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EU funds: Investing in Wales

Dear Applicant

Out of Work Service Administrator

Gofal is a mental health and wellbeing charity providing a range of services to support people who are experiencing or who have experienced mental ill health – something that will affect 1 in 4 of us in our lifetime.

Thank you for your interest in working for Gofal and please find enclosed the following:

1) Information on Gofal and the post you have applied for

2) Job Description and Person Specification

3) Application Form

4) Equal Opportunities Monitoring Form

The closing date for receipt of your application is 12:30pm, Wednesday 25th

January 2017. Please do ensure you return your application by this date and time. Gofal cannot be responsible for any applications received late and any applications that arrive after the deadline will not be considered.

We will contact you as soon as possible after shortlisting to inform you of the outcome.

Interviews will be held week commencing 6th or 7th of February 2017.

Applications will be considered against the person specification and shortlisted candidates invited to interview.

We will contact you as soon as possible after shortlisting to inform you of the outcome.

Once again, thank you for your interest in Gofal and we look forward to receiving your application.

Yours sincerely

Anna JohnsonHR Administrator

Gofal2nd Floor, Derwen House,

2 Court Road, Bridgend, CF31 1BN

T: 01656 647722E:[email protected]

About Gofal

Thinking differently about mental health and wellbeing

Gofal has been providing mental health and wellbeing services to people in Wales since 1990. We have come a long way since our first services opened in Bridgend, supporting the resettlement of people from the long stay psychiatric wards of Parc and Penyfai hospitals into homes in the community. We now operate across eleven local authorities in Wales and over 2,000 people use our services every year

Our Vision

Good mental health and wellbeing for all

Our Mission

To have a positive lasting impact in all that we do by Working together to provide services that we can be proud of Demonstrating outstanding practice in relation to staff mental health and

wellbeing, learning and development Challenging the way we all think about, talk about and respond to mental

health and wellbeing in all areas of our lives Using our profile, influence and voice to improve the lives of people living with

or at risk of experiencing mental ill health Increasing the range and reach of our services through targeted and

sustainable business growth Spending our money where it will have the maximum impact

Our Aspirations

Gofal aspires to: Work with integrity and dignity Inspire and support people to exceed their expectations Develop a culture that is embracing and respectful of difference Communicate honestly and openly Be an organisation that is ambitious, creative and determined Create environments that are collaborative, supportive and empowering Be respected for our knowledge and expertise

EU funds: Investing in Wales

JOB DESCRIPTION

Post: Out of Work Service Administrator

Reports to: Lead Young Persons Mentor

Contracted Hours: 18.5 hrs per week

Salary: £16,000 per annum pro rata

Office Base: Cardiff or Barry (TBC)

Date: Until August 31st 2018

Holidays: 26 days annual leave plus bank holidays. Holidays increase by 1 day for each year of service up to a maximum of 30 days.

Pension: Pension in the form of a money purchase pension scheme:- 5.5% paid if employee contributes 1%- 6.5% paid if employee contributes 2% or more

Other Benefits: Income ProtectionLife Assurance Employee Assistance ProgrammeOpportunities for flexible workingTraining and personal development opportunities

Background:

The Out of Work Service (OOWS) is delivered in partnership between Gofal and NewLink Wales; across the Cardiff and Vale and Cwm Taf Health Board areas providing individualised mentoring and support for people who have been affected by Substance Misuse and/or Mental Health issues. We are now pleased to have extended this to those aged 16 -24.

The OOWS complements and enhances existing treatment, support and care services, through the provision of additional mentoring support; that focusses on helping people to move on and thrive through inspiring self-confidence, nurturing self-reliance, developing new skills, acquiring qualifications and ultimately achieving economic independence through paid employment.

The scheme has been supported by the European Social Fund through the Welsh Government.

Job Purpose:

To assist the team by providing efficient and effective administrative support and office management. To support all general administrative work with regard to HR, H&S and IT.

