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RESUME/COVER LETTER WRITING PACKET
Get to know your Career Advisor or for additional details on how to build
an effective resume, please contact the Career Services Office.
Revised: 12.29.11
Brought to you by your Career Services Office
RESUME WRITING – QUICK TIPS
• A resume should be viewed as a professional document used to market You to employers.
• Showcase your skills, experience and knowledge that are relevant to the position you are
currently pursuing.
• Your resume should be well written and have a professional and polished appearance.
• Remember that the purpose of the resume is to land the interview.
• Make sure your resume is free of spelling errors. Don’t rely solely on Spell Check. Print your
resume and have someone else proofread it. Spell check doesn’t catch errors like using “you’re”
instead of “your” or “there” instead of “their”.
• Use the key words that you find in the job description when writing your resume to increase your
odds of appearing in a recruiter’s search in an Applicant Tracking System.
• Do not include your list of References as one of the pages of your resume. These are two
completely separate documents.
RESUME WRITING – QUICK TIPS IF YOU HAVE NO WORK EXPERIENCE TO INCLUDE ON YOUR RESUME CONSIDER
INCLUDING SOME OF THE FOLLOWING INFORMATION.
• A skills summary section to highlight your technical skills and functional skills.
• Course emphasis section to show employers the subjects you are currently studying in school
that are related to your degree program.
• Include descriptions of school projects or independent projects that are related to your degree
program.
• Include volunteer work/community involvement and list this just like you would list work
experience (Company name, title, work performed).
• Show your school and/or industry involvement by listing organizations, clubs, and associations
you are involved with.
• Add an Honors section where you can list a membership with the national honor society or other
organizations honoring your academic achievements.
*see Resume Samples section for a sample resume with no work experience.
DESCRIPTIVE WORDS Able to benefit by constructive criticism Able to learn and teach others Adaptable Ambitious Articulate Assertive Career-Oriented Civic-minded Conscientious Cooperative Courteous Creative Decisive Dynamic Endowed with excellent memory Energetic Enterprising Enthusiastic Even-tempered Excellent communication skills Expert in the field Flexible Get along well with people Happy disposition Imaginative Innovative Intuitive Leadership ability Welcome challenge Logical Loyal Make good appearance
Methodical Modest Not a clock watcher Not a job hopper Optimistic Pace Setter Perceptive Persevering Punctual Reliable Resourceful Seasoned Professional Self-motivated Self-reliant Self-starter Stickler for perfection Super achiever Tactful Troubleshooter Versatile Well-organized ACTIVE WORDS Achieved Accomplished Accountable for Activated Administered Advanced to position of Analyzed Assembled Assisted Beat the competition Broadened Commended for Completed Conducted
Consolidated Constructed Contributed Controlled Coordinated Created Designed Determined Developed Devised Directed Established Evaluated Expanded Expedited Explored Hands-on experience Headed Implemented Improved Increased Initiated Instituted Interfaced with Introduced Invented Investigated Involved with Launched Lowered Costs Maintained Managed Maximized Modernized Monitored Negotiated Organized Originated Participated in Perfected Performed Pioneered
Planned Prepared Produced Promoted Published Recruited Reduced Reorganized Researched Responsible for Revised Revitalized Set-up Simplified Spearheaded Solved Stabilized Standardized Stimulated Strengthened Succeeded in Supervised Surveyed Systematized Targeted Updated Upgraded ACTION WORDS Acted Activated Adapted Adjusted Administered Addressed Adopted Advertised Advised Aligned Analyzed Anticipated Applied Appraised
Arbitrated Arranged Ascertained Assembled Assessed Assisted Attained Audited Arranged Budgeted Built Calculated Calibrated Catalogued Chaired Changed Charted Classified Coached Calibrated Collected Communicated Compiled Completed Composed Computed Conceptualized Conciliated Conducted Confronted Consolidated Constructed Conserved Consulted Contracted Controlled Coordinated Corresponded Counseled Created Deferred Defined Delegated
Delivered Demonstrated Designed Detailed Detected Determined Developed Devised Diagnosed Directed Discovered Dispensed Displayed Disproved Dissected Distributed Diverted Drafted Dramatized Drew Drove Edited Educated Effected Electrified Eliminated Enforced Enlarged Entertained Established Estimated Evaluated Examined Exhibited Expanded Expedited Explained Expressed Extracted Fabricated Facilitated Familiarized Filed
Filtered Figured Fixed Formulated Forwarded Founded Gathered Generated Governed Guided Headed Helped Hired Identified Illustrated Implemented Improved Improvised Increased Indexed Influenced Informed Initiated Innovated Inspected Inspired Installed Instituted Instructed Instrumented Integrated Interpreted Interviewed Introduced Invented Inventoried Investigated Judged Lead Lectured Located Maintained Managed
Mapped Marketed Measured Mediated Mentored Modeled Modified Monitored Motivated Navigated Negotiated Observed Obtained Operated Ordered Organized Originated Oversaw Painted Participated Perfected Performed Persuaded Photographed Piloted Pioneered Planned Played Predicted Prepared Prescribed Preserved Presided Printed Processed Produced Programmed Projected Promoted Proposed Protected Provided Publicized
Purchased Quoted Raised Reasoned Recommended Reconciled Recorded Recruited Reduced Referred Rehabilitated Rendered Reorganized Repaired Replaced Reported Represented Researched Resolved Responded Restored Retrieved Reviewed Revised Rewrote Saved Scheduled Selected Served Shaped Simplified Sketched Sold Solved Sorted Sparked Specified Spoke Stimulated Straightened Streamlined Strengthened Studied
Suggested Summarized Supervised Supplied Surveyed Synthesized Systematized Tabulated Talked Taught Tended Tested Timed Trained Transcribed Transferred Translated Transmitted Treated Tutored Unified Upgraded Updated Vitalized Wrote
SUBJECT/CATEGORY HEADINGS Here’s a list of alternate headings you can use to help you describe your resume categories. This list isn’t exhaustive . . . it’s just a beginning.
OBJECTIVE
- Employment Objective - Job Objective - Professional Objective - Interest - Purpose QUALIFICATIONS
- Summary - Professional Summary - Profile - Capabilities - Related Qualifications WORK EXPERIENCE
- Employment - Experience Highlights - Professional Background - Internship - Professional Summary - Career-related Experience - Additional Experience - Part-Time Experience - Seasonal Experience - Writing Experience - Research Experience - Additional Experience EDUCATION
- Academic Background - Academic Training - Educational History - Educational Preparation - Educational Experience
COURSEWORK
- Course Emphasis - Relevant Coursework - Curriculum Highlights ACTIVITIES
- Political Activities - Community Activities - Projects - Community Involvement - Professional Activities - Civic Involvement - Community Service - Athletics SPECIAL SKILLS
- Certifications - Endorsements - Language Competencies - Training - Areas of Knowledge - Areas of Expertise - Technology Skills - Professional Skills - Technical Competencies - Computer Competencies - Computer Experience
PROFESSIONAL MEMBERSHIPS
- Professional Affiliations - Societies - Affiliations - Associations
HONORS AND AWARDS
- Awards - Distinctions - Special Honors - Citations - Scholarships - College Awards - Community Honors
MILITARY HISTORY
- Armed Forces - Military Experience - Military Service INTERESTS
- Additional Data - Other Notes - Other Fact REFERENCES
- Recommendations - Endorsements
TECHNICAL SKILLS SECTION
Examples – (Sample Layouts)
EXAMPLE 1 Technical Skills Web Development HTML PERL ColdFusion JavaScript
Programming C and C++ Visual Basic Java COBOL
Database SQL Access IMS PowerBuilder
Skills also include experience with Microsoft Office products, Microsoft and Novell networking, Microsoft Operating Systems, UNIX, MVS, System Analysis and SDLC knowledge.
EXAMPLE 2 Technical Skills Skilled with: Experience with: Operation of: Software:
Electronic Fundamentals Schematics Multimeter Windows XP
Digital logic Test equipment 8051 microcontroller Microsoft Word
Assembly language Circuit analysis PLC Microsoft Excel
Control wiring Troubleshooting AC/DC power supplies Microsoft Power Point
Digital communications Soldering Function generator EWB
Transistor operations Oscilloscope
EXAMPLE 3 Technical Skills Hardware: Minicomputers, PC’s, programmable logic controllers(PLC), network support devices, CPU’s, tape and disk drives, broadband LANs, printers, work stations, and telecommunication devices Software: Windows 98/95/3.1, DOS, Microsoft Office, Assembly Language Skill Sets: use of oscilloscopes, power supplies, Multimeter, function generators, and other test equipment, Also experiences in hardware acquisition, customer and vendor relations, cost containment, customer needs analysis, field service, quality control
EXAMPLE 4 SKILL INVENTORY Operating Systems: DOS, Win 3.1, MS NT4.0, UNIX, MS Win 95/98/2000 Programming Languages: COBOL, VB, C/C++, CICS, PowerBuilder, HTML Databases: Access, SQLbase, MS SQL Server 7.0, DB2 Other Applications: Crystal Reports, Visual Manufacturing (ERP) by Lilly Software, MS Office 97/2000, Loftware LPS 2000, Centura Report Writer, IIS, FrontPage 2000, Jetforms Hardware: Configuring, installing and maintaining servers, printers, workstations, hubs, switches, fiber optics, 10/100 base-T cabling, PBX telephones, laptops, and UPS units.
