vehicle warranties & recalls - gsa warranties and...•when a safety recall becomes actionable,...
TRANSCRIPT
Recall Session Objectives
• Familiarize you with GSA Fleet’s process for notifying customers about safety recalls.
• Distinguish between “safety,” “non-safety,” and “warranty extension,” recall campaigns.
• Determine what defines a recall as actionable.
• Explore GSA Fleet’s Drive-thru, NHTSA’s safercar.gov and OEM platforms to receive accurate information on safety recalls.
• Medium and Heavy Recalls
• GSA Fleet classifies recall campaigns into three categories: Safety (S), Non-safety (NS), and Warranty extension (W).
• GSA Fleet additionally classifies recall campaigns as “Actionable” or “Not Actionable.”
Recall Classifications
• When a safety recall becomes actionable, this means there is a remedy and parts available for the driver to schedule an appointment to get the vehicle fixed.
• Recalls are not actionable when a remedy and/or parts are not available. Manufacturers initiate recall campaigns before they have the resources.
Actionable?
• When manufacturers or regulators discover defects in vehicles which potentially can lead to the death or injury of occupants, a safety recall is initiated by the manufacturer.
• The manufacturer is legally mandated to send paper notifications to the vehicle owner on record.
• Closing safety recalls promptly is GSA Fleet’s first priority because safety recalls may lead to death or injury.
Safety Recall Campaigns
• Paper recalls are still sent to local customer in accordance with Federal regulations.
• 94% of GSA Fleet vehicles receive weekly electronic
recall updates.
• Medium and Heavy truck recalls are sent manually from the manufacturer and forwarded to customers.
GSA Fleet Recall Process
• NHTSA - 34 million vehicles under recall for 46 million defective airbags
• Takata airbag recalls are currently actionable with GM and FCA
○ Check Safercar.gov, OEM sites, and/or GSA Fleet Drive-thru for vehicles with open recalls.
○ If the recall is open and actionable, call your closest dealer and make an appointment to complete the recall.
Takata Airbags
• GSA Fleet updates recall records weekly and tