veterans’ program staff training priority of services & case management
TRANSCRIPT
Veterans’ Program Staff Training
Priority of Services & Case Management
Objectives
Understanding of Priority of Services entitlement for Veterans and Covered Persons
Understanding Intensive Services and Case Management
Using Tools in Employ Florida Marketplace (EFM)
Understanding of Perfomance Monitoring
Understanding Strategies for Success
Awareness of the State’s Areas of concern
References
Title 38, United States Code Section 101(2) (38 U.S.C. 101(2)); 38 U.S.C.; 38 U.S.C., Chapters 41 and 42
Priority of Service for Covered Persons Final Rule, 20 CFR Part 1010, Fed. Reg. 78132 Dec. 19, 2008
Jobs for Veterans Act (JVA) – P.L. 107-288
Veterans’ Program Letter No. 07-09 (Implementing Priority)
Training and Employment Guidance Letter No. 10-09 (Implementing Priority)
Training and Employment Notice No. 15-10 (Protocol for Implementing)
What is Veteran’s Priority of Service?
The right of eligible veterans and covered persons to take precedence over non-
covered persons for the receipt of employment, training, and placement services provided under qualified job
training programs. Furthermore; eligible veterans or covered persons shall receive access to services or resources earlier in
time than the non-covered person.
Priority can be confused with Preference and Veterans Program Eligibility
There is a difference!
Priority Of Service applies to any program or service for workforce preparation, development, or delivery that is directly funded, in whole or in part, by the DOL
Veterans Preference in hiring is special consideration to eligible veterans looking for employment with the Federal Government
Veterans Program eligibility for DVOP/LVER services in the one stop career centers is established by the definitions for the program
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Possible Misunderstanding
Priority of Service requires the broad definition of veteran
found in 38 U.S.C. 101(2)
The term “veteran” means a person who served at least one day in the active military, naval, or air service, and who was discharged or released
under conditions other than dishonorable
(Functionally equivalent to WIA & applies to WIA program eligibility)
________________________________________________________
Differs from Wagner-Peyser definition of “eligible veteran”
Which includes 180-day criterion and applies to Jobs for Veterans program eligibility and Wagner-
Peyser program reporting
Identifying Veterans
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In general, an Eligible Spouse is defined as: The spouse of a person who died of a service - connected disability The spouse of any member of the Armed Forces serving on active duty who is missing in action
(90 Days), captured in the line of duty, or forcibly detained in the line of duty by a foreign government or power The spouse of any person who has a total disability, permanent in nature, resulting from a service- connected disability or died while a disability was in existence
Identifying Eligble Spouses
Verification of Eligibility
It is neither necessary nor appropriate to require verification of the status of a veteran or eligible
spouse at the point of entry, unless the individual who self-identifies:
a) is to immediately undergo eligibility determination and be registered or enrolled in a program; AND
b) the applicable federal program rules require verification of veteran or eligible spouse status at that time.
Florida’s eligible veterans and eligible spouses
will be notified of programs and/or services available at the
point of entry
Point of entry includes but is not limited to:
Physical locations, such as One Stop Career CentersEmploy Florida Marketplace Web SiteCareer/Jobs FairsMass Recruitments
Informing Covered Persons
Remember
Veterans’ Priority of Serviceis
EVERYONE’sResponsibility
Service Delivery
Initial Veterans Intake
Initial intake, assessment and/or core services for Veterans should be performed by First
Available One-Stop Center Staff________________________________________________________
Client should be aware of Veterans program & Veterans Staff availability
If a Veteran does not require intensive services or request Veteran Specific information and services the Veteran may not need to see an LVER or DVOP
Any One Stop Center staff should be able to assist them
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Many Veterans access the Employ Florida Marketplace (EFM) through the updated Veterans Portal,
Employ Florida Vetshttp://veterans.employflorida.com/portals/veteran/
Approximately 75% of veterans self-register in EFM versus receiving staff-assisted registrations
Florida uses EFM as the employment service delivery system.
EFM Point of Entry
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EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration.
A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information.
Virtual Recruiter: A search agent that automatically reviews job postings and notifies the client of jobs that match their skills
Service Delivery System
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EFM Priority of Service
Self-registering veterans and eligible spouses are presented with a “Veteran Priority of Service” button, for information concerning their entitlements.
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When clicked, the Florida Veteran Priority of Service page will be displayed. The same information is located on EFM Veteran Service page.
EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran self-registers and clicks on the Veterans Priority of Service tab.
EFM Service code 189: Notification of Veteran Priority of Service is to be added when a staff assisted service is provided and includes the provision of information on Priority of Service to veterans and eligible person.
EFM Priority Service Codes
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All veterans who are pursuing employment will be registered in the EFM system.
Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented
intensive services, as well as case management where needed.
Case Management can be established in the EFM.
Assessments and Employment Development Plans (EDPs) can be created in EFM.