EXAMPLE 5 TECHNICAL SKILLS Languages: MicroFocus COBOL, C/C++, Java, SQL, RPG-II Mainframes: JCL, CICS, COBOL Systems: System Analysis/Design, Security, Control Databases: Oracle Designer 2000, Visual Basic 6, Access 2000 Web Design: ColdFusion, HTML, JavaScript Networking: Novell Netware, Microsoft NT Office Applications: MS Office 97/2000/XT, MS Project 2000 CRM Tools: ACT 3.0/Mac6
EXAMPLE 6 RELEVANT TECHNICAL SKILLS
Experienced with environments in PC, Mac, Apple II, mainframes, networks
Database development and management
Research and statistical analysis (Lexus/Nexus, SAS, SPSS, Systat)
Visual Basic programming
Microsoft Windows & Office
Word processing (Word, WordPerfect)
HRIS systems
PC hardware and operating systems maintenance and troubleshooting
Currently learning: intermediate programming in C/C++, networking essentials
Coursework scheduled: programming, client/server systems, security, web development
RESUME SAMPLES
BUSINESS
Business Graduate Street Address Phoenix, AZ
Email Address Phone Number
EDUCATION
DeVry University, Phoenix, AZ Graduation: February 2006 Bachelor of Business Administration Concentration: Small Business Management and Entrepreneurship International College of Broadcasting Graduation: March 2000 Associate of Sciences Recording and Video Engineering TECHNICAL SKILLS Software skills: Experience with: Transferable Microsoft Word Customer Service Multi-Tasking Microsoft Excel General Accounting People Person Microsoft Outlook Data Entry Communication Microsoft Access Marketing Organization Lotus Notes Taxwise Research GERS Retail System QuickBooks PROFESSIONAL EXPERIENCE
Sofa Express, Columbus, Ohio November 2005 - Present Order Processor
• Data Entry/Analysis through various office software systems • Track inventory from factory to warehouse • Maintain contact with factory concerning customer orders; customer conflict resolution
Sofa Express, Columbus, Ohio (Morse Rd. Location) August 2005 - November 2005 Office Assistant
• Responsible for reconciling cash drawer and preparing bank deposits • Assisted sales staff by providing product availability information • Placed orders with factory through GERS retail system and provided customer service
Clear Channel Radio, Columbus, Ohio April 2002 - October 2003 Receptionist
• Routed incoming calls via a ten-line switchboard • Assisted accounting staff with preparation and mailing of invoices • Managed front office by directing clients while supporting five additional departments
PROFESSIONAL INTERNSHIP
Gotee Records, Franklin, TN September 2004 - December 2004
Accounting Entry Level 17 Hall Pl. ▪ Columbus, Ohio 43200 ▪ (614) 555-5555 ▪ [email protected]
EDUCATION DeVry University Graduated: June 2008 Bachelor of Business Administration Concentration: Accounting SKILLS SET Accounting Knowledge: Financial Statements, General Ledgers, Budgets, Income Tax, Depreciation, Amortization, Debits, Credits, Accounts Payable, Accounts Receivables Accounting Software: Peachtree Business Skills: Customer Service, and Inventory Proficient With: Excel, Access, Word, Project Professional Skills: Detail Oriented, Dependable, Troubleshooting, Efficient, and Productive ACADEMIC PROJECTS Creating companies within Peachtree, maintaining the companies for the entire semester by making all appropriate entries. Researching GAAP regulations, and preparing a paper about the findings of the research. Researching financial statements for actual companies, and interpreting the financial statements into a paper. EMPLOYMENT Personal Assistant, AWC Month 2007-present • Assisting clients that are mentally retarded and/or developmentally disabled with their daily task • Keeping track of petty cash, and balancing general ledger • Support and assist the individuals in developing skills that will further their independence • Increase their community involvement, and improve their quality of life • Administer and document medications according to agency policies • Adhere to all agency policies and procedures in regards to handling individual and miscellaneous house
funds Program Director, Boys and Girls Club Month 2004- Month 2007 • Created and ran programs, and activities • Supervised approximately 40 children between the ages of 6-11 during their homework time • Daily interaction with parents • Handled behavioral issues Tutor, Columbus State Community College Month 2003- Month 2004 • Tutored elementary students • Assisted with homework • Supervised during field trips • Supervised during various activities
FIRST AND LAST NAME 100 Main Street, Glendale, Arizona 85300 • (623) 111-1111 • Email: [email protected]
EDUCATION Pursuing Bachelor of Science in Technical Management with emphasis in Networking October 2008 DeVry University, Phoenix, Arizona Associate of Applied Science in Electronics and Computer Technology October 2007 Cisco Networking Academy for CCNA November 2007 DeVry University, Phoenix, Arizona Deans List, GPA 3.50 TECHNICAL SKILLS Macintosh/OSX - Windows 2000/2003/XP, Adobe Creative Suite, Apogee, Microsoft Office Suite, HTML, RouterSim, Flowcode, Multisim, Cisco routers and switches. SCHOOL PROJECTS DeVry University, Networking 202 Created and compiled network plan and schematic for new business. Plan included equipment, cabling, locations, wiring, security, IP addressing, cost and timeline. DeVry University, Electronics 108 -Designed, programmed and implemented electronic alarm clock using Flowcode. -Created digital counter using Multisim, downloaded to circuit board for testing and final grade. WORK EXPERIENCE A Company, Phoenix, Arizona January 2007 to current IT / Computer Maintenance and Training -Workload includes installing software, updating computers and maintaining networks. -Responsible for daily PC maintenance, troubleshooting email and connectivity problems, keeping up to date virus/spyware protection and dealing with desktop support issues.
-Advised company on purchasing of new equipment such as PC’s, printers, software and servers. -Provided computer training and support to all employees within company. -Excellent communication, troubleshooting, and documentation skills. A Company, Phoenix, Arizona February 2003 to current Graphic Designer, Electronic Prepress -Layout, design and print projects for the real estate industry including magazines, newsletters, books, logos, promotional products, marketing packages and products for online store merchandising.
-Part of a team of designers that fabricated new online stores for company through an interface called Printable Technologies.
-Operated equipment such as digital color printers, poly-plate machinery and CTP devices.
A Company, Glendale, Arizona September 1990 to February 2003 Graphic Designer, Electronic Prepress -Conceptualized designs for offset print and screen-print industry. -Typesetting, logo design and service bureau output. -Maintained and upgraded equipment including computers, processors, imagesetters.
A Company, Phoenix, Arizona May 1983 to September 1990 Co-owner, Manager -Hiring, managing and training of staff and setting up daily work schedules. -Daily and monthly bookkeeping. -Overseeing 10-20 employees.
First and Last Name 100 Main Street Henderson, NV 89000 (702) 111-1111 [email protected]
Targeting Entry-Level Technical Support Position
DeVry University graduate with a strong electronics and computer technology education matched
with experience.
Experience adapting well to customer service and troubleshooting environments.
Quickly learned and mastered new technology; equally successful in both team and self-directed
settings; and proficient in a range of computer systems, software, tools and testing methodologies.
EDUCATION
DeVry University, Henderson, NV
Bachelor of Science in Technical Management
GPA 3.7/4.0
Expected Graduation October 2011
DeVry University, Henderson, NV
Associate of Science in Electronics Computer Technology
GPA 3.45/4.0
February 2010
TECHNICAL SKILLS
Skilled With: Experience With: Operation of: Software:
Electronic fundamentals Schematics Multi-meter Windows XP
Digital logic Test equipment 8051 microcontroller Microsoft Word
Assembly language Circuit Analysis PLC Microsoft Excel
Control wiring Troubleshooting AC/DC power supplies Microsoft Power Point
Digit communications Soldering Function generator EWB
Transistor operations Oscilloscope
Technical Support Agent, Tier 2 June 2010 – August 2011
Another Company, Las Vegas, NV
Handled installs, uninstalls, driver configuration, registry configuration, and customer service to all
UPS customers and account representative via phone, email, remote support
Trained and mentored new technical support representatives to provide a smooth onboarding
process
Promoted from Tier 1 Technical Support Representative to Tier 2 within first 4 months of
employment
Contracted Technical Support (WDS Global) June 2009 – July 2009
Another Company – Boise, ID
Tier 3 Technical Support offered knowledge and comprehension of products and technical support to
Verizon Wireless customers. Tier 3 generally handled all smart phones including Blackberry, Palm
and Windows devices.
Provided access to extremely sensitive information and given authority to provide replacements,
discounts and refunds.
Security Officer May 2008 – April 2009
Another Company – Las Vegas, NV
Provided first-response security for Barnes & Noble Booksellers, located in Las Vegas, NV.
Handled apprehensions of shoplifters, notifications to police and CCTV.
Contracted Technical Support (Spherion) October 2007 – January 2008
Another Company – Las Vegas NV
Provided Kraft Food employees with Tier 1 Technical Support and routed tickets appropriately.
Provided Username/Password resets, Mainframe troubleshooting and Hot ID tickets.
Handled sensitive information such as passwords, addresses, shipping information and payroll.
First and Last Name 100 Main Street, Las Vegas, NV 89000
(702) 111-1111 [email protected]
SYSTEMS PROGRAMMING ANALYST Skilled with: Experienced with: Operation of: Software & Hardware:
Electronic Fundamentals Schematics Multimeter Micros 3700, 9700
Assembly language Circuit analysis PLC E7
Digital communications Soldering Function generator Installation
Transistor operations PC Repair Oscilloscope Automation
Wireless Communications LAN/WAN Routers/Switches Microsoft SQL
Troubleshooting Spectrum Analyzer Control Systems
Operational amplifiers Cisco IOS
Simphony
CAREER HIGHLIGHTS
Managed the implementation of the Simphony rollout for Caesar’s Entertainment for 4
hotel & casinos in Las Vegas and 3 hotel and casinos in Atlantic City within 6 months
Upgraded the Micros POS system for some of the largest casinos in the Las Vegas area
including, Wynn, Encore, Venetian, M Resorts, Golden Nugget and Tao Group
A Company, Las Vegas, NV April 2007 – Present
Implementation Specialist
Analyzed centrally developed Customer Specific database, reports, documentation, and
related applications
Consulted with Customers to determine and review hardware, software, or system
functional specifications
Created custom script using ISL and C base language
Experienced in Unix and windows; variety of application servers; SQL and relational
database management
Experienced with testing XML, HTML, Ajax, Flash and other rich web 2.0 technologies
Field Service Technician April 2007 – Oct 2008
Adequate knowledge in Micros 9700HMS, Micros 3700RES programs
Set up VLAN/Firewall and configure networks
Ran CAT5 communication lines and set-up CAT5 network
Set up, repaired, installed and re-programmed equipments and or software
Tested electrical control units, wiring and motors. Replace electrical parts
Examined mechanical assemblies such as printing mechanisms, counters and keyboards,
for worn or damaged parts and replaced defective parts
Provided phone support to customers and technicians
Another Company, Las Vegas, NV July 2005 - Feb 2007
PC Technician
Managed the office network by implementing multiple computers to communicate with
one server
Documented and diagramed invoice sales and emails using Word and Visio
Provided general networking and computer troubleshooting within the company
computers
EDUCATION DeVry University, Henderson, NV June 2011
Bachelor of Science in Technical Management
Concentration in Network Communication Management
DeVry University, Henderson, NV June 2008
Electronic and Computer Technology
Graduated with Honors
First and Last Name
Las Vegas, NV 89000 (801) 111-1111 [email protected]
Profile
Motivated, personable business professional with an associate business management degree and a successful track record of outstanding customer service. Talent for quickly mastering technology – recently working as an IT Administrator. Responsible for management and support of IT systems at the corporate location. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Goal oriented, results driven, technically savvy with excellent interpersonal and written communication skills.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend industry differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Project Management
Report Preparation
Written Correspondence
General Office Skills
Computer Savvy
Customer Service
Inventory
Self-Starter
Procurement
Ambitious
Professional Presentations
IT Administrator
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY Author professional correspondence to customers and vendors.
Determined user/business/functional requirements
Communicate technical concepts to users using layman’s terms to facilitate understanding.
