venali amc

Venali Innovative eMessaging Solutions | www.venali.com

Venali AMC

VENALI | Account Management Center


Log-on

LOG-ON | Enter your User ID and Password.

Click “Enter” to securely access your account.

Note: your User ID in most cases is your account number.


Start

START | Your complete resource for account information with access to fax activity, account balance andinvoices.

Track every step ofyour account activity in real-time, 24/7/365.

Click on “My Account”or “Support” from thenavigation menu on theleft to view options andget started.


Fax Numbers

FAX NUMBERS | View your company’s local and toll-free in-boundvirtual fax numbers.

This list makes it easy to verify that your fax to email numbers correspond with your email addresses.


Current or Past Activity

CURRENT OR PAST ACTIVITY | Access the information you need to manage your faxtraffic more effectively.

Select a specific timeframe and click “go”to view detailed graphsand charts of yourfax activity.

Click on “view calldetails” to view individual fax transmission activity.

Note: You’ll find the same information for both current and past activity. The only difference is current activity lists accounts not yet invoiced, and past activity displays accounts already invoiced.


Current Results

CURRENT RESULTS | Analyze and check the status of your fax transmissions.

This in-depth reportidentifies fax activityand delivery in detail.

You can also sort bycategory to furtheranalyze your faxactivity.

Detailed Report | In the status section a green “” identifies a successful fax. The red “X” identifies an unsuccessful fax transmission and possible reason.

Note: You can view up to 1,000 records per page.


Faxes Sent to a Specific Number

FAXES SENT TO A SPECIFIC NUMBER | Check the status of individual or groups of faxes.

You can evaluate searchresults from this look-upfeature by entering a specific fax number or area code (with % sign) and click “go”.

Here you can reviewdetailed information onfax transmissions. Note: You can view up to 1,000 records per page.

Detailed Report | In the status section a green “” identifies a successful fax. The red “X” identifies an unsuccessful fax transmission.


Archiving Option

ARCHIVING OPTION | Activate your entire company or a specific user/email address to store and manage fax messages.

From Current Activity, select a specific timeframe for faxes sent or received and click “go”.

Click on “view call details” then click on the destination fax number to easily reference your fax in PDF format.

Note: Archiving is billed separately from other Venali services.


Request CDR

REQUEST CDR | Receive an electronic report of your fax activity.

Order a CDR (call detail record) to analyze fax traffic by date or billing period.

This will help you manage your database lists more effectively. It will be sent to the designated email address you specify.


Statements

STATEMENTS | Access your account statement information 24/7 to check your amount and new balance.

To examine a summaryof your invoice, click on“see details” in the Info.column.

Click on “View this invoice” to view, print or save your statement.(Requires Acrobat Reader)


Account Balance

ACCOUNT BALANCE | Find your current account balance.

You can also review and access payments and any statements that have been invoiced.

To view a summary or the actual invoice, click on “see details” in the Info. column.

Select “View this invoice” to print out your account balance.


Actual Statement

ACTUAL STATEMENT | View, save and print your statements beforereceiving them by mail.

You can access all current and past invoices 24/7/365.

Each statement includesbilling information andfax transmissions by eachemail user’s address.


Billing Address

BILLING ADDRESS | Keep your fax accountinformation current.

You can automaticallyupdate or change yourbilling information inreal-time.


Payment Information

PAYMENT INFORMATION | Locate your company’smethod of payment.

You can check creditcard information foraccuracy to keep youraccount current.


User Access

USER ACCESS | Select the user and viewindividual privileges by clicking on the dropdown menu.

You can automaticallyadd, delete or modifythe privileges andaccess of all users’accessing your accountin real-time.

This is a great tool for your company’sadministrator.


Email Accounts

EMAIL ACCOUNTS |

Update your userbase in real-time.

You can add, modifyor remove email addresses from youraccount at any time.

Note: Only email addresses listed are able to send faxes

using this account


Out-bound Rates

OUT-BOUND RATES | Look up your destinationby country to find outyour out-bound fax rates.


Support/Contact

SUPPORT/CONTACT | Submit any questions orcomments you have to our helpful customer support team.

You’ll receive a promptresponse within twobusiness days.

We’re here 24/7/365to serve you.

venali amc

Documents

account activity

specific fax number

fax traffic

fax messages

unsuccessful fax transmission

destination fax number

fax numbersfax numbers

boundvirtual fax numbers