Main Responsibilities:

General project administration

Maintenance of project participant database Preparation of participant claim Preparation of project activity reports To act as a single point of contact Participant eligibility assessment Maintenance and storage of participant records Assist the Head of Employment Services (HES) in the preparation of ESF

beneficiary claims. Prepare and make available documents required for external audit. Monitor accuracy of participant data.

Organisation Expectations:

To carry out all duties in a manner that reflects Gofal’s Aspirations:

Work with integrity and dignity. Inspire and support people to exceed their expectations. Develop a culture that is embracing and respectful of difference. Communicate honestly and openly. Be an organisation that is ambitious, creative and determined. Create environments that are collaborative, supportive and empowering. Be respected for our knowledge and expertise.

Role Expectations:

To provide efficient telephone and reception support To ensure accurate recording and distribution of incoming and outgoing mail. To set up and maintain effective filing systems. To draft letters and other documents as directed. To assist with preparation of presentations and marketing material. To photocopy and prepare documentation as and when required. To process orders for stationery and office supplies and liaise with suppliers

as required.

Person Specification: ESF Project Administrator

Essential Desirable

Experience of providing effective and efficient administrative support within an office environment.

Experience of working in the health and social care field.

Excellent IT skills including word and excel. Able to maintain and update databases.

Experience of developing and maintain processes and procedures to high standards.

Experience in monitoring and preparing reports.

Knowledge of ESF Evidence and Compliance Requirements.

Experience of working within the substance misuse or mental health sector.

Excellent literacy, numeracy and ICT skills with a close attention to detail.

Excellent presentation and communication skills.

Ability to work successfully on own initiative and contribute to a team.

Ability to prioritise workload and work under pressure.

Experience of working in partnership with a wide range of organisations.

May occasionally be required to travel across the two health board areas.

Applicants will be required to demonstrate evidence of competency at levels 1 and 2; please refer to the Competency Framework.

Competency FrameworkGofal aspires to: Work with integrity and dignity

Level 1: Demonstrate integrity and dignity in all interactions with others

Maintain appropriate personal boundaries in all interactions with service users, colleagues and external contacts

Express opinions genuinely and honestly, while being mindful of the impact on others Take responsibility for reflecting on own behaviours Maintain confidentiality and be trustworthy in relationships with service users and

colleagues Bring to the attention of line managers, any situations where standards of integrity or

dignity are believed to have been breached. Make every effort to deliver on commitments made.

Level 2: Role Model behaviours of integrity and dignity to other team members

Give feedback to colleagues where behaviours are noticed which do not demonstrate integrity or dignity

Help others to understand their responsibilities to act with integrity and dignity Actively seek feedback to understand own personal impact on others, and use

personal insights.

Gofal aspires to: Inspire and support people to exceed their expectations

Level 1: Support colleagues to deliver at their best

Role model positive and constructive behaviours to service users and colleagues Share knowledge, skills and learning to help others to be at their best. Work in a way that supports and promotes the wellbeing of others. Participate openly and constructively in team meetings Work co-operatively with others, supporting colleagues to deliver their best to service

users Actively engage in own supervision and appraisal, preparing and participating fully Maintain high quality standards in file and record keeping Notice and acknowledge great contribution from others

Level 2: Support the team to deliver at its best

Demonstrate flexibility and adaptability to change Support colleagues in managing the emotional impact of their work Actively seek out information to share, which will help the team in its work Take a role in mentoring team members who need help or support Actively suggest ideas for improvement for the team Bring the great contribution of colleagues to the attention of others

Gofal aspires to: Develop a culture that is embracing and respectful of difference

Level 1: Demonstrate respect of difference in all interaction with others

Have a reputation for being a great listener Demonstrate a commitment to the value of equality and respect for diversity Show an awareness of the different needs of people from different backgrounds,

cultures and life experiences Seek to understand the perspective of service users through genuine interest and

questioning Demonstrate an open mind with people who may have a different viewpoint. Use language which is positive and non-judgmental towards others

Level 2: Role model behaviours underpinned by respect of difference

Give support to others where they may be finding it difficult to deal with issues of equality or difference

Share experiences and knowledge which can help others embrace difference in their work and lives, and take every opportunity to learn more about equality issues

Challenge behaviour which does not demonstrate a respect of difference Work to resolve conflict where it is observed

Gofal aspires to: Communicate honestly and openly

Level 1: Communicate in a clear and concise way

See communication as a two way process, actively seeking out communication, as well as actively listening to the message delivered.

Use a communication style which is appropriate to the listener Use words appropriately, communicating in language which matches the

organisation’s values. Using observation, be able to judge the listener’s response and adapt communication

accordingly. Use written and IT based communication to explain key points clearly and effectively,

and in appropriate detail. Role model honesty and openness in communication with others, using genuine care

in the delivery of messages and challenging colleagues to do the same.

Level 2: Adapt communication to the audience

Think in advance about the most effective way to deliver the message, and adapt communication accordingly.

Simplify complex messages where necessary, so that others can understand key points.

Use a variety of communication methods with confidence, and understand where each is most effective.

Represent the organisation externally, and be able to speak confidently about its work.

Deliver difficult messages with honesty and compassion.

Gofal aspires to: Be an organisation that is ambitious, creative and determined

Level 1: Work with a flexible and adaptable approach to achieve agreed outcomes.

Bring energy, passion and excitement into all your work Demonstrate dedication and commitment to the team objectives Have a commitment to ‘never giving up on a person’, even when they are

challenging to you Use available time to achieve the best possible outcomes, and be flexible where

priorities change Stay enthusiastic and remain positive through setbacks Work with colleagues and service users to come up with creative solutions Face change with a positive and constructive approach Ask for help and support where it is needed to ensure own wellbeing Use mistakes as a way to learn for the future

Level 2: Identify the best outcomes, solve problems and overcome barriers to achievement.

Actively try out different approaches to tackling problems Generously share ideas for service improvement and better ways of working Build an outcome focus into all aspects of work Support service users and colleagues in positive risk taking, allowing them to

overcome barriers and achieve the best outcomes Help colleagues to deal with changes they may be facing in a way which is right for

them Demonstrate resilience when facing challenges, seeking and using the support which

you need

Gofal aspires to: Create environments that are collaborative, supportive and empowering

Level 1: Work effectively in partnership with others

Build strong and constructive relationships with colleagues and service users Build and maintain trust with service users and other individuals outside the

organisation Seek out contacts in other teams within the organisation, to share learning, support

and experience Be seen as a strong representative of the organisation with external contacts, and

actively build networks which can help in delivery of service Work positively through difference of opinion to get to the best outcome

Level 2: Identify new opportunities to seek and share experience with others

Identify contacts inside and outside of the organisation who can support partnership working and collaboration

Share contacts across the organisation, where it may help other teams to develop their service

Encourage other team members to make their own contacts inside and outside of the organisation

Take an active part in organising events which encourage others to come together to support and share experience

Gofal aspires to: Be respected for our knowledge and expertise

Level 1: Regularly discuss own development needs with line manager, and attend training events identified.

Take responsibility for seeking out knowledge and finding out information to help own learning.

Take an active part in own development, working with your Line Manager to identify your development needs.

Attend all training programmes identified, participate fully and discuss the learning with your Line Manager afterwards.

Reflect on new learning, and how to use it for the best outcome of service users.

Level 2: Proactively identify own development needs and take action to meet them.

Identify any areas in your own performance where you need further development, and understand how best to get the training or experience you need.

Actively seek out others who may have the knowledge or skills you require, and ask for support for your learning.

Clearly understand the link between your learning and delivery of the best outcome for service users.

Take on development which is stretching and challenging, where it will have the best results on your own performance.

Show a passion and commitment for keeping updated with new information which impacts on your own performance and delivery of standards.

Application for the post of: Out of Work Service Administrator

This page will be removed from the application form before shortlisting, to enable us to shortlist candidates anonymously. Therefore please avoid using your name, elsewhere on the application.

PERSONAL INFORMATION

APPLICATION FORM

Surname

First Names

Address(including postcode)

Contact Telephone NumberE-mail address

REFERENCESAt least one of your references should be a present or most recent employer, tutor, volunteer work supervisor etc. If your most recent employer is not in a similar field but you have worked with a vulnerable client group within the last 5 years then we will also require a reference from this organisation.References will be requested after interview and Gofal reserves the right to contact any previous employer.

Name________________________________

Address: ______________________________

______________________________________

__________________Postcode____________

Telephone no: __________________________

E-mail: ________________________________

Relationship to yourself: __________________

Name________________________________

Address: ______________________________

______________________________________

__________________Postcode____________

Telephone no: __________________________

E-mail: ________________________________

Relationship to yourself: __________________

WELLBEING

Gofal is committed to equality of opportunity and welcomes applications from all. When shortlisting applicants, the information used is that which relates to the person specification. Gofal upholds the commitments of the Disability Symbol. Where applicants meet all essential criteria then if a disability is declared an interview will be guaranteed and that applicant will not be further assessed against desirable criteria.

The Equality Act, 2010 defines a disability as:“A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day to day activities.”

With reference to the above statement do you consider yourself to have any disabilities:

YES / NO (please delete as appropriate)

If YES, please highlight any additional support or special arrangements you would require if you are shortlisted and invited to interview.

Are you subject to any restrictions which would prevent you from taking employment in the United Kingdom? (Documentary Evidence will be required) YES/NO (please delete as appropriate)If YES please provide details:

CRIMINAL CONVICTIONS

Gofal aims to promote equality of opportunity for all with the right mix of talent, skills and potential and as such welcomes applications for employment from a diverse range of candidates, including those with criminal records.

Due to the nature of our work with vulnerable adults, some posts at Gofal are exempt from the provisions of the Rehabilitation of Offenders Act and as such will request information on all convictions including those that would be deemed to be ‘spent’ under this act. Checks are made with the Disclosure and Barring Service and any offer of employment is made subject to receipt of a satisfactory Disclosure.

A criminal record or conviction is not necessarily a bar to employment with Gofal and each case will be decided on the individual circumstances.The above is the policy statement of Gofal, if you wish to see our full procedure then please do contact the office in confidence and a copy will be sent to you.

ADDITIONAL INFORMATION

How much notice are you required to give? _____________________________

How did you hear of this post? Please specify ______________________________

Are you to your knowledge, known to any Trustee or employee of Gofal? YES / NO* (please delete as appropriate)

Details: _______________________________________________________

I confirm that to the best of my knowledge the information given in this application is true and correct. I understand that if any false information is given it may result in the withdrawal of an offer or termination of employment should I be appointed.

Signed __________________________________ Date: ________________

EDUCATION(Including secondary, further and vocational education)

Dates Establishment Qualifications and Grades

OTHER TRAINING ATTENDED

Dates Course Details – Title and length of course

EMPLOYMENT

Please provide details of your work history, both paid and unpaid, in chronological order. Please ensure that you do not leave gaps unaccounted for. Gofal reserves the right to contact any of your previous employers

DATES PAID OR

UNPAID

EMPLOYER POSITION AND DUTIES

REASON FOR LEAVING

SUPPORTING STATEMENTPlease use this section to provide your supporting statement which should address the criteria outlined in the person specification. The information provided in this section helps us to determine who to invite for interview. Before completing it you may find it useful to read our Guidance Document for Applicants available on the recruitment section of our website www.gofal.org.uk.

Please attach additional sheets if required.

Please note that we do not accept CV’s in place of this section.

