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Bojabie

Desktop User Guide

Version 1.0

March, 2011

INSTALLATION GUIDE BOJABIE DESKTOP

1 Table of Contents

1

2

Table of Contents................................................................................................................................................................... 2

System Requirements ............................................................................................................................................................ 3

2.1

2.2

2.3

2.4

2.5

2.6

2.7

3

4

5

6

7

8

Supported OS ................................................................................................................................................................ 3

Minimum Configuration (Encodes CIF and Decodes up to SD)...................................................................................... 3

Recommended Configuration (Encodes SD and Decodes up to HD) ............................................................................. 3

Recommended Configuration (Encodes HD and Decodes up to HD) ............................................................................ 3

Recommended WebCams: ............................................................................................................................................ 3

Recommended USB Headset or Echo Cancelling Speakerphones:................................................................................ 4

Firewall Ports................................................................................................................................................................. 4

Installing the Bojabie Desktop Client......................................................................................................................................... 5

Configuring the Client ............................................................................................................................................................ 7

Joining a Video Conference (Registered User) ........................................................................................................................ 8

Joining a Video Conference (Guest User) ................................................................................................................................ 9

Changing Your Bojabie Password ............................................................................................................................................ 10

Using the Bojabie Desktop Client ............................................................................................................................................ 11

8.1

8.2

8.3

8.4

8.5

8.6

8.7

8.8

8.9

8.10

8.11

8.11.1

8.11.2

8.11.3

Layout.......................................................................................................................................................................... 11

Full Screen ................................................................................................................................................................... 11

Share Screen................................................................................................................................................................ 12

Toggle .......................................................................................................................................................................... 12

Self View ...................................................................................................................................................................... 12

Volume ........................................................................................................................................................................ 13

Microphone ................................................................................................................................................................. 13

Privacy ......................................................................................................................................................................... 14

Dialpad ........................................................................................................................................................................ 14

Far End Camera Control (FECC) .............................................................................................................................. 14

Configuration.......................................................................................................................................................... 15

Status ...................................................................................................................................................................................... 15

Attendees ............................................................................................................................................................................... 15

Network .................................................................................................................................................................................. 15

8.12 Disconnect Meeting................................................................................................................................................ 16

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P a g e |2 This document contains confidential information which is proprietary to Bojabie. No part of its contents may be used, copied, disclosed or conveyed to any party in any manner whatsoever without prior written permission from Bojabie. Services subject to change.


Welcome to Bojabie part of the Virtual Desktop Family – A mobile video conferencing solution that just works, simply, intuitively, reliably, inexpensively, from anywhere.

2 System Requirements

2.1 Supported OS Windows XP, Vista and Windows 7 Mac OS X 10.5 “Leopard ” and later (Intel Only CPUs)

2.2 Minimum Configuration (Encodes CIF and Decodes up to SD) Windows XP SP2 Pentium 4 1Gb RAM 40 Mb free space on HDD

2.3 Recommended Configuration (Encodes SD and Decodes up to HD) Windows XP SP2 Core 2 Duo 2Ghz 2Gb RAM 40 Mb free space on HDD

2.4 Recommended Configuration (Encodes HD and Decodes up to HD) Core 2 Duo 2.8GHz or better with DDR3 memory Core 2 Quad with DDR2 or DDR3 memory i7 based system

2.5 Recommended WebCams: Creative Live! Cam Socialize HD Encodes up to HD Logitech Webcam Pro C910 Encodes up to HD Logitech Webcam C510 Encodes up to HD Logitech Webcam C310 Encodes up to HD Logitech Webcam Pro 9000 Encodes up to HD Logitech Webcam C600 Encodes up to HD Logitech Webcam C905 Encodes up to HD Logitech QuickCam Pro 9000 Tandberg PrecisonHD Camera Microsoft Lifecam VX 6000 Microsoft Lifecam HD 6000 Encodes up to HD Microsoft Lifecam HD 5000 Encodes up to HD

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2.6 Recommended USB Headset or Echo Cancelling Speakerphones:

Note: Always use a headset for the best possible audio experience

Logitech USB ClearChat headset series Plantronics USB headsets Plantronics P420 speakerphone ClearOne Chat 50 or Chat 150 speakerphone Phoenix Duet or Solo speakerphone

2.7 Firewall Ports

There are two ways to navigate through a firewall with the Bojabie Desktop client. You can open up the needed ports through the firewall or benefit from the built in Proxy Tunneling feature. For the best results, open up the following ports:

