version originale française disponible sur demande. - … · 8 organizer’s guide school safety...

In conjunction with the

Version originale française disponible sur demande.

APPENDIX School Safety Patrol Rules 16

APPENDIX In Full Uniform 18

APPENDIX My Patrollers, One by One 19

APPENDIX Patroller Evaluation Sheet 20

APPENDIX Evaluation Questionnaire 21

APPENDIX Sample Letters 22

APPENDIX Suggested Class Activity 24

INtroDuctIoN 4

Three types of patrols 5

Young patrollers’ duties 6

Organizing a school safety patrol 10

Recruiting young patrollers 11

Training young patrollers 12

Evaluating patrollers’ work and encouraging them 13

Your tools 14

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table OF CONTENTSSAFETY

PATROL

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4orGANIZEr’S GuIDE SCHOOL SAFETY PATROL

tHE WAY to ScHooL may hold dangers for elementary school children, whose spontaneity and recklessness often jeopardize their safety where traffic is involved. Learning safe behaviour is critical and can be made easier if a fellow pupil sets a good example. This is why CAA-Québec and the Société de l’assurance automobile du Québec (SAAQ) suggest that elementary schools set up safety patrols in schools, school buses and schoolyards in addition to the supervision provided by adult crossing guards at dangerous intersections.

CAA-Québec set up the first school safety patrols in 1929, to help children make their way to school safely. In the early 1980s, the SAAQ joined CAA-Québec to promote the program.

tHE mISSIoN of ScHooL SAfEtY PAtroLS is to encourage elementary pupils to behave safely in school, in the schoolyard, on school buses and on the street.

Introduction

This guide describes all of the steps involved in organizing a school safety patrol and the rules to follow to set it up and keep it operating smoothly.

5

A school safety patrol is made up of Grade 5 and 6 students, although pupils from Grade 4 can also participate if they have the necessary qualities. The school staff, often sup-ported by local police officers, supervises these students. Depending on the school’s needs, three types of patrol can be set up.

The school patrol helps staff supervise students coming and going in the schoolyard and inside the school.

The school bus patrol is set up to teach chil-dren the rules to obey when getting on and off school buses.

Finally, the pedestrian patrol is stationed at pedestrian crossings near schools to remind those crossing of the safety rules to follow.

In order to be recognized by their schoolmates, when they are on duty, young patrollers must wear the regulation uniform: belt or vest, and badge.

The patrol chief chooses the type(s) of patrol that best meet the school’s specific needs.

Advantages

School safety patrols offer numerous advantages for young patrollers, students and society in general, where traffic safety is concerned. Patrols develop patrollers’ sense of responsibility and teach them to work in teams. Patrollers’ positive influence extends to the other students. The pres-ence of school safety patrols creates a calmer atmosphere. Repeating the rules helps children to learn and practise safer behaviour in the long run.

three tYPES of PAtroLS1

the main role of school safety patrollers is to remind children of SAfEtY ruLES.


2 YOUNG PATROLLERS’ Duties

the student members of school, school bus and pedestrian patrols perform very specific duties.

rEGArDLESS of tHEIr roLE, tHEY HAVE to WEAr tHE ScHooL SAfEtY bELt or VESt oVEr tHEIr cLotHING ALoNG WItH A bADGE.

2SAFETY

PATROL

for all types of patrols: Patrollers must report to the patrol chief or teacher if students refuse to obey the rules.

Young ScHooL patrollers

for many years, a number of school administrations have used school safety patrols to assist staff supervising in the school and schoolyard.

Over the years, school patrols have changed, so that now we find patrollers not only at crosswalks, in school buses and yards, but also inside the schools themselves. Young school patrollers (they may be called something different depending on the school) are a valuable resource. They help adults supervising in hallways when classes start or when school lets out, as well as during breaks, at recess, mealtimes or during other activities.

Young school patrollers

HELP PrEVENt pushing or shoving when students enter and exit the school and their classrooms and in the schoolyard;

HELP younger children walking in school hallways;

fAcILItAtE pedestrian traffic when school buses arrive or leave.

ENTRANCE

SAFETYPATROL

7

Young ScHooL buS patrollers

School bus patrollers help school bus drivers when children get on and off the bus.

the school bus drivers are the ones in charge. School safety patrol members help the driver by simply reminding the children of the safety rules.

The patrollers get off first and take ten steps so as to get far away enough and make sure that the driver can see them.

