1

“Creating smiles for brighter Indonesia”

2

PermataHati Framework

KEY ENABLER: Branch/Employee Volunteerism

Target BeneficiariesTarget Beneficiaries

Schools/Communities around PermataBank’s premisesSchools/Communities around PermataBank’s premises

• Banking for Student

• Teacher Training

• General Classes

• Banking for Student

• Teacher Training

• General Classes

• Academic Facilities

• Non Academic Facilities

• General Facilities

• Academic Facilities

• Non Academic Facilities

• General Facilities

• Entrepreneurship / Applicative Training

• Entrepreneurship / Applicative Training

• 3 R (Relief / Reconstruction / Recovery)

• 3 R (Relief / Reconstruction / Recovery)

PILLAR 1PILLAR 1 PILLAR 2PILLAR 2 PILLAR 3PILLAR 3

3

How do we engaged the employee and

make them excited?

4

PILLAR 1 – HUMAN DEVELOPMENT

Point Senyum : 4 point / activity

Menu

1. Banking for Student

Objectives:

Educate Students on Banking products and features

Activities:

Teach students on general banking information in a class room and/or visit to branches

2. Teachers Training

Objectives:

Improve teaching skills and sharing on general knowledge

Activities:

Deliver general modules that related to employee’s expertise during teacher training session

3. Remedial Class on General Education

Objectives:

Improve students creativity and knowledge sharing

Activities:

Teach students on general education that related to employee’s expertise such as: computer class, English, math, dances or sport.

PILLAR 2 – FACILITY ENHANCEMENT

Point Senyum : 2 point / activity

Menu

1. Academic Facilities

Objectives:

Enhance students academic facilities such as Library, Comp/ Language Lab

Activities:

Actively involved in the process of renovation/refurbishment of school library/computer lab/language lab (incl. contents)

2. Non Academic Facilities

Objectives:

Enhance students fitness and creative facility

Activities:

Actively involved in the process of renovation/refurbishment of sport facilities or art center (incl. contents)

3. General Facilities

Objectives:

Enhance school general facilities ie. Apotik hidup, canteen.

Activities:

Actively involved in the process of renovation/refurbishment of school general facilities such as canteen.

PILLAR 3 – COMMUNITY EMPOWERMENT

Point Senyum : 4 point / activity

Menu

1. Entrepreneurship/Applicative Training

Objectives:

Empower local/School communities through applicative training module

Activities:

Deliver various skills related to employee’s expertise that could provide additional skills/knowledge to the community to grow

A la Carte

Menu Points

1. Shareholder’s SynergyObjectives:

Encourage employee involvement/engagement in shareholder’s CSR program

2

2. Blood Donation

PermataClub Blood Donation activity

2

PermataHati Menu to simplified the process

Assumptions: • Target each employee engagement per year = 8-10

hours• 1 point = 1 hour• 10 points = 1 beneficiary/year

Activity based on skill-based volunteerism

5

Employee’s contribution is tracked thru point reward system

School Academic Year PermataHati Passport

6

Management support to boost Employee Volunteerism

All employees is entitled for additional one-day CSR Leave to participate in CSR program

7

Management recognition to individual/team contribution

OBJECTIVE

To recognise and award outstanding “Individual” and “Directorate” in PermataBank who shows strong passion and commitment to live the value of PermataHati across PermataBank.

PermataHati Noble Award is given to:• Most Caring Individual • Most Responsive Directorate • Most Innovative Directorate • Most Excellent Directorate

PermataHati NOBLE Award is personally handed by the President Director, as one of the category under President Director’s Award

OBJECTIVE

To recognise and award outstanding “Individual” and “Directorate” in PermataBank who shows strong passion and commitment to live the value of PermataHati across PermataBank.

PermataHati Noble Award is given to:• Most Caring Individual • Most Responsive Directorate • Most Innovative Directorate • Most Excellent Directorate

PermataHati NOBLE Award is personally handed by the President Director, as one of the category under President Director’s Award

8

e-Passport Online

Online system developed to give convenience for employee to monitor and track its volunteerism activities and status of Point Senyum

http://learning.corp.permatabank.co.id/webcsr

9

PermataHati Monitoring Dashboardas regular monitoring achievement against annual target

Trend CSR Activities

8

19

45

8

3 3

00

21

4

1

4

6

1110

11

2

68

4

8

0

2

4

6

8

10

12

14

16

18

20

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2010 2011

Top 10 Employees Directorate Point Senyum # Activities

Ida Bagus N Mahayasa U.D Technology & Operations 66 18

Popy Surjanto Retail Banking 33 11

Erna Linawati Jusuff President Director 30 11

Eddy Sutanto Technology & Operations 27 7

Tjandra Tjulianti Technology & Operations 25 7

Siska Wiasnistri Andayani President Director 24 9

Ida Ayu Putu Lintarini Technology & Operations 23 6

Leila Djafaar President Director 22 8

Mustopa Nuroji Technology & Operations 21 6

Elisabeth Retna Guntarti Human Resources 20 6

Monitoring Dashboard

EVO Tracking

18501130

720

New EVORepeat EVO

# EVO

Scholarship

125

500

971

2090

200

400

600

800

1000

1200

2010 2011

Target Achievement

Directorate Points Earned# EVO

Participated

Technology & Operations 4740 767

Retail Banking 1452 384

Wholesale Banking 1348 275

Human Resources 709 115

Risk Management 535 134

Finance 385 85

President Director 281 37

Compliance 179 35

Vice President Director 81 18

9,710 1,850

10

“Since launched in Q3-2010, 4,178 volunteers of PermataHati has delivered 1,282 scholarship from 139 activities in 77 institutions, touching over 8,173 beneficiaries”.

With these achievement, PermataBank earned Distinguished Honoree Achievement from Stevie Award in “Corporate Social Responsibility Program of the Year” (Asia, Australian & New Zealand) in the 2011 International Business Award.

We will continue to work to put more smiley faces for brighter Indonesia!