Supporting Statement of Applicant

DRIVING

Do you hold a current driving licence? YES/NO

Do you have your own transport, which you would agree to maintain and insure for work purposes?

YES/NO

WELSH LANGUAGE

Do you speak: Welsh as a 1st language ¨ 2nd language ¨ do not speak Welsh ¨

Thank you for completing the application form, please return by post or e-mail by the stated closing date.

By post: Sara Mallet, Gofal, Unit 1, Melin Corrwg Business Parc, Upper Boat, Trefforest, CF37 5BE.

Or by e-mail to: [email protected]

Gofal is striving to ensure equality in its employment policies and as part of this; we are monitoring our recruitment practices. This will help us to identify areas of under-representation in our work force and to assess areas where action is required.

Your co-operation in completing this form would be greatly appreciated. We should stress that any information you give will be strictly confidential to the personnel section.If you do not wish to answer any question (s) this will not affect your application in any way.

Post Applied For………………………………………… Date……………………….

Where did you see this post advertised…………………………………………..

EQUAL OPPORTUNITIES MONITORING FORM

………………

Thank you for your time and co-operation in completing this form.

1. SEXAre you :-

¨ Male¨ Female

¨ Prefer not to say

1a. GENDER IDENTITYIs your gender identity the same as the gender you were assigned at birth?

¨ Yes¨ No


Do you live and work full time in a gender opposite to that assigned at birth?

¨ Yes¨ No


2. AGEMy age is:-……………………….


3. RELATIONSHIP STATUSAre you:-

¨ Single¨ Married¨ Divorced¨ Widowed¨ Co-habiting¨ Civil Union¨ Domestic partnership


4. DISABILITIES

The Equality Act, 2010, defines a disability as:“A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities”

Do you consider yourself to have disabilities?

¨ Yes¨ No


Please specify:

¨ Physical impairment¨ Sight loss or partially sighted¨ Hard of hearing¨ Deaf (non BSL user)¨ Deaf BSL user¨ Learning difficulties¨ Mental and emotional distress¨ A health condition e.g. HIV, multiple sclerosis, cancer


5. MENTAL HEALTHDo you have your own lived experience of mental ill health?

¨ Yes¨ No


Do you have experience of providing care/support to a friend or family member experiencing mental ill health?

¨ Yes¨ No


6. SEXUAL ORIENTATIONI would describe myself as:-

¨ Bisexual¨ Gay¨ Heterosexual¨ Lesbian


7. ETHNIC ORIGINI would describe my ethnic origin as:-

WHITE

¨ British¨ English ¨ Scottish ¨ Welsh ¨ Irish ¨ Traveller

Any other white background, please write…………………………………………………..….

MIXED

¨ White and Black Caribbean¨ White and Black African¨ White and Asian

Any other mixed background, please write in…………………………………………………..

ASIAN, ASIAN BRITISH

¨ Indian¨ Pakistani¨ Bangladeshi¨ Chinese

Any other Asian background please write in……………………………………………...……

BLACK, BLACK BRITISH

¨ Caribbean¨ African

Any other black background please write in………………………………..…………………..


8. RELIGION OR BELIEFI would describe my religion or belief as:-

¨ Buddhist¨ Christian¨ Hindu¨ Jewish¨ Muslim¨ Sikh¨ Any other religion or belief (please specify)…………………………………………¨ No religion


9. LANGUAGE

¨ Welsh ¨ as a 1st language ¨ as a 2nd language

¨ English ¨ as a 1st language ¨ as a 2nd language

Any other please specify (include BSL)………………………………………………………………………

¨ as a 1st language ¨ as a 2nd language


Please return your application:

By post: Sara Mallet, Gofal, Unit 1, Melin Corrwg Business Parc, Upper Boat, Trefforest, CF37 5BE.

Or by e-mail to: [email protected]

This form will be immediately separated from your application form and it will not be seen by the recruitment panel.

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