SCHOOL

STOPSAFETYPATROL

SCHOOL

3

2

Don’t forget: When a school sets up a school bus patrol, it requires the collaboration of the school bus service and all bus drivers; see a sample letter for that purpose in Appendix 6.

When children cross the street, patrollers remind them to look left, look right, then left again and over their shoulder, before crossing the street. Patrollers stay at their post where they can be seen by the driver and see the students cross.

The patrollers stand near the door, where the driver can see them, helping the youngest children get on, making sure

there is no pushing or shoving and checking to make sure that all

of the children are on board.

1


2

Pedestrian patrollers stand with their hands behind their back on the sidewalk or shoulder, facing the roadway and watching traffic.

SAFETYPATROL

2SAFETYPATROL

1 Read the information kit prepared by the Société de l’assurance automobile du Québec and entitled Le brigadier adulte : au service de la sécurité routière (French only), which discusses the importance of having adult supervision at dangerous intersections and how to evaluate an intersection’s danger index.

2

1

When the students arrive, patrollers raise their arms at a 45° angle, stand facing the roadway a few steps back from it so as to prevent them from crossing. Patrollers check for traffic on all sides, looking left, right, left again and over the shoulder, and wait until the way is clear before letting their schoolmates cross.

Young PEDEStrIAN PAtroLLErS Young pedestrian patrollers’ duties are helping children cross the street near the school by reminding them of the rules to obey when walking to and from school. At their posts, young pedestrian patrollers take one of the following three regulation positions:

It is preferable not

to assign a young patroller

to a very busy intersection

or an intersection with a

traffic light; this is a job for

an adult crossing guard.1

YOUNG PA TROL L ERS ’ duties (cont’d)

9

2SAFETYPATROL

SAFETYPATROL

The patrollers lower their arms, step to the side and remind their schoolmates that they need to walk, not run, and watch out while crossing. Then, they go back to their post.

3

If a parked car or other obstacle is blocking their view, the patrollers can take a few steps into the roadway to see around the obstacle, without coming out from behind it. After checking that no cars are coming, they lower their arms to let the children pass, and return to their post.

If, exceptionally, young patrollers need to work at an intersection with an adult crossing guard, their role is to keep their schoolmates on the sidewalk and let them go when the adult gives the sign.


A committee including all partners is essential

The first step involves forming a committee including rep-resentatives of all of the school’s partners: parents, police department, school bus service and teachers. Together the members of the group agree on the types of patrols to set up and the locations to watch (schoolyard, inside the school, school bus route, roads and intersections near the school). Pedestrian supervision must respect school safety patrol rules and basic road safety principles.2

Throughout the year, the partners on this committee monitor the different project phases: recruitment, training, super-vision, year-end reward.

School safety patrol chief, a key individual

Once the partners’ committee has been set up, it must choose a reliable person to manage the school safety patrol. To be most effective, ideally this person would be a member of the school staff.

The PATrol chIef’s role Includes:• Recruiting candidates;• Organizing young patroller training at the beginning of

the school year, leading meetings during the year and regularly evaluating patroller work;

• Making sure there is rotation so that there are free periods, if possible, to give young patrollers a break and thus maintain their interest;

• Setting up each patroller’s duty schedule and designating substitutes;

• Distributing the equipment and ensuring that patrollers wear the uniform correctly;

• Ensuring that each child gets a turn to hold posts allowing them exercise their sense of responsibility;

• Evaluating patrollers and informing them of the results;• As needed, organizing ceremonies to mark the beginning

and end of school safety patrol activities.

2 Traffic experts suggest restricting the presence of young pedestrian patrollers to fairly safe intersections and pedestrian crossings near the school. It is crucial for school staff to work with traffic experts, such as police officers, to evaluate how dangerous an intersection is before posting a young patroller there.

Partners for safety

organizing A SCHOOL SAFETY PATROL:3

Do You WANt to SEt uP A SAfEtY PAtroL IN Your ScHooL? Do the school administrators and school board approve of the project?

11

recruitment criteria

The following are examples of recruitment criteria that school administrators should consider:• Sense of responsibility;• Knowledge of safety rules;• Punctuality;• Attendance;• Team spirit;• Courtesy;• Respect for others.

