Toronto Spark 55”

PWD-TR-155-SRKList Price: $13,831.00

Statement of Work (SoW)Project Summary

RoomReady will install the following equipment in the specified locations:RoomReady Products & Services

Qty Installation Location

55” 4K Display 1 On wall at front of roomEquipment Enclosure 1 Behind displayRoom Controller 1 Behind displayPDU 1 Behind displayHDMI Wall Plate 1 Directly below displayAV Plate 1 Directly below display10’ CAT6 1 Behind display5’ CAT6 5 Behind display

12’ HDMI 2 In wall connecting Spark Board to wall plate7’ HDMI Cable 1 Behind DisplayRoomReady SLA 12 Not applicableCisco Products & Services Qty LocationCisco Spark Rook Kit 1 Installed at front of the roomCisco Spark Room Kit Subscription 12 Not applicable

Coordination DetailsPrimary User Interface Cisco Spark BoardAudio Conferencing Through owner-furnished Cisco call manager

configured by IT partnerVideo Infrastructure Through owner-furnished Cisco infrastructure

configured by IT partner

Project TimelinePO DateOn-site StartOn-site Finish1st UseWorking hours on-site

Products and ServicesRoomReady will provide the following products as part of the delivery of the RoomReady system.

Product Qty Description

Cisco Spark Room Kit 1 Cisco Spark Room Kit55” 4K Display 1 4K commercial displayEquipment Enclosure 1 Custom wall mount enclosure with 6 RURoom Controller 1 Controller to for Support, room control, and

training videosPDU 1 Power Distribution Unit with IP controlHDMI Wall Plate 1 Coupler with female end to plug HDMI content

inAV Plate 1 1 Gang wall plate to hold HDMI connectionWire / Cable 1 Lot of wire, cable, and interconnects required

for installation

Misc. Materials 1Lot of rack blanks, screws, and other miscellaneous materials required for installation.

RoomReady will provide the following services as part of the delivery of the RoomReady system.

RoomReady Service Description of ServiceProject Management RoomReady will provide full project management for the

duration of the project. This will consist of the following

components:1) Project manual2) Project meetings3) Meeting minutes4) Project communication5) Project coordination6) Project documentation organization & delivery7) Project closeout

Off-site Staging RoomReady will fully stage the project off site for maximum efficiency and quality assurance

On-site Installation

RoomReady will provide the following services on site:1) Wire/Cable installation2) Physical installation of all specified components

listed in the project summary.3) Waste disposal of all waste and debris created by

the RoomReady installation staff

Programming

RoomReady will provide the following programming / configuration services in a combination of on-site / off-site / remote installation:

1) Configuration of all endpoints with default configuration provided by the customer or IT partner

2) Programming of room control system

System Commissioning

RoomReady will commission the system to industry standards and provide a report verifying all system functionality and room conditions upon a successful installation. See Appendix C for commissioning report details.

End User Training

RoomReady will provide end user training on the following functions:

1) Placing an audio call2) Receiving an audio call3) Placing a video call 4) Receiving a video call5) Starting a presentation outside of a call6) Started a presentation inside of a call7) Adding an audio call to a video call8) Proper microphone etiquette

Managed Service Description of ServiceRemote Monitoring Remote monitoring dashboard for room health,

functionality, and usage

Terms and Conditions

Hours of Operation ServiceStandard On-Site Installation

Monday – Friday 7:30AM – 5:00PM Local time – Excluding holidays

RoomReady Office Hours Monday – Friday 8:00AM – 5:00PM CST – Excluding holidays

RoomReady Service Desk Monday – Friday 6:00AM – 10:00PM CST – Excluding holidays

Customer Requirements Service

Building AccessCustomer must provide access to the building and all equipment rooms, as well as all areas required for complete equipment and cable installation.

Waste Removal Customer must provide location or policy for waste removal of boxes, debris, and scrap cable on site.

Other Trades / Facilities

All work provided by on-site facilities or other contractors must be complete before RoomReady is scheduled to be on site. This includes, but is not limited to, any electrical work, data communications work and/or any room remediation. Room must be construction clean (dust and debris free) prior to scheduled installation date.