Creates documentation for end-user training
Rapidly learn and master varied computer programs; most recent experience is in IT Administration. Responsible for effective use of different types of hardware and software materials, to include Mac computers, some i-series knowledge, spreadsheets, databases, etc.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING Provide impeccable customer service.
Works well with team members on site or remotely to solve problems
Oversaw annual replacement program of 25% of inventory; identified replacement needs and certified operational efficiency.
Responsible for coordinating, planning, developing, and implementing changes for all computers, both hardware and software.
Provides extensive research to gather requirements for upcoming projects
First and Last Name
Résumé, Page Two [email protected]
Professional Experience, continued
DETAIL MASTERY & ORGANIZATION Manage all aspects of day-to-day operations over the course of employment history
Performed documentation for several applications
Performed audits of IT records relating to SOX. Analyzed troubleshot, and resolved system hardware, software and network issues;
configured and monitored operating system software; performed system backups and recovery.
Employment History
A COMPANY – Las Vegas, NV IT Specialist, 2009 to Present A COMPANY – Salt Lake City, UT Systems Administrator, 2007 to 2009
MILITARY EXPERIENCE – Yokota AirBase, Japan IT Specialist, 2006-2007 A COMPANY – San Francisco, Ca Sales Support, 2005 MILITARY EXPERIENCE – Yokota AirBase, Japan Asst. Banquet Manager/Management Asst., 2003-2004
Education
DEVRY – Henderson, NV Bachelor’s Degree in Technical Management, Expected Completion June 2011 MAC CERTIFICATION FOR USER SUPPORT 10.6 - Las Vegas, NV August 2010 A UNIVERSITY – Layton, UT Associate’s Degree in Business Management, August 2009 GPA: above 3.0 MILITARY SCHOOL– Air Force Base, Online Certificate in Technology Readiness Assessment, 2006 Certificate in Fundamentals of Systems Acquisition Management, 2006 MILITARY SCHOOL – Yokota Japan Certificate in Air Force Management Skills, 2004
Computer Skills
Microsoft Office Suite
Windows Mac
Mobile Devices ( i.e. Blackberry)
Active Directory/Admin Tools
Track IT
RESUME SAMPLES
NETWORKING
firstandlastname 1111 N. Thunderbird Road, Phoenix, Arizona 85000 • 480-999-0000 • [email protected]
Objective “I will never become an expert, for there is always more to learn” To take charge and secure desired position while meeting goals, and become a strong integral part of the company I work for. To always look ahead.
Technical Skills NETWORKING ‐Web server deployment using Apache, ProFTPd, MySQL, PHP and OpenSSL ‐Cisco IOS at CCNA‐level ‐VoIP using Asterisk ‐PXE Network Booting ‐Desktop Image Deployment ‐NMS/SNMP (Cacti, SolarWinds Orion)
OPERATING SYSTEMS‐GNU/Linux with specialty in Gentoo and Debian (familiar with Ubuntu, Fedora, SuSE, Arch) ‐Windows Server 2008 R2 (Active Directory, Hyper‐V) ‐Windows (XP, Vista, 7) ‐Mac OS X (10.4‐10.6)
SECURITY ‐Standard UNIX/Windows filesystem security ‐Firewall deployment in UNIXlike systems using iptables ‐Apache ‐Familiar with UNIX and Windows system logging ‐ Microsoft Forefront TMG
Education DEVRY UNIVERSITY ‐ PHOENIX, AZ February 2011 Bachelor of Science in Network and Communications Management President’s List and Cumulative GPA of 3.8 Alpha Chi Honor Society
Coursework ‐ Cisco Academy for CCNA ‐ Network Operating Systems including UNIX and Windows
‐ Voice/VoIP Administration‐ Wireless Technologies ‐ Brief scripting and database
‐ Network Security Principles‐ Enterprise Network Design ‐ Project Management
Projects CAN Project ‐ In a group of two, responded to an RFP for a campus area network to provide infrastructure to
existing computers using Cisco equipment. Analyzed customer business goals, constraints, desired networking
services, and needed security. Topology diagrams and cost projection for both equipment and installation finalized
the proposal.
Enterprise Design Project ‐ Responded to a fictitious RFP by Six Flags Corporation. Provided a proposal for
deployment of networking infrastructure to a new theme park in Dubai. Included a customer introduction, goal
overview, infrasturctur5e analysis, and project plan. Group of 3.
Senior Project ‐ Won ‘Best Overall Project’ at DeVry Senior Project Fair. Community Outreach. Identified a client in need of network redeployment. Replaced existing non‐supported
solutions with commercially‐supported equipment: Firewall/content filtering and VoIP systems. Re‐terminated
wall jacks, deployed 802.11n wireless, conditioned PCs. Provided extensive documentation.
Independent Experience GNU/Linux Began interest in 2005, my Freshman year of high school, with Mandrake Linux 10. Self‐taught in every aspect
using documentation and a search engine.
Home Server Maintained an FTP and HTTP server since 2004. Currently operate a home server, powered by Gentoo Linux. Services installed include: HTTP, FTP, PHP, SSL, SQL, NFS, NTP, SMB, SSH, printing. Server functions as router/firewall, using iptables, upnpd, SNORT, and ntop.
Work Experience VISIONARY COMMUNICATIONS – Phoenix, AZ June 2007‐May 2008 Technical Support ‐ Phone‐based technical support ‐ Answered phone calls from customer base to troubleshoot connectivity issues. ‐ Provided support for ADSL, SDSL, dialup, and line‐of‐sight wireless. ‐ Documented every call into a ticket in a database. BLACK HILLS CORPORATION – Phoenix, AZ October 2006‐June 2007 PC/LAN Intern ‐ Worked directly with supervisor to support computers at 3 power plants. ‐ Shared a ticket queue and documented actions. ‐ Deployed new Windows XP systems and managed an inventory.
Conferences and Activities DEF CON 17 DeLUG ‐ DeVry Linux User Group DeVry TCOM Club Microsoft ImagineCup 2011 ‐ IT Challenge
FirstandLastName0000W.DunlapAve.•Phoenix,AZ85000•(602)000‐3333•[email protected]‐ Flexibilitytoactpositivelyinbothteamorientedandself‐supervisedenvironments‐ Strongtroubleshootingandsupportskillsforvarioushardwareandapplicationssystems‐ Capableproficiencyincreationandrevisionofnetworkdocumentation‐ FamiliarityinconfiguringCiscoroutersandswitches‐ Experiencewithnetworkdesignandimplementationwithafocusonbusinessgoals‐ Experienceinsmalltomediumscaleenterprisenetworkmanagementandsupport‐ Proficientinmultipleoperatingplatforms(server,desktop,mobile)‐ ExposureandstronginterestinLinux/opensourceenvironments‐ Healthyinterestinexistingandemergingwiredandwirelessmediaandtechnologies
EDUCATIONBachelorofScienceinNetworkandCommunicationsManagement,June2011DeVryUniversity,Phoenix,AZGPA:~3.60
TECHNICALKNOWLEDGENetworkTroubleshooting Voice/VoIPAdministration ConvergedNetworksRouting&Switching WirelessTechnologies&Services ScriptingNetworkDocumentation EnterpriseNetworkManagement Unix/LinuxNetworkConcepts&Planning WANServices&Technologies WindowsServer/A.D.EMPLOYMENTEXPERIENCEServiceTechnician/ITTechnician May2008–PresentAmericanSouthwestMedicalSupply,Phoenix,AZHeadofservicedepartment:clean,testandtroubleshootcontinuouspassivemotionrehabilitationmedicalequipment.Maintainequipmentdocumentationandequipmentandpartssupplystock.Providedesktopandnetworksupportwhenappropriate.Overhauleddatanetworkreplacednetworkequipment,desktopterminalsandaddedSambaserver.
PhoneBanker June2006–May2008 WellsFargoBank,Phoenix,AZ Providedfirst‐levelcustomersupportforlargecustomerbase.Mediatedbetweencompany’sinternalpoliciesandproceduresandthecustomer.Ensuredcustomercomprehensionandaccountefficiencyatthemostbasicoflevels.
JuniorNetworkAdministrator April2004–June2006RummelEyeCare,PrescottValley,AZCo‐designedandmaintainedmedium‐scaledatanetwork.Establishedelectronicmedicalrecordssystemalongwithmultipledatabasesandfileservers.Developedtopologyandconfigurationdocumentation.Implementedandintegratednetworkcommunicationswithsatelliteoffices.
Student Name [email protected] 602-555-0000 1
First and Last Name 0000 W. Dunlap Ave. | Phoenix, AZ 85000
Home (602) 555-0000 | Cell (602) 555-0000 | [email protected]
http://www.linkedin.com/pub/gene-palhegyi/39/39b/581 SUMMARY OF QUALIFICATIONS
Comprehensive organizational skills, including the ability to multi-task, prioritize and work under pressure.
Strong ability to grow business and manage change with leadership with both internal and external client relationships in face-to-face and phone support environments.
Received recognition from peers for providing teamwork and assistance when difficult tasks became too much for one person to handle.
Able to use an in-depth understanding of the industry to provide solutions that directly meet client business needs and add value to customer’s business.
Proficient computer skills- Word, Excel, XP, Outlook, PowerPoint, Internet applications.
EDUCATION DeVry University Phoenix, AZ Associate of Applied Science in Network Systems Administration October 2011 TECHNICAL EXPERIENCE
Operating Systems: Windows 95/98/2000/XP, Win 7, Windows Server 2003-2008, Linux, UNIX, DOS
Software: MS Office 2000, 2003, 2007 and 2010, Visio and WordPerfect Languages: Java, Visual Basic, HTML, C++ Hardware: Cisco Catalyst 2900 switches, Cisco 2511 and 3600 series routers Networking Protocols: TCP/IP, DNS, DHCP and RIP System Administration: Ethernet, Wireless Networking, PC Troubleshooting,
Cabling, Memory Upgrades, Routers, Switches, VoIP, networked printers, Firewalls, Hardware Troubleshooting and IC chip replacement.
Server and Workstation, Active Directory, DNS and Group Policy with experience installing PC hardware and software
PROFESSIONAL PROJECTS
Managed LAN and WAN environment with Cisco routers and switches Installed Windows Server 2003, implemented Active Directory, User and Share Permissions and Group Policy on the server Installed and operated Linux Red Hat operating system
Student Name [email protected] 602-555-0000 2
Professional Experience Cybernetics 4/2000 - Present Assistant Technician Phoenix, AZ
Troubleshooting PC and network problems, installing OS and other software. Run Ethernet cabling, perform wireless set up, install networked printers and
secure networks and wireless. CT Power 7/1997 – 4/2000 Technician Phoenix, AZ
Diagnosed and repaired transport refrigeration on truck and trailer units. Performed required maintenance, rebuilt compressors and engines. Consistently available for weekend call out, gathering authorization, totaling bills, Collecting payments through PO#, Comchek, running credit cards or any other
forms of payments. SEA Industries 11/1995 – 7/1997 Computer-Hardware Technician Phoenix, AZ
PC board upgrades, through-hole and surface-mount soldering, board bypass, board stuffing.
