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Dear Event Organiser,

On behalf of the Ticketpro Dome, we would like to take this opportunity of welcoming you to our venue.

Since the venue’s event management team was not part of the creative team that produced your event, it is important

that we be informed of all the needs of the event well before it commences. This includes schedules and all resources:

human and equipment. In this way we can prepare well in advance for the needs of our clients, ensuring that the events

within the Ticketpro Dome are facilitated in the best manner possible.

The venue guide has been designed to serve as reference guide to assist you in finding answers to the most frequently

asked questions and as such, contains information you will need to prepare for your event. It is our aim to make the

entire process, from initial meetings through to the actual event day(s) as user-friendly and have as few surprises, as

possible.

Through excellent service, our focus and goal is to give you the Event Organiser, maximum benefit for your investment,

and to ensure that the event is extremely successful for you.

Should you require any assistance, please feel free to contact the relevant member of the venue management team.

We look forward to welcoming you and your event to the Ticketpro Dome.

Assuring you of our best attention at all times,

JOSIE HARCOMBE

Events Manager

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Table of Contents Click on index headings for direct access to pages

SECTION 1 -BUSINESS INFORMATION ............................................................................................................................... 5

A | CONTACT DETAILS ................................................................................................................................................... 5

B | THE TICKETPRO DOME TEAM .................................................................................................................................. 5

C | DISCLAIMER CLAUSE ............................................................................................................................................... 6

D | BANKING DETAILS ................................................................................................................................................... 6

E | LOCATION & ACCESS ............................................................................................................................................... 6

SECTION 2 GENERAL INFORMATION & TECHNICAL ASPECTS .............................................................................................. 7

ACCESSIBLE FACILITIES .................................................................................................................................................. 7

ACCREDITATION ............................................................................................................................................................ 7

AIR CONDITIONING ....................................................................................................................................................... 7

AISLES ............................................................................................................................................................................ 7

ATM ............................................................................................................................................................................... 7

AUTOMATED BUILDING MANAGEMENT SYSTEM......................................................................................................... 8

BABY FEEDING ROOM ................................................................................................................................................... 8

CATWALK BANNER HANGING ....................................................................................................................................... 8

BLEACHERS (Retractable seating) ............................................................................................................................... 10

BRANDING | SIGNAGE ................................................................................................................................................ 10

CABLE RUNS / DUCTING .............................................................................................................................................. 11

CHAPERONING OF CHILDREN ..................................................................................................................................... 11

DAMAGE ...................................................................................................................................................................... 12

DRAPING & STAGE SKIRTS ........................................................................................................................................... 13

EARLY ACCESS ............................................................................................................................................................. 13

ELECTRICAL CONSUMPTION ....................................................................................................................................... 13

ELEVATORS & ESCALATORS ........................................................................................................................................ 13

FLOOR PLAN APPROVAL .............................................................................................................................................. 14

MACHINERY / EQUIPMENT COLLECTION .................................................................................................................... 14

HOSPITALITY SUITES .................................................................................................................................................... 14

INFORMATION BOOTHS .............................................................................................................................................. 14

MEDICAL - THE TICKETPRO DOME CLINIC ................................................................................................................... 15

MEETINGS ................................................................................................................................................................... 15

MOBILE CREDIT CARD FACILITIES ................................................................................................................................ 16

PERMITTED SUPPLIERS LIST ........................................................................................................................................ 17

PHOTOGRAPHER ......................................................................................................................................................... 17

PUBLIC ADDRESS SYSTEM ........................................................................................................................................... 17

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PUBLIC SAFETY ............................................................................................................................................................ 17

RIGGING / MOTHER GRID ........................................................................................................................................... 17

ROLLER DOORS ............................................................................................................................................................ 18

SAFETY AND SECURITY MANAGEMENT ...................................................................................................................... 18

PUBLIC PERFORMANCE LICENCE................................................................................................................................. 18

SMOKING LEGISLATION .............................................................................................................................................. 18

STORAGE ..................................................................................................................................................................... 19

STRUCTURAL ENGINEER CERTIFICATION .................................................................................................................... 19

TELECOMMUNICATIONS ............................................................................................................................................. 19

THE BLUE WING CONFERENCE AND EVENTS VENUE .................................................................................................. 20

TICKET OFFICE ............................................................................................................................................................. 20

TICKETING ................................................................................................................................................................... 20

VENUES ....................................................................................................................................................................... 20

VENUE CAPACITIES ...................................................................................................................................................... 22

WI-FI HOT SPOT INTERNET ACCESS ............................................................................................................................ 22

SECTION 3 – VENUE LOGISTICS ........................................................................................................................................ 23

A | CLEANING .............................................................................................................................................................. 23

B | ELECTRICAL SYSTEMS ............................................................................................................................................ 24

C | FOOD & BEVERAGES .............................................................................................................................................. 24

D | PARKING ................................................................................................................................................................ 26

E | SECURITY ............................................................................................................................................................... 28

SECTION 4 – FLOOR PLANS ............................................................................................................................................... 30

TICKETING PROCEDURE .............................................................................................................................................. 32

REQUIREMENTS FOR DRAWING FLOOR PLANS .......................................................................................................... 33

SECTION 5 – SAFETY, EMERGENCY MANAGEMENT SERVICES & DISASTER MANAGEMENT .............................................. 35

ELECTRICAL PROCEDURES & REGULATIONS ............................................................................................................... 36

EMERGENCY PROCEDURES & FIRE REGULATIONS ...................................................................................................... 37

INSURANCE ................................................................................................................................................................. 41

LIABILITY ...................................................................................................................................................................... 41

PUBLIC SERVICES ......................................................................................................................................................... 41

PYROTECHNICS & SPECIAL EFFECT S ........................................................................................................................... 41

RISK ASSESSMENT ....................................................................................................................................................... 42

SAFE WORKING PRACTICES ......................................................................................................................................... 42

THE TICKETPRO DOME AND CLIENT RESPONSIBILITIES .............................................................................................. 44

VEHICLES, DISPLAY ...................................................................................................................................................... 44

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SECTION 6 MAIN ARENA – LEVEL 2 ................................................................................................................................. 45

SECTION 7 MEZZANINE – LEVEL 3 .................................................................................................................................... 47

ANNEXURES ..................................................................................................................................................................... 48

ANNEXURE A | DIRECTIONAL MAP ............................................................................................................................. 49

ANNEXURE B | VENUE CAPACITY ................................................................................................................................ 50

ANNEXURE C | FLOOR PLAN – MAIN ARENA (LEVEL 2) .............................................................................................. 51

ANNEXURE D | FLOOR PLAN – MEZZANINE (LEVEL 3) ................................................................................................ 52

ANNEXURE E | FLOOR PLAN – MAIN ARENA CATWALKS ........................................................................................... 53

ANNEXURE F | FLOOR PLAN – PRECINCT PARKING MAP............................................................................................ 54

ANNEXURE G l BLUE WING EVENTS AND CONFERENCE CENTRE ............................................................................... 55

ANNEXURE H l PERMITTED SUPPLIER LIST .................................................................................................................. 57

ANNEXURE I l MINIMUM MEDICAL REQUIREMENTS ................................................................................................. 58

ANNEXURE J |MINIMUM SECURITY REQUIREMENTS ................................................................................................. 59

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SECTION 1 -BUSINESS INFORMATION

A | CONTACT DETAILS Physical Address:

Corner Northumberland Road and Olievenhout Avenue, North Riding, Johannesburg, South Africa Postal Address PO Box 540, North Riding, Johannesburg, South Africa, 2162

Contact Numbers:

Telephone Number +27 11 794 5800 Facsimile Number +27 11 794 5808 Enquiries info@ticketprodome.co.za Website www.ticketprodome.co.za

B | THE TICKETPRO DOME TEAM

Managing Director: Carol Weaving +27 11 549 8300 carol.weaving@ticketprodome.co.za

General Manager: Cynthia Penprase cynthia@ticketprodome.co.za

Events Manager: Josie Harcombe josie@ticketprodome.co.za

For venue information, event logistics and any event related queries please contact Josie Harcombe Operations Manager: Phillip Radebe

phillip@ticketprodome.co.za

Marketing Manager: Nishi Naicker nishi@ticketprodome.co.za

Sales & Client Services Executive: Shinaaz Osman shinaaz@ticketprodome.co.za

For venue availability, bookings and hire rates please contact Shinaaz Osman.

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C | DISCLAIMER CLAUSE Neither Thebe Reed Venue Management (Pty) Ltd t/a the Ticketpro Dome (venue) or any of its directors, employees or

agents, will be liable to the client for personal injury to, or the death of any person, or loss, or damage to any property,

of whatever nature, on the property or at the venue, however arising or caused.

The organiser of events indemnifies Thebe Reed Venue Management (Pty) Ltd t/a the Ticketpro Dome (venue) and its

directors, employees or agents against any claim of whatever nature, which may be against any of them arising out of

any of the aforementioned, except where the same was due to gross negligence by the venue.

D | BANKING DETAILS Registration No: 1997/011645/07

VAT No: 4200176438

Bank: First National Bank

Branch: Wierda Valley, Sandton

Branch: Code 26-09-50

Account No: 6215 899 7191

Account Holder: Thebe Reed Venue Management (Pty) Ltd t/a the Ticketpro Dome

E | LOCATION & ACCESS The Ticketpro Dome is situated adjacent to Northgate Shopping Centre on the corner of Olievenhout Avenue &

Northumberland Road, in Johannesburg’s Northern Suburb of North Riding. The North Riding area is just north of the

N1/ Western Bypass highway. Click here for directions and map.

The ease of accessibility to the Ticketpro Dome is due to the following:

• Situated just off the R28 dual carriageway, connecting Krugersdorp and Pretoria

• Situated off the N1 ring road connecting the Northern Suburbs, Midrand, Johannesburg, East Rand, Soweto

and Southern Suburbs

• The venue is flanked by two dual carriageways

• It caters for drop-off for cars, coaches and taxis, whilst within walking distance from the Northgate Shopping

& Entertainment Centre

The following major arterial routes connect the Ticketpro Dome to the following business centres:

• Beyers Naude Drive - Northcliff, Melville, Muldersdrift

• Malibongwe Drive - Randburg, Bryanston, Sandton, Lanseria

• Christiaan De Wet - Roodepoort, Florida, Dobsonville, Krugersdorp

• Witkoppen Drive - Fourways, Diepsloot, Rivonia, Kyalami

The venue is 35 minutes from OR Tambo International Airport, 10 minutes from Lanseria Airport and 20 minutes from

the Sandton Business Centre.

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SECTION 2 GENERAL INFORMATION & TECHNICAL ASPECTS

ACCESSIBLE FACILITIES The venue is committed to providing a hassle-free experience to all of its visitors. The entrances, as well as the toilet

facilities located on the premises, are fully accessible. Escalators and a lift, assist with easy access between the different

levels in the venue. Accessible facilities include the following:

• Designated accessible parking bays in all parking areas

• Accessible toilets on all levels of the venue

• Exterior entrances to the venue with ramp access

• Doors are wide enough to for all access

ACCREDITATION The event organiser shall issue passes valid for the build-up and breakdown period to all persons requiring access to the

venue for any reason in connection with building or breakdown of the event. These passes must be carried by the

holders at all times when entry into the venue is required and shall be shown on request to the Ticketpro Dome security

officers on duty.

Unless a specific request is made to the Ticketpro Dome, identity cards issued by the Ticketpro Dome to its staff shall

permit the holder’s entry into the venue at any time to carry out their duties. Organisers are requested to confirm their

accreditation requirements with the Events Manager with regard to venue staff accreditation.

AIR CONDITIONING Air conditioners are run on diesel generators throughout the building, and this cost is based on the current diesel rate,

how many air cons are run and the time period on the day.

Please note that the air conditioners are only run on event day, and we will manage them on the day, to ensure that

your event remains as cool as possible.

For a costing, please contact the Events Manager.

AISLES See Section 4, Floor plans

ATM Two ATM facilities are located within the venue (Entrance 1 and Entrance 3 respectively) and are available during events.

Due to the exclusive agreement between ATM Solutions (service provider) and the Ticketpro Dome, organisers are not

permitted to bring in other mobile ATM’s into the venue nor may additional ATM’s be positioned in any of the parking

areas or roads belonging to the Ticketpro Dome. All the major banks are situated in the Northgate Shopping Centre,

adjacent to the venue.

The venue communicates to ATM Solutions with regard to event dates and expected capacity to manage cash flow and

re-stocking of the ATM’s. Trouble shooting and maintenance is managed via the venue with the supplier.

See Annexure C indicating the ATM’s

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AUTOMATED BUILDING MANAGEMENT SYSTEM A number of the technical systems in the venue are controlled by a building management system ensuring that the

following services are immediately available:

• Roller doors

• Air-conditioning

• Fire & Evacuation Control

• Lighting

BABY FEEDING ROOM The Ticketpro Dome has partnered with Phillips Avent, leading manufacturers of baby products, to provide a

complimentary private baby-feeding area in response to visitor demands.

The facility is situated next to the main entrance (Entrance 1) and the ladies’ ablution facilities. Phillips Avent has ensured

that the environment provided is sterile and well suited for feeding babies.

Phillips Avent have included all the essentials that breastfeeding mothers would need to feed and change their babies,

the baby-feeding area is fully equipped with breastfeeding rooms, a nappy-changing area as well as bottle-warming

stations where moms can warm baby food and milk.

This facility will be open on all exhibition show days unless otherwise stipulated and will be monitored by a Phillips Avent

representative.

Please direct any queries to the Marketing Manager.

CATWALK BANNER HANGING Installation & Delivery

• The event organiser must advise the Events Manager seven (7) days prior to the event of any requests for the

suspension of banners and/or equipment.

• Due to strict safety regulations as well as prior advertising agreements with our sponsors, all banners require

the approval of the Ticketpro Dome management prior to hanging.

• All banners are to be delivered on the FIRST day of exhibitor build-up.

• Banners will only be erected during build-up times between 08h30 – 16h30. Additional hours can be

negotiated with the Events Manager. Under no circumstances will any banners be suspended during show open

hours.

• Due to safety procedures within the Ticketpro Dome, only venue rigging staff are permitted onto the catwalk

to suspend the banners.

• Delivery and collection of banners is the organiser’s responsibility and the Ticketpro Dome will not be held

liable for damage or theft of banners left unsupervised on-site.

Banner Specifications

• Banners of 3m x 8m or smaller must have two (2) points of suspension. If more is required, these will need to

be charged accordingly due to time delays.

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• Banners must have eyelets and a suspension bar both top and bottom. Sewn sleeves must easily

accommodate the suspension bar (only light Aluminium) which must be sewn closed at both ends.

• Client to ensure that the banners are cleaned and prepared, the Ticketpro Dome rigging team will not have

the time to clean and prepare banners.

• Attachment points are to be present on banners that have no top pole.