Parking Customer must provide parking accommodations for RoomReady vehicles for the duration of the project.

Owner Furnished Equipment (OFE)

Customer must have all OFE equipment on site at the start of the project. All equipment must be tested and verified in good and working order prior to RoomReady integration. RoomReady provides no warranty or product support on OFE unless otherwise noted in the SLA.

IT Support

Customer must provide IT support for the customer’s network for the duration of the project to the RoomReady staff. This includes but is not limited to internet access, integration of endpoints with infrastructure, and general network support.

Cancellation/Rescheduling RoomReady Action

Customer Readiness

RoomReady reserves the right to charge up to $175/hr. per on-site staff member in the event the Customer site is not ready for installation at the agreed upon on-site installation start date. This includes, but is not limited to:

1) Customer’s failure to complete identified action items prior to implementation

2) Availability of essential customer personnel3) Readiness of Customer’s network4) Physical access to the facilities5) Any other material readiness issues on the

Customer’s part. Rescheduling RoomReady reserves the right to charge up to $5,000 in

rescheduling fees for projects that are rescheduled within 7 days of the agreed to and scheduled on-site start date.

This can include projects where RoomReady arrives to the site and determines the Customer is not “ready” per the definition given in Customer Readiness, or in Customer requirements.

CancellationRoomReady reserves the right to invoice and collect for all materials and services purchased or consumed by RoomReady prior to the cancellation date up to 100% of the project agreement.

Additional Fees RoomReady ActionCustomer Readiness/Rescheduling/Cancellation

Additional fees will be added per the terms and conditions listed above in the Cancellation/Rescheduling section.

OFE

RoomReady reserves the right to charge additional fees for any additional parts and labor required to integrate OFE, that were not reasonably foreseen prior to installation. (Ex: OFE equipment is not functional, or new OFE equipment is presented at site that has not previously been documented as part of the system.)

Expedited ShippingRoomReady reserves the right to charge additional shipping fees for products that require expedited shipping to meet a specified timeline, or for equipment that fails during the course of installation.

Overtime / Holiday TimeRoomReady reserves the right to charge overtime and double-time on projects that require work to be performed outside of normal working hours.

Additional Insurance Requirements

RoomReady has a standard $3M blanket insurance policy. Any additional insurance required by the Customer may incur an additional cost for this site / customer specific insurance policy.

Field ConditionsRoomReady reserves the right to charge additional fees if site conditions are considerably different from what has been determined by pre-project meetings, or requires significant deviation from a standard installation.

Project Completion Requirements RoomReady Action

Customer Training Upon successful customer training, the room is said to be functional and the project is said to be complete.

First UseThe system is said to be complete if the customer uses the system prior to RoomReady having the ability to train the Customer on the system.

Grace PeriodThe customer has 7 days from the date of completion to inspect and use the system. If there are problems found in the grace period, RoomReady will come back to correct them at no cost to the customer.

System Documentation

Within 2 weeks of the completed installation, RoomReady will electronically deliver or make available all system closeout documentation:

1) Commissioning Reports2) As-Built Drawings3) Training Materials4) Warranty Information5) SLA Information

Warranty Information

Warranty Item TermStandard Term 90 DaysWarranty Start Date Completion date as defined in Terms and Conditions

Labor

All labor is fully warranted by RoomReady for the duration of the project warranty. This includes:

1) Installation workmanship2) Programming source code3) All labor required for materials warranty during

the warranty term of the project.Materials All materials will be warranted according to the individual

manufactures’ warranty policiesSLA Service level agreements supersede all other warranty

documents.