Information meeting: for a clear idea of the project

An information meeting should be organized to tell prospective patrollers about the school safety patrol. At the end of the meeting, interested students are given a letter for their parents (see the sample letter in Appendix 6). This letter contains information on the school safety patrol and mentions that the student will have to take a short training session followed by an evaluation. If the parents agree to let their child participate, they must sign the authorization.

recruiting YOUNG PA TROL L ERS4

PoSItIoNS oN tHE ScHooL SAfEtY PAtroL may be held by Grade 5 and 6 students, and in some cases, Grade 4 students if they have the necessary qualities.

SAFETYPATROL


A one-hour meeting is suggested, during class time, with the teacher’s permission. In the students’ view, this confirms the importance of their duties and ensures that they will be eager to learn. If your school has more than one type of patrol, it is suggested that a separate meeting be organized for each type.

Before the meeting, the patrol chief assigns guard posts to each patroller using the registration forms and completes the sheet My Patrollers, One by One (Appendix 3).

to properly perform their duties, members of the school safety patrol must know and understand the safety rules to obey.

Learning to be careful at all times!

training YOUNG PATROLLERS:5

The folloWIng sTePs Are suggesTed:• Present the type(s) of school safety patrols chosen by the

school;• Give each patroller a School Safety Patroller’s Logbook.

Ask patrollers to write their post and hours on duty;• Go over the School Safety Patroller’s Logbook with the

new patrollers:– School Safety Patrol Rules (section reproduced in

Appendix 1 of this document), with a list of rules to follow to remain a member of the patrol and help the other students behave safely;

– In Full Uniform (section reproduced in Appendix 2 of this document), describing how equipment is to be worn.

• Hand out a short evaluation questionnaire (Appendix 5) to each participant. Ask students to work in pairs to complete it, referring to the logbook. The group corrects the answers together.

13

Supervise their work

The first day on the job, when school starts back, pair each member of the school safety patrol up with a parent, teacher or police officer. These adults will facilitate hands-on learning.

Throughout the year, visit the guard posts often where the patrollers work to make sure that they arrive on time, obey safety rules, wear the uniform correctly and perform their duties (motions) correctly.

A sample evaluation form is given in Appendix 4.

meet with them frequently

To ensure ongoing training throughout the school year, it is a good idea to organize regular meetings. At these meetings, the young patrollers can discuss their respective experiences, receive encouragement and get useful road safety informa-tion. Resource persons (e.g. police officer, educator, etc.) could be invited for that purpose. These support meetings can be organized at lunchtime.

Praise their work

There is nothing like special activities to keep morale high and to reward a job well done! Picnics, shows, cultural or sports events and draws are all examples of activities that can be organized to motivate safety school patrol members throughout the school year. If need be, the financial assist-ance required may be sought from social clubs.

At the end of the school year, each patroller can also receive a certificate of merit, which can be ordered free of charge from CAA-Québec.

to bE SurE tHAt mEmbErS of tHE ScHooL SAfEtY PAtroL ArE comfortAbLE AND EffEctIVE IN tHEIr NEW DutIES, patrollers should be monitored and encouraged to remain motivated throughout the entire school year.

organizing ceremonies at the beginning and end of the school year

To make people more aware of the school safety patrol’s activities, it is strongly suggested that you organize a short ceremony, inviting parents, school administrators, a police officer/educator, students and, if needed, representatives of the school bus service and the school bus drivers.

We suggesT ThAT you Proceed As folloWs:• Words of welcome from the patrol chief; • Presentation of guests and groups invited; • Presentation of patrol members;• Short description of patrollers’ role; • Presentation of patrol belt, badges, patroller’s cards and

log books; • Solemn oath by patrol members; • Closing words from a representative of the school adminis-

tration.

AT The end of The school yeAr, The sAme guesTs mAy ATTend And The ceremony mAy Proceed As folloWs:• Words of welcome from the patrol chief; • Words of thanks from the patrol chief• Presentation of certificates of merit or other form of recog-

nition to patrol members; • Closing words from a representative of the school adminis-

tration.

the key to success

Evaluating Patrollers’ Work AND ENCOURAGING THEM6


School Safety Patrol rules (Appendix 1)

Rules that members of the school safety patrol must obey.

In full uniform (Appendix 2)

How to wear and care for the patroller’s uniform.

my Patrollers, one by one (Appendix 3)

Sample sheet that patrol chiefs can use for guard post planning and to describe each patroller’s duties.

Patroller Evaluation Sheet (Appendix 4)

Sample sheet that patrol chiefs can use to evaluate patrollers’ work.

Evaluation Questionnaire (Appendix 5)

Questionnaire for testing students’ knowledge of school safety patrol rules.

tHE foLLoWING IS A SHort DEScrIPtIoN of tHE VArIouS SHEEtS IN tHE APPENDIcES for tHE PAtroL cHIEf.

Sample Letters for School Safety Patrol Partners (Appendix 6)

Sample letter for parents and school bus drivers, as well as letters to encourage young patrollers throughout the year.

Suggested class Activity (Appendix 7)

Awareness activity for students on the role of the school safety patrol.

Your tools7

APPENDIcES

SAFETY

PATROL


As a patroller, I promise to HoNour mY commItmENtS by:4 Taking part in all patrol meetings throughout the year.4 Arriving on time at my post, and notifying my patrol chief if

I can’t be there.4 Wearing the patrol belt or vest and badge properly, and taking

them off when my time on duty is over.4 Being on my best behaviour at all times, and not getting

distracted from my duties.4 Knowing the safety rules, and politely reminding the other

students of them.4 Never stepping out into the middle of the street to direct traffic.4 Reporting to my patrol chief if a student refuses to obey the rules.4 Taking good care of the equipment supplied by the patrol.

As a patroller, I must set a GooD EXAmPLE as a careful pedestrian:4 I walk on the sidewalk or, if there is no sidewalk, facing traffic

so I can see oncoming cars. 4 I cross the street at intersections or pedestrian crosswalks, in a

straight line.4 I obey pavement markings, road signs and traffic lights.4 Before crossing, I look left, right, left again and over my shoulder.4 When crossing at an intersection, if a motorist is stopped, I make

eye contact before crossing to make sure I have been seen.

AS A ScHooL PAtroLLEr, my work is to HELP the staff supervising to make it easier to get around in the school and schoolyard.

I participate by:4 PREvENTING pushing and shoving when students enter the school

or classrooms, when they exit the school and when they are in the schoolyard;

4 HELPING younger children walking in the halls at school;4 HELPING direct pedestrian traffic when school buses arrive or

leave.

I stand near the door, where the driver can see me, helping

the youngest children get on, making sure there is no pushing or shoving and

checking to make sure that all of the children are on board.

I remain at my post and make sure that I see the children cross. I ask them to look left, right, left again and over their shoulder before crossing.

I am always a model passenger: I get on and off the bus in single file, without pushing or shoving, I sit throughout the entire trip, I keep my hands and arms inside the bus.

The school bus driver is the one in charge and I obey his or her instructions.

SCHOOL

STOP

SAFETY

PATROL

SCHOOL

1 School Safety PATROL RULES Excerpt from the School Safety Patroller’s Logbook

APPENDIX

2

3

AS A ScHooL buS PAtroLLEr, my job is to HELP tHE DrIVEr by reminding the other children of the safety rules when they get on and off the bus. I perform my duties as follows:

I get off first and take ten steps so as to get far away enough and make sure that the driver can see me.

1

17

AS A PEDEStrIAN PAtroLLEr, it is my job to HELP tHE otHEr StuDENtS remember the safety rules when crossing the street. I perform my duties as follows:

I stand with my hands behind my back on the sidewalk or shoulder facing the roadway and watching traffic.

SCHOOL

STOP

SAFETY

PATROL

2SAFETYPATROL

If I need to work with an adult crossing guard or safety patroller, I follow her instructions and keep my schoolmates on the sidewalk before she gives the sign.

I never go into the street to help the children cross, and I never block traffic.

When the school children arrive, I raise my arms at a 45° angle, stand facing the roadway a few steps from it so as to prevent them from crossing. I check for traffic on all sides.

SAFETYPATROL

1

2

SAFETY

PATROL

STOP

SAFETYPATROL

3If no cars are coming, I lower my arms, step to the side and remind my schoolmates that they need to walk – not run – and watch out while crossing. Then, I go back to my post.

If a parked car or other obstacle is blocking my view, I can take a few steps into the roadway to see around the obstacle, without coming out from behind it.

15 minutes15 minutes


When I’m on duty, I ALWAYS WEAr tHE rEGuLAtIoN uNIform: • Patrol belt or vest over my clothing;

• Patrol member badge.

When I’m off duty, I take off the belt or vest.