• Only banners made of plastic, poly, or sheeting is permitted. The suspension of any other banner/equipment

is subject to approval by the Ticketpro Dome, and may require the assistance of a qualified rigger which is then

subject to a an additional quotation.

• Perspex banners are a hazard when suspended, and therefore are not permitted

Pricing

• A

labour

cost is

involved for the suspension of banners, and includes basic consumables (cable-ties, cable, etc.)

• Prices are quoted for Catwalk and Mezzanine banners only – other areas will need to be quoted for

individually.

• Once an installation is done, it will not be moved without incurring a surcharge.

• The orientation of banners has implications on safety and ultimately on cost. Please make sure that you have

discussed your layout with the Events Manager prior to build-up day to avoid on-site surcharges for changes to

quoted layout.

Specialised Rigging (draping, stretch sets, etc)

• Written notification must be received from the Event Organiser and/or Contractor thirty (30) days prior to the

event wherein it is clearly stated what is intended with the specialised rigging; what safety precautions are to

be taken etc.

• Should it be required that the Specialised rigging be hung from the catwalk, only the venue rigging staff are

permitted to hang / rig the draping, stretch sets, etc.

• Cost is dependent on the amount of items to be rigged and time involved.

Catwalk Banners Mezzanine Railing Banners

A maximum weight restriction of 22kgs per

banner applies.

Banners may be suspended on the Mezzanine

railing.

The maximum size of any banner is 3m x

8m

A suitable size is 3m x 1m.

A total of 58 banners of this size are

permitted:

- Eighteen (18) on the middle catwalk and

- Forty (40) on the outer catwalk

Banners on the Mezzanine railing must be

attached with cable ties and may only be

attached to the silver metal railing.

No banner/s may override or obstruct the

view of the venue sponsor banners.

No material may be used which may damage

the railing.

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Equipment

• Unless otherwise authorised, equipment may not be suspended directly above the audience. If under very

special circumstances, with written request, and approval is obtained to suspend equipment above the

audience, the venue may request an independent structural engineer to inspect and certify that the structure

is safe. The work carried out must be signed off by a certified rigger and a copy of the certification handed to

the Events Manager.

BLEACHERS (Retractable seating) • The Ticketpro Dome has bleachers situated on the Main Arena (Level 2) and Mezzanine (Level 3) of the venue.

• These structures are part of the venue and allocation for storage space needs to be designated on the floor

plan for both the Main Arena and Mezzanine level.

»» Approximately 330sqm on both the Main Arena and Mezzanine is required for storage of the

bleachers

»» Please contact the Event’s Manager when plotting the above on the floor plan for advice and to

ensure all considerations are taken into account

• Only under special circumstances, can the Main Arena bleachers be removed from the venue. The cost to

remove them will be for the client’s account, and includes labour and a 4-ton forklift. Please contact the Events

Manager for more details.

• Mezzanine Level bleachers cannot be removed from the venue.

Seating Capacities

• Seating capacities are dependent on the type of event and FEMS regulations dependent per event

• For events requiring a single bleacher the capacity is 128 seats

• For two bleachers and more, the set-up is different with each section accommodating 256 seats

• Please contact the Events Manager for more information

BRANDING | SIGNAGE Venue property

• Written permission is required from the Marketing Manager for internal and external signage;

• Organisers of events are required to submit a branding plan for internal and external signage on the venue

property to the Ticketpro Dome’s Marketing Manager for comment and approval;

• Based on the branding plan, the Ticketpro Dome’s Marketing Manager will guide organisers of events in terms

of signage permitted which is not in contravention of the contract with the venue naming rights sponsor;

• The Ticketpro Dome’s Marketing Manager will further guide organisers of events in terms of recommending

size of signage, positions, available areas, ideas, etc.

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• Regulations

»» Except where written permission from the Ticketpro Dome has been granted, no posters, advertising

material, etc may be placed on perimeter fencing in the parking lots. Under no condition will posters

be allowed to be placed on trees or signs placed in the garden;

»» No signage or advertising, including banners & posters may be attached or fitted to the internal and

external walls, floors, ceiling, pillars, fencing of the venue;

»» No attachments may be made to any piping, sprinkler piping or any water supply pipes underneath

the Mezzanine slab or in any other location within the Ticketpro Dome;

»» Nails, screws or other devices may not be driven into any part of the building;

For detailed information on branding guidelines, please refer to the Ticketpro Dome’s Branding Guideline

Document.

Regional signage

• Permission must be obtained from the Local Council;

• Should any illegal posters or advertising material be found, the municipality has the right remove this or

request that clients do so. Metro Police also have the right to remove posters. The venue will not be liable for

the above or for any fines issued for illegal posters of material;

• Certain areas of the venue require Council permission for erection of signage. These include:

»» the venue external palisade fencing surrounding the venue and parking areas facing main roads

(Olievenhout Ave and Northumberland Rd)

»» the spiral bridge leading from the Main Parking Area (block G) to entrance 4/7

The Ticketpro Dome’s Marketing Manager can assist with more information on the application process.

CABLE RUNS / DUCTING • All cabling (electrical, plumbing, Telkom etc) must be run within the house ducting.

• Cables can be attached and secured to shell scheme acting as a cable tray.

• Cables that run across any aisle shall not be permitted unless approved cable ramps are used.

• No cabling may be attached to any piping, sprinkler piping or any water supply pipes underneath the

Mezzanine slab or in any other location within the Ticketpro Dome.

• The above is also applicable to draping, stretch sets etc.

CHAPERONING OF CHILDREN Events incorporating children must have adult supervision at all times when in the venue. These adult supervisors must

be supplied by the client.

Should Event Organisers provide a child caring facility, the Contractor must provide adequately trained supervision and

an accreditation process whereby children and parents are “tagged” to ensure the correct person collects the child and

in the event of the child becoming lost, they can be identified.

The Contractor shall also indemnify the venue from any incidents arising from children in their care.

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DAMAGE The organiser of the event:

• Is required to take full responsibility during hiring of the venue;

• Adhere to the standards, conditions and standing procedures of the Ticketpro Dome as detailed in this manual

and where relevant as detailed in the Terms & Conditions, as signed with the Contract;

• Return the venue in the same condition as received.

• Adhere to the OCHSA Act and all other relevant bylaws applicable to building, construction etc.

The event organiser who signs the Venue Hire Contract is responsible for damage as suffered by their exhibitors,

contractors, suppliers, and 3rd parties to the event.

The venue appreciates that events need to decorate by means of painting, welding, angle grinding, cutting,

wallpapering etc. It must be noted however that this is not permitted inside the venue and a specific area must

be demarcated in either one or both of the loading bays for this purpose.

The event organiser shall be responsible for and repair to the satisfaction of the Ticketpro Dome, any damage

to the Property and the Venue, and failing to do so within seven (7) days after the last date, the Ticketpro Dome,

may without discretion carry out repairs to restore the Property and the Venue, and recover from the client the

cost and expense thereof, which shall be payable on demand.

Any organisers, exhibitor, contractor, supplier, 3rd party using materials which may cause damage to the venue

floor (i.e. tiles, concrete, bricks, sand, etc.) must provide protective covering (thick plastic) before build-up of

these areas.

The Ticketpro Dome’s Events Department has the right to request that stands be cleared so that a protective

covering can be placed on the stand.

Reasonable precautions must be taken when construction is taking place to ensure that no damage is caused

to the venue and/or floor:

• Crates, panels and pallets must at all times be kept away from walls or pillars;

• No attachment, fitting or detachment is to be made to the internal / external walls, floors, ceiling or pillars of

the venue, nor may any items be suspended from the overhead structure without the prior knowledge and

written consent from the organisers and the venue;

• No attachments may be made to any piping, sprinkler piping or any water supply pipes underneath the

Mezzanine slab or in any other location within the Ticketpro Dome;

• Nails, screws or other devices may not be driven into any part of the building;

• Due to fire regulations, storage of items such as paint, fuel, gas, etc. must be request for in writing from the

venue who will in turn liaise with FEMS.

Clients must agree to pay costs of repair or replacement for all damages to the Ticketpro Dome premises or its

equipment resulting from use by the client. A damage form will be presented to the client after the final

inspection for approval and the costs will be added to the client’s final account.

All damage is quoted dependent on the nature of the damage and current costs for repair / replacement.

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DRAPING & STAGE SKIRTS • The venue has a draping system available for hire. This can be used to close off the venue or subdivide it.

• The system offers a method of using our bleachers extended to a maximum height of 6 meters; free standing

poles and catwalk draping

• Currently we have:

»» 120 meters available on free standing poles, height of 2.2 meters OR

»» 170 meters available on the bleachers system, height of 6 meters OR

»» 162 meters of catwalk draping is available, height of 16 meters

• The Ticketpro Dome does not own any back drapes, stage skirts or side stage drapes. All these items will have

to be hired in separately.

• All items used must be treated with a fire retardant substance to a standard acceptable to the Fire &

Emergency Services.

• Certificates certifying the above must be produced for the appointed safety company, and are relevant to the

event’s safety file.

EARLY ACCESS Deliveries to the venue, stand fitting or any other materials required for the staging of an event prior to the first day of

tenancy is not permitted except in accordance with specific arrangements made in writing between the event organiser

and the Ticketpro Dome. If such arrangements are made, the organisers will be responsible for any costs as the Ticketpro

Dome may charge for extending the period of tenancy and for the provision of additional services.

A representative from the event organiser is to be available to accept early deliveries.

ELECTRICAL CONSUMPTION The electrical consumption consumed during the event is calculated via the Enermax meters situated in the building,

and invoiced as per the standard City Power tariffs. These costs are based on your event / production running on a

generator, which needs to be supplied by your technical supplier.

After the event an independent electrical consultant will calculate the electrical consumption used and will provide a

reading.

Standby electrician is provided by the venue’s appointed electrician. However, it is necessary for the Exhibition

Company and/or Production Company for the event to provide their own electrician for all technical aspects.

For a costing, please contact the Events Manager.

ELEVATORS & ESCALATORS Passenger elevators and escalators are NOT to be used for transporting freight or equipment of any sort from level to

level. This includes easels, chairs and tables etc.

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FLOOR PLAN APPROVAL See Section 4, Floor plans

MACHINERY / EQUIPMENT COLLECTION • The Ticketpro Dome does not own machinery such as forklifts, scissor lifts, cherry pickers, sky jacks, pallet

jacks, container handlers, generators, earth moving equipment, dump trucks, etc.

• The organisers of events need to arrange for their own supplier

Safeguarding of machinery

• A strict procedure for the delivery and collection of machinery is in place. This is to ensure that no suspicious

persons attempt to remove machinery illegally from the venue. This is to safeguard your equipment, whether

owned or hired as to replace will cost thousands of rands, e.g. to replace a forklift can easily cost R250 000

• Machinery to be brought into the venue must be cleared with the Events Manager.

• All equipment to be in good working order and have valid maintenance records.

• Equipment staying overnight and carrying fuel or oil may leak, which damages the cement, hence the

necessary precautions must be taken as charges will be levied to clean.

• Machinery over 3 tons must be declared as this has a direct impact on our weight restrictions in the building.

If this is not declared beforehand, the machinery will not be allowed within the venue.

• No machinery will be allowed on the Mezzanine Level as this has a weight restriction of 1 ton.

• When collecting the equipment from the venue, an original Collection Notice must be presented and a Goods

Removal form completed with the Venue Security – items will not be released unless the required information

has been received. Please note that the venue cannot be held liable or accountable for machinery removed

legally or illegally off the property.

Licensed operators

• Only licensed operators will be allowed to operate machinery.

• Operators must have the relevant licence on them at all times as the Ticketpro Dome reserves the right to

stop and query drivers.

• If there is a reason that the Events Manager is concerned about the manner in which an operator is driving

their machinery, the Ticketpro Dome reserves the right to stop the equipment being used on the premises.

HOSPITALITY SUITES See Section 2, Venues, Hospitality Suites

INFORMATION BOOTHS • Three (3) Information Booths are available for use by organisers during an event.

• With permission from the venue, organisers / promoters are allowed to cover the signage provided that the

booth is not damaged in any way. Should it be required, panels may be removed from the booth, provided that

a professional shell scheme company is used, and the original panels are replaced after the event.

• Any damage to booths during the client’s use will be repaired and the cost recovered on the final invoice.

Please see the Ticketpro Dome’s Permitted Suppliers List for professional signage companies.

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MEDICAL - THE TICKETPRO DOME CLINIC • In line with the proposed Safety at Sports & Recreation Events Bill, awaiting promulgation, which states that

all event venues and stadia should have permanent, on-site medical facilities, the Ticketpro Dome has an on-

site medical clinic, which is managed by Trango Risk Management.

• The Ticketpro Dome Medical Clinic is fully equipped to manage imminent medical emergencies and sudden

events that may threaten or endanger lives, and allows advanced life support paramedics, emergency medical

practitioners, trauma nurses and experienced personnel to treat anyone in any medical emergency before

transferring them to a higher care facility. Emergency vehicles are on standby and the clinic will make all

necessary arrangements with the surrounding hospitals.

• Due to the partnership between the venue and our appointed medical company, we are in a position to offer

our clients cost effective rates for medical services at events.

• See Annexure I -Medical Requirements for minimum medical deployment at events as required by the venue

and supported by the City of Johannesburg’s Disaster Management.

For costs, please contact the Events Manager

MEETINGS Operation Meetings

These are meetings that are scheduled at intervals prior to an event / exhibition. Every client is required to attend these

meetings. More meetings may be scheduled if the event is complex or if technical information is incomplete. At these

meetings, the client will be asked questions regarding times, equipment, staging etc. It is imperative that one voice

representing the client answers these questions. This one voice must be empowered by the client to answer all technical

questions, determine schedules and incur expenses regarding their specific requirements. When the client is

represented by a Committee, the committee members need to discuss their needs prior to the operations meeting,

designate their spokesperson and delegate decision making authority.

Initial meeting - Once the Venue Hire Agreement has been signed

2nd meeting - Eight (8) weeks prior to the commencement of the event / exhibition

Final meeting - Three (3) weeks prior to the commencement of the event / exhibition

A clear and firm understanding of needs must be expressed in the final operations meeting. This is the time to fine tune

options explored beforehand and to finalise those options. If the client is not prepared or able to give details in the

operations meeting or changes are made afterwards, the best facilitation may not be possible. Although the Ticketpro

Dome is a state-of-the-art facility and is extremely well-equipped, there is a finite number of resources. Resources are

booked on a first come first served basis.

VOC (Venue Operations Committee) Meeting

The VOC Meeting is scheduled two (2) weeks prior to the commencement of the event / exhibition and will be

coordinated on behalf of the organiser. The VOC Meeting is a safety meeting, where recorded minutes are taken with

all role players and public services to confirm the safety and disaster management planning for the event.

