veterans’ program services in the one-stop environment veterans’ program regional training

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Veterans’ Program Services in the One-Stop Environment

Veterans’ Program Regional Training

Summer Sessions PY2010

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Training Objectives

These are our objectives:

Awareness of the Veterans’ Program MissionComprehension of Veterans’ Staff Roles & Responsibilities Understanding of the Priority of Veteran ServicesUnderstanding the Importance of Intensive Services

Case Management Tools in EFMAwareness of USDOL/VETS ExpectationsUnderstanding of State Strategies for SuccessAwareness of Additional Veteran Programs Awareness of the State’s Areas of concern

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Florida’s Veterans Program Mission

The mission of the Agency for Workforce Innovation’s (AWI) Veterans’ Program:

To promote and maximize the employment of Florida's veterans, especially veterans with barriers to employment, utilizing the complete menu of One-Stop Career Center resources.

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USDOL/VETS Overview & Concerns

The U.S. Department of Labor (DOL), Veterans' Employment and Training Service (VETS) offers employment and training services to eligible veterans through a non-competitive Jobs for Veterans State Grants Program.

DOL/VETS offers competitive grants ( HVRP & VWIP)

Reporting, Desk Audit Tool, and Technical Assistance Visit overview

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State’s Areas of Concerns

Focus for the State Veterans’ Program:

Reducing services to non-veteransFollow-up on referrals and Job Developments contactsCase management to veterans with barriers to employmentContacting self-registered veterans Verifying registrationsDirect placement requirements by RWB Your feedback

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DVOP Roles and Responsibilities

Disabled Veterans Outreach (DVOP) staff focus on providing intensive services to veterans with priority to Special Disabled, Disabled veterans and other eligible veterans.

DVOP staff will facilitate services to veterans with barriers to employment and with special workforce needs, through case management.

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DVOP activities and services include:

AssessmentCounseling Referral of veterans to supportive servicesReferral of veterans to job-focused and outcome-driven training, certification, etc.Job development services and employer visitsJob ReferralsMaintain up-to-date Network GuideOutreach

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DVOP staff will conduct outreach to locate veterans with special needs at the following organizations and/or activities:

Vet Centers, VA Medical Centers and Outpatient ClinicsSatellite officesHVRP Projects: Tampa, Cocoa Beach and Tallahassee Homeless SheltersCommunity based and civic organizationsVeterans' Service OrganizationsVeteran Service Officers (VSO) offices

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Outreach (con’t):

Workforce Partners and Service ProvidersVeterans’ Affairs Educational Coordinators Faith-Based Organizations Reserve and National Guard units Venues and locations where veterans congregateUniversities, Colleges and Community Colleges to solicit VA

Work-Study Assistants

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LVER Roles and Responsibilities

Local Veterans Employment Representatives (LVERs) will ensure that veterans are provided the full range of priority workforce services in the One-Stop Career Center, providing functional oversight over the Veteran's Program.

LVERs also serve as advocates for employment and training opportunities with businesses, industries and community organizations.

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LVER activities and services include:

Conduct Job Search WorkshopsProvide job development and job referralsProvide career and vocational guidanceProvide Labor Market Information (LMI)Refer veterans to supportive or remedial servicesProvide intensive services to newly/recently separated veterans

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LVER activities and services include (con’t):

Conduct TAP workshopsConduct Veterans' Program training for all One-Stop Career Center associates Develop and maintain updated (quarterly) Federal Contractor ListRefer veterans to job-focused and outcome-driven training, certification, etc.

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LVER Advocacy Role for Veterans:

Plan, conduct and participate in Job Fairs for veteransContact Unions, Apprenticeship Programs, Chambers of Commerce, Economic Development Units, etc. Contact employers to develop employment opportunities for veteransCoordinate with and participate in Business Services Sections outreach within the One-Stop Career Center

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LVER Advocacy Role for Veterans:

Facilitate and participate in Employer Mass Recruitments for new and expanding firmsFacilitate and maintain Employer Recruiting AgreementsConduct presentations on Florida’s Veterans' Program and services to veterans at the RWB board meetingsContact Reserve and National Guard UnitsContact other venues and organizations providing services

to veterans.