When I leave the patrol, I return my equipment to the patrol chief.

The safety belt or vest is my uniform. I add the badge, which identifies me as an official member of the patrol.

2 In full uniformExcerpt from the School Safety Patroller’s Logbook

APPENDIX

care of uniform

To keep my uniform clean, I need to do the following:

School safety belt or vest• Soak in hot, soapy water for about fifteen minutes;

• As needed, scrub gently with a brush and mild soap on a smooth surface.

badge • Take badge off the school safety belt or vest to clean only;

• Clean gently with brush and mild soap.

19

nameAddress

Phone

nameAddress

Phone

nameAddress

Phone

nameAddress

Phone

nameAddress

Phone

nameAddress

Phone

nameAddress

Phone

nameAddress

Phone

Planning duty posts

DutY PErIoDS

3 my Patrollers, ONE BY ONE

APPENDIX

MORNING (TIME) AFTERNOON (TIME) FROM TO FROM TO DATE ClAss EquIpMENT ON lOAN pATROl TypE


NAmE DAtE commENtS

On this sheet, the patrol chief or assistant writes down comments on the patrollers’ work. The comments may be positive or negative, the goal being to improve all patrollers’ behaviour to ensure greater safety.

Knowledge4 Takes part in training and

information meetings

behaviour4 Notifies when absent 4 Is punctual4 Reports to patrol chief

when students refuse to obey safety rules

4 Respects the mandate given

Practical Skills4 Respects the schedule4 Goes to the duty post assigned 4 Wears the belt or vest

and badge correctly 4 Stands at the

designated location 4 Remains at the designated

location until the proper time 4 Takes the correct “waiting”

and “stopping pedestrians” positions 4 Reminds children that

they must look left, right, left again, and over the shoulder before crossing

4 Reminds children not to run 4 Asks children getting off

the school bus to move away immediately

4 Patroller EvALUATION SHEET

APPENDIX

21

Questionnaire

CIRCLE THE ANSWER YOU BELIEvE IS RIGHT.

What is the first role of a School Safety Patrol?

a) To remind adults of safety rules.b) To remind schoolchildren of safety rules.c) To remind teachers of the school’s rules.

How many types of patrol are there?

a) 1 b) 2 c) 3

Name one type: _______________________

A – school patrolHow many actions can be carried out by a school patroller?

a) 1 b) 2 c) 3Name one action: ______________________

B – pedestrian patrolHow many positions does a pedestrian patroller take?

a) 1 b) 2 c) 3

Name one stance:

_________________________________

C – school bus patrolHow many duties does a school bus patroller have?

a) 1 b) 2 c) 3Name one duty: _______________________

Identity

Last name:

First name:

Post:

Telephone:

Teacher:

Grade:

Signature:

Date:

There are rules for school safety patrollers; which one of the following is not a rule?

a) I do not have to attend safety patrol meetings.

b) I arrive on time at my post.

c) I wear the safety belt or vest and badge correctly.

Answer TRUE or FALSE.

a) We have several safety rules to obey. TRUE FALSE

b) I take up position in the middle of the road. TRUE FALSE

c) I must take good care of my uniform. TRUE FALSE

d) When schoolchildren arrive at the pedestrian crosswalk I raise my arms to a 45-degree angle.

TRUE FALSE

5 Evaluation QUESTIONNAIRE

APPENDIX

1

2

3

4

5

SAFETYPATROL


PArENtS

subject: school safety patrol - a great challenge for your child

your child has shown an interest in becoming a member of the school safety patrol.

This program involves kids in various duties to help ensure safety in and around the school, as well as on school buses. since its beginnings in 1929, thousands of schoolchildren across Québec have learned to follow safety rules. This well-super-vised program also develops participants’ sense of responsibility.

This voluntary participation involves a commitment throughout the school year. This is why it is important that you discuss it with your child and give your consent before he or she applies.

for this purpose, please give your authorization by signing in the space provided below.

Thank you!

sIgnATure

parent’s or guardian’s consent

Please sign this form and have your child return it.

After being informed of the objectives of the school safety patrol, I authorize my child to become a patroller if accepted into the group.

your nAme (PLEASE PRINT)

sIgnATure

dATe

6 Sample LETTERS

APPENDIX

23

LEttEr to ScHooL buS DrIVErS

subject: Thank you for supporting the school safety patrol

our school staff depends on your help to ensure the safety of young school bus passengers.

of course, you are in charge on the bus and school bus patrollers are there simply to help you maintain passenger safety when the children get on and off the bus.