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The following representatives will be requested to attend a VOC meeting:

• Client

»» Appointed safety officer

»» Appointed security contractor

»» Appointed cleaning contractor

»» Appointed medical contractor

• Venue

»» Management team

»» Venue Security Contractor

»» Parking Security Contractor

»» Event Food Services

»» The Dome Banqueting

• JHB City - Disaster Management

• JHB City – Fire & Emergency Management Services

• SAPS - Honeydew Police Station

• Environmental Health

• JHB Metropolitan Police

• Other (dependant on risk associated with event / exhibition)

• Neighbours

»» Northgate Shopping Centre, if deemed necessary by the venue

MOBILE CREDIT CARD FACILITIES WAPPoint can help you to take Credit Card or Debit Card Payments from your customers anywhere, 24/7. This solution

is perfect for any business or sole proprietor whether you are mobile or office based. WAPPoint can set you up within

24-48 hours from receipt of the application.

For more information, contact WAPPoint on:

Tel No 011 080 0500 (09h00-17h00 weekdays only)

Tel No 021 300 0121 (24/7 support)

E-Mail sales@wappoint.co.za

Web www.wappoint.co.za

Important Note: The Ticketpro Dome cannot be held responsible for any delays in applications, faults or poor service received, however will endeavour to assist where possible.

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PERMITTED SUPPLIERS LIST The Ticketpro Dome has a list of permitted and accredited suppliers who have extensive knowledge of the venue. Some

of these suppliers are exclusive and the Ticketpro Dome reserves the right to request that these suppliers are used by

clients. Such services include: medical, security, cleaning, safety and catering.

Click Here detailed permitted suppliers list or please contact the Events Manager.

PHOTOGRAPHER Due to requests from organisers / promoters we will allow, by arrangement with the Ticketpro Dome management, one

(1) photographer on the catwalk under the following prerequisites:

• The photographer will only be allowed on to the catwalk no later than sixty (60) minutes before the official

event door opening time;

• The photographer will only be allowed up for fifteen (15) minutes and must be accompanied by a staff

member of the Ticketpro Dome;

• Photographer may only take camera onto the catwalk; all other camera accessories and personal items are to

remain in the Control Room;

• No photographer will be allowed on the catwalk at any other time;

• Please notify the Events Manager at the final operations meeting should you decide to use a photographer

for the event.

PUBLIC ADDRESS SYSTEM A public address system, which includes a handheld roving microphone, is available and may be used by the client for

announcements. A fixed PA system is also available in the organiser’s office.

PUBLIC SAFETY The client must agree that at all times he/she will conduct his/her activities with full regard to public safety and will

observe and abide by all applicable regulations and requests by duly authorised persons and/or governmental agencies

responsible for public safety.

RIGGING / MOTHER GRID • Rigging will be required for items weighing over 22kg;

• Only the Ticketpro Dome’s contracted rigging service provider is permitted to rig in the building;

• Together with the service provider, the Ticketpro Dome facilitates the quoting, planning and implementation

process to arrive at affordable solutions. Any weight rigged in the Ticketpro Dome roof will need to be verified.

Any weight over 15 tons will need to be certified by the venue’s appointed Structural Consultants at the client’s

cost.

• Mother Grid

»» The Ticketpro Dome has an existing cabling system fixed to the roof to support a mother grid.

»» The grid has a load capacity of 19 tons. The grid can be hired to clients.

Direct all queries to the Events Manager.

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ROLLER DOORS • The Venue has both steel and glass roller doors in certain parts of the building. These are all controlled

automatically via the Control Room.

• No door may under any circumstance be opened manually.

• It is the responsibility of the event security contractor to monitor any door that is either being opened or

closed within the venue.

• Subsequent damage, as a result of the event security contractor neglecting to supervise the opening and / or

closing of any of these doors, will result in the client being invoiced for any repairs and/ or the replacement

value of the relevant item.

• All roller doors have sensors. When closing these doors, it is the contracted event security company’s

responsibility to ensure that no person, vehicle or object move under the door, as this will interrupt the process

and may cause extensive damage to the doors.

• No roller doors will be opened unless there is an event security contractor monitoring the doors at all times.

• No doors may be tampered with or wedged open.

SAFETY AND SECURITY MANAGEMENT Clients are required to employ the services of a Disaster & Safety Management Consultant for the event.

The appointed Disaster & Safety Management Consultant must have a thorough understanding of the Occupational

Health and Safety Act, must educate the organiser, their contractors, suppliers, exhibitors, etc. according to the Act and

practice the requirements of the Act throughout the event.

All relevant applications and approvals need to be obtained from the City of Johannesburg.

A copy of the Disaster & Safety Management File, including copies of all documents and certificates, is to be made

available to the venue on the 1st day of build-up.

Click Here for the permitted suppliers list or please request from the Events Manager.

PUBLIC PERFORMANCE LICENCE The public performance of any place of entertainment is regulated by the Copyright Act 98 of 1978 as amended (the

“Act”). In terms of the Act, Chapter 2, Sec 23 (3), Thebe Reed Venue Management is obliged to notify the Hirer that any

music performed at the Ticketpro Dome by a Hirer, whether by way of live performance, background radio and TV, DJ,

music videos or otherwise, will constitute copyright infringement if the Hirer does so without the requisite statutory

license.

The Hirer warrants therefore that it shall obtain a requisite public performance license directly from the appropriate

organisation or entity owning such public performance rights (e.g. SAMRO) prior to the Hire, in the event that it shall

have music performed at any point during the Hire. The Hirer indemnifies Thebe Reed Venue Management, its

successors and assigns in respect of any claims that may be made against Thebe Reed Venue Management should the

Hirer not fulfil this requirement, and the Hirer warrants responsibility in respect of claims in this regard.

SMOKING LEGISLATION The purpose of the Tobacco Products Control Act, 1993 is to prohibit or restrict smoking in public places; to regulate

the sale and advertising of tobacco products in certain respects and to prescribe what is to be reflected on packages;

and to provide for matters connected therewith.

A public place means any indoor, enclosed or partially enclosed area which is open to the public and includes a

workplace and public conveyance.

P a g e | 19

As such all public venues, including the Ticketpro Dome, are deemed as non-smoking areas therefore people entering

the property may not smoke. This includes electronic cigarettes.

Prior to the event taking place, it is the organizers responsibility to supply a non-smoking policy on how they will deal

with smoking in the venue.

Due to the legislation and fines imposed, it is in the best interest of the venue and the client to inform the public of the

non-smoking regulation at the venue and ensure the above is instituted to avoid a negative and financial impact to both

parties.

The venue will provide the relevant signage at all entrances in the building and an audio visual announcement.

The Client is responsible for playing the AV file on their AV System prior to the Main Act.

Should organizers of events arrange sponsorship of an outside smoking area, as per the Tobacco Products Control Act,

1993, no person shall advertise, or promote, or cause any other person to advertise or promote, a tobacco product

through any direct or indirect means, including through sponsorship of any organisation, event, service, physical

establishment, program, project, bursary, scholarship or any other method.

STORAGE See Section 2, Venues, Storage

STRUCTURAL ENGINEER CERTIFICATION Before a temporary structure can be authorised by the local authorities and the property owner the following

submissions must be supplied by the organiser to the venue:

• A statement indicating the period for which the temporary building will be operational;

• A site plan;

• Design drawings providing sufficient detail to determine the general size, form, weights, materials of

construction and the use of the proposed building;

• Any structural detail relating to the structural integrity of the temporary structure.

For the purposes of this guide, it has been determined that any temporary structure is deemed to be potential hazard

and therefore requires a layout plan with all the relevant details.

Technical drawings must be submitted to the venue and the Disaster & Safety Management Consultant for the event.

Plans will be analysed and the risks determined and evaluated. If a recognised designer or stand builder erects the

structure, the venue, risk assessor and Fire & Emergency Management Services representative will inspect the structure

and decide upon the level of certification required.

Should the venue or Fire & Emergency Management Services deem that a structure is unsafe, for any reason

whatsoever, the venue reserves the right to request that said structure be removed from the venue.

TELECOMMUNICATIONS Temporary telephone, fax and speed point lines are available from Telkom. All applications must reach Telkom offices

at least 30 days before the event begins.

Important Note: The Ticketpro Dome cannot be held responsible for any delays in applications, faults or poor service received, however will endeavour to assist where possible.

P a g e | 20

THE BLUE WING CONFERENCE AND EVENTS VENUE Ticketpro Dome has partnered with Delmont Caldow Caterers to expand the current service offering at the Ticketpro

Dome, to include a unique multipurpose venue space.

This venue can be utilised as one full room or sub divided into three rooms for more intimate events. The joint venture

aims to provide quality food and service at every function – from small informal receptions to themed corporate events.

We can assist you with Banquets, Year End Functions, Cocktail Parties, Product Launches and Pre and Post Hospitality.

DIMENSIONS

VENUE AREA APPROXIMATE

LENGTH APPROXIMATE

WIDTH MAXIMUM

HEIGHT

OFFICE 52m2 7.9m 7.1m 2.7m

FOYER 423m2 2.6m

ROOM 1 470m2 19.3m 24.7m 5m

ROOM 2 440m2 17.9m 23.3m 5m

ROOM 3 682m2 31.5m 21.7m 5m

Please see Annexure G –The Blue Wing Conference and Events Venue floor plans

For more information on The Blue Wing Conference and Events Venue, please contact:

Shinaaz Osman or Debbie Green Tel: 011 794 5800 Email: shinaaz@ticketprodome.co.za / debbie@thedomebanqueting.co.za

TICKET OFFICE A Ticket Office is situated outside Entrance 1. Please contact the Events Manager to confirm your requirements. The

key is signed over to the client and on return the room is inspected for any damage.

TICKETING See Section 4, Floor plans, Ticketing Procedure

VENUES Augusta Suite

• The Augusta Suite is available for the clients use – however bookings are required as the suite is also hired

out to tenants of the Ticketpro Dome.

• The room is fully furnished including a built in bar, lounge chairs, coffee tables, cocktail tables & stools,

cabinets, etc.

• Organisers are required to sign acceptance and responsibility of the Augusta Suite and the furniture therein.

• The suite is to be returned as received. Should any items be found missing or damaged, the organiser will be

charged for the replacement or repair thereof.

• None of the furniture may be removed without the Venue’s permission.

P a g e | 21

Hospitality Suites

The Ticketpro Dome has two areas catering to Hospitality Suites overlooking the Main Arena:

• Hospitality Suites 1, 2, 4 + 5, situated on the west side of the building. Suite 3 is the property of our naming

sponsor, Ticketpro/Blue Label, and is thus not available.

• Access to the Main Arena for these Suites is via the west escalators;

• Each suite is fitted with down lighting, entrance, air-conditioning, tiling;

• A sixth satellite Hospitality Suite can be made available next to Hospitality Suite 5;

• Entrance 6 Hospitality Suites, which are the satellite suites (i.e. built per event) situated on the east side of

the venue at VIP Entrance 6;

• Access to the Main Arena for these Suites is via the east escalators.

These hospitality suites are ideal for media offices; cocktail functions; exclusive VIP dinning; exhibitor lounges;

breakaway rooms; boardroom meetings and/or presentations.

See Annexure B for list of capacities.

Contact the Sales and Client Services Executive for rates.

See Annexure D: Floorplan indicating all the Hospitality Suites.

Storage

• Six storerooms are available in the venue.

• Due to safety procedures within the Ticketpro Dome, as instructed by the Fire & Emergency Services, no item

(carpets, carpet pallets, shell scheme, flight cases, draping, boxes, or any other type of equipment or material)

may be stored behind shell scheme, stages, and structures, in front of fire equipment or fire exits, in stairwells,

under bleachers or any other open area. All equipment is to be stored in an enclosed area.

• Storage of the items listed above will only be allowed in an area specified and approved by the Events

Manager.

Please direct queries for storage of goods to the Events Manager. The Ticketpro Dome will remove any item found

stored in un-approved areas.

Annexure C - Main Arena Plans indicating the storeroom facilities

Organisers Office

• The venue provides a fully furnished Organisers Office for the client’s convenience;

• The office compromises a front reception office, separate private office and kitchen;

• The front reception office includes a reception desk where exhibitor queries can be addressed;

• The private office has an inter-leading door from the reception and can be used as a restricted area for the

organiser solely, which is fully furnished. Included is a telephone line that is connected to the venue switchboard

which can be unlocked and used by the client (account billed on final invoice);

• The kitchen includes a fridge compliments of Event Food Services;

• A number of other furniture and equipment items are included in the Organisers Office;

P a g e | 22

• The venue provides this facility and furniture & equipment complimentary to organisers of events and in

return requires that organisers care for the facility while in their use;

• The Organisers Office is to be returned as received. Should any items be found missing or damaged, the

organiser will be charged for the replacement or repair thereof.

• None of the furniture or equipment may be removed without the Venue’s permission.

Other

• Star Suites

»» The Star Suites are not available for use as storerooms.

»» These areas are used as dressing rooms by international and local artists performing at the venue

and are to be kept in good condition at all times.

»» Organisers are required to sign acceptance and responsibility of the Star Suites.

»» The rooms are to be returned as received. Should any items be found missing or damaged, the

organiser will be charged for the replacement or repair thereof.

• Production Offices:

»» The Production Offices are not available for use as storerooms.

»» These - areas are available as production offices only and are to be furnished by the client. Organisers

are required to sign acceptance and responsibility of the Production Offices.

»» The offices are to be returned as received. Should there be any damage, the organiser will be

charged for the repair thereof.

VENUE CAPACITIES See Section 4, Floor plans

WI-FI HOT SPOT INTERNET ACCESS WIFI is available at the venue for a fee which is related to client requirements. Clients can purchase Hotspot vouchers

from the Ticketpro Dome reception. Special conference packages are available on request and can be arranged with

Always On/VAST prior to the event. For more information, please contact:

Justin Mather Vast Network Tel +27 12 664 6921 Helpdesk 0861 HOTSPOT Email: justin.mather@vast.network

P a g e | 23

SECTION 3 – VENUE LOGISTICS

A | CLEANING General venue cleaning is provided by the venue’s internal contractor who is responsible for the housekeeping of the

Ticketpro Dome. During events, the venue’s internal contractor is responsible for peripheral cleaning of the venue.

Cleaning services related to events are to be provided by the client from the preferred suppliers list, this includes all

outside areas used such as outdoor entertainment / exhibition areas, loading bays and parking areas utilised by the

client during build-up, show and breakdown periods.

Toilet facilities - the client, and the client’s appointed event cleaning contractor, will be responsible for cleaning the

toilet facilities and supplying consumables therein. On the first build-up day, the venue will sign over a clean and fully

stocked ablution facility, and thereafter it is the responsibility of the contracted event cleaner to ensure the toilet

facilities remain clean and stocked of all approved items for the duration of the event. During final inspection after

clean-up on the breakdown day, the client is to return these amenities in the same condition as received.

Only approved, toilet paper, paper hand towels and liquid soap may be used. With notification to the client, the venue

has the right to remove any items which are not up to standard. Only approved liquid soap is permitted in the soap

holders.

