1 to address PPAP requirements for bulk material suppliers and their sub-suppliersMinor revision and clarifications throughoutAddition of QA4.SQM.01.30 in supporting document list

H Hood E Robak

13-May-16 Revision to Supplier Performance (section 3.1) to update SNN scoring from SNN/1000 receipts to number of SNNs solely. Addition of 3.1.1

H Hood E Robak

22-Jan-18 1.2 Addition of statement of use of 2nd party audits 1.2 Addition of statement of conformity requirements for suppliers2.11 New Section (Customer Directed Sources)3.1 Addition of customer disruption statement and premium freight inclusion

P CzajaH HoodE Robak

E Robak

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3.5 New Section (Supplier Development)4.10.2 New Section (PPAP Annual RevalidationReferences to IATF 16949- throughoutAddition of Vitro - throughout

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