Quality Assurance included performing testing to ensure quality control of all products.
First and Last Name 0000 N. Dunlap Avenue | Phoenix, Arizona 85000 | Cell: 602-555-0000 | [email protected]
TECHNICAL SKILLS AND KNOWLEDGE Cisco Command Line Interface Cisco Routing, Switching, WAN Linux/UNIX Fedora 11 Windows Scripting Host Wireshark Windows Server 2003/2008 Microsoft Office Suite 2007/2010 Asterisk VOIP Software Visio OpNet Sharebuilder SQL Server 2008 R2 Hyper-V Forefront Security SCCM SCOM Lync Windows 7 Cisco Network Fundamentals Microsoft Network Operating Systems VoIP Cisco Accessing the WAN UNIX Network Operating Systems Converged Networks PROJECTS Microsoft Imagine Cup 2011, Team Lead/Semi-finalist Technology Tasks Performed SCCM Pushed Windows 7 OS to the clients Windows Server 2008 Virtualized Windows Server 2008 using Hyper-V Hyper-V Loaded Hyper-V on the sever and virtualized Windows Server 2008 Active Directory Created the Domain, Tree, and Forest for the project with 2 physical servers
and 2 geographically separated sites (New York and Singapore) serving 5000 students including domain replication. This was a One-Way Trust.
DeVry Lab for Scripting Technology Tasks Performed Windows Scripting Host Created scripts to add entries to SQL using WSH Linux/UNIX Created shell scripts in Linux to create an easily updatable telephone directory
EDUCATION Bachelor of Science in Network and Communications Management, Target Graduation June 2012 DeVry University, Phoenix, AZ Associate of Applied Science in Network Systems Administration, October 2011 DeVry University, Phoenix, AZ Current GPA: 3.35 Dean’s List EXPERIENCE EXPORT SPECIALIST III – CEVA LOGISTICS, TEMPE, ARIZONA 11/2008 – Present
Perform desktop PC maintenance. Troubleshooting desktop issues and network configurations as requested. Facilitates global air freight shipments with precision and profitability.
DIRECTOR-FREIGHT FORWARDING & LOGISTICS, REHAL INTERNATIONAL-KUWAIT 05/2004 – 02/2008
Statistically analyzed current operations to delineate sales performance, customer sales distribution, and revenue international and domestic moves to strategically position the product in a new market segment
Identified and selected freight forwarding software solutions to automate manual processes increasing productivity by over 32%
Effectively restructured the trucking division of over 260 pieces of equipment, 1,500 personnel, and product
MILITARY HISTORY Air Traffic Controller – Tower – United States Air Force 1983-1993
Decorated for Operation Desert Shield/Desert Storm - 1991 Honorably Discharged 1994
RESUME SAMPLES
ELECTRONICS
First and Last Name
100 Main Street (915)111-1111
Phoenix, AZ 85000 [email protected]
Education
Bachelor of Science in Biomedical Engineering Technology October 2011
DeVry University Phoenix, AZ
Senior project Designed and created a non-invasive baby monitor that supervises an infant’s respiration while the sleep.
The device alerts the parents in case the breathing ceases due to apnea or SIDS. The fully working system
includes two wireless monitors that alert the parents when their child’s breathing has ceased and
stimulates the infant by pulsing. This project put to test my ability to design, program, and troubleshoot
electronic and mechanical circuits related to the Biomedical Engineering field.
Biomedical Engineering Internship
Crucial experience was acquired from working at Banner Thunderbird Medical Center in Glendale
Arizona. Troubleshot, repaired and serviced medical equipment that included: Intelligent counterpulsation
equipment, Ultrasound devices, Dialysis Machines, Philips Intelliview Monitors and BARD meters.
Software and Hardware Microsoft Office Adobe (Premiere, Photoshop, Dreamweaver)
GNU ASMIde (Microprocessor programming languages)
MultiSim Oscilloscope
Digital multimeter Function Generator
Skills Fluent in Spanish, remarkable troubleshooting skills in electronic circuits, exceptional team working
ability along with extraordinary customer service experience.
Experience
Spanish Interpreter August 2011- Current
A Company Phoenix Arizona
The interpretation of healthcare, emergency, and insurance calls while ensuring the provision of
outstanding customer service. Offer an accurate and complete interpretation for the Spanish speaking
party and the healthcare provider is of crucial importance since it is vital to the well-being of the patient.
The ability to pay attention to details is a key factor when interpreting emergency calls (911) which are
also part of the services offered.
Automotive Shop Supervisor March 2010- August
A Company Glendale Arizona
In charge of delivering customer service, vehicle diagnostics, estimates, troubleshooting and basic repairs
related to the electronic system of the automobiles. Also responsible for all the monetary transactions and
inventory keeping of the business.
Photo Lab Clerk / Customer Service Representative July 2007- March 2010
A Company Phoenix Arizona
Duties included providing excellent customer service along with being in charge of assisting customers.
Printing and editing images provided in different media formats. Also responsible for maintaining and
repairing the printing equipment was also.
First and Last Name 100 Main Street
Scottsdale, AZ 85000
Phone: (602) 111-1111
Email: [email protected]
Skills Competent electrical and electronic troubleshooting abilities to component level with experience in repair
and soldering of PCB’s, CRT’s and electric motors
Trained in software programs MatLab, LabView, Java and C++ with hardware integration. Proficient in
FoxPro 4.0, Office Suite, Multisim, QuickBooks
Strong mechanical inclination for troubleshooting and problem diagnosis
Hands-on experience running a successful business through strong customer relationship, organizational
and communications skills
Education DeVry University Bachelor of Science, Biomedical Engineering
Technology
Anticipated Graduation - October, 2011
GPA 3.93
Member of Tau Alpha Pi, National Honor
Society for Engineering Technology
Member of Alpha Chi, National Honor Society
for All Academic Disciplines
Senior Project-Engineered and built a hearing aid with integrated MP3 that muted the MP3 and amplified the voice whenever the
user was being spoken to. Then when conversation was complete, would go back to the MP3 player.
Senior Project Awards: 1. Most Marketable
2. Best Overall Project in Engineering Technology
Course Emphasis
Embedded Microprocessor Systems
Analog and Digital Circuitry
Signal Processing
C++
Biomedical Transducers and Equipment
Biology and Anatomy
Telemedicine Combined Networking
Experience
A Hospital Internship 2011 - Present
Service maintenance: CS 100i balloon pump, Versa Laser, B.Braun dialysis, patient monitors, others
Repaired Giraffe Omnibeds, researched equipment specs for doctors, nurses.
Owner, A Company 1981– 2008
Successfully exited the business in 2008, negotiated private sale.
Contacted locations in order to negotiate placement agreements to set coin operated video games, kiddie
rides, pinball machines and pool tables in stores around AZ, NM, CA & NV on a commission basis.
Assembly, set up, delivery of the coin operated equipment and circuit wiring connections were all part of
the agreements.
Customer relationships were developed at each location while the owner or manager would accompany me
during the monthly service visits to collect the machines and perform required maintenance. Equipment in
need of repair was exchanged and transported to the Phoenix shop to be repaired and refurbished.
Performed all maintenance and repair on games including CRT monitor repair, control mechanisms, power
supplies, pinball coil repair and board repair and replacement. Logic boards were used to fabricate and
build upright coin operated video games.
A proficiency in mig-welding, metal fabrication, electric motor and transmission repair, single phase and 3
phase wiring, fiberglass mock up and repair and painting was required to maintain the kiddie rides.
Installed, repaired and maintained compressors, welders, plasma cutters and other shop equipment.
Volunteer Work
Project Cure 2009-present
Assist with packaging, organizing, and repairing donated medical equipment that was being shipped to
hospitals in countries in need of these devices.
FIRST AND LAST NAME
100 Main Street Cell: (623) 111-1111
Glendale, AZ 85000 [email protected]
PROFILE
High energy engineering technician with interpersonal skills and over 20 years of
experience troubleshooting and repairing background in test equipment and
electromechanical systems. Combines excellent technical, analytical, and engineering
qualifications with outstanding customer service skills.
Adept at providing technical equipment support and developing new processes through ongoing
maintenance, defect resolution, and enhancement solutions.
Experienced with electrical, electronic systems and equipment including flight control computer,
robotic, actuator, pneumatic, mechanical, control circuit, power supply, hydraulic, ATE, and
computer systems.
EDUCATION
DeVry University, Phoenix, AZ
Associates of Applied Science in Electronics and Computer Technology - February 2011
Another School, Westwood, CA
Certificate of Professional: Local Area Network - 2002
Certificate of Teradyne L353/L393, Maintenance and Troubleshooting - 2000
ACC, PTH, and SMT certified - 2006
COMPUTER SKILLS
Microsoft Office (Access, Excel, Powerpoint, Word, InfoPath, Outlook, and FrontPage),
LabVIEW, Visual BASIC, UNIX, FLOWCODE, PLC controllers in Automated Manufacturing.
PROFESSIONAL EXPERIENCE
A COMPANY - Phoenix, AZ 1/2006 – 9/2009
Technician III Electronic
Operated in ambient and temperature controlled chambers to test and troubleshoot to component level
microprocessor analog to digital binary logic avionic circuit card assemblies.
Arial warning flight data acquisition and recording systems
Weather radar sensors and video module panel displays for flight deck
Actuators input output systems with universal asynchronous transmitters and receivers
A COMPANY (Thru Kelly Services Contract) - Folsom, CA 11/2004 – 9/2005
Microprocessor Validation Engineering Tech
Performed engineering tasks and collected data relating to the testing, stressing, and
characterization of microprocessor product lines
Knowledge of Intel’s Pentium® Processor family, S9000 IX/KX ATE testers
architecture, Summit Handler operations, and Burn-In equipment, including NGBI and
BLU, operations
Proactively worked with Product and Design Engineers, Planners, and management to
rectify, improve, and move forward in managing assigned projects or experiments within
a dynamic engineering work environment
Tested various semi-complex technical tasks while utilizing troubleshooting skills on
hardware, remote access / help desk support software tools. Also created a database to
keep track of all the issues for the VET, Testers, Handler
A COMPANY - Santa Monica, CA 12/1985 – 4/2003
Test Equipment Maintenance Test Engineer (1999 – 2003)
Maintained and repaired all test equipment in house including Teradyne L393, F15, B2,
KC135, F22, all burn-in controllers, and automatic test equipment
Installed and modified hardware associated with computer systems and related peripheral
devices
Researched and located electronics components, test equipment like high frequency pulse
generators, frequency synthesizers, distortion analyzers and complex computer control
equipment on the web
Directed and performed scheduled routine preventative maintenance ensuring a high level
of equipment availability, and generated an Access database to track all preventative
maintenance schedules
Conducted tests and experiments to determine which critical test equipment and
procedures needed adaptation and modification and operated equipment for recording
problems for analysis in preparing test report
Setup and configured Local Area Network on computer based test equipment
Specialist Technician (1985 – 1999)
Built and tested fixtures and interface boards
Tested and modified prototype boards
Tested and troubleshot to component level variety of analog and digital flight control
computers, auto-pilots and other flight control systems at board and system levels
Tested and isolated faults in Servo Amplifier, Analog/Discrete input/output interface
Assisted engineering to generate test procedures, function block diagrams, and engineering
change orders.