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DVOP/LVER staff Training Required Training: All DVOP and LVER staff will take the required courses at National Veterans’ Training Institute (NVTI) within three years of their initial appointment. Selection is based on date of hire, in most cases.

Courses offered: Orientation to Veteran Services (on-line) *** Veterans’ Benefits Online (voluntary enrollment) Labor & Employment Specialist (LES) required for all staff Case Management (CM) required for DVOPs Transition Assistance Program (TAP) (for staff designated to

facilitate TAP classes) required for TAP facilitators Promoting Partnerships for Employment (PPE) required for LVERs

*** Prerequisite to LES

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Priority of service changes, effective January 19, 2009, requires:

Identifying and informing Covered PersonsImplementing Priority of ServiceResponsibilities of states and localities (One-Stop’s)Monitoring compliance with Priority of ServiceData collection and reporting on Priority of Service

Program Reminder

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Florida’s eligible veterans and eligible persons are to be notified of programs and/or services available at the point of entry.

Points of Entry include;

Physical locations, such as One-Stop Career CentersWeb sitesCareer/Jobs FairsMass Recruitments

Priority of ServiceIdentifying and Informing Covered Persons

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Priority of ServiceService Delivery

Point of Service Entry using EMF:

75% of veterans have self-registered in EFM versus receiving staff-assisted registrations at the One-Stop

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Florida uses the Employ Florida Marketplace (EFM) as the employment service delivery system.

EFM’s features include: Identifying all self-registered veterans and eligible spouses, which includes Unemployment Insurance (UC) Migration.

A messaging system: Direct communication with veterans, providing information on job alerts, job fair and veterans related information.

Virtual Recruiter: A search agent that automatically reviews job postings and notifies the client of jobs that match their skills


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https://www.employflorida.com

https://www.employflorida.com/

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Employ Florida Market Place (EFM):

Newly registering veterans and eligible spouses arepresented with a new “Veteran Priority of Service” button option, so that they may receive information concerning their entitlements.


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When clicked, the Florida Veteran Priority of Service pagewill be displayed. The same information is located on EFM Veteran Service page.

EFM Service code 089: Notification of Veteran Priority of Service is added to the service plan after a veteran self-registers.

EFM Service code 189: Notification of Veteran Priority of Service, is to be added when a staff assisted service is provided to veterans and eligible spouses.


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Regional Workforce Boards have been notified of the Priority of Service button and associated service codes in the EFM system.

All One-Stop staff have been trained on these additions

For monitoring proposes: The Priority of Service codes 089 and189 will be reviewed during State monitoring and VETS Technical Assistance visits.

Priority of ServiceMonitoring

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State Negotiated PY 2008-09 Performance Measurement Targets

DVOP

Disabled Veterans EER 55%

Disabled Veterans ERR 78%

LVER

Recently Separated Veterans EER 60%

Recently Separated Veterans ERR 79%

DVOP/LVER Consolidated

Veteran EER-Weighted 60%

Veteran ERR 78%

Veterans’ Average Earnings (AE) $14,298

Performance Targets for One-Stop Services for Veterans

Veterans Entered Employment Rate (EER) 57%

Veterans Employment Retention Rate (ERR) 78%

Veterans Average Earning (AE) $13,500

Disabled Veterans EER 53%

Disabled Veterans ERR 79%

Disabled Veterans AE $14,781

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Weighting: Assures that special consideration is given to veterans requiring intensive services.

The difference between the un-weighted Entered Employment Rate (EER) and the weighted EER reflects the proportion that veterans who entered employment after receiving intensive services represent among all veterans who entered employment.

VPL 05-08 Wtd-EER Calculation - Tool

http://www.dol.gov/vets/VPLS/VPLDirectory.htm

Performance Measurements


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Intensive of Services

All veterans who are pursuing employment will be registered in Employ Florida Marketplace (EFM) system.