Intensive Services & Case Management
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Complete Veteran registrations, including skills profile & Resume
Case Management, Individualized Employment Plan (IEP)
Provide meaningful service (services with asterisks commence or extend
participation)
Accurate and concise case notes in EFM
Veteran File Search and Skills/Job matching
Identify self-registered veterans
Client messaging for effective communication
Alerts as reminders or triggers to veterans
EFM Services Reminders
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During State monitoring and VETS Technical Assistance visits Review of the following will be included:
Priority of Service codes 089 and189
Organizational and Employer Outreach E49 and E50
Intensive Services provided by DVOPs compared to LVERs
Services provided by other One Stop Staff compared to Veterans Staff
Services to Non-Veterans
Monitoring
LVER First quarter 2012 Services
Served 22,217 veterans which equates to 17% of registered veterans; Reportable services provided include:
Career Guidance: 23.9 % Intensive Services: 2.6% (585 registered
eligible veterans)
*Includes 71 Recently Separated veterans (less than 1/2%)*
Job Search Activities: 45.8% Referred to Employment: 28.9% Referred to Federal Training: 5.4%
Proportionately, all LVER services dropped from last quarter with the exception of Job Search activities, which dropped by 3%.
DVOP First quarter 2012 Services
Served 30,542 veterans which equates to 25% of registered veterans; Reportable services provided include:
Career Guidance: 23.8 % Intensive Services: 5.1% (1,623 registered
eligible veterans)
*Includes 440 registered Disabled Veterans (Only 1.4%)*
Job Search Activities: 46.7 % Referred to Employment: 23.8 % Referred to Federal Training: 5.4 %
Proportionately, all DVOP services continue to drop from last quarter. DVOP intensive services should be higher.
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State Negotiated PY 2011-12 Performance Measurement Targets
DVOP
Disabled Veterans EER 42%
Disabled Veterans ERR 77%
LVER
Recently Separated Veterans EER 48%
Recently Separated Veterans ERR 75%
DVOP/LVER Consolidated
Veteran EER-Weighted 46%
Veteran ERR 77%
Veterans’ Average Earnings (AE) $14,700
Performance Targets for One-Stop Services for Veterans
Veterans Entered Employment Rate (EER) 44%
Veterans Employment Retention Rate (ERR) 77%
Veterans Average Earning (AE) $14,800
Disabled Veterans EER 40%
Disabled Veterans ERR 76%
Disabled Veterans AE $15,500
Performance Measurements
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Weighting: Assures that special consideration is given to disabled veterans requiring intensive services.
The Entered Employment Rate (EER) is adjusted based on the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment.
VPL 05-08 Wtd EER Calculation - Tool
http://www.dol.gov/vets/VPLS/VPLDirectory.html
Performance Measurements
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Educate staff/partners (associates, managers, etc.) Stay current on veteran related programs; local, state and national Ensure staff have access to and are aware of available resources (job tools, websites, Networks, training, etc.) DVOP/LVER staff need to coordinate and effectively communicate with RWB One-Stop Center managers on veterans’ issues Seamless and fully integrated veterans’ employment services Share Best Practices, Success Stories, New Ideas, Etc. on Quarterly Manager’s Report and with other RWBs
Service Strategies for Success
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Marketing plans raise awareness among employers about veterans as well as One-Stop Career Center services.
Effective program marketing includes planned and coordinated employer visits that benefit RWB objectives as well as veterans.
Marketing One-Stops to veterans should include serving employed as well as unemployed veterans.
Examples include, but are not limited to:
Job/Career fairs
Employer visits
Media outlets (coordinate with RWB management)
Community groups, Military organizations and service organizations
Marketing Strategies for Success
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Follow-up with contacts on referrals and Job Developments
Intensive Services to veterans with barriers to employment
Contacting EFM self-registered veterans
Verifying veterans’ EFM registrations
Requirements by Regional Workforce Boards (RWB)
Reducing services to non-veterans by veteran employment representatives
Your feedback on challenges and issues related to service delivery
Florida’s Focus Areas
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Follow-up !
Follow-up !!
Follow-up !!!
Follow-up !
Follow-up !!
Follow-up !!!
Ultimate Strategy for Success
Questions
And Discussion
Shawn Forehand Paul FurbushState Veterans’ Program Coordinator Asst. Veterans’ Program CoordinatorPhone:(850) 245- 7424 /Fax: (850) 921-3495 Phone:(850) [email protected] [email protected]
Additional Resources:
DEO Veterans’ Workforce program Resources http://www.floridajobs.org/workforce-board-resources/program-resources/program-resources
DOL VETS Veterans Program Letters http://www.dol.gov/vets/VPLS/VPLDirectory.html
DEO best Practiceswww.floridajobs.org/workforce-board-resources/policy-and-guidance/best-practices
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
Contact Information