Financial Terms and Conditions

Cisco Endpoint $3,995.00Cisco Spark Subscription $1,188.00RoomReady Hardware $2,880.00RoomReady Services $4,580.00RoomReady Support Agreement $1,188.00Tax TBD – Based on LocationTotal Project Price $13,831.00

SLA Annual Renewal Date Set at Project Completion

Payment Terms for Credit Card Transaction 100% of Project at Time of SaleTotal Contract Amount $13,831.00

______________________________________________ _________________Room Ready Authorized Signature Date

______________________________________________ _________________Printed Name Title

______________________________________________ _________________Customer Authorized Signature Date

______________________________________________ _________________Printed Name Title

Appendix A DESCRIPTION OF FUNCTIONALITY

To use this room, a user would come into the room and locate the Cisco touchpanel on the presentation furniture (table or desk) and touch the provided touchpanel. This will wake the system up and will turn on the display.

The user will then be presented with the following options:

1) Call2) Share3) Camera control and settings

If Option 1 “Call” is selected:

The touch panel will provide a window with the options to find or provide anumber or address to call the desired destination or person. This selection andconfirmation will then start a video conferencing call through the system.

If a presentation is required within a video call, the user must connect their laptopto the provided laptop connection in the presentation furniture, and make surethat the computer has been set to provide video through that connection on thecomputer. The system will automatically switch between the analog and digitalsource as determined by the connections of the device, and will scale the videosignal to 1920 x 1080p maintaining the provided aspect ratio (shape) to thepresentation system.

When the user indicates that desire to present the connected presentation device (laptop), the signal will be windowed onto the local screen and also be presentedto the far end system(s).

At the end of the call use the control panel to end the video call. The system willstay on while the codec is still in the on and “wake” state.

Next, you can use your laptop and option 2 to feature a presentation on the localscreen along with system(s) connected to your call.

Use the control panel to end the video call. The system will stay on while thecodec is still in the on and “wake” state.

If Option 2 “Share” is selected:

The touch panel will provide a window that shows the available inputs andconnections on the OFE provided video-conferencing codec. RoomReady willconnect the laptop connection to the input labeled “PC.” To present inside or

outside of a video call, the user will simply need to select this source and touchthe green “present” button. If the user is not in a video call this will present theattached computer to the full screen size provided in the room, and the user canstop the presentation by pressing the “stop presentation” button.

This procedure will also work if the user is in a video conferencing call. Thepresentation will simply be added to the screen in a window and the codec willresize the far end video to fit both images on the screen. The user can thenchange the layout through options provided on the touch panel.

If Option 3 “Camera Control and Settings” is selected:

This will provide the user options to control the camera and change othercodec settings as defined by the operation of the Cisco user interface.Room volume will be controlled by the volume buttons on the side of theCisco touch panel.

To manually shut the system off, the user will simply touch the “standby” buttonin the upper left corner of the touch panel. This will put the entire system into astandby mode.

The system will automatically shut down when the codec goes into a “standby”or “sleep” state triggered by inactivity setting configured in the codec.The system will automatically wake and turn on when the codec is brought outof the standby state by either the user touching the touch panel describedabove, or if the codec receives a call and is set to auto-answer in the codecconfiguration.

ROOM REQUIREMENTS

In order for this system to be installed the room must have the followinginfrastructure in place prior to installation:

1) A dedicated 20A power outlet installed at the specified TV location2) A data connection provided at the same TV location that will have access

to the required network to place and receive video conferencing calls.3) Adequate structural support in the wall to hold the display and other

components of the system. (up to 200 lbs).4) A cable pathway that is available and continuous from the display location

to a floor box location under the presentation furniture.5) Power available at the floor box location under the presentation furniture.6) The ability to mount small equipment to the underside of the presentation

furniture.7) A pathway (hole with grommet) from the underside of the presentation

furniture to the presentation furniture surface.

DELIVERABLES

RoomReady is providing the following tangibles to the customer for the scope ofwork described above:

1) Complete and functioning system in adherence to the descriptiongiven above.

2) System documentation including all system drawings and productmanuals.

3) System commissioning report to ensure system performance and quality.4) System training5) 90-day warranty

Appendix B – Service Level Agreement (SLA)RoomReady ServiceImpact DefinitionImpact refers to the business impact of the system impacted. The initial impact is pre-defined from the alerting tool, based on the type of alarm received or Client request.There are three categories of impact:

1. High: Incident affecting an entire site or multiple sites.2. Medium: Incident affecting multiple users.3. Low: Incident affecting one or few users.