Analyzed digital and analog circuits as linear and non-linear power supplies, A to D and D
to A converters, and filter circuits.
Troubleshot to component level on flight control computer systems such as F22, F15, F16,
AH64, B2, KC135, E3, and Yaw Rate Sensor.
Debugged analog and digital boards at system level.
Analyzed complex circuits and supported engineer for change orders, and assisted in
building block diagrams.
Support Customer Return Service department to repair complex return units.
First and Last Name 100 Main Street, Las Vegas, NV 89000
[email protected] 702-111-1111
TECHNICAL SUPPORT/NETWORK SYSTEMS ADMINISTRATOR
Education and Training: DeVry University, Henderson, NV Expected Graduation: February 2011
Bachelors of Science in Technical Management
Concentration in: Network Communication Management
G.P.A. 3.9
DeVry University, Henderson, NV
June 2010
Associates of Applied Science in Electronics & Computer Technology
G.P.A. 3.9
Cisco Certified Network Associate
December 2009
Technical Skills: Troubleshoot Networks Repair Computers Cisco Routers
Network Installation SQL LAN/WAN
Routers/Switches Network Configuration Traffic Management
Switch Configuration Network Maintenance Installation of Work Stations
Hardware Software Networking Business Skills
PC Troubleshooting Windows 2000/XP Routers Customer Service
PC Repair Windows Vista/7 Switches Help Desk
Cisco Routers Microsoft Office Hubs Reports & Records
Network Installation Linux Cisco Phone Support
Network Troubleshooting Software Upgrades LAN/WAN Technical Training
Curriculum Highlights: Advanced Electronics Networking with Lab Routers with Lab
Switching with Lab WAN Technologies with Lab Networking Operating Systems: Unix
Computer Hardware/Software Network Plus Electrical Power Production
Cisco Routing Protocols & Concepts Cisco Network Fundamentals
Volunteer Work: DeVry University, Henderson, NV 2009
Student Advisory Council
Represented the student body with other peers to express and translate student satisfactions with our campus
Conducted surveys to specify expectations of students
Attended meetings and made important financial decisions within set budget
Experience: A Company July 2007 - Present
Associate
A Company, Summit, MO September 2004-June 2007
Store Manager
A Company, Summit, MO 2003 – 2004
Telemarketer
100110 N. 76rd Drive Peoria, AK 85101 623‐111‐0000 ~ [email protected]
Benjamin Franklin Objective To obtain a challenging Engineering position working for a diverse technology based
organization where I can utilize my Electronics Engineering skills. Education Bachelor of Science in Electronics Engineering Technology DeVry University Phoenix, AZ October 2010 Skills & Tools Hard working, Team Player, Sense of urgency, Quick Learner, Strong Communicator, Semiconductor Manufacturing Certification
Software/Hardware
Microsoft Office 2007 Assembly Language Lab View Java MatLab Programming C, C++ Multisim Basic MS Multimeters Frequency Generator Oscilloscope Power Supplies
** Electronic courses include over 600 hours of related lab experience, which led to numerous hours building, testing and troubleshooting circuits.
Course Project: Dragon 12 Robot
Designed, coded and implemented a robot using a dragon 12 board (micro-controller) that allows manual and autonomous operation.
Senior Project: Total Security Integration (TSI)
Responsibilities entailed overall camera and sensor design. The system includes an exterior camera which has been designed and implemented to track motion and relay the feed back to a viewable monitor. The exterior camera includes two PIR sensors, which once triggered, sends a voltage to the pin of a pic16 microcontroller, triggering the pin high. In turn, the pic16 sends a pulse width modulation signal to a standard servo, turning the camera (connected to the servo) towards the quadrant in which motion is detected.
Senior Project Fair Awards: 2010 Best Technical Merit, Most Marketable, Best Overall Project
Employment History
Sam’s Club, Glendale, AZ Fresh Associate February 2007 – August 2009 Effectively maintained the meat department including: cutting and trimming meat, wrapping, weighing and labeling a variety of cuts of meat. Ensured the work and display areas were clean to maintain the quality of our products. Prepared and placed meat cuts and products in display counter, so they would appear attractive and catch the shopper's eye. Other tasks included unloading pallets, stocking the cooler and building fixtures. As needed, assisted in the Bakery, Café, and Produce departments as well as supporting other Floor Associates. Kohl’s, Glendale, AZ Freight Associate July 2006 – February 2007 Efficiently unloaded receiving trucks, ensured merchandise invoices matched receiving order, and issued merchandise to the sales floor according to size for accessibility. Worked in various departments, building displays, insuring the sales floor was approachable, and interacting with customers, provided customer service in a diverse client population to address customer needs and ensure customer satisfaction.
RESUME SAMPLES
COMPUTER
INFORMATION/
ENGINEERING
Page 1 of 2
First and Last Name Certified Computer Specialist 602-555-0000 Phoenix, Arizona 85000 [email protected]
Professional Summary An experienced software and database developer that is capable of managing projects in a fast paced environment. Proficient in Microsoft Word, Excel, Windows Server and desktop operating systems, Oracle 10g administration, Oracle PL/SQL programming, Database development & management, and C# programming. Professional with a diverse background in IT support, customer service, retail management, and leadership.
Technical Skills Computer Hardware: In depth knowledge of computer hardware installation and configuration including
motherboards, processors, hard drives, power supplies, media drives, video cards, printers, and network interface cards.
Software: Windows XP, Windows Vista, & Windows 7, Microsoft Office Suite 2007 & 2010, installation, configuration, operation, and troubleshooting. Windows Server 2003 & 2008 R2 installation, administration, and configuration. Oracle 10g & 11g, MSSQL 2008 installation and administration,
Computer Languages: SQL, C#, JAVA, ASP.NET 3.5, HTML 5, CSS, PL/SQL. Advanced computer networking skills with a developed understanding of TCP/IP and OSI models.
Education DeVry University | Phoenix, Arizona Bachelor of Science in Computer Information Systems Graduation October 2011 with Honors GPA 4.0 / Presidents List Recipient
Relevant Coursework & Activities
Senior Project: Application planning and development for the City of Glendale. Oracle Database development and administration, C# programming, Java programming, PL/SQL, SQL,
application and computer system analysis & design, web development, network and data security, computer networking.
Alpha Chi Honors Society & Microsoft Imagine Cup 2011 & 2012 participant
Experience City of Glendale | July 2011 – October 2011 Internship Lead a team of students through the planning and development of a data driven application. Created database entity relationship diagram, application unified modeling language diagram, and flow chart diagrams. Analyzed and performed the conversion of an existing Microsoft Access database into a Microsoft SQL database. Researched and developed a ColdFusion based application that provided search and data manipulation capabilities.
2 Wire Inc. | January 2008 – July 2011 Quality Assurance Technician | July 2011 – July 2010 Certified customer provided equipment by administering PD-128 testing to ensure that both hardware and software were compatible with the existing auto configuration server and the features provided with the network.
John Smith 602-555-0000 | [email protected]
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Monitored virtualized Solaris 5.10 development servers for customer equipment connectivity and recorded and analyzed related data. Premium Care Lead Technician | August 2009 – July 2010 Led a team of five technicians and operated a paid support group. Provided computer equipment support, diagnosed and solved computer related problems, and both local area and wide area network connectivity troubleshooting. Level Two Help Desk Technician | June 2008 – August 2009 The position required quick and timely remote problem-solving and computer troubleshooting skills. While interacting with computer users of varying skill levels it was my responsibility to lead them through logical troubleshooting methods and assist in solving their computer and connectivity related issues. Performed wide area network tests through the companies specialized tools, gathered and analyzed data, and dispatched field technicians to unresolvable issues. Level One Help Desk Technician | January 2008 – June 2008 Help desk position contracted through Volt Services Group. The position involved training for the 2 Wire Customer Care Group. The primary responsibly was to answer incoming customer calls and lead customers through pre-defined troubleshooting steps.
Certifications and Training
Microsoft Certified Professional, April 2009. University of Phoenix Leadership Training, July 2004.
FIRST AND LAST NAME 555 Happy Blvd. #555 ● Phoenix, AZ 43214 ● (623) 555‐5555 ● [email protected]
TECHNICAL SKILLS SUMMARY Programming & Database Languages: C++, Java, COBOL, HTML, ASP.NET, PHP, SQL Database: PostgreSQL, Oracle9i, Microsoft Access Software Office Applications: MS Word, Excel, Access, Project, Power Point, Visio Programming: Microsoft Visual Studio .NET, Microfocus COBOL, Trolltech QT 3.3 Forensic Tools: Access Data FTK, DriveSpy Networking Servers: Microsoft Windows 2000 Server, Fedora/Red Hat Linux Protocols: TCP/IP, RIP, IGRP Routers: Cisco IOS 12.0+
CERTIFICATION
CompTIA A+ Certification Certified: June 6, 2010
EDUCATION Bachelor of Science in Computer Information Systems, June 2011 DeVry University, Phoenix, AZ GPA: 3.31/4.00; Dean’s List
TECHNICAL EXPERIENCE DeVry University Student Services Project summary: Developed an information system solution to handle records for DeVry’s part time job service Role: Information Systems Project Co‐Leader Main Responsibility: VBA/Access Database Development
WORK EXPERIENCE Proof & Encoding/Error Clerk/BTM Operator September 2004 – Present National City Bank – Phoenix, AZ
Work as part of a team to meet production deadlines
Encode banking documents
Research and correct transaction errors
Operate automated encoding and sorting machines
Point of Sale Operator November 2002 – October 2004 Kohl’s Department Stores – Tempe, AZ
Processed customer purchases efficiently
Restocked immediate area
Balanced cash registers at end of shift
STUDENT ONE 123 Street Name, Phoenix, Arizona 85027 (602) 555-4444 [email protected]
TECHNICAL SKILLS Electronics Fundamentals Soldering Digital Multimeter Microsoft Visual Studio.NET Troubleshooting AC/DC power supplies Microsoft Office Suite Digital Communications Debugging Function generator Digital Logic Schematics Oscilloscope Transistor Operations Circuit Analysis C/C++ SQL Plus Oracle9i EDUCATION Bachelor of Science Computer Engineering Technology, October 2010 DeVry University, Phoenix, AZ 3.32/4.00 GPA Dean’s List COURSE EMPHASIS Distributed Systems and Java, C/C++ in UNIX, Windows Object Oriented Visual C++.net, Intel Microprocessor, Operating Systems Database Design, Advanced Networking EXPERIENCE 2001 - 2004 Computer Technician KBF Trucking Inc. Phoenix, Arizona
Build Computer and Network, Installation of hardware: Power Supply, Motherboard, RAM, Intell Processor, Hard Disc
Drive, CD-ROM Installation of software, Windows, Microsoft Office Suite Installation of networking components, Router, Switch, and Cables Maintained Computer System, virus protection, spyware protection and upgraded
Hardware components Recorded financial transactions using Excel
2004 – Present Package Sorter United Parcel Service Phoenix, Arizona
Sorted, repaired, loaded, and unloaded packages transferring through the hub Accountable for reassuring the safety of co-workers as well as myself Notified proper personnel in unsafe situations Implement needed skills to create new sales leads
RESUME SAMPLES
GAME AND
SIMULATION
First and Last Name 5555 W. DeVry Drive, Phoenix, AZ 85021 ● 602-555-5555 ● [email protected] ● www.Gamework.com
Objective
Game & Simulation Programming graduate seeking to develop high quality commercial video games in a software engineering role.