Veterans with barriers to employment will be provided with the necessary initial assessment and the required documented intensive services in addition to case management where needed.

“Note” Case Management can be established in the EFM. Assessments and Individual Employment Plans (IEP) can be created in EFM.

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Case Management Services

The EFM Case Management ToolsPresentation is provided in the companion training

PowerPoint entitled IEP Training – Vets.

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Strategies for Success

Educate staff/partners (One-Stop Career Center associates, managers, LVERs, DVOPs, etc.)Stay current on veteran related programs; local, state and nationalEnsure staff have access to job tools: updated computer equipment, Internet, e-mail, training, etc.Effective marketing: planned and coordinated employer visits benefits One-Stops as well as veteransMarketing One-Stops to veterans: serving employed as well as unemployed veteransDVOP/LVER staff coordinate and effectively communicate with RWB One-Stop Center managers on veterans’ issues

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Marketing plans raise awareness among employers about veterans as well as One-Stop Career Center services.

Examples include, but not limited to:Job/Career fairsEmployer visitsMedia outlets (coordinate with RWB management)Community groups, Military organizations and service

organizations

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Follow-up !

Follow-up !!

Follow-up !!!

Follow-up !

Follow-up !!

Follow-up !!!

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Additional Veteran Programs

Homeless Veterans’ Reintegration Program (HVRP) Veterans’ Workforce Investment Program (VWIP)Military Family Employment Advocacy (MFEA) program VA Vocational Rehabilitation and Employment (VR&E)

program Transitioning Incarcerated Veterans’ Program (TIVP) REALifelinesVA work study program Transition Assistance Program (TAP)

http://www.floridajobs.org/workforce/Vet_EmpTrngInfo.html

http://www.floridajobs.org/workforce/Vet_EmpTrngInfo.html

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Five VR&E locations in Florida:

Toni Washington, VR&E Lead DVOPRegional VR&E locations:

Pensacola St. Petersburg Jacksonville Ft. LauderdaleOrlando

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Transition Assistance Program (TAP): Assists separating military members and their spouses, in their transition to civilian society, at 12 TAP sites in Florida.

Pensacola NAS Eglin AFBHurlburt AFB Tyndall AFBMayport NAS Jacksonville NASPatrick AFB MacDill AFBU.S. Southern Command (Miami) Key West NSU.S. Coast Guard (Miami) Whiting Field

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SEC.1221: Incentives to hire unemployed veterans through Work Opportunity Tax Credit (WOTC)Qualified veteran within five yearsDisabled veteran Added Unemployed Veteran

SEC. 2002. Increases in unemployment compensation benefits State Law provision plus an additional $25

American Recovery and Reinvestment Act 2009

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Employ Florida Marketplace (EFM)

Additional EFM helpful features:Veteran registration, including skill profileCase Management, create Individualized Employment Plan (IEP) Provide meaningful service (services with asterisks in EFM commence or extend participation of the veteran)Accurate and concise case notes in EFMResume builderVeteran File Search and Skills/Job matchingIdentify self-registered veteransClient messaging for effective communicationAlerts as reminders or triggers to veterans

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Summary

We discussed the following objectives:

Awareness of the DOL Veterans Grant Understanding of case managementUnderstanding of the Priority of Veteran ServicesComprehension of the roles and responsibilities of the LVER/DVOPUnderstanding of State strategies for successAwareness of additional veteran programsState areas of concern

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Shawn Forehand Michael MurphyState Veterans Programs Coordinator (850) 921-3867(850) 245-7424 Fax: (850) [email protected] [email protected]

Resources; AWI Veterans’ Workforce program Resources http://www.floridajobs.org/workforce/Vet_Resources.html

DOL Vets Veterans Program Letters http://www.dol.gov/vets/VPLS/VPLDirectory.htm

Student Veterans of Americahttp://www.studentveterans.org

Contact Information

mailto:[email protected]

mailto:[email protected]

http://www.floridajobs.org/workforce/Vet_Resources.html


http://www.studentveterans.org/

veterans’ program services in the one-stop environment veterans’ program regional training

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