The event cleaning contractor must clean

• all loading areas;

• all outside areas utilised for the event;

• all ducting (sand, bark etc.)

The recommended manpower is one cleaner per toilet facility and one cleaner per 1 000 sq. meters.

The event cleaning contractor is responsible for moving all waste including sand, tiles, concrete, bricks, crates, wood,

hay bales, boards, boxes, plastic, etc. to the refuse area located in Tower A.

The venue’s internal contractor compacts the waste which can be compressed; and the event cleaning contractor moves

the excess waste into the skips.

Important Note:

• As per the Occupational Health & Safety Act (OCHSA), the venue is responsible for disposing of waste. The

event cleaning contractor is responsible for the removal of the waste to the refuse area. Should any rubble be

left in undesignated areas, the Events Department will instruct the venue’s internal contractor to remove the

waste and invoice the client accordingly.

• The venue floor can be damaged by certain cleaning machines (i.e. if the bristles are too hard, it could scratch

the floor); hence only approved cleaning machines may be used by the event cleaning contractor.

• As the cleanliness of the venue has a direct impact on the venue’s image and the event, the Ticketpro Dome

is particularly strict in terms of cleaning and only those permitted cleaning suppliers listed may provide a service

in the venue.

P a g e | 24

B | ELECTRICAL SYSTEMS Electricity is supplied to a number of different points throughout the venue and a large number of the supplies are on

our emergency power grid. Please note that all of the points of supply detailed below are three phase supplies.

Electricity consumption is evaluated by an independent contractor who downloads consumption data from the Enermax

meters located in our distribution rooms. The consultant will provide details of the consumption figures and the

associated costs after each event.

Main Arena:

Power for the main arena can be drawn from distribution points in the ducting on the main arena floor or from

combinations of 32A and 63A connections located underneath the mezzanine level.

The main arena ducting is supplied by five 125A and four 60A circuits. These circuits supply one or more distribution

boxes in the ducting that have varying combinations of 32A and 63A connections. For a more detailed description of

the main arena reticulation please contact the Events Manager.

Most of the electricity supplied to the main arena are drawn by circuits that are fed from one of our four generators. In

total we are able to provide 800A of power to the main arena, all of which is supported by our emergency power

systems.

Mezzanine:

The mezzanine level has numerous 32A and 63A C-form connections fixed to the perimeter wall which are available for

use by our clients. These circuits are supported by our emergency power systems.

Whenever possible the electrical contractor for an event will utilise the points of supply that are supported by

generators and will only utilise the standard supplies in the unlikely event that there is insufficient power available on

the emergency grid.

Venue Appointed Electrical Provider

Our landlords have made a considerable investment into the electrical reticulation of the venue which requires

management and therefore the decision was taken to appoint a single responsible company with the required expertise

to take over this role.

Expo Guys has been appointed as the official provider and custodians to carry out all electrical work necessary for

Events and Exhibitions. No other person or company will be permitted to make any changes to the electrical reticulation

at the dome as the appointed company will be held accountable overall.

The venue together with Expo Guys are happy to meet with the client and their electrical contractor to determine the

best points of supply for their event. Please contact the Events Manager for more information and to facilitate the

process.

C | FOOD & BEVERAGES ALCOHOL / LIQUOR LICENCE

Under the auspices of the Ticketpro Dome liquor licence, all beverage requirements are to be strictly provided by Event

Food Services (EFS). As such no third party may trade, sponsor, distribute or provide alcohol on the property. Any liquor

or beverages brought onto the premises, without permission, may be removed. Negotiations with the venue and their

concessionaire may allow for a corkage fee to be paid by the transgressor, regardless of whether the beverages were

purchased or sponsored.

P a g e | 25

POURING RIGHTS

Amalgamated Beverage Industries (ABI) has the exclusive pouring rights at the venue which means they have

the exclusivity of products in the NON-ALCOHOLIC BEVERAGE category at the venue.

South African Breweries (SAB) has the exclusive pouring rights at the venue which means they have the

exclusivity of all beer, cider and flavoured alcoholic products in the ALCOHOLIC BEVERAGE category at the

venue.

Only ABI & SAB products may be served at the Ticketpro Dome. For all events hosted at the venue, the dome’s

concessionaire will select beer, wine, limited spirits, spirit coolers and soft drinks that will be served.

The Ticketpro Dome cannot grant to any person, firm or company or other entity which is directly or indirectly

a competitor of the sponsors (ABI & SAB) the right to market and/ or sell at the venue, unless the client has

been given written permission to do so.

Any beverage sponsorship agreements the client' signs will need to be discussed with the venue prior to

concluding with the potential sponsor

EVENT FOOD SERVICES

All food & beverage services on the venue property will be supplied under the auspices of Event Food Services (EFS).

Event Food Services has undertaken to ensure a superior quality of service is provided.

Outlets opened per event are dependent on the type of event, floor plan/layout and expected number of daily visitors.

These factors are discussed with the client, EFS and venue during the initial operations meeting where it is agreed which

outlets are to be available. Should any of these factors change after the initial operations meeting, the catering plan is

subject to change.

Organisers are responsible to ensure that the outlets and food court is included in the floor plan. Should these areas,

for any reason, be excluded from the floor plan, the client will be fully responsible for all costs involved in providing

satellite food stations. These costs will include shell scheme, electrical requirements, plumbing, tables, chairs, cutlery,

crockery, linen and staff, etc.

Should these areas be ignored, Event Food Services and the Ticketpro Dome cannot be held responsible for insufficient

service.

Menus and pricelists can be requested from the Events Manager

Giveaways / Sponsorship

Sampling:

• Products sponsored to an organiser/exhibitor who intend to “giveaway” the product at no charge is not

exempt from corkage

• The giveaway is to adhere to the sampling sizes as detailed below

»» For exhibitions, stand sizes of 6sqm or less are permitted to sample products in 50ml cups

»» For exhibitions, stand sizes above 6sqm, sample sizes shall be restricted to 20ml per cup

»» For all other events, sample sizes shall be restricted to 20ml per cup

P a g e | 26

• Food samples are restricted to bite size, i.e. 20mm x 20mm, should the giveaway be larger, this will entail a

corkage fee

»» The organiser/exhibitor is to place a request in writing 15 working days prior to the event,

declaring the size of the product and quantity to be issued daily

»» Based on the above a corkage fee will be calculated

»» Corkage fee is payable in full 7 days prior to the event

»» Should the corkage not be paid timeously, this will result in cancellation of the

agreement and the stand will not be permitted to giveaway products

»» Credits to organisers/exhibitors will be issued 7 working days after the event

Selling

Should the organiser/exhibitor wish to sell full product size please refer to below:

• Should the organiser/exhibitor wish to sell full product sizes, a corkage fee will apply

• The organiser/exhibitor is to place a request in writing 15 working days prior to the event, declaring the size

of the products and quantity to be issued daily

• Corkage fee is dependent on size and quantity of units to be sold daily

• Corkage fee is payable in full 7 days prior to the event

• Should the corkage not be paid timeously, this will result in cancellation of the agreement and the stand will

not be permitted to sell

• Credits to organisers/exhibitors will be issued 7 working days after the event

• Other factors, request dependent, may apply

Should any client / exhibitor not adhere to these procedures, Event Food Services (EFS) and the Ticketpro Dome have

the right to stop the client / exhibitor from giving away, sponsoring, sampling or selling the product/s.

D | PARKING PARKING FACILITIES

The Ticketpro Dome has ample parking controlled by a successful paid parking system. The parking areas are:

• Tarred; lit for night time use and linked to Main Entrances;

• Easily accessible from four major intersections;

• The paid parking system offers, fenced off parking areas and is supervised by an appointed contractor who

is responsible for traffic control, vehicle access and safety in these paid parking areas;

• There are disabled parking bays available in the major parking areas;

• Designated bus, taxi and drop off areas are available

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PARKING BLOCK F

• Important note to event organisers / promoters: Management parking, Block F is reserved for the Ticketpro

Dome’s staff, tenants and visitors.

• The Johannesburg Fire & Emergency Services, Honeydew Police, Metro Police and other Public Service and

emergency vehicles will park vehicles in block F.

• The Ticketpro Dome will allocate a portion of the area to the organiser / promoter depending on the

requirements and date of the event. Please submit your requirements in writing to the Events Manager.

EXHIBITOR/VIP PARKING

• Build-up / Breakdown

»» During build-up and breakdown, exhibitor/contractor parking is designated to parking blocks C & D,

entry through the Tower C boom gate.

»» The event’s security contractor is responsible for the traffic management at the Tower C traffic circle

and for stewards in parking C & D for the safe keeping of the vehicles

• Event / Expo days

»» On presentation of a parking pass, parking block A is reserved for exhibitors/VIP’s during event /

expo days at no charge

»» The venue via the parking security contractor provides stewards for the safe keep of vehicles in this

area

»» Should exhibitors/VIP’s not have their parking pass they will be re-directed to general parking areas

»» Should exhibitors/VIP’s park in any other parking area, they will be required to pay the standard

parking fee

VISITOR PARKING

• Parking blocks B, C, D, E and the Main Parking Ground (also known as G) are available for visitors to events

• The area known as overflow-C under the management of Northgate Mall, may be requested as overflow

parking

• Should this be required, the venue’s parking security contractor submits a written request to Northgate Mall

• If permission is granted, this area then falls under the supervision of the venue’s parking security contractor

SIGNAGE

The Ticketpro Dome provides generic parking signs. It is imperative that the client liaises with the venue with regard to

planning the parking layout, thereby ensuring that exhibitors, VIP’s and visitors are directed to the relevant areas, in the

most user-friendly manner possible. The proposed parking layout must be agreed to and adhered to by both parties.

P a g e | 28

E | SECURITY EVENT SECURITY

• The client is responsible for the provision of adequate event security. A copy of the security Operational Plan

and any other relevant details including the SIRA number and level of all staff is to be forwarded to the Ticketpro

Dome, following the venue operations committee.

• See Annexure I-Minimum Security .Requirements for minimum manpower at events as required by the venue

and supported by the City of Johannesburg’s Disaster Management. Please note that certain events, for

example concerts and special events, require a minimum of 2 security companies, as responsibilities need to be

shared. Please contact the Events Manager for guidance.

• The Ticketpro Dome staff carries an identity document with a photograph and will require access to all areas

of the building. Event Food Services staff are identified by a uniform. Should this present a problem to organisers

of events, an alternate pass is to be issued by the organiser, which must allow venue and EFS staff to enter the

event at all times. All correspondence must be forwarded to the Events Manager.

• Security contractors will not, at any time, be permitted to carry a firearm at the venue. This includes leaving

firearms unattended in vehicles. Any correspondence to this matter must be dealt with the Events Manager.

• Roller or glass doors will not be opened by the venue unless a security guard is manning the particular door.

• Keys for any of the doors will not be handed over to the Security Contractor. It is the Security Contractor’s

duty and responsibility to inform WHEN and WHERE they would like specific doors opened. The same also

applies to the locking of the venue.

• All security contractors and their staff must be in the relevant uniform with the company name clearly

identified.

• All security contractors are required to manage the event in accordance with

»» the venue guidelines & regulations,

»» the event’s appointed Disaster & Safety Management Consultant guidelines & regulations,

»» the Occupational Health and Safety Act,

»» other applicable Council by laws

The Ticketpro Dome is particularly strict in terms of security as the security of the venue has a direct impact on the

image and reputation of the event, the venue, and its naming rights sponsor. As such only those accredited security

suppliers may provide this service at the venue.

The Ticketpro Dome reserves the right to:

• request proof of identity and search anyone entering or leaving its premises;

• Search any item or vehicle brought onto, or removed from its premises;

• remove any article left unattended

The Event Owner and/or Event Organiser must ensure that their personnel are restricted to the relevant exhibition area. All other areas, such as tenant offices, venue offices, catering offices, etc. are out of bounds

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LOST AND FOUND

• All persons entering the venue property are responsible for the safe keep of their possessions brought into

the venue.

• The Ticketpro Dome is not responsible for any items lost during the rental period.

• Should any items be found, lost property is to be handed in to the Venue Control Room.

• Items will be kept for one (1) month before being destroyed.

GOODS STORAGE / REMOVAL

• The Ticketpro Dome is not responsible for the safe keep of any items left behind after an event’s rental period.

• The venue’s storage facilities are available for the hire period only, hence the organiser of the event, their

contractors, exhibitors, suppliers etc. must ensure all goods are removed on the breakdown / load-out day of

the event.

• Should the organiser of an event, their contractors, exhibitors, suppliers etc. need to leave goods in the venue

after an event, the organiser is to request for permission from the Events Manager.

• Should venue management approve this, the organiser/exhibitor is required to complete a Goods Removal

Form providing all information as required on the form, including a detailed listed description of all goods that

will be left in the venue.

• When collecting the equipment from the venue, an original Collection Note must be presented with the

relevant Goods Removal form completed and attached to the Collection Note.

• This is non-negotiable and is to ensure that no suspicious persons attempt to remove items illegally from the

venue. This is to safeguard your equipment, whether owned or hired.

• Should venue management approve that goods may be left in the venue after an event, it is important for all

goods to be collected on the date specified in the Goods Removal Form.

• Should items be stored; the Ticketpro Dome may charge the organiser of event / contractors / exhibitor /

suppliers etc. a rental/storage fee.

• The venue cannot be held responsible for goods that go missing.

PARKING SECURITY

• The Ticketpro Dome has employed the services of a Parking Security Contractor and together with the

contractor has implemented a parking solution to standardise the traffic & parking system, providing an efficient

service to manage the parking areas used by visitors to the Ticketpro Dome for all events.

• The parking system encompasses all enclosed Ticketpro Dome parking areas, [blocks A, B, C, D, E & the Main

Parking area block G].

• See attached precinct plan demarcating areas.

• During build-up and breakdown, exhibitor/contractor parking is designated to parking blocks C & D, entry

through the tower C boom gate.

• The event’s security contractor is responsible for the traffic management at the tower C traffic circle and for

stewards in parking C & D for the safe keep of the vehicles.

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• During event show days, the Ticketpro Dome will provide parking and peripheral security, controlling assigned

areas only.

• On presentation of a parking pass, parking block A is reserved for exhibitors/VIP’s during event/expo days at

no charge.

»» The venue via the parking security contractor provides stewards for the safe keep of vehicles in this

area.

»» Should exhibitors/VIP’s not have their parking pass they will be re-directed to general parking areas

»» Should exhibitors/VIP’s park in any other parking area, they will be required to pay the standard

parking fee

»» Should the organiser of the event change the Exhibitor/VIP parking area without venue permission

a cost may be involved.

• Visitor parking is allocated to parking blocks C, D, E and G.

• A nominal fee is charged per vehicle, per event day/night for parking.

• The area known as Overflow-C under the management of Northgate Mall, may be requested as overflow

parking;

• Should this be required; the venue’s parking security contractor submits a written request to Northgate Mall;

• If permission is granted, this area then falls under the supervision of the venue’s parking security contractor

• Should these areas be used by visitors; a charge will be levied for parking. On occasion, parking block A is

shared between the event and Dome Banqueting when Dome Banqueting require additional parking facilities.

• The remaining parking areas in the precinct do not fall under the Ticketpro Dome Management. These areas

are not manned and the Ticketpro Dome will not be responsible for any theft or damage to property.

For more information, see PARKING

SECTION 4 – FLOOR PLANS

Please note the following regarding floorplans:

The Ticketpro Dome will not be held liable for event layouts that are drawn by suppliers who use the incorrect versions

of the venue master floor plan which may result in the layout not fitting or being positioned incorrectly in the venue.

In accordance with the venue guidelines, all Fire & Emergency Management Services (FEMS) regulations and

general safety policies needs to be adhered to when drawing floor plans

FEMS requires that every detail applicable to an event is clearly indicated on the floor plan. This is event

dependent and can relate to displays of any kind (vehicle, table, structural, etc.), jumping castles, bungy

trampolines, FOH, jimmy jibs, camera platforms, bookshops, workshops, theatres, etc., etc.

Floorplans are to remain within the venue's legal capacity,

All event floor plans must be approved and signed off by the:

• Events Manager of the Ticketpro Dome

• The organiser of the event

• The Event’s appointed Disaster & Safety Management Consultant

• The appointed representative of the Johannesburg Fire & Emergency Management Services (FEMS).

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Floorplans are to be approved prior to events going on sale. No event may begin to sell space or open tickets to the

public without these approvals.

When the event is on site and the Fire Inspections are held, FEMS will use the final approved floor plan when they come

on site and inspect. They will compare the actual layout to that of the floor plan signed off and should they find

differences between the two, they will decline final approval until such time that the layout is rectified to resemble the

plan and if not done have the right to either withhold approval for opening of the event or fine the organizer.

If for any reason, the organiser of an event fails to comply with the requirements above, the Ticketpro Dome cannot be

held liable for non-approval of floor plans from FEMS or FEMS requiring changes to plans already on sale and any costs

related to making these changes.

EMS charge fees for floor plan approvals and fire inspections – please liaise with your Disaster & Safety Consultant

regarding these costs.

Exhibitions:

In terms of exhibitions, once the floor plan has been approved and opened for sale, monthly updates of the floor plan

must be submitted to the Events Manager for comment and approval and to assist with picking up any potential

concerns.

Organisers of events are required to monitor any changes to the agreed floor plan in consultation with the Events

Manager up and until the time the final floor plan is approved. Any modifications must not contravene regulatory

requirements.

Gate & Non Gate Events (including ticketing):

In order to ensure the Venue’s Legal Capacity is not exceeded, which has a direct effect on the safe management of the

audience, the organiser shall ensure that for events where tickets are made available whether free of charge or sold,

prior to announcing an artist will be performing at the venue, the organiser of the event must have signed the Venue

Hire Contract and paid the 1st deposit.

Once the above has been received, the venue draws the correct layout for the event and follows the procedure

explained under Description and Process in having the floor plan approved.

VENUE CAPACITY

• All events at the Ticketpro Dome must adhere to the capacity as approved by the Fire & Emergency Services.

• It is illegal to increase this figure.

• Seating capacities are strictly enforced and no tickets may be printed in excess of seating capacities

»» Refer to Ticketing Procedure below for process to follow

• For non-ticketed events, the capacities cannot exceed seating totals. Any client exceeding the venue’s

capacities will be fined or may have their event closed.

• The event organiser is responsible for ensuring that the maximum capacity of a venue is not exceeded.

• Parties not adhering to this figure can be legally prosecuted.

• Please note that all floor plans for events must be approved by the venue’s Events Manager – please contact

the Events Manager for further assistance.

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• The venue has various generic layouts and capacities available to event organisers – all related queries to be

directed to the Events Manager.

See Annexure B for Venue Capacities

TICKETING PROCEDURE Ticketpro is the sole preferred ticketing solutions provider for all ticketing and registration requirements for all events

and exhibitions held at the Ticketpro Dome.

Ticketpro will provide the client/promoter with all of its specialised ticketing needs, including onsite access control

requirements. All ticketing and registration requirements are to be negotiated between Ticketpro and the

client/promoter(s) in conjunction with Ticketpro Dome.

Since ticketing policies have a direct effect on the safe management of the audience, the promoter and ticketing agent

are to provide the following:

• where a capacity or near-capacity attendance is expected for an event, admission shall be by advance ticket

only;

• tickets for seats which offer restricted views, shall be marked accordingly, and the buyer forewarned;

• seats with severely restricted views shall not be used, the venue reserves the right to restrict these tickets;

• part of the ticket that is retained by the patron after passing through a ticket control point shall clearly identify

the location of the accommodation for which it has been used;

• a simplified, understandable floor plan shall be available for viewing through the Ticketing Agent;

• all sections of the venue, aisles, rows and individual seats shall be clearly marked or numbered, in accordance

with the ticketing information;

• ushers to be provided for fully seated and standing/seated combination events;

The Ticketing Procedure refers to the following

1st step

• Once the floor plan has been approved by all parties i.e. the client, EMS Fire Safety (Events, City of

Johannesburg) and venue; the venue will provide the Ticketing Agent with the seating breakdown

• The Ticketing Agent will thereafter load the seating breakdown onto their system

• To ensure that seats are not duplicated and is setup correctly on the floor the Ticketing Agent is to forward

the breakdown to the venue as it will be displayed on their system. The venue in turn checks that the seating

breakdown is loaded correctly.

2nd step

• The ticketing agent to send the total capacity per section including

• Main Arena - golden circle, Main Arena - standing, Main Arena- bleachers, Mezzanine -bleachers,

Hospitality, complimentary, etc.

• The venue to check the capacity is as per the approved floor plan and as per the venue legal limit

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3rd step

• The ticketing agent to send ticket samples for each price category for the venue to check all venue related

information is correct such as entrances

• The venue reserves the right to request the ticketing agent to deliver a real ticket so that the venue can assess

the protections that are in place such as water marks, UV marks, etc. to ensure it is authentic and cannot be

duplicated and fraudulently manufactured, thereby raising concerns regarding exceeding the legal capacity of

the event

• Once the ticket has been approved, the organiser is free to open sales/begin distributing tickets.

The venue will not be liable should promoters / organizers of events ignore this process. This will be in breach

of the Venue Hire Agreement and the venue has the right to place the event on hold until this is rectified. The

venue will not be held for any costs related to this action.

REQUIREMENTS FOR DRAWING FLOOR PLANS To be considered when drawing a floor plan:

Layout and dimensions of aisles

• The minimum aisle space applicable to all events is 3 meters, inclusive of exhibitions, seated events, banquets,

etc.

• Venue management, in conjunction with Johannesburg Fire & Emergency Management Services (FEMS)

reserves the right to make on-site adjustments in order to ensure clear access through all the aisles.

• Due to this relocations and moving of stands might need to occur, which is why it is imperative that the venue

and organiser work closely together with the safety officer to ensure this does not occur inconveniencing

others.

• Due to fire regulations, no aisle or part of aisle leading into an entrance, exit and/or fire exit is allowed to be

blocked in any manner.

• Furthermore, fire regulations also dictate that items may not protrude into or obstruct any part of the aisle.

This includes placing exhibitor items in aisles, camera’s, podiums, jimmy jibs, FOH, etc.

• Depending on event requirements and crowd dynamics, FEMS may require certain aisles to be wider for flow

reasons and this will be discussed while developing the floor plan. EMS may additionally advise on such

requirements when approving the floor plan(s).

• The arrangement of each aisle shall be such that alternative routes of escape are provided. An aisle shall be

provided from each exit door on the perimeter of the venue to the centre line of the venue. Each such aisle

must have a width of not less than 3.0m and shall have a clear area not less than 5.0m deep across the entire

width of each emergency exit door.

• An aisle on the perimeter of the venue (or if there is no aisle on the perimeter, the aisle nearest to the

perimeter) shall have a width of not less than 3.0m.

• Any aisle shall be maintained unobstructed and available at all times and shall comply with the following

requirements insofar as they are relevant:

»» No part of any stand, exhibit, fitting or furniture shall project beyond the boundary of the stand and

no door or window on the stand shall open outwards onto an aisle;

»» Where an exhibition space is not provided with a platform, the space shall be clearly defined and

the exhibits shall be so arranged as to maintain uniform gangway width;

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»» Where raised platforms are provided the corners of the stands at aisle junctions shall be rounded

off or splayed or otherwise protected so as to ensure clear passage;

»» Any floor covering shall be of a non-slip and even surface and shall be so secured and maintained so

as not to be a source of danger;

»» While the event is open to visitors, no motor vehicle shall traverse the aisles and no hand trolley,

truck or mobile shop shall be left unattended;

»» No stand building or dismantling shall take place during the time the event opens to visitor;

»» Any security sails used in conjunction with a stand shall be secured in a rolled up position so as not

to cause an obstruction;

»» Apparatus or equipment for the purpose of taking photographs, films or the making of broadcasts

or sound recordings shall not obstruct the aisle or reduce the aisle width;

»» Hanging curtains and/or draping may be provided on the condition that they can be parted at the

middle, readily drawn aside, do not trail on the floor, do not conceal any regulatory notices and/or signs

and are made from material that is flame proofed in accordance with governmental regulations

Entrances & Exits

• Each floor plan must show the position of each exit, the position of aisles, the location of all loading bays, the

size and position of each stand, feature or void area.

• The maximum number of persons which may be accommodated at any one time within the venue or any part

thereof, shall not exceed the number which the Ticketpro Dome, having regard to the layout and number of

exits available, shall for each event / exhibition, specify in writing.

• Any exit shall be maintained unobstructed on both sides and available at all times and shall comply with the

following requirements insofar as they are relevant:

»» Every entrance and exit door shall be available for use whilst the event is open to visitors and shall

not be secured closed by means of any fastening other than plastic cable ties;

»» Any removable fastenings shall be removed before visitors are admitted;

»» Any collapsible gates or rolling shutters and any inward opening doors or gates shall be opened to

the full width and necessary height before visitors are admitted and shall be kept locked in that position

until the exhibition is closed to visitors;

»» No temporary barriers other than rope or chain type barriers shall be provided;

»» Rope or chain barriers shall be fitted with automatic catches or slip connections and shall be so

arranged as not to trail on the floor when parted and the fittings shall not project into any aisle;

• The entrances, foyers, vestibules and other movement spaces shall not be used for the accommodation of

stands or other material or structure likely to impede the movement of visitors.

• No vehicle, trolley, refuse container, hand cart or material shall be placed outside the exit doors of the venue

in such a manner as to impede the means of escape.

• Notwithstanding the requirements of these regulations, no event shall be opened to visitors until all aisles

and exits are clear of obstructions.

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• Where entrances are utilised for registration or ticket checking purposes, a minimum of 50% of the overall

width must be available for emergency egress.

• Where temporary fire exits are created, the organiser of the event to clearly demarcate the fire exit with the

legally approved and applicable fire exit sign.

General requirements

• Cavities and spaces between or behind stands shall be sealed off and shall not be used for any purpose other

than passage of services.

• No empty crates, cartons, boxes, flight cases, shavings or other packaging material shall be stored on, in,

under or behind any stand, structure or bleacher, but shall be removed when unpacking has been completed.

Material to be used for re-packing must be kept either in an allocated storage area or off-site.

• If items such as stands, decorations, draping, screens, projectors or exhibits obstruct exit signs, the Ticketpro

Dome shall provide additional signs as required by the Authorities – this will be for the account of the event

owner.

• All fire extinguishers, fire hydrants, sprinkler system valves, house telephones shall be kept clear and

accessible at all times.

• Consideration must be given to the location of the ducting to ensure that the termination of services can be

adequately accommodated within all stand areas. The contractor providing the fittings must make sure that any

cables within the area are located safely and to the satisfaction of the Ticketpro Dome.

• Should it become necessary to place ramps over these services, the ramps are to be a gentle angle and solid

enough to accommodate wheelchairs.

Direct queries to the Events Manager and for rates for floor plan designs

SECTION 5 – SAFETY, EMERGENCY MANAGEMENT SERVICES & DISASTER MANAGEMENT

Generic safety guidelines have been developed by various industry associations in order to inform and educate the

industry as to what “best practices” should be used in order to avoid any possible liability, injury, accident or loss of life.

The venue has been very involved with this process in an attempt to create some form of conformity across the venues

in South Africa.

The following guidelines should be followed at all times:

• Any hazardous chemicals or flammable materials to be used within the confines of the Ticketpro Dome must

be declared. These materials shall be stored in purpose-made safety containers in minimal quantities. A copy

of the clearance certificate must be presented to the Events Manager prior to construction commencing.

• Any flammable construction, building and/or other flammable materials shall be treated with a fire retardant

substance and certified as such, prior to construction commencing. When flammable substances are brought

into the Ticketpro Dome without prior arrangements, the exhibitor must supply additional suitable type fire

extinguishers for the specific class of fire relevant to the material in question.

• Details of all staging and set designs including but not limited to structures over 500mm in height, staging,

multi-storey structures, wooden structures, bridges, flammable material and inserts of polyurethane must be

forwarded to the Events Manager.

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• All emergency exits will be kept clear for the duration of the event. Monitoring the fire exits is the task of the

Contracted Security Company. All fire exits are to be clearly indicated on the event floor plan. The Fire &

Emergency Services will conduct an inspection of the event/exhibition on the last day of build-up to ensure

compliance. Should they feel that full compliance with the relevant regulations has not been achieved they have

the right to hold back on the doors opening for the event and/or to fine the transgressors.

• Fluorescent fittings must be earthed.

• All electrical fittings and equipment must be SABS approved.

• An electrical Certificate of Compliance is required for each installation

ELECTRICAL PROCEDURES & REGULATIONS Electrical installations must be of such a nature as to ensure that all electrical equipment may be used safely.

All installations must be carried out by a competent individual. When an electrical fault becomes apparent the

equipment on the circuit in question must be switched off and not used until the fault has been rectified. All electrical

equipment brought into the venue must comply with the South African Electrical Regulations, the Occupational Health

and Safety Act and the Labour Relations Act.

Should this not be the case, equipment will be removed immediately from the premises at the exhibitor’s expense and

charges for any damage caused by the faulty equipment will apply.

Due to the strict regulations governing the venue, please take cognisance of the following:

• No Twinflex cabling is permitted.

• No 15A double adapters are permitted. SABS approved multi-socket outlets should be used instead

• Only SABS approved multi-socket or multi-extender plugs maybe utilised.

• All wiring systems must be insulated flexible cables with copper conductors that have a minimum cross section

area of 1.5 mm2 e.g. (3 core cabtie).