Technical Skills
CORE SKILLS Object-oriented Programming Design/Development Logic Mod & Level Design 3D Modeling & Texturing Character Development
LANGUAGES & APIs C++ C# Visual Basic DirectX OpenGL
GAME ENGINES Torque (TGE) Source Engine Unreal Engine Crystal Space Game Blender
SOFTWARE 3ds Max Photoshop Visual Studio Visio Dreamweaver
Functional Skills
Customer Service Interpersonal Communication
Team Oriented Deadline Driven
Attention to Detail Organization
Education
DEVRY UNIVERSITY – Mesa, AZ 2006 – 2009 Bachelor of Science in Game and Simulation Programming Dean’s List and Cumulative GPA – 4.0/4.0
Coursework Practical Game Design, Visual & Audio Design Fundamentals, Simulation Design,
Modification and Level Design, Object Oriented Programming – C#
Projects HEAT Project – Created a two-level First-person Shooter game from initial design phase to a functional final project using Unreal Engine.
ET3D Project – Designed code for integration of game physics into the existing ET3D Game Engine.
Independent Experience
TORQUE – Developed entire game “mod” of the Torque Game Engine FPS Demo. o Created, modified, edited, implemented and tested all aspects of the mod including: game level &
world objects, character models, static object models, collision boxes, textures, skins, splash screens, sound effects and background music.
HALF LIFE 2 – Developed and published 6-level game “mod” for Half Life 2 titled Gateways o Modified script code for all game objects including player physics, gun physics, triggered sounds,
camera shake, gravity and NPC Artificial Intelligence(AI). o Delivered working versions of Alpha, Beta and Gold.
First and Last Name 5033 Happy Dr DeVry, Phoenix 85021
Cell: (602) 555‐5555 � Email: [email protected] _____________________________________________________________________________________
EDUCATION: Bachelor of Science in Game and Simulation Programming, June 2010 DeVry University
GPA: 3.8/ 4.00 Magna Cum Laude Dean’s List all semesters TECHNICAL SKILLS: Programming and Software Hardware Business Skills C++ and C# Design and build client systems Professional and expository writing TorqueScript, Python Troubleshooting and repair Leadership and team participation Windows 3.1/95/98/2000/XP/Vista OS 3D Studio Max ADVANCED GAME EXPERIENCE:
Title Platform Game Developer Role Year Sims Online PC MMO Maxis Beta Tester/Player 2002-2003 Tabula Rasa PC MMO Destination Games Beta Tester/Player 2007 Hellgate London PC Games Flagship Studios Beta Tester/Player 2007-current EVE Online PC MMO CCP Player 2004-current World of Warcraft PC MMO Blizzard Player 2008 Dark Ages of Camelot PC MMO EA Mythic Player 2005-2007
GAME DESIGN PROJECT: Project Lead, Lead Programmer Designed a playable game level in the Torque game engine from start to finish. This includes brainstorming, all design documents, to the actual playable level. Skills Used-sample available in Portfolio
TorqueScript programming: AI programming, weapon programming 3Ds Max modeling-collision meshes, animation, skinning Model export, import Design writing, technical writing Team leadership and group project Level Design, Gameplay design
MILITARY: Army National Guard – (Arizona) January 2002 – May 2005 Specialist (E-4; Motor Transport Operator) Medical Retirement-honorable discharge Drove and maintained transport vehicles Managed warehouse inventory Operation Iraqi Freedom Veteran; Operation Enduring Freedom Vet WORK EXPERIENCE: JC Penny, (Glendale, AZ) May 2001 – March 2006 Sales Associate Provided excellent customer service in person and through the telephone Helped organize floor design and refilled stock on the selling floor
www.portfolio.realgamer.com
RESUME SAMPLES
DESIGN
FIRST AND LAST NAME 0000 W. Dunlap Avenue, Phoenix, AZ 85000 | 602 555-0000 | [email protected]
www.behance.net/studentname EDUCATION DeVry University Associate of Applied Science in Web Graphic Design October 2011 WEB GRAPHIC DESIGN SKILLS Photoshop Illustrator InDesign HTML Flash CSS Dreamweaver Powerpoint EXPERIENCE Complete Technology Assistance, LLC Contract Graphic Designer | 06/2011 – Present Complete graphic design projects from clients and companies. Some face to face projects are given but work from home or the office is recommended by CTA.
Design company web banners using Adobe Creative Suite 5 Created promotional ads and product charts using Flash Design, edit and update print ads using Adobe Creative Suite 5
Kodi Distributing Marketing Graphic Designer | 05/2010 - Present Kodi Distributing is a small company that sells various products using eBay and Amazon as an online store. We provide quality service to consumers and are ranked among the top sellers in our respective categories.
Design, create & update eBay listings using Adobe Creative Suite 5 Take product shots using handheld camera and Photo Simile camera system Regulary update company website using Adobe Creative Suite 5
Fishy Graphx Owner | 04/2010 - Present Fishy Graphx, a web based graphic design business that I have created and operate as a sole proprietor. Fishy Graphx provides multiple graphic design services at affordable rates. This company is web based to ensure exposure to the maximum amount of clients.
Print Materials such as business cards or brochures Picture edits/ enhancements Web graphic design Logo design Custom graphics
M.I.S.S. Foundation Graphic Designer Intern | 02/2010 - 04/2010 An intern position with the non-profit organization M.I.S.S. Foundation where I designed a brochure for an event.
Design Brochure for upcoming seminar
RESUME SAMPLES
HEALTH SERVICES
First and Last Name 100 Main Street
Glendale, Arizona 85300
Cell Phone (602) 111-1111
E-mail: [email protected]
OBJECTIVE: Medical Technologist position
EDUCATION:
Bachelor of Science in Clinical Laboratory Science, DeVry University, August 2009 – Jun 2011.
Clinical Laboratory Science, Another University, August 2009 – May 2010.
Associate Degree in Art, Another University, Phoenix, AZ, January 2002 – May 2008.
EMPLOYMENT:
Internship (Clinical Rotation) at Maricopa Medical Center, Phoenix, AZ; May 2011 – June 2011.
In microbiology department
Internship (Clinical Rotation) at Phoenix Indians Medical Center, Phoenix AZ; October 2010 – May 2011.
Hematology analysis
Blood chemistry
Blood bank
Urinalysis
Serology
Microbiology
AIRES, Phoenix, Arizona, March 2003 – August 2009.
Provide care and support for clients on their day to day activities.
Monitor and help clients maintain health and physical wellbeing by administering prescribed
medications on time, monitor and record client’s vital signs, transport clients to their regular and
scheduled visitation to a physician.
SKILLS:
Prepare specimens for analysis and examination.
Examine and identify bacteria, parasites, and other microorganisms.
Analyze chemical content and properties of fluids.
Accurately matching blood types for transfusion.
Blood cell count.
Identify abnormal cells in blood and body fluids.
Proficient use of microscope and other sophisticated laboratory equipment.
Laboratory Equipment Experience
CBC Sapphire (Cell-DYN)
Cog (CA-1500) Sysmex
ESR (Sedimat II)
Architect-Plus
ETI – Max 3000
BD Viper
Dimension RXL MaX (Sysmex)
BACT/ALERT 3D
Tris/Q200
Aution Max,AX – 4280
Ichem 100
Kimax (USA)
VOLUNTEER:
John C Lincoln Deer Valley Hospital, Phoenix, AZ, September 2010 – Present
Preparing specimens and samples.
Assisted recording laboratory data and filing.
First and Last Name 1 [email protected]
FIRST AND LAST NAME 100 Main Street Phoenix, Arizona 85000 Phone: 602-111-1111 [email protected]
Clinical Laboratory Scientist/Medical Technologist
Objective
To obtain an entry level position as a Medical Technologist generalist in a patient care setting.
