Working effectively in VETThe training environment

What is the trainer’s role

• The role of trainer in a flexible learning environment:

• face-to-face delivery• on and off the job facilitation• individual coaching/mentoring• online facilitation• the facilitation of self-paced learning materials• formative and summative assessing.

Why Adults Learn?To acquire new skills.

For financial growth and benefits.

As part of job training.

For self-improvement.

To keep up with the growing competition.

We learn

What are learners-learning is lifelong process

• Informal ?• formal learning-Skills knowledge and attitude,

third party, measurable outcome

• what formal and informal learning have participants engaged in?

Who is the Adult Learner?

• An adult learner is a socially accepted person who is involved in any learning process.

• Learning process can be any type of formal education, informal education or corporate-sponsored education.

What is Adult Learning Theory

Malcolm Knowles (1978, 1990) is the theorist who brought the concept of adult learning to the fore. He determined the principles of androgogy.

Pedagogy V/s AndrogogyPedagogy AndrogogyIt is the method of teaching children.

It is the method of teaching adults.

Learners are dependent. Learners are independent.

Learners have less or no experience to share, hence teaching becomes didactic.

Learners are experienced, hence teaching involves, discussion, problem solving etc.

Learners learn whatever the curriculum offers.

The content has to be modified according to the learners’ need.

Teachers are required to direct the learner.

The learners are self-motivated. Learners need teachers to guide them.

Learning is curriculum oriented.

Learning is goal oriented.

Principles of Adult Learning

• Adults need to know why they need to learn something

• Adults need to learn experientially

• Adults approach learning as problem-solving

• Adults learn best when the topic is of immediate value

Motivation Learning You are working in ABC company. A training program has been scheduled, where you will be trained on MS-Word Application. Let us see the reaction of different employees who are short listed to attend the training program.

This training program won’t help me much, I’m quite competent in MS-Office already!

They should provide training on RoboHelp, that’s what I need to know to be an efficient technical writer.

Oh great! I can brush up my MS-Word knowledge in this training program.

Looks like another boring training session! Gosh, I don’t need training in MS-Word, any how I use notepad to scribble notes.

Scenario

Content Writer

Programmer

Technical Writer

Instructional Designer

Experiential Learning

Scenario

Rita works as a front office executive in a mobile store. She has to attend a training program where she will be taught how to handle customers. Two of the participants are asked to volunteer to role-play, one as front office executive and the other as a customer.

Hello Sir, hello madam. How can I help you?

1

I think the battery has some problem. Sir we will replace the battery of the cell phone.

3

I bought a cell phone two weeks back, but it gets switched off after every half-an-hour. Can you tell me what is the problem with this cell phone?

2

Thanks a lot!

4

You are welcome sir.

5

Successful training • Learners learn more if they are enjoying it and

they learn more !! The way trainers and learners relate to one another

depends on:• the type of content being delivered• the training methods used• the delivery mode of the course• learner characteristics and learning styles• learning goals and objectives.

Know the learning styles of individualsVisual Auditory Kinaesthetic• Incorporate practical tasks wherever possible• Use collaborative learning strategies such as

group activities and pair work• Integrate learning activities using a range of

different media, such as audio tapes, images, photographs, video, television (eg documentaries, etc), the whiteboard, print-based resources (eg text books), the Internet and multimedia (computer-based media).

Create a an inclusive learning environment

Promote tolerance, respect and collaboration.• learners from non-English speaking backgrounds• learners with non-Western cultural or religious

beliefs• learners with a disability• learning groups of mixed age, gender and race.

Inclusive learning culture

• Strategy 1 - Establish ground rules for participation and behaviour- develop an agreed code of practice or rules

• Strategy 2 - Encourage learners to express themselves- Encourage all learners to express their opinions

• Strategy 3 - Model a positive attitude towards difference- Model a positive attitude towards difference.

• Strategy 4 - Use multi-sensory learning materials- creating a flexible, tolerant, active and multi-sensory learning environment.

Delivery Modes and Methods • Satisfy:• Engage:• Encourage:• Be meaningful:• Be inclusive:• Enhance:

The advantages and disadvantages of face-to-face delivery mode…

AdvantagesChallenging and informativeeconomicalInteractive, interesting and stimulatingAllows for questioning and observationInformation can be clarified immediately.

DisadvantagesLearners need to attend scheduled training sessions at a particular time and placeLearners with English as a second Language may struggle and therefore need assistanceImportant information can go unnoticed.

What ethical standards should trainers and assessors be aware of?

“A system of moral principles, by which human actions and proposals may be judged good or bad or right or wrong.“

• Personal ethics• Organisational ethics• Systemic ethics• Refer-code of practice for assessors (IBSA)handout