Bojabie Desktop Specific Ports (ports in red are critical):

o

o

o

o

o

TCP Port 80 Web Access to Bojabie Portal

TCP Port 443 Secure Web Access to Bojabie Portal

TCP Port 17992 Client Connection to Bojabie Portal Application Server

TCP Port 17990 Client Connection to Bojabie Multiport Access

UDP 50,000 65,535 Inbound/outbound Media feeds to participants (6 ports per participant)

At this time the Bojabie Portal Opens all UDP ports dynamically based on STUN communication between Client and Server so there is no need to open specific UDP ports on the firewall as long as ports in the above UDP range can be dynamically opened

Some Firewalls have a UDP default time out. For example, on the Cisco PIX Firewall the UDP timeout is 2 min. If this parameter won ’t be changed then the call will drop in exactly 2 minutes and the Bojabie client(s) would have to reconnect.

If you are not able to open up the above firewall ports, Proxy tunneling will be automatically enabled. This allows the client and server to tunnel the media over TCP ports 80 and 443. Please note that tunneling can reduce the overall quality of the Bojabie experience.

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3 Installing the Bojabie Desktop Client

To install the Bojabie Desktop and begin a Video Conference:

1. Join a conference as either a registered user or guest user: As a registered user: Navigate to http://<companyname>.Bojabie.bcsglobal.com As a guest user: Navigate to the direct conference link you have been provided in your e mail request

In the login page that appears, do one of the following:

As a registered user, enter your user name and password and click Login.

2. ƒ

As a guest user, type your full name in the Guest Name field on the left and click Join.

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The installation web page appears.

3.

4.

Click the Install Bojabie Desktop button to install the Bojabie software.

If prompted to first download the Bojabie Desktop installer, save it to your hard drive, then run the installer. If not prompted to save it, immediately run the installer.

The Installer Language dialog box appears.

5. Select the language you want to use for the Bojabie Portal and click OK. The default language is English.

You see the following progress screens until the installation completes.

6. When the installation is finished, click the Finish button. The Bojabie Desktop automatically launches.

If you are a registered user, see “Joining a Video Conference (Registered User) ” on page 8 for information about joining a conference or placing a direct call.

If you are a guest user, see “Joining a Conference (Guest User) ” on page 9 for information about joining a conference.

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4 Configuring the Client

Right Click on the Bojabie icon Configuration

located in your Windows System Tray and choose

Select the webcam, microphone and speakers you want to use for your Video Conference and click Save or Apply.

Note: If you have plugged in a USB headset, be sure to select it as your audio input and output source.

You enter the Video Conference. If no one else is in the room, you see only yourself.

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5 Joining a Video Conference (Registered User)

Note: Always use a headset for the best possible audio experience After you have completed the Bojabie Desktop installation, you see the Bojabie Portal home page.

You can do either of the following: To join your own conference room, click My Room and then click the Join Meeting button. To join another user ’s conference room or call them direct: o Search for a user or public meeting room in the contact search field. You can search by name (first/last/initials) or by extension. Type an asterisk (*) to view an alphabetical list of all users. o When you find the user you are searching for, click the Join Meeting button to join their room or click the Call Direct button to call them direct. o In this example “and ” was typed in, any ID that has “and ” as the first three letters is shown in the suggestions display.

After choosing Join Room or Call Direct the following progress bar appears as the Bojabie launches and you join the conference.

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6 Joining a Video Conference (Guest User)

After clicking on the link provided by the meeting organizer and you have completed the Bojabie Desktop installation, the following progress bar appears as the Bojabie Desktop launches and you join the conference as a guest user.

You are prompted to select the webcam, microphone, and speakers you want to use for your Video Conference and then click Save or Apply

Note: If you have plugged in a USB headset, be sure to select it as your audio input and output source.

You enter the Video Conference. If no one else is in the room, you see only yourself.

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7 ChangingYour Bojabie Password

1. Click the Settings link at the top right of the Bojabie Portal homepage.

2. 3.

In the Settings page, click the Account button. In the Account page, click the Change Password button, enter your new password twice and click Save.

Forgot Your Password?

1. 2. 3.

Click the “Forgot Your Password? ” link on the Login page Enter your email address and click the Submit button Check your email and follow the directions

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P a g e | 10 This document contains confidential information which is proprietary to Bojabie. No part of its contents may be used, copied, disclosed or conveyed to any party in any manner whatsoever without prior written permission from Bojabie. Services subject to change.