Professional Experience
A Company - Phoenix, Arizona January 2006 – February 2009 Medical Laboratory Technician Independently performed various laboratory procedures and report results in a timely manner in a fast pace
reference laboratory Troubleshoot and calibrated instrumentation; performed daily maintenance; proficiency testing; quality
control, and maintained documentation pertaining to such duties Assisted in inventory control of reagents, reagent lot changes, and other laboratory duties as assigned Familiar with the following instrumentation: Coulter LH750, GEN S, Clinitek Atlas Chemistry Analyzer, Iris ¡Q
200 Series Microscopy Analyzer, and Sysmex CA-1500 System Involved with preparations for CAP inspection of Hematology Department
A Company - Phoenix, Arizona August 2005 – November 2005 Clinical Externship – Medical Laboratory Technician Assisted laboratory personnel in a hospital/clinical setting; rotation included hematology, clinical chemistry,
microbiology, and phlebotomy Performed phlebotomy procedures for individuals of various ages Conducted and assisted in performing verification of packed red blood cells for type and Rh group, preformed
type and antibody screens Responsible for daily blood bank temperature log sheets and maintaining an organized environment Exposed to various analytical instrumentation; Cell-Dyn 3200, Immulite 2000 Immunoassay System, Tosho A1C
instrumentation Plated specimens for isolation for microorganism identification and for sensitivity testing in microbiology
department, performed identification and sensitivity instrumentation on isolated organisms Preformed manual differentials, and urine microscopic with supervisor conformation of results Maintained instrumentation and maintenance logs in compliance with standard operating procedures
A Company - Phoenix, Arizona December 2004 – November 2008
Lead Pharmacy Technician
Assisted and trained pharmacy technicians in a corporate change over and help implement new policies and computer data system
Aided in obtaining information for audits in both a State Board of Pharmacy audit and an independent audit Resolved insurance conflicts and prior authorization requests Communicated with patients and physicians to clarify prescription information and patient information, to
provide quality service Responsible for organizing, assigning duties, and scheduling of nine pharmacy technicians Performed routine duties, such as: data entry, filling, inventory, stocking, and performing other duties as
assigned
First and Last Name 2 [email protected]
A Company - Phoenix, Arizona February 2004 –April 2004 Pharmacy Externship – Pharmacy Assisted hospital pharmacists in the dispensing of prescribed medication to hospital floors, including
intravenous preparations, restocking of surgical rooms, and restocking of PIXIS drug dispensers Hands-on experience in the preparations of intravenous drugs using sterile methods to ensure the quality of
the product delivered to the patient Exposure and participated in compounding chemotherapy intravenous preparations and total parental
nutrition (TPN) preparation
A Company - California November 1997 – June 2000 Customer Service Representative/Bookkeeper Effectively maintained accounts receivables and invoiced monthly billing statements Took inbound calls from customers for dispatching of services and appropriately schedule delivery of services Organized and recruited customers for Easy-Pay Program: maintain program adherence Relayed information to supervising personnel, monthly reports, inventory, and end-of-year Responsible for data entry of daily receipts, deliver daily deposits, and other duties as assigned
Certification/License
American Society for Clinical Pathology (ASCP) Sitting for ASCP Certification Exam in 2011 Arizona State Board of Pharmacy License Number: 0000 Certification Board Pharmacy Technician (CPhT) Certification Number: 1111-0000-1111-000
Education/Practicum
Bachelors of Science in Clinical Laboratory Science Graduated DeVry University, Phoenix, Arizona October 2010 Cum Laude
A Company Laboratory Practicum Phoenix, Arizona August 2005 – November 2005
Associates of Science in Medical Laboratory Science Graduated Another College, Phoenix, Arizona November 2005 4.0 GPA
A Company Pharmacy Externship Phoenix, Arizona February 2004 – April 2004
Pharmacy Technician Diploma Diploma Program Graduation Phoenix, Arizona April 2004
FIRST AND LAST NAME 100 Main Street Las Vegas, NV 89000 Phone: 702-111-1111 [email protected]
HEALTH INFORMATION TECHNICIAN
Motivated, energetic self-starter with 6 years experience of innovative ideas, teamwork and co-
worker instruction.
Passionate about maintaining a well trained staff prepared to carry out organizational and
departmental goals.
Professional Experience ANOTHER COMPANY April 2011 to Present
Special Projects Team to the Director of Accounts Receivable, member
Key Results:
Provide E/M qualitative analysis of the company’s physicians to evaluate their coding and documentation
accuracy as compared to the 1997 CMS/AMA E/M guidelines to determine the company’s chances of a payor audit.
Generate and provide accuracy analysis for each company’s monthly charge write offs. This report is
reviewed by the CFO as well as the chief Financial Analyst.
Provide training modules for the Business Office department in Excel 2003.
Populate the company’s billing software with new physicians, locations and OTC retail products.
ANOTHER COMPANY December 2009 to March 2011
Laboratory Technician
Key Results:
Improve, maintain and distribute an Excel spreadsheet for key members of management. This spreadsheet provides information related to biopsies that are considered to be in a state of non-
compliance relative to the department’s goal of creating a final biopsy report and informing the patient of the diagnosis in 8 days or less. Each lab sends their daily result and I convert the information for
quick review.
Successfully trained currently staffed LVSCC lab techs on the techniques of being a Mohs’ technician.
Created work instruction entered into the company’s Operations Manual using Microsoft Word 2003
(laboratory department). The instruction details the steps to be taken when scheduling a patient for a consultation with one of the practice’s plastic surgeons that is covered by an HPN (capped) product.
Chosen to exclusively travel to the location of dermatologist Michael Bryan, MD to perform as his Mohs’ technician; trusted by a provider to produce results under pressure.
Trusted to teach currently staffed LVSCC lab techs how to use Health Information Management and
Business software such as Medinformatix, Wise, Access, Outlook and Excel.
Completed the American Society for Mohs’ Surgery 2009 annual conference in San Diego, CA lab tech
training program at the request of LVSCC.
Education
CAHIIM ACCREDITED PROGRAM – DEVRY UNIVERSITY ONLINE Associate of Science in Health Information Technology (expected graduation October 2011)
4-time Dean’s List member, current cumulative GPA 3.50
AHIMA and NvHIMA Member (student) since 2009 – ID #: 000000
FUNCTIONAL RESUME WITH RELATED EXPERIENCE
John M. Doh
[email protected] 19858 N. Villas Rd. Home Phone: (480) 250-1111 Chandler, AZ 85224 Cell Phone: (813) 962-8412
EXPERIENCE ACCOUNTING
• Research and update payment status on several accounts • Assist in general ledger postings • Resolved issues with rejected invoices • Code and process invoices • Prepare, generate, and review reports • Initiate weekly check run and assist in daily, weekly, and monthly reconciliation • Conduct special financial reconciliation projects
LEASE ADMINISTRATION
• Provide professional technical leasing support for assigned regions • Create, maintain, review database files • Establish initial rental payments • Compile and assemble relevant data for managers, team, and landlords • Process, maintain, and troubleshoot all market property rental lease agreements, related documents,
invoices, and check requests CUSTOMER SERVICE
• Respond to inbound communications • Assist customers, dealers, and retailers in acquiring missing parts and literature • Track and locate shipping information • Resolve issues for unsatisfied customers • Create and send quotes to customers • Assist in corporate and team meetings • Provide daily internal and external support
SUPERVISION
• Promoted to Lead customer Service Representative and supervise a minimum of three employees • Train new employees and subcontractors on policies, procedures, and resolving customer issues
EMPLOYMENT Accounting Clerk Honeywell – Contracted through Manpower Tempe, AZ 10/07-01/08 Lease Administrator Countrywide Home Loans Chandler, AZ 04/06-09/08 Accounting Clerk Gould Electronics – Contracted through Express Chandler, AZ 06/05-04/06 Lease Administrator T-Mobile – Contracted through Express Tempe, AZ 03/03-06/05 EDUCATION 2007 Bachelor of Science in Technical Management; Emphasis in Accounting
DeVry University, Phoenix, AZ GPA 4.0
1994 Associate of Arts, Chandler-Gilbert Community College, Chandler, AZ
Resume used with author’s permission
Student-No Work Experience 123rd Street, Phoenix, Arizona 85027
(602) 555-4444 [email protected]
EDUCATION Bachelor of Science Computer Information Systems, October 2011 DeVry University, Phoenix, AZ 3.5/4.00 GPA Dean’s List SKILLS SUMMARY Word Excel PowerPoint Access HTML Photoshop Customer Service Team Player Communication Multi-Tasking Organization Detail Oriented COURSE EMPHASIS Logic and Design, Operating System Concepts, Introduction to Database INDEPENDENT PROJECTS Photo Website – Designed a website to showcase my photography hobby. My website includes a gallery to view various photos divided into albums, as well as a shopping cart functionality allowing visitors to purchase certain designated pictures. VOLUNTEER WORK 2010 - 2011 Jr. Counselor, Boys and Girls Club Phoenix, Arizona
Plan, implement, lead and participate in all daily activities including swimming, sports, games, creative arts, nature and drama.
Share large group responsibilities including supervision of meals and snacks, large group meetings, and special events.
Supervise small and large groups of campers and be a positive role model for youth.
Interact in a positive way with youth, parents, and staff
ACTIVITIES/ORGANIZATIONS President, Web Design Club, 2010-2011 Member, Student Government HONORS Member, National Honor Society, 2010-2011
COVER LETTER SAMPLES
Cover Letter: Used to formally submit your resume/application for employment. Paragraphs: 1) Purpose of letter: Introduce yourself and obtain an interview.
2) What qualifies you: Highlight your skills and qualifications that meet the company’s needs based on the job description and your research on the company. Market yourself. Keep in mind “what you can do for the company vs. what they can do for you.”
3) Thank you: Thank the reader for their time and consideration and
state when you will follow up with them. Thank You Letter: Used to express appreciation for consideration. Send within 24 hours
of the interview.
Paragraphs: 1) Purpose of letter: To express thanks for consideration. Be specific about date and location of interview. Show enthusiasm and excitement.
2) Market yourself! Refer to topics mentioned during the interview. Re-
emphasize your strengths and important points made in the interview. State any important information that you may have forgotten during the interview.
3) Closing: State that you wish to have further communication with them.
State when you will follow up. Tell the reader that you are interested in the position.
Letter of Acceptance: Used to formally accept a position and confirm specifics of
employment. This is only required if the employer does not provide an offer letter.
Paragraphs: 1) Acceptance: State that you accept the offer and confirm the
position title, salary, start date, location, and any additional important details.
2) Closing: Thank the reader for the offer. Letter of Decline: Used to formally decline an offer of employment.
Paragraphs: 1) Decline: State that you decline the offer. Be brief and sincere.
2) Closing: Thank the reader for the opportunity and do not burn a bridge! You never know when you will need to contact this company again.