The patrollers assigned to your bus are well aware of the limits of their duties. however, should there be any problem or lapse in patrol discipline, please do not hesitate to contact me or the patrol chief, whose phone number is given below.

enclosed is an excerpt of the rules school bus patrollers are to obey.

Thank you for supporting our work to ensure the safety of children on the way to and from school.

sincerely,

sIgnATory (SCHOOL PRINCIPAL)

TelePhone nos. (SCHOOL PRINCIPAL AND PATROL CHIEF)

LEttEr to SAfEtY PAtroLLErS

subject: Thank you to safety patrollers!

hello,

We are writing to give our thanks and also congratulate you on being part of the school safety patrol. you, along with the other members of the patrol, have helped ensure the safety of your schoolmates. Thanks to the efforts of your team, coming to school, spending the day here and leaving always go without a hitch!

We are proud of you. Keep up the good work!

sIgnATory (PATROL CHIEF, GOvERNING BOARD CHAIR OR SCHOOL PRINCIPAL)


Setting the stage

ASK THE STUDENTS THE FOLLOWING QUESTIONS:

• Do you know about the school safety patrol?

• Have you ever met a patroller?

• Where are patrollers stationed? e.g. on school buses, at intersections near the school, in the schoolyard, in the school.

• Why do you think we have a school safety patrol and what role do patrollers play?

team work• Divide the class into 4 teams.

• Ask each team the following questions:

WHAT DANGEROUS SITUATIONS COULD OCCUR:a) in the schoolyard?b) when getting on the school bus?c) when getting off the school bus?d) in the street?

7 Suggested CLASS ACTIvITY

APPENDIX

1 2

This activity will increase your students’ awareness of the role the school safety patrol plays.

objective: make students aware of patrollers’ presence and duties

resource person: guest patroller

times allotted:20 minutes

Suggestion:This activity can take place either as part of language classes or other classes.

25

3

SAFETYPATROL

SAFETY RULES FOR PEDESTRIANS

• Checkfortrafficfromalldirectionsbeforecrossingthestreet.

• Obeytherulesconcerningtrafficlightsandpedestrianlights.

• Crossthestreetinastraightline.

• Obeypavementmarkings.

• Nopushingorshoving.

reviewing the activity• Reviewthestudents’answers.

• Introducetheyoungpatrollerandaskhimorhertoexplaintheirrole.

• Ask the students to name the main rules mentioned by thepatroller.

• Askthestudentstocheckwheremembersoftheschoolsafetypatrol are stationed on their way to and from school.

reminderPATROLLER’S ROLE

• Makesurethatthestudentscanwalkintheschool,schoolyardand go to and from school safely.

• To properly perform their duties, patrollers must know thesafety rules and remind the other students of those rules, when needed.

SAFETY RULES FOR STUDENTS IN THE SCHOOL AND SCHOOLYARD

• Notalkinginthehallways.

• Norunningwhenleavingtheclassroom.

• Nopushingorshovingintheschoolorschoolyard.

SAFETY RULES FOR SCHOOL BUS PASSENGERS

• Waituntiltheschoolbushasstoppedcompletelybeforemovingtowards it.

• Getinonebyonewithoutpushingorshoving.

• Aftergettingoff,movequicklyawayfromtheschoolbusdangerzone.

• Beforecrossingthestreet:– make sure you are at least ten steps in front of the bus so

that the driver can see you,– look at the driver and make eye contact to make sure you

have been seen,– look left, right, left again and over your shoulder before

crossing the street.

service de la sécurité routièreCAA-québec 444, rue BouvierQuébec (Québec) g2J 1e3Telephone : 418 624-2424 (in Québec, city and vicinity) 1 800 463-7232 (toll free, from elsewhere in Québec)email: [email protected]

société de l’assurance automobile du québec333, boulevard Jean-lesagec.P. 19600Québec (Québec) g1K 8J6Telephone : 418 643-7620 (in Québec, city and vicinity) 514 873-7620 (in montréal) 1 800 361-7620 (toll free, from elsewhere in Québec)www.saaq.gouv.qc.ca

legal deposit – Bibliothèque nationale du Québec Third quarter 2011 IsBn-2-550-39125-X

for more information

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