8 Using the Bojabie Desktop Client

The Bojabie window first opens to full screen size and in picture in a picture mode. (Picture in a picture mode displays your image as a thumbnail in the lower right corner.) You can resize it and change display modes to create an optimal viewing experience. When the window is smaller, you can drag your mouse over the user ’s video and pan to see a larger area than what ’s displayed in the window. The toolbar across the top of the window features button controls. Some buttons allow you to toggle between actions, and others have drop down arrows beside to offer more options. An introduction to the Bojabie client toolbar buttons follows.

8.1 Layout

A single Video Conference can host up to 50 participants; however, up to 8 remote parties can be displayed at once (last active speakers based on Voice Activity). Each user can control their personal layout, choosing a lower number (overriding the default Auto mode) by clicking on the drop down menu and selecting a number in the 0 8 range (when 0 is selected, none of the participants will be displayed). Clicking on the Layout icon itself changes the screen to Preferred mode, in which the person who is speaking has the largest screen real estate. In Preferred mode, the participant shown in the largest screen changes as the speaker changes. The Preferred mode is also automatically activated when a third party shares an application. You may also stretch and resize the Bojabie Client window to change the size and presentation of the layout.

Note:

In a Direct Call (Point to Point), the range of screens will be 0 1 since only 1 remote site is available.

In a Multipoint call, the maximum number of displayed participants might be lower than 8 (even if there are more than 8 remote participants) in the case in which computer specifications or the available network bandwidth are not sufficient.

The number of displayed screens can total up to 10 if you are using Preview and viewing a document share.

You can display a thumbnail image of yourself in the lower right corner of the screen by clicking the Preview button once. Click a second time to view yourself and the other participant. Click a third time to view only the other participant.

8.2 Full Screen

Clicking on the Full Screen toggles the screen between sizing the window to utilize the entire screen real estate and restoring the window to the previous size. When in Full Screen mode, the toolbar is hidden unless you mouse over the screen. Mac users will see the application maximized.

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8.3 Share Screen

Participants can share applications on their computers by clicking the Share button. Clicking the button itself toggles between sharing and stopping the share. Click the drop down arrow to select from the open applications on your local machine to share with other meeting participants. You can also choose to share a complete screen with all open application windows by selecting your display from the share list (Windows only). When you first share an application or screen, the Bojabie Desktop shrinks to enable you to view the shared application. You can resize the Bojabie Desktop, as desired.

You can see the screen with your shared application by clicking the Toggle button next to the Share button and choosing your name from the list. If you choose not to view your shared application, you know you are sharing because the Share icon is green.

When another participant is sharing an application, it will show on the Bojabie Desktop window. When layout is set to Preferred mode, the shared application appears largest.

You may undock the shared screen (i.e., view it as a separate window or on a secondary monitor) and re dock the shared screen (i.e., snap it back into the main Bojabie Desktop window) by double clicking the contents of the application window.

8.4 Toggle

Many participants may share their screens, but you may view only one screen at a time. When shared applications are available from multiple participants, the Toggle button turns green, indicating a share is available. You may toggle between multiple applications using the Toggle button. Click the button to cycle through the available shares.

You see the list of people who share and you can choose the person whose share you want to view. You see your own name on the list as well if you are sharing something. Click the drop down arrow to select a specific share from all available shared applications, including yours. The first option in the drop down is always none. Selecting none means that you will not see any shared applications in the Bojabie Desktop window.

8.5 Self View

You can view your own video feed in “Picture in Picture ” mode by clicking the Self View button. Your feed appears as a thumbnail image in the lower right corner of the screen. Click the Self View button a second time to include yourself in the screen layout. Click the Self View button a third time to remove yourself from the layout and view only the other meeting participant.

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8.6 Volume

Click on the speaker button to mute/un mute the sound you ’re hearing. Button will turn red when mute is on. Or use the drop down to change the volume levels and the checkbox to mute/un mute.

8.7 Microphone

Click on the Microphone button to mute/un mute the sound you ’re broadcasting. Or use the drop down to change the mic. levels and the checkbox to mute/un mute.

Note: Microphone volume is automatically sets to 25% when selecting an audio recording device and to 50% when using a Clear One Chat 50.

The Microphone button turns red when you mute yourself and a small red circle with a line through it appears under the microphone icon.

When the room owner mutes you, the Microphone button turns red and a red line appears over the microphone icon.

When you mute yourself and the room owner also mutes you, the Microphone button turns red, you see a red line over the microphone icon and a small red circle with a line through it under the microphone icon.

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8.8 Privacy

Click on the Privacy button to stop the video you ’re sending (i.e., privacy mode). You stay on the call but other participants will not be able to see you. If you are showing a document, it will continue to be visible.