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Sample Form Letter
Current Date Your Address Your City, State, Zip Contact’s Name Their Title The Company Name Company Address Company City, State, Zip Dear Mr. or Ms., Always type your cover letters. In block style, the date, addresses, and salutation are placed at the left-hand margin. The only exception is a thank you letter which may be neatly hand written when you use a thank you card. Be certain that you add a period to everything that you abbreviate: be careful with the addresses! The first line of each paragraph begins at the left-hand margin. Paragraphs are single spaced within, while double spacing is used to separate paragraphs. Be sure to use correct capitalization, punctuation, and spelling throughout the letter. The complimentary close is also typed on the left-hand margin, two lines below the last line of the letter itself. Your name follows the complimentary close. Remember to sign above your name. When you submit an on-line application you may not be able to sign your cover letter. Be sure to sign your hand written thank you note. Respectfully, Your signature goes here
Your Name Enclosure
Sample Cover Letter
December 9, 2008 802 W. Evergreen Terrace Springfield, AZ 85021 Mr. John Smith Plant Manager Springfield Power Commission 11528 W. Power Lane Springfield, AZ 85306 Dear Mr. Smith, In response to your recent advertisement posted on your web site, please accept this letter in application for the Modeling and Simulations Systems Engineer position currently available within your company. I possess many of the technological skills you require for a potential candidate for hire. From my research I understand that Springfield Power Commission has been rated the number one company to work for in the valley. I would be proud to be part of such an organization. In June I will receive my Bachelor of Science Degree in Computer Information Systems from DeVry University in Phoenix, Arizona. I have three years experience with various Microsoft Office products such as: Word, Excel, PowerPoint, Windows 9x, 2000, XP and Access. I have worked with several clients managing and configuring small office networks. I also have two years experience programming networking, and maintaining small systems. During the week of December 22, I will contact you to inquire about meeting with you to discuss the possible employment opportunities with your company. Thank you for your consideration, and I look forward to speaking with you. Sincerely, Jonathan Pratt Enclosure: Resume
Sample Cover Letter
December 17, 2008 7387 N. Madison Avenue #3170 Phoenix, AZ 85021 Mr. Jeff Knightly Senior Engineer Markel Southwest Underwriters P.O. Box 53982 Phoenix, AZ 85075 Dear Mr. Knightly, In response to your advertisement in the Arizona Republic, I am submitting my resume in application for the position of User Support Engineer. I believe that my strong technical education, related experience as a System Support Engineer, and my ability to work well with both technical colleagues and end users would make me a strong candidate for this opening. My cousin, Tom Newman has worked for your corporation for ten years and speaks very highly of the management and the organization. I would be very excited to be part of such a team. I will receive my Bachelor of Science degree in Computer Information Systems from DeVry University in February. In addition to this formal technical education, I have developed my skills over seven years of experience in a variety of organizations. Some of my proficiencies include programming in HTML/XML, Visual Basic; networking with Cisco routers, switches, and firewalls; administration in Windows, UNIX, Linux, Root Cause Analysis (RCA); and troubleshooting both hardware and software related issues. Though my resume is technically detailed and comprehensive, it is hard to convey my enthusiasm, professional demeanor, and work ethic through this letter. I would welcome the opportunity to meet personally with you to expand in further detail on the skills and abilities I could bring to Markel Southwest Underwriters. I thank you for your consideration and look forward to meeting with you in the near future. Sincerely, Alfred A. Newman Enclosure: Resume
Sample Cover Letter December 17, 2008 5163 Carrot Lane #753 Chandler, AZ 85306 Ms. Sara McLain Human Resources Manager Advanced Engineering Concepts Inc, 7500 West Bella Vista Blvd. San Diego, CA 92637 Dear Ms. McLain, I am responding to your advertisement in the November issue of Computers Today. I have researched the many positions you have advertised and your organization. I see that your mission statement includes a vision for your employees as well as your customers. I would be proud to work for such an organization. I am qualified to work in many areas of the computer field. However, programming is one of my strongest areas. Please review my resume in consideration for the position of Assistant Computer Programmer. In October, I will receive my Bachelor of Science Degree in Computer Information Systems from DeVry University, Phoenix, Arizona. I have over six hundred hours of hands on lab experience. I studied both hardware and software extensively. I have working knowledge of the following programming languages: Visual Basic, JAVA, COBOL, HTML, and SQL. The skills I have gained from DeVry University combined with my previous management experience have prepared me for the position of Assistant Computer Programmer. I will contact you the first week December by phone to inquire about the possibility of meeting with you in person. Thank you for you time and consideration, and I look forward to speaking with you in the future. Sincerely, Sarah P. Jones Enclosure: Resume
Sample Cover Letter July 06, 2009 2500 N Magician Ave. Apt. 2200 Battle City, CA 90653 Mrs. Kelli Bryant Senior Recruiter Tech Finders 11811 North Tatum Blvd. Suite 3031 Phoenix, AZ 85028 Dear Ms. Bryant, As a Computer Information Student, I was pleased to receive the Job Match e-mail advising me of the Web/Database Developer position that you have available. After viewing your web site I was fascinated by the company’s history and became eager to respond. Please accept my resume in consideration for the Web/Database Developer position. I will receive my Bachelor of Science in Computer Information Systems this October from DeVry University, a school known for their hands on teaching techniques. My work experience comprises of managing and controlling several projects from the planning/ development to implementing stages, maintaining Access databases, constructing web site interfaces, information compilation and analysis, and formal oral presentations. With both the work and school experience that I have acquired, I feel that I am compatible with the requirements supplied in the Web/Database Developer job description. I am eager to learn and prepared to be utilized by your company, if given an opportunity. I will contact you during the week of July 20th and see if you could use a highly motivated self-starter with strong multi-tasking abilities and plenty of knowledge and experience. I look forward to hearing from you soon. Sincerely, Ying Soni Enclosure: Resume
Sample Cover Letter July 06, 2009 10413 N. Granite Ave. Bedrock, AZ 85302 Ms. Shanna L. Tinsley Human Resources Manager Micron Laboratories 7500 Federal Way Boise, ID 76038 Dear Ms. Tinsley: I am submitting my resume in response to the job posting on your web site for the position of Design Engineer. This opening looks quite intriguing, and I believe that my experience and strong technical background make me a competitive candidate for this posting at Micron. I see from my research that Micron Laboratories has won several awards for their work in semiconductors. I also had the opportunity to meet one of the Micron representatives at one of the campus career fairs. I am interested in working for your organization. In October I will receive my Bachelor of Science in Electronics Engineering Technology from DeVry University. I have extensive circuit simulation and debugging skills, which correspond exactly with the requirements for the Design Engineer position. In addition to this, I am an extremely quick learner and have excellent communication skills. I will call you next week in July to see about meeting with you and possibly discussing the current employment opportunities at Micron. Thank you for your time and consideration, and I look forward to hearing from you soon. Sincerely, William S. Stone Enclosure: Resume
Sample Cover Letter
July 06, 2009 850 W. Cartoon Ave. Hollywood, CA 95210 Ms. Karen McCoughlin Vice-President Marketing GenCorp Inc. 20154 South Hardaway Drive Riverside, California 94185 Dear Ms. McCoughlin, I recently worked on a committee with Ben Bradley, your assistant plant manager. Mr. Bradley advised me of the new direction your company has taken involving internal project management. Please accept my application for the program manager position with your company. I have followed your company’s accomplishments and growth and would like to become involved with GenCorp. I have eight years experience in direct project management, and Mr. Bradley can vouch for my ability to work in group scenarios. I recently graduated from DeVry University with a Bachelor of Science in Business Administration, where in my senior year I had the opportunity to work with a team that helped develop the market strategy for a major university. I am currently pursuing a graduate degree from the University of California, Los Angeles with an emphasis in accounting. I am confident that I can contribute to the future success of your company. I have enclosed my resume. I appreciate your consideration and will call you next week to discuss your employment opportunities. Respectfully, Paul T. Smith Enclosures: Resume Cc: Ben Bradley, GenCorp
Sample Thank You Letter
June 26, 2009 6428 East Royal Park Dr. Glendale, AZ 85902 Scott R. Blanchford Director of Development Bayern Company 14354 N. Frank Lloyd Wright Blvd Suite 7 Scottsdale, AZ 85260 Dear Mr. Blanchford, I wanted to thank you for meeting with me on Thursday. I walked away with a very clear definition of the type of person you are looking for, and more importantly, what you are looking for in that individual. Without a doubt, I feel that I can far exceed your expectations for this position and bring along many other assets to Bayern as a company. To refresh your memory, I have over 15 years of customer service experience with 10 of those years being in technical support and almost 7 of those years working in both a UNIX and Windows environment. I have also had experience working with different routers and switches and I am familiar with networking protocols and terminal services. I have worked as a project manager before and I know the importance of teams and having that “Whatever it takes” attitude to get the job done. My attention to detail has always been held as a high priority, both in my personal life, and in my work. While at PetSmart I was part of a team called Root Cause Analysis where having a high attention to detail was a must. I would also like to add that I have worked with proprietary systems before, learning them from the ground up, and have always been up to speed faster than my peers, as I love to read. Assets that I have that could work as a future benefit would be my web design and COBOL programming. In closing, I would like to thank you again for the opportunity you extended to me on Thursday. You mentioned that you should reach a decision on a candidate within two weeks. I will be happy to contact you again at the end of the two week period and follow up on your decision. I hope to hear from you very soon and also that I have convinced you that I want this job. If there is anything else I can tell you to convince you that I am the right person for the job, please contact me at 602 555-1234. Sincerely, Charles Pruitt
Sample Thank You Letter
July 3, 2009 5163 Carrot Lane #753 Chandler, AZ 85306 Ms. Sara McLain Manager, Design Department Advanced Engineering Concepts Inc, 7500 West Bella Vista Blvd. San Diego, CA 92637 Dear Ms. McLain, I would like to express my sincere thanks for allowing me the opportunity to interview with you on July 2, 2009 for the Design Engineer position. I learned a great deal about your company and I am convinced that I would be a great asset to the Advanced Engineering Concepts team. After interviewing with you, I was impressed with the structure and philosophy of your company, which closely parallels my own ideals. The fact that I will be able to use so much of my education for this position seems really appealing. Furthermore, my vast circuit simulation and debugging skills will tremendously benefit your organization. I am very interested in the position and I would enjoy the opportunity to further discuss this with you. I look forward to hearing from you by the end of next week as we discussed. Sincerely, Theresa Hughes
CAREER FAIR ETIQUETTE
Preparing for the Career Fair
30 second infomercial Create a brief statement that tells the employer about your education, work experience, skills
and career goals
Resume Review your resume and make any necessary changes and updates Remember to check spelling and also print it and proof it again (have someone proofread it) Print more copies than you will need to bring with your to the career fair Carry your resumes in a nice portfolio that includes the pad of paper on one side
. Appearance - Men
Should be well groomed, shave or be sure facial hair is trimmed Hair should be clean and neat in appearance, long hair should be tied back Suite/ tie or dress pants, shirt and tie Cover any visible tattoos Be conservative with the cologne/don’t use a really strong cologne
Appearance – Women
Should be well groomed, conservative make-up/don’t use heavy makeup or bright colors Hair should be clean and styled Suit (either pants or skirt) or dress pants/skirt and blouse No flashy jewelry Cover any visible tattoos Be conservative with the perfume/a little goes a long way
During the Career Fair
Determine the employers you plan to visit (research companies before the career fair) Make sure your resumes are easily accessible to hand to employer when approaching their table Smile, make eye contact with the employer and give them a firm handshake Introduce yourself and give your 30 second infomercial Discuss available positions Remember to ask for a business card
After the Career Fair
Follow up with an email or personal note or connect with them on linkedin.com Thank the employer for their time, mention something specific you discussed Inquire about next steps or an interview, if applicable
How to Tie a Tie
The “Four-In-Hand” knot is the easiest to tie. Place the tie around your neck with the wider side of the tie to your right. It must hang lower than the narrow end. With your right hand wrap the broad end of the tie over the narrow side and under completely to where your started. Pass the broad end over the narrow side once more so that it is lying on the left. Push the broad end of the tie upwards through the neck hole toward your chin. Now pass the broad end downward through the top layer of the knot and pull it smooth. The knot should now be formed. Tighten the tie gently and remember to button up the last button on your shirt.