Urgency DefinitionUrgency is the extent to which the incident’s resolution can bear delay. The initial urgency is pre-defined from the alerting tool, based on the type of alarm received or Client request.RoomReady Incident and Problem urgency and corresponding priority levels are defined as follows:

1. High: Full service outage of a critical system or VIP is affected, requires urgent response.

2. Medium: Client’s ability to function is partially impacted, requires the SDC to respond as soon as possible.

3. Low: No impact on the Client’s ability to function; is more informational in nature and a response is not critical.

RoomReady retains the case priority even if there is a reduced severity of impact until incident resolution. The case may be left open for a prescribed period while operational stability is being assessed.The incident ticket shall be closed by RoomReady or Client upon validation of issue remediation and the CI’s return to operational stability.Complete detail for open and closed tickets resides on the Client Portal and is used to support incident management and problem management processes.

Incident Priorities

IMPACT

  High Medium Low

URGE

NCY High P1 P2 P3

Medium P2 P3 P4

Low P3 P4 P4

Priority LevelsLevel Description

P1 / Critical

Systems at one or many Client sites are completely unavailable. Affected systems cause significant business impact.

P2 / High Systems at one or many Client sites are partially unavailable. Affected systems cause some business impact.

P3 / Medium

Operational performance of Client sites is impaired while most business operations remain functional.

P4 / Low Client is requesting information or a logical change that is covered under their service agreement.

Priority LevelCorporate – 8/5

Respond Remote Resolution Path

P1 Incidents (Critical)

15 minutes 30 minutes 2 hours

P2 Incidents (High)

30 minutes 1 hour 4 hours

P3 Incidents (Medium)

1 hour 4 hours 8 hours

P4 Incidents (Low)

4 hours 8 hours NBD

Respond is the amount of elapsed time between Client initiations of an issue, or the time RoomReady Managed Services detects a fault, and the time RoomReady Managed Services creates an incident report and alerts Client that an incident has been created.Remote is the amount of elapsed time between Client initiations of an issue, or the time RoomReady Managed Services proactively detects a fault, and the time an assigned RoomReady Managed Services technician connects to the system, or otherwise contacts Client, and begins remote diagnosis and troubleshooting.Resolution Path is the amount of elapsed time between the initial RoomReady Managed Services incident report creation, and the RoomReady Service Desk determination of an initial resolution path.On-Site is the amount of elapsed time between when RoomReady Managed Services have determined that all remote resources have been exhausted, and an on-site presence is required to bring the issue to resolution.

Equipment Delivery is the amount of elapsed time between when RoomReady Managed Services have determined that equipment is required for resolution and the time the equipment will arrive on-site.

Client Management PortalRoomReady Managed Services includes a Web-based Management Portal. The Client Portal is remotely accessible by Clients and provides access to key information and services with respect to their managed services. Capability includes:

Facilitating communication with the RoomReady Service Desk, including request management.

Viewing progress of service activities and the level of service being delivered.Viewing, creating, and updating incident tickets and change requests.

Instructions to access and navigate the portal are provided in the remote training session during Service Transition.

MonitoringThe Monitoring Service includes monitoring and notification coupled with our 18x6x312 Service Desk to provide identification and incident remediation. The CIs are monitored using either a site-to-site Virtual Private Network (VPN) connection or via a dedicated connection provided by the Client. The Monitoring Service requires installation of the RoomReady Data Collection Appliance (DCA) on the Client network. Each DCA has a monitoring script loaded to monitor and interact with the system.The DCA is installed on the Client premises on a single subnet configured with Secure Socket Layer (SSL) tunnel to the RoomReady Monitoring Framework.

Monitoring Incident NotificationIncident notification informs the customer that an Incident has been recorded. RoomReady utilizes the following communication methods to notify the Client of incidents, per policies defined in the Run Book during Service Transition:

Electronic mail (email)Phone Call: (If required – P1 Critical)

To Client Site ContactAuto-generated notifications to:

Client Service Desk Client contacts (if desired)