The Privacy button turns red when you put yourself in privacy mode and a small red circle with a line through it appears under the camera icon.

When the room owner or admin puts you in privacy mode, the Privacy button turns red and a red line appears over the camera icon

When you put yourself in privacy and the room owner or admin also puts you in privacy mode, the Privacy button turns red; you see a red line over the camera icon and a small red circle with a line through it under the camera icon.

8.9 Dialpad

When you connect to a legacy H.323 videoconferencing system or H.323 MCU, the grayed out Dialpad button becomes active. Click this button to display a DTMF (Dual Tone Multi Frequency) dialpad that enables you to select menu items or enter a PIN in a Virtual Room on the legacy system.

Note of your microphone is muted the DTMF tones will not be passed – please ensure your microphone in the client is not muted.

8.10 Far End Camera Control (FECC)

The Far End Camera Control button allows you to control the motion of a Vidyo Room based camera system. There are just two requirements. The camera in the room must be motorized to enable motion. The room must be configured to allow FECC.

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8.11 Configuration

The Configuration button turns red when there is an alarm and indicates that your settings need attention. Click the configuration button to configure your Bojabie Desktop, including status, attendees, network, devices, video, options, and about. The following settings are accessible when Not in Conference as well. You may access the configuration settings at any time by right clicking the Bojabie Desktop taskbar iconand choosing Configuration. All changes take place immediately.

8.11.1 Status

This tab indicates if you are in a conference, with whom, and your current bandwidth. It also features a display of any alarms, which may include:

High CPU utilization limits quality of conference – CPU utilization has been elevated for an extended period of time. You should try quitting applications other than the Bojabie Desktop. If the problem persists: o If using a camera with a USB connection, make sure the camera is plugged directly into the computer. o If using a notebook, verify that power management is not set for low CPU performance o Make sure the camera is being used with the latest drivers available for it. o Make sure that your computer meets the minimum or recommended configuration for running the Bojabie Desktop.

8.11.2 Attendees

This tab shows a list of participants in conference.

Note: if you ’re seeing small boxes instead of understandable font, the user ’s name is written in a foreign language font not supported by your machine.

8.11.3 Network

The Proxy tab is used to configure the Bojabie Desktop to operate behind firewalls, NATs and Web proxies that limit traffic to specific ports and protocols – commonly port 80 for HTTP and port 443 for HTTPS. This tab shows the home server and port used.

Note: The Bojabie Desktop supports basic and NTLM (NT LAN Manager) authentication. A Proxy address is typically provided by the server if the server is configured to support NAT and firewall traversal. If a Proxy address is available to the Bojabie Desktop, the Bojabie Desktop first tries to connect directly to the server. If that fails, it retries using the Proxy as mediator and traversing the firewall/NAT on specific TCP ports.

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Selecting Always use Proxy forces the Bojabie Desktop client to use the Proxy if one is available. If set and if the Bojabie Desktop finds a Proxy address, it immediately tries to use it without first trying to connect directly.

The Proxy can be used as fallback mechanism in case direct access to the server is not available. By default, the Proxy is used if a direct connection cannot be established. Do not change this setting unless advised by the administrator.

If the server is configured to support NAT and firewall traversal, a Proxy address is provided by the server. To manually set the Proxy address and override the server provided address and port, set the Proxy to Manual and enter the IP address and port number.

If your network requires the traversal of a Web proxy, set the Use Web Proxy option. To access the server through a Web proxy, the Proxy must be used.

You can also select the checkbox for web proxy auto detect, Try connecting through web proxy. This enables the Bojabie Desktop to auto connect to the server through the Web proxy, if necessary. If the Web proxy is not necessary, it is used when setting up the connection to the server. This may be useful for traveling users or users who conference from both office and home.

To use the Web proxy settings configured for the Internet Explorer Web browser on your Windows machine, select the Use Settings from Internet Explorer radio button. On Mac OS X, Web proxy settings are retrieved from your network interface settings. To use these settings, select the Automatic radio button.

If your Web proxy requires a user name and a password, manually enter them in the Username and Password fields. To manually set Web proxy settings, select the Manual radio button and enter your IP address, port, user name, and password settings.

8.12 Disconnect Meeting

This button allows you to disconnect (end) the meeting.

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vidyo guide

Documents

echo cancelling speakerphones

prior written permission

small red circle

progress bar appears

bojabie desktop installation

bojabie desktop client

red line appears

bojabie desktop window