• Open Wiring – insulated single core cables (colour coded to differentiate between Live/Neutral/Earth), will

only be accepted at a minimum height of 2.4 m and not be subjected to any form of mechanical damage. Any

metallic structure with electrical equipment affixed to it must be earthed to a distribution board.

• No joints to trailing cable will be accepted.

• Multiple wiring will not be permitted to terminate to a single 15A plug top.

• Lighting is to be looped from fitting to fitting with all terminations being secured and concealed.

• Transformers are to be mounted on the structure, walls and/or systems and not placed directly onto the

carpeted floor.

• No electrical installation and/or fitting may be suspended from the ceiling of the exhibition hall or fixed to any

part of the building structure without the prior approval of the event organisers and the venue, and if permitted,

a fee will be levied.

• Neon Lighting – this lighting may not be installed without prior arrangements and written authorisation from

the Events Manager

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• Fluorescent fittings must be earthed.

• All electrical fittings and equipment must be SABS approved.

• An electrical Certificate of Compliance is required for each installation.

EMERGENCY PROCEDURES & FIRE REGULATIONS Organisers must ensure that their personnel have been adequately briefed on the venue’s emergency procedures, as

well as the location of the fire-fighting equipment and emergency exits from the venue. Personnel must adhere to the

following:

• Immediately report an incident of concern to the Events Manager;

• Refrain from touching any objects of concern and from removing exhibits from the venue;

• Do not panic;

• Evacuation of the venue will be announced over the venue’s PA system;

• Organisers are requested to point out the direction of emergency exits to staff members and visitors in your

immediate vicinity;

• Fire escapes are situated at intervals throughout the building and are easily accessible;

• Please note that all the venue lifts will come to ground and escalators will stop operating.

EXITS / FIRE ESCAPES

• No furnishings, decorations, flight cases, stage pieces or any other objects whatsoever may obstruct exits,

access to exits or the visibility of emergency exits.

• The required path of travel to exits may not be blocked by furniture or any other moveable objects.

• Fire escapes are located at intervals in the building and are accessible from each floor.

FIRE EQUIPMENT

• No fire hydrant or hose reel may be utilised as a watering instrument. These instruments are protected by law

and may only be used for the purpose intended. Should water be required, please contact the Events Manager.

• Clients and their contractors, suppliers, exhibitors, etc. shall familiarise themselves with the location and use

of all available fire equipment.

• No person shall remove, obstruct or damage any of the provided fire equipment.

• The Fire & Emergency Services may, depending on the circumstances of each case, require a client, contractor,

supplier or exhibitor to provide additional fire equipment.

FIRE RETARDATION

The local council By-Laws quite clearly state that no combustible material with a high fire rating may be displayed at any

event. Thatch is regarded as a major fire hazard and event organisers / exhibitors planning to use thatch as part of their

display will be required to provide a Fire Retardation Certificate indicating that the product has been treated with a fire

retarding compound.

The Fire and Emergency services have banned the use of hay and hessian and all events.

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When draping is used as part of a display, please ensure the draping does not come into contact with electrical wiring,

fittings and/or globes and drops no lower than 5cm above the carpeted floor.

Please take note of the following

• Draping/curtaining, backdrops, thatch, etc are considered to be “combustible materials”.

• All combustible materials are to be treated an SABS approved fire retardant substance.

• Certificates from recognised suppliers confirming retardation must be made available and presented on each

stand.

• The venue provides a fire retardation service for a fee. Please contact the Events Manager for more details.

GAS REGULATIONS

All clients and exhibitors are to abide by the following regulations relating to the use of LPG;

• The use of gas must be applied for via the safety consultant who will submit applications to the Johannesburg

Fire & Emergency Services (EMS). The JHB Fire & Emergency Services restrict the amount of gas permitted in

the venue and dictate what fire precautions are to be taken.

• Gas bottles must be fitted with pressure regulators.

• No connections or the changing of cylinders will be permitted during show times. All connections must be

completed before the show commences each day. Should the gas run out during the day, no further installations

will be allowed until the next morning;

• Upon delivery, LPG bottles will need to be checked-in by the event security company and a certified installer

must connect the cylinder to the equipment. The contracted security company must advise the Events Manager

when gas arrives at the venue. The installer must provide a Certificate of Compliance for the installation which

must be made available to the Events Manager and the EMS representative.

• The exhibitor remains solely responsible for the safety and security of all gas cylinders.

• The exhibitor must ensure that a 9kg dry powder fire extinguisher is installed in close proximity to the gas

cylinder.

All fire fighting equipment must have service labels from a SABS approved servicing company with a service

date no older than 9 months;

• Exhibitors must ensure that the LPG cylinders are easily accessible and that signage indicating the location of

the cylinder has been displayed.

• The gas cylinder must be disconnected at night or when the area is not manned and removed from the venue

floor and stored in the predetermined point designated by the Venue.

• All piping must be in good order, with flexible hosing to a maximum of three (3) meters and copper piping

used for installations beyond this point or for secondary points.

• Any spare cylinders are restricted to a maximum capacity of 9kg and must be stored outside of the building

in a lockable facility designated by the venue.

• There are no extraction systems in the main arena and as such cooking must be kept to a minimum. No deep

fat fryers will not be allowed.

• The venue reserves the right to remove all gas from site should any of the above conditions not be adhered

to regardless of concluded arrangements

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An application must be submitted in writing to the venue and safety consultant twenty one (21) days prior to the event

and must be forwarded to the Events Manager (this application should be on a company letterhead and must indicate

the intended use of the gas). The safety consultant will in turn submit an application to the Fire & Emergency Services

Department no less than fourteen (14) days prior to the event.

Open flames are not permitted in the venue unless written approval has been granted by the venue and the Emergency

Management Services.

The Use and Storage of Liquefied Petroleum Gas (LPG), Flammable Liquids and Hazardous Substances for Indoor Events:

• The guidelines below are relevant to the safe storage and use of LPG and other flammable liquids at events.

• These guidelines must be read in conjunction with all relevant codes and the City of Johannesburg By Laws

pertaining to the handling and storage of flammable liquids. These guidelines only provide for the following

classes:

»» Class 0: LPG

»» Class 1: Flashpoint below 21° Celsius

»» Class 2: Flashpoint between 21 and 55° Celsius

»» Class 3: Flashpoint above 55 and 90° Celsius

• All industrial gasses and pyrotechnics are excluded from this guideline.

The relative code to be used for the use of LPG and Normative References is the SANS 087

• Handling, storage and distribution of LPG in Ticketpro Dome, commercial and industrial installations in regards

to the following:

»» Part 1: Consumer LPG cylinder installations

»» Part 2: Installations in mobile units and small non-permanent buildings

»» Part 3: Retail outlets and similar sites for small containers

Codes and the City of Johannesburg By Laws pertaining to the handling and storage of flammable liquids

• Multiple applications by various users will be evaluated by EMS on a merit to merit basis.

• Any spare cylinders are restricted to a maximum capacity of 9kg and must be stored outside of the building

in a lockable facility designated by the venue.

• A qualified installer with the relevant certifications and licenses must install the gas connections and sign off

the installation on a Certificate of Compliance.

• A copy of the relevant license and Certificate of Compliance must be made available to the Fire & Emergency

Services representative and a copy must be supplied to the appointed Venue Safety Officer.

• A 9kg dry powder fire extinguisher must be installed in close proximity to the gas cylinder.

• Clear signage must be displayed indicating where the gas cylinder has been installed.

• The gas cylinder must be easily accessible and not locked or blocked.

• Installed units must be placed in a well ventilated area and not subject to a confined space that may

deoxygenate the area.

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• All piping must be in good order, with flexible hosing to a maximum of three (3) meters and copper piping

used for installations beyond this point or for secondary points.

• The regulator should be tested and must have permanent connections with no leaks.

Please note:

• Final permission can only be granted once the above conditions have been met and inspected by the EMS

representative.

• Should the Johannesburg Emergency Services representative or the Venue Safety Officer feel that unsafe

conditions prevail, this will need to be rectified before final permission is granted.

GENERAL NOTES AND GUIDELINES FOR ORGANISERS

• For fire regulation reasons all fire exits; internal and external must be kept clear when the building is open to

the public.

• All emergency escape routes and doors must be kept clear from any form of obstruction at all times.

• All vehicles must be parked 6 metres away from the building in the rear compound at Tower A and must not

obstruct emergency routes indicated by yellow markings.

• All refuse is to be discarded in the bins provided by the venue and maintained by the event cleaning

contractors.

• In accordance with the Occupational Health & Safety Act, no machining / cutting of wood or metal is permitted

within the building. Anyone found contravening this instruction would be removed from the venue. Preparation

is to be done prior to building, should it become necessary to do final cutting / finishing on site, this is to be

done outside the building in a safe location. Please enquire with the Security Contractor as to the location.

• Electrical installations belonging to the Ticketpro Dome may not be interfered with, altered or in any way used

without authority from the Ticketpro Dome’s Operations Manager.

• No welding cables will be allowed on any electrical installation.

• No security dogs will be allowed into the building except with the consent of the Events Manager. Should such

consent be forthcoming it will be under the proviso that the animals will be supervised & controlled at all times

and that the dogs will be kept on a leash at all times.

• No doors may be tampered with or wedged open.

• Flight cases are to be kept closed at all times when unattended and must be stored out of harm’s way.

• Unless prior approval has been obtained no one will be allowed onto the catwalk.

• All electrical cables must comply with relevant safety standards.

• All lighting gels must be self-extinguishing.

• All secondary cables and pick-up points are to be non-combustible.

• All drapes, curtains, timber and/or any part of the stage set shall be non-combustible, inertly non-flammable

or durably flame proofed (a certificate confirming treatment must be forwarded to the Events Manager).

• All staging must conform to safety standards and must be cross-braced at all times. All sides not facing the

audience must be equipped with handrails including all stairwells.

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• Only suppliers from the Ticketpro Dome’s preferred suppliers list may be used for stage building.

• No firearms are permitted on the premises of the Ticketpro Dome.

INSURANCE It is required that insurance cover be taken out by the event organiser for the duration of the event for a minimum of

R20 million. This is to include transport to and from the venue. The period of liability for the organiser shall be deemed

to run from the time the organiser or any of their agents or contractors first enter the venue and to continue until all

exhibits, stage pieces, equipment and property have been removed. The organiser must also carry public liability

insurance for visitors. Items such as cell phones, laptops, TV’s, DVD’s and video equipment must not be left unattended

at any time. As a general rule it is suggested that exhibitors carry public liability cover in excess of a minimum of R5

million for the purposes of exhibiting at an exhibition and that any contractors appointed should carry the same value

of R5 million liability cover.

LIABILITY The Contractors are personally responsible for the control and management of their equipment and shall be personally

liable for any claims which may be made in respect of injuries which may arise or be caused by the use of this equipment.

The organiser/exhibitor acknowledges that due to the layout of the exhibition area and the large numbers of people

occupy this space, it is impossible for adequate security to be provided to protect the exhibitor’s merchandise and other

property. Accordingly, the organiser/exhibitor assumes all risk for the loss of their merchandise, fixtures, displays and

any other property located in the exhibition area, storage areas or any other area where access has been provided to

organisers/exhibitors by the venue, where such loss results from theft, vandalism and/or any other damage caused by

any agent, employee of the venue or any other person either authorised or not authorised to be present at the

exhibition hall. It is recommended that all parties consult their individual insurance representatives to obtain

appropriate insurance coverage.

PUBLIC SERVICES Fire & Emergency Services; SAPS; Metro Police; Disaster Management; Local Fire Station; Environmental Health;

Johannesburg Roads Agency (JRA); City Power and City Water.

• Officers from these organisations may perform various duties at an event, assisting both the organiser and

the venue with the protection of patrons.

• We request that an allocation be made for a meal voucher (± R55) for each officer whilst on duty during the

event, and complimentary tickets for each department listed above.

• The vouchers are prepared and distributed by the venue on the event day

• A Venue Operations Meeting will be arranged two weeks prior to the event and representatives from the

aforementioned public services will be invited to this meeting. At this meeting the Public Services will provide

an indication of the expected numbers of their officers who will be on duty at the event.

PYROTECHNICS & SPECIAL EFFECT S • A written application for the use of pyrotechnics and special effects must be submitted to the Events Manager

for approval fourteen (14) days prior to the commencement of the event.

• Any “special effects machinery” must be authorised by the Events Manager.

• In case of pyrotechnics, special care must be taken and the SAPS Explosives Unit and the Johannesburg Fire

Prevention Branch must evaluate all presentations.

P a g e | 42

• The SAPS Explosives Unit will arrange a demonstration for evaluation and approval. The effects of any smoke

reducing equipment must be restricted to the stage area.

• The use of special effects is subject to agreement by the Management of the Ticketpro Dome, The Chief Fire

Prevention Officer and the SAPS Explosives Unit.

RISK ASSESSMENT • A risk assessment must be conducted for each event and must be submitted along with the Safety File to the

Events Manager on the first build up day of the event. A time will be confirmed during the Venue Operations

Committee (VOC) meeting and all relevant parties are required to attend.

• The risk assessment is required to ensure that all parties involved in the event have considered the risks

associated with the event and have taken all necessary precautions to ensure a safe and secure environment.

• During the risk assessment, all certificates, indemnity forms and relevant documentation pertaining to the

approval of the following will be sourced and submitted to the venue’s Safety Consultant:

»» Gas applications

»» Exhibition stands (temporary ceilings; double storey; flammable materials)

»» Fire retardation of flammable materials will be required;

»» Structural Engineers Certificates;

»» Certificate of Compliance;

»» Rigging Certificates etc.

• The Ticketpro Dome has both structural and personal indemnity forms.

»» Structural indemnities are required when structures are above two meters in height or of unique

design;

»» Engineer’s Certificates are required when structures are above two meters in height, have stairs, a

roof and/or people will have access to the structure (i.e. double storey stand; climbing wall, etc.)

»» All relevant signage, guardrails and weight restrictions must be taken into account in accordance

with the OCHSA act and SABS O400 national building regulations.

»» Personal indemnities are required when individuals are taking part in a potentially hazardous event

(archery; climbing wall; etc.).

SAFE WORKING PRACTICES Contractors need to ensure that they are working according to the guidelines and regulations as prescribed by the

Occupational Health & Safety Act. It is required that all contractors and sub-contractors adhere to the Safe Working

Practices as set out in the Act. Staff and contractors shall be vigilant towards health & safety issues and shall observe

the following practices which will be monitored and enforced by the organisers:

• The understanding of the Fire & Emergency Services procedures.

• Aisles leading to emergency exits are kept clear and unobstructed.

• The use of hard hats when working or restricting access to dangerous and hazardous areas.

• The need to wear suitable protective clothing including eye, ear, foot and hand protection, where relevant.

P a g e | 43

• The safe use and storage of flammable liquids and substances. The must be segregated from waste and other

risk areas.

• Chemicals and liquids are removed from the venue for safely and properly disposed. These products may not

be disposed of in general refuse areas.

• Portable power equipment is used for the purposes intended with safety guards correctly fitted and used.

• Ensuring portable electric tools are used with minimum length of trailing leads and not left unattended with

a live power supply.

• That forklifts are not used by anyone other than fully trained personnel.

• That proper scaffolding is used during construction and that safety features are provided, in acceptance with

established standards, and tower scaffolding is used and properly constructed.

SAFETY GUIDELINES

• Prior written approval from the venue is required for the use of high risk apparatus or equipment.

• No fixing, attachment or penetration of any fabric or structures are permitted on floors.

• The venue must give their written approval where any of the following is proposed:

»» Any material, exhibit or substances that is hazardous, noxious, explosive or of an objectionable

nature;

»» Items that produce fumes or smoke;

»» Operating machinery and apparatus;

»» The use or display of pyrotechnics and lasers;

»» The use or display of radioactive materials, flammable liquids, oils and gasses as well as welding or

compressed air;

»» The use of balloons and public entertainment including amusement displays, live performances and

live animals on display.

STRUCTURAL STABILITY

• The structure of the set shall safely sustain the combined dead and imposed loads without any deflection or

deformation which would impair stability.

• All materials used in construction shall be;

»» Non-combustible material;

»» Flame resistant timber of any thickness;

»» Flame resistant plastic and boarding;

»» Chipboard or block board more than 18mm thick.

P a g e | 44

• All materials used for decorative finishes to a set shall be:

»» Able to pass a test of flammability or for surface spread of flame;

»» Be fixed taut or in tight pleats to a solid backing;

»» Be secured at floor level;

»» Shall not ignite when subjected to a flame for 10 seconds.

• Any paint used shall be water based. The use of paint sprayers is not permitted

THE TICKETPRO DOME AND CLIENT RESPONSIBILITIES • Notwithstanding all of the aforementioned Terms and Conditions and Contract Documentation, it is

incumbent on all parties, the Ticketpro Dome, Client and all employees, workmen, contractors, exhibitors to

work in a safe manner;

• All plants and tools used at the Ticketpro Dome shall be safe and free from damage;

• To this end all parties shall comply with the Occupational Health and Safety Act, Act No 85 of 1993;

• All injuries and incidents must be reported to the Ticketpro Dome and any claims made or injuries sustained

by people working in or visiting the Ticketpro Dome shall be reported as required by the OCHSA;

• Any unsafe conditions or acts shall be immediately registered in a report and shall be immediately discussed

with the person/s concerned (the Ticketpro Dome/Client/Exhibitor, etc.) to ensure remedial action is taken to

obviate such unsafe condition or act.

• Should no satisfactory remedial action be taken to rectify the problem to the satisfaction of the inspecting

authority then the Ticketpro Dome, together with the Client shall prevent the opening of the event to the public

and shall take every reasonable precaution to ensure the safety of workmen in the workplace;

• All certificates of competency, inspection certificates for ladders, scaffolding, tools etc. shall be made available

for scrutiny by the Ticketpro Dome’s Inspectorate. All electrical wiring shall be carried out by a competent

electrical contractor/ wireman, who shall be certificated to carry out such work;

• The Ticketpro Dome’s Inspectorate shall strictly monitor the restrictions on hanging of banners and signage

together with restrictions in respect of people working at height during an event.

• Safety Inspections by the Ticketpro Dome’s inspectorate will take place at any time during event set-up time,

the event and during the breakdown after the event

VEHICLES, DISPLAY • No vehicle propelled by an internal combustion engine shall enter any building in which an event is taking

place during the time that the event is open to the public.

• No motor vehicles used for delivery of materials or exhibits are permitted to remain in the venue overnight.

If required to remain at the Ticketpro Dome, the Event Manager and Venue Security Manager are to be advised

and the vehicle parked where agreed.

• All petrol fuelled motor vehicles and other equipment fitted with a fuel tank, including boats, plant or

machinery must comply with the following:

»» The Ticketpro Dome must be advised by the event organiser of all stands where these exhibits will

be shown;

P a g e | 45

»» The fuel tanks of vehicles must contain only sufficient fuel to move the vehicle out of the venue i.e.

less than a ¼ tank of fuel;

»» The fuel tanks on all equipment with a combustion engine must be sealed with a locked cap.

»» No extra petrol/diesel may be stored in the Venue

»» All batteries within vehicles must be removed or the terminals disconnected or permanently isolated

before the public is admitted into the venue and must not be reconnected until after the final closure

of the event;

»» All vehicles must be provided with a drip tray and shall be positioned within the boundaries of the

stand so that any protrusions, doors, tail lifts etc. do not infringe upon the aisles;

»» The running of internal combustion engines during the open period of the event is strictly prohibited;

»» Filling or emptying of fuel tanks inside the venue is strictly prohibited;

VEHICLES, PARKED WITHIN THE BUILDING

As a fire prevention measure, it is STRICTLY FORBIDDEN to park any vehicles within the loading bays, in front of

emergency exits or within yellow demarcated zones. Any vehicle found disregarding this rule will be fined by the

Johannesburg Fire & Emergency Services.

Vehicles must be parked 6 meters away from the building in the bone yard at Tower A and must not obstruct emergency

routes indicated by yellow markings. Vehicles are allowed into the Main Arena during build-up and breakdown, strictly

for loading purposes, and it is the responsibility of the security contractor to monitor the entry and exit of these vehicles.

The following conditions apply:

• Exhibitors / Contractors must off-load and immediately remove their vehicles to an allocated parking bay;

• No vehicles may park or drive on the tiled areas;

• Height restrictions apply.

SECTION 6 MAIN ARENA – LEVEL 2

ACCESS BETWEEN LEVELS

A lift and two sets of escalators facilitate access between the Main Arena and the Mezzanine Level.

An additional set of escalators located at Entrance 4 allows for access between the Banqueting Lobby, and Entrance 4

on the Main Arena Level.

CAPACITY

Facility Standing/Seated Fully

Seated Banquet

Bleachers Only

(Main Arena)

Bleachers Only (Mezzanine)

Main Arena and

Mezzanine level

19 114 13 432 5000 3 584 2 392

Restrictions apply - direct enquiries to Events Manager

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FACILITIES

Facilities Quantity

Exhibitors lounges 1

Loading areas 2

Entrances 4

Emergency Exits 11

Star Suites 2

Organisers office 1

Storerooms 6

Ticket office 1

Toilet facilities 12

Public telephone facilities 3

Physically disabled toilets 4

Lifts 2

Escalators 2 sets

ATM 2

FLOOR LOADING AND HEIGHT RESTRICTION

Height restrictions - ceiling Heights Main Arena to first catwalk 19m

Main Arena to second catwalk 17m

Main Arena to third catwalk 15m

Weight Restrictions

Due to North side of the venue being on a cement-floating floor, there are certain weight restrictions that apply

South Side (Side A) 2.5 tons per square meter with 10 tons Universal Distribution load

North Side (Side B) 0.5 tons per square meter with a 3 ton Universal distribution Load

Catwalk 22kg restriction per banner

Clearance of Access Doors

Tower C main loading door 6.0m W x 3.8m H

3.7m clearance

Tower C stool doors (adjacent to EFS) 3.65m W x 3.250m h

3.0 clearance

Tower A stool doors 3.5m W x 3.2m H

3.1 clearance

Tower A glass doors 3.8m W x 2.7m H

2.5m clearance

LOADING AREAS

Three Loading Areas service the Main Arena:

• Tower A loading area which is situated on the west end of the Ticketpro Dome and has a maximum height of

3.1 metres and width of 3.8 metres

• Tower C loading area which is situated on the east end of the Ticketpro Dome and has a maximum height of

3.0 metres and width of 3.6 metres.

• The Main loading bay which is situated next to Tower C and has a maximum height of 3.8 metres and maximum

width of 6 metres.

P a g e | 47

MULTI PURPOSE SURFACE

The Main Arena floor is coated with a hi-build grey epoxy, which is an ideal surface for exhibitions, concerts, sporting

events and conventions. As it is costly to repair the floor, it is kindly requested that organisers, contractors and exhibitors

respect the floor in order to minimize any damage. Any damages will be charged to the client.

SECTION 7 MEZZANINE – LEVEL 3

ACCESS BETWEEN LEVELS

A lift and two sets of escalators facilitate access between the Main Arena and the Mezzanine Level.

CAPACITY

Standard Hospitality Suite Capacities

Room Name U-Shape School room Cinema Cocktail Area (sq m)Hospitality Suite 1 10 12 18 25 51 sqm

Hospitality Suite 2 18 24 40 50 76 sqm

Hospitality Suite 4 30 48 90 100 110 sqm

Hospitality Suite 5 10 12 18 25 46 sqm

Augusta Suite 18 15 40 50 64 sqm

** estimated U-shape and schoolroom configuration

Concert Hospitality Capacities

Room NameHospitality Suite 1

Hospitality Suite 2

Hospitality Suite 4

Hospitality Suite 5

Suite 4, 5 & bubble

Syringa Suite

Marula Suite

Baobab Suite

Facility Quantity Dimensions

Mezzanine Level to roof

Weight Restrictions

Min Pax Max Pax

Estimated Capacity per seating style

50 80

Facilities

Capacities

325

60 110

60 120

20 25

30 50

-- 100

-- 25

--

1

2

8

Loading areas

Entrances

Emergency exits

2

2 sets

Toilet facilities

Physically disabled toilets

Lifts

Escalators

*

*

*4

2

No loading on tiled areasMezzanine Level

22kkg restriction per bannerCatwalk

Entrance 2 Bridge

Height Restrictions - Ceiling Heights

3.0m W x 2.0m H

Clearance of Across Doors

2 55m (Dependant on ducting underneath level)

a weight restriction of 500 KG, Universal Distribution Load

*

10 pax max

*

FLOOR LOADING AND HEIGHT RESTRICTIONS

*

P a g e | 48

FLOOR PLANS

Please refer to Annexure D for a master floorplan

LOADING AREAS

One loading bay ramp services the Mezzanine level at Entrance 2 with a maximum height of 2 metres, width of 3 metres

and a vehicle restriction of one ton.

MULTI PURPOSE SURFACE

The exhibition and some hospitality floor space on the Mezzanine level, is coated with the same hi-build epoxy as the

Main Arena floor. A five (5) metre tiled walkway, which runs the circumference of the Mezzanine, separates the event

space and the balustrade.

ANNEXURES

ANNEXURE A | DIRECTIONAL MAP

ANNEXURE B | CAPACITY CHART

ANNEXURE C | FLOOR PLAN – MAIN ARENA (LEVEL 2)

ANNEXURE D | FLOOR PLAN – MEZZANINE (LEVEL 3)

ANNEXURE E | FLOOR PLAN – MAIN ARENA CATWALKS

ANNEXURE F | FLOOR PLAN – PRECINCT PARKING MAP

ANNEXURE G | BLUE WING EVENTS AND CONFERENCE CENTRE

ANNEXURE H l PERMITTED SUPPLIER LIST

ANNEXURE I l MINIMUM MEDICAL REQUIREMENTS

ANNEXURE J |MINIMUM SECURITY REQUIRMENTS

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ANNEXURE A | DIRECTIONAL MAP

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ANNEXURE B | VENUE CAPACITY

Total Venue Capacity

Facility Standing/Seated Fully

Seated Banquet

Bleachers only

(Mezzanine)

Bleachers only

(Mezzanine)

Main Arena & Mezzanine 19,114 13,432 5000 3584 2392

Restrictions apply - direct enquiries to the Events Manager

Standard Hospitality Suite Capacities

Estimated Capacity per seating style

Room Name U-Shape School room

Cinema Cocktail Area (sq m)

Hospitality Suite 1 10 12 18 25 51 sqm

Hospitality Suite 2 18 24 40 50 76 sqm

Hospitality Suite 4 30 48 90 100 110 sqm

Hospitality Suite 5 10 12 18 25 46 sqm

Augusta Suite 18 15 40 50 64 sqm

** estimated U-shape and schoolroom configuration

Concert Hospitality Capacities

Room Name Min Pax Max Pax

Hospitality Suite 1 20 25

Hospitality Suite 2 30 50

Hospitality Suite 4 -- 100

Hospitality Suite 5 -- 25

Suite 4, 5 & bubble -- 325

Syringa Suite 60 110

Marula Suite 60 120

Baobab Suite 50 80

Facilities

Facility Quantity Capacity

Loading areas 1 *

Entrances 2 *

Emergency exits 8 *

Toilet facilities 4 *

Physically disabled toilets 2 *

Lifts 2 10 pax max

Escalators 2 sets *

FLOOR LOADING AND HEIGHT RESTRICTIONS

Height Restrictions - Ceiling Heights

Mezzanine Level to roof 2 55m (Dependant on ducting underneath level)

Weight Restrictions

Mezzanine Level

a weight restriction of 500 KG, Universal Distribution Load

No loading on tiled areas

Catwalk 22kkg restriction per banner

Clearance of Across Doors

Entrance 2 Bridge 3.0m W x 2.0m H

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ANNEXURE C | FLOOR PLAN – MAIN ARENA (LEVEL 2)

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ANNEXURE D | FLOOR PLAN – MEZZANINE (LEVEL 3)

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ANNEXURE E | FLOOR PLAN – MAIN ARENA CATWALKS

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ANNEXURE F | FLOOR PLAN – PRECINCT PARKING MAP

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ANNEXURE G l BLUE WING EVENTS AND CONFERENCE CENTRE

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P a g e | 57

ANNEXURE H l PERMITTED SUPPLIER LIST

Click Here to access online version of supplier list

P a g e | 58

ANNEXURE I l MINIMUM MEDICAL REQUIREMENTS

No. of Medics Response Vehicle Am bulance

1 0 0

1 0 0

1 0 0

No. of Medics Response Vehicle Am bulance

1 0 0

No. of Medics Response Vehicle Ambulance

1 0 0

2 0 0

2 0 1 + crew

No. of Medics Response Vehicle Ambulance

2 0 0

3 1 1 + crew

No. of Medics Response Vehicle Am bulance

1 0 0

1 0 0

2 000 pax below 4 001 - 10 000 pax 10 001 - 13 000 pax 13 001 - 19 000

0 4 5 5

2 3 5 6

0 2 3 4

0 1 1 1

3 000 pax & below 5 001 - 10 000 pax 10 001 - 13 000 pax 13 001 - 19 000

0 2 2 2Ambulance

Vehicle Deploym ent

ANNEXURE H l MINIMUM MEDICAL REQUIREMENTS

3 001 - 5 000 pax

1

2 001 - 4 000 pax

2

Intermediate Life Support

Intermediate Life Support

Consum er Expo Level

Level

Intermediate Life Support

1x basic Life support, 1x

Intermediate Life support

1x basic Life support, 1x

Intermediate Life support

WITH ACTIVITIES / OUTSIDE AREAS/ PHYSICAL DEMOS

Week day deployment

Weekend deployment, maximum

capacity 10 00p/d

Weekend deployment, capacity 10 00

PLUS p/d

Type

Weekend deployment maximum

capacity 10 000 p/d

Weekend deployment capacity 10 000

PLUS p/d

1x basic Life support, 1x

Intermediate Life support

1x basic Life support, 2x

Intermediate Life support

CONCERTS / SHOW S / CONF ERENCES / BANQUETS

Level

Intermediate Life Support

Advanced Life support

VOC Representative

Load in days

Load out days

EVENT DAYS

Medic Deploym ent

1

1

1

Consum er Expo

NO ACTIVITIES / OUTSIDE AREAS/ PHYSICAL DEMOS

Basic Life Suport

Type Level

LevelExpo Days

EXHIBITIONS

Trade Expo - less than 2 000 p/d

Intermediate Life Support

Intermediate Life Support

Intermediate Life Support

Contractor build-up days

Exhibitor Build-up days

Breakdown Days

Intermediate Life Support

P a g e | 59

ANNEXURE J |MINIMUM SECURITY REQUIREMENTS

ANNEXURE J I MINIMUM SECURITY REQUIRMENTS I EXHIBITION - MAIN ARENA

Loading Days

Security Per show day

Areas covered by Exhibition Access Control Supplier Areas covered by Exhibition Access Control

Supplier

Load in 1st Day Entrance 1

Entrance 4

Tower C 2 Exit 2

Tower A 1 Supervisor 1

ATBRO Gate (weekdays only) 1 7

Organisers Office 1

Roving 1 Entrance 3 - Exhibitors

Supervisor 1 Entrance 2

7 Smoking & fire exit 1

Supervisor 1

Load in 2nd Day 4

Tower C 3 Entrance 4 - Parking G access only

Tower C - traffic control 2 Entrance 3

Tower A 2 Exit 1

Tower A glass door 1 Supervisor 1

Roving 2 5

Supervisor 1

Organisers Office 1 Main Arena General

Reliever 1 Organisers Office 1

ATBRO Gate (weekdays only) 1 Fire Escape - Tower A 1

Top and bottom precinct gates to secure the inner precinct 2 Fire Escape - Tower C 1

Exhibitor parking 2 Entrance 5 1

Supervisor 1 Fire Escape - ATBRO 1

Manager 1 Fire Escape - Entrance 6 2

20 Tower A - wooden doors 1

ATBRO Gate (weekdays only) 1

Load out overnight Roving 2

Reliever 2

Tower C 1 10

Tower A 1

Roving 1 Management

Exhibitor parking 1 Supervisors 1

Supervisor 1 Manager 1

5 2

Total Security per show day 23

Pit Manager 1 1Tower C 1 1 Reaction Manager 1 1Tower A 1 1 Manager 1 1ATBRO Gate (weekdays only) 1 1 VOC Representative 1 1Roving 1 1 4 4Supervisor 1 1

5 5 Reacton Total 46 54

Tower C 1 1Tower A 1 1 Queue Controller 1 1Roving 1 1 Searchers (male/female) 6 6Supervisor 1 1 Ticket tearers 3 3Tower A glass door 1 1 Internal Precinct 2 2Production Office 1 1 Glass doors 4 4Gennie door 1 1 Supervisor 1 1Stage 1 1 17 17Supervisor 1 1

9 9Queue controller 2 2Searchers (male/female) 8 8Ticket tearers 4 4

Tower C 1 1 Ticket office 1 1Tower A 1 1 Supervisor 1 1Roving 1 1 16 16Top and bottom precinct gates to secure the inner precinct 2 2Supervisor 1 1

34 34 Queue controller 1 1Searchers (male/female) 8 8Ticket tearers 4 4Smoking door 2 2VIP entrance 2 2Supervisor 1 1

18 18

Stage right floor entrance 1 1 Ramp control / evac 1 3Stage left floor entrance 1 1 Supervisor 0 1Stage right screen/curtain evac 1 1 1 4Stage left screen/curtain evac 1 1Fire escape, Tower A wooden doors 1 1Fire escape, top of Augusta 1 1 Searchers (male/female) 0 8Fire escape, storeroom 6 1 1 Ticket tearers 0 8Fire escape, generator door 1 1 Supervisor 0 2Fire escape, glass roller door 1 1 0 18Tower A - outside - vehicle security / traffic management 2 2ATBRO Gate (weekdays only) 1 1

12 12 Disabled Platform 1 2Fire Escape - entrance 6 main arena 1 1Fire Escape - ATBRO 1 1

Stage control, per stage entrance 2 2 Fire Escape - tower C & D 2 2GRO on stage 1 1 Escalators 4 4Production Office - local & int (1x each) 2 2 9 10Dressing rooms - 1x per artist / room tba tbaGuest Relation Officers - event dependent tba tba

5 5 Queue shoots / Ramp Control 0 2Searchers (male/female) 0 4Ticket tearers 0 2

Supervisor 1 1 Supervisor 0 1Manager 1 1 0 9VOC Representative 1 1

3 3Ramp control / evac 1 2

Backstage Total 20 20 Supervisor 0 11 3

Entrance 5 1 1Fire Escape - Entrance 7 0 1Fire Escape - Tower D 0 1

Front of stage barricade 6 6 1 3Stage right gates 2 2Stage left gates 2 2

10 10 Supervisors 1 1Manager 1 1VOC Representative 1 1

Entrance - bleacher A 1 1 3 3Entrance - bleacher N 1 1Prime seating AISLE control 10 10 Access Control Total 50 85

12 12 Total 116 159Reaction - FOH 2 2Reaction - roaming team 16 16Reaction - Mezzanine 0 6Reaction Supervisors 2 4

20 28

Fully Seated Concert 6000 13000

ANNEXURE J I MINIMUM SECURITY REQUIRMENTS I FULLY SEATED CONCERT

Areas covered by Reaction Supplier - Continued

Fully Seated Concert 6000 13000

Areas covered by Access Control Supplier

Show

Position 6000 13000

Backstage Management

2nd Load out depends on production size, deployment above will apply

Load in per day

Load in show day

Load out overnight

Reaction Management

Areas covered by Access Control Supplier

Areas covered by Reaction Supplier

Areas covered by Backstage SupplierBackstage

Backstage - Production Requirements TBC

Golden circle seating

Reaction Teams

Pit

Entrance 1 - Top Precinct

Entrance 1 - Bottom Precinct

Entrance 3

Entrance 4

Parking G Ramp

Mezzanine General

Access Control Management

Main Arena General

Entrance 2

Entrance 7

Reaction - FOH 2 2Tower C 1 1 Reaction - FOH exits 4 4Tower A 1 1 Reaction - roaming team 8 8ATBRO Gate (weekdays only) 1 1 Reaction - Mezzanine 0 6Roving 1 1 Reaction Supervisors 2 4Supervisor 1 1 16 24

5 5Primary stage manager 1 1Reaction Manager 1 1

Tower C 1 1 Manager 1 1Tower A 1 1 VOC Representative 1 1Roving 1 1 4 4Supervisor 1 1Tower A glass door 1 1 Reacton Total 66 74Production Office 1 1Gennie door 1 1Stage 1 1Supervisor 1 1

9 9 Queue Controller 2 2Searchers (male/female) 6 6Ticket tearers 3 3Internal Precinct 2 2

Tower C 1 1 Glass doors 4 4Tower A 1 1 Supervisor 1 1Roving 1 1 18 18Top and bottom precinct gates to secure the inner precinct 2 2Supervisor 1 1

34 34 Queue controller 2 2Searchers (male/female) 8 8Ticket tearers 4 4Ticket office 1 1Supervisor 1 1

16 16

Queue controller 4 4Stage right floor entrance 1 1 Armbanders 6 6Stage left floor entrance 1 1 Searchers (male/female) 8 8Stage right screen/curtain evac 1 1 Ticket tearers 4 4Stage left screen/curtain evac 1 1 Smoking door 2 2Fire escape, Tower A wooden doors 1 1 VIP entrance 2 2Fire escape, top of Augusta 1 1 Armband supervisor 1 1Fire escape, storeroom 6 1 1 Supervisor 1 1Fire escape, generator door 1 1 28 28Fire escape, glass roller door 1 1Tower A - outside - vehicle security / traffic management 2 2ATBRO Gate (weekdays only) 1 1 Ramp control / evac 1 3

12 12 Ambanders 0 3Supervisor 0 1

1 7Stage control, per stage entrance 2 2GRO on stage 1 1Production Office - local & int (1x each) 2 2 Searchers (male/female) 0 8Dressing rooms - 1x per artist / room tba tba Ticket tearers 0 8Guest Relation Officers - event dependent tba tba Supervisor 0 2

5 5 0 18

Supervisor 1 1 Disabled Platform 2 2Manager 1 1 Fire Escape - entrance 6 main arena 1 1VOC Representative 1 1 Fire Escape - ATBRO 1 1

3 3 Fire Escape - tower C & D 2 2Escalators 4 4

Backstage Total 20 20 10 10

Queue shoots / Ramp Control 0 2Searchers (male/female) 0 4Ticket tearers 0 2Supervisor 0 1

Emergency gates 2 2 0 9Pitt - reaction 10 10Water points 2 2Stage right gates 1 1 Ramp control / evac 1 2Stage left gates 1 1 Supervisor 0 1

16 16 1 3

Reaction - secondary barricade 6 6 Entrance 5 1 1Reaction supervisors 2 2 Fire Escape - Entrance 7 0 1Reaction 6 6 Fire Escape - Tower D 0 1Evacuation gates 10 10 1 3Reaction - entrance stage right and left 4 4Reaction - supervisors stage right and lift 2 2

30 30 Supervisors 1 1Manager 1 1VOC Representative 1 1

3 3Access Control Total 62 99Total 148 193

ANNEXURE J I MINIMUM SECURITY REQUIRMENTS I STANDING ONLY CONCERT

Areas covered by Reaction Supplier - continued

Reaction Management

Areas covered by Access Control Supplier

Standing Only Concert 15000 19000

Areas covered by Access Control Supplier

Load out overnight

15000 19000

Show

Entrance 1 - Bottom Precinct

Entrance 3 - Golden Circle

Entrance 4

Areas covered by Backstage SupplierBackstage

15000 19000Primary Stage Barricade

Main Arena General

Golden circle (based on maximum capacity of 5 500 pax)

Reaction Teams

Backstage Management

Areas covered by Reaction Supplier

Backstage - Production Requirements TBC

2nd Load out depends on production size, deployment above will apply

Load in per day

Load in show day

Position

Entrance 1 - Top Precinct

Standing Only Concert

Entrance 2

Entrance 7

Mezzanine General

Access Control Management

Parking G Ramp

Reaction - FOH 2 2Tower C 1 1 Reaction - FOH exits 4 4Tower A 1 1 Reaction - roaming team 8 8ATBRO Gate (weekdays only) 1 1 Reaction - Mezzanine 0 6Roving 1 1 Reaction Supervisors 2 4Supervisor 1 1 16 24

5 5Primary stage manager 1 1Reaction Manager 1 1

Tower C 1 1 Manager 1 1Tower A 1 1 VOC Representative 1 1Roving 1 1 4 4Supervisor 1 1Tower A glass door 1 1 Reacton Total 66 74Production Office 1 1Gennie door 1 1Stage 1 1Supervisor 1 1

9 9 Queue Controller 2 2Searchers (male/female) 6 6Ticket tearers 3 3Internal Precinct 2 2

Tower C 1 1 Glass doors 4 4Tower A 1 1 Supervisor 1 1Roving 1 1 18 18Top and bottom precinct gates to secure the inner precinct 2 2Supervisor 1 1

6 6 Queue controller 2 2Searchers (male/female) 8 8Ticket tearers 4 4Ticket office 1 1Supervisor 1 1

16 16

Queue controller 4 4Stage right floor entrance 1 1 Armbanders 6 6Stage left floor entrance 1 1 Searchers (male/female) 8 8Stage right screen/curtain evac 1 1 Ticket tearers 4 4Stage left screen/curtain evac 1 1 Smoking door 2 2Fire escape, Tower A wooden doors 1 1 VIP entrance 2 2Fire escape, top of Augusta 1 1 Armband supervisor 1 1Fire escape, storeroom 6 1 1 Supervisor 1 1Fire escape, generator door 1 1 28 28Fire escape, glass roller door 1 1Tower A - outside - vehicle security / traffic management 2 2ATBRO Gate (weekdays only) 1 1 Ramp control / evac 1 3

12 12 Ambanders 0 3Supervisor 0 1

1 7Stage control, per stage entrance 2 2GRO on stage 1 1Production Office - local & int (1x each) 2 2 Searchers (male/female) 0 8Dressing rooms - 1x per artist / room tba tba Ticket tearers 0 8Guest Relation Officers - event dependent tba tba Supervisor 0 2

5 5 0 18

Supervisor 1 1 Disabled Platform 2 2Manager 1 1 Fire Escape - entrance 6 main arena 1 1VOC Representative 1 1 Fire Escape - ATBRO 1 1

3 3 Fire Escape - tower C & D 2 2Escalators 4 4

Backstage Total 20 20 10 10

Queue shoots / Ramp Control 0 2Searchers (male/female) 0 4Ticket tearers 0 2Supervisor 0 1

Emergency gates 2 2 0 9Pitt - reaction 10 10Water points 2 2Stage right gates 1 1 Ramp control / evac 1 2Stage left gates 1 1 Supervisor 0 1

16 16 1 3

Reaction - secondary barricade 6 6 Entrance 5 1 1Reaction supervisors 2 2 Fire Escape - Entrance 7 0 1Reaction 6 6 Fire Escape - Tower D 0 1Evacuation gates 10 10 1 3Reaction - entrance stage right and left 4 4Reaction - supervisors stage right and lift 2 2

30 30 Supervisors 1 1Manager 1 1VOC Representative 1 1

3 3Access Control Total 62 99Total Show Concert Deployment 148 193

Areas covered by Reaction Supplier - Continued

ANNEXURE J I MINIMUM SECURITY REQUIRMENTS I STANDING/SEATED CONCERT

Mezzanine General

Access Control Management

Entrance 3 - Golden Circle

Areas covered by Access Control Supplier

Reaction Teams

Backstage Management

2nd Load out depends on production size, deployment above will apply

Areas covered by Backstage SupplierBackstage

Entrance 2

Entrance 7

Entrance 1 - Top Precinct

Position 15000 19000

Entrance 4

Entrance 1 - Bottom Precinct

Parking G Ramp

Main Arena General

Reaction Management

Primary Stage Barricade

Golden circle (based on maximum capacity of 5 500 pax)

Position 19000Areas covered by Reaction Supplier

15000

Backstage - Production Requirements TBC

Show

Load in per day

Load in show day

Load out overnight

Seated / Standing Concert 19000

Load in / out covered by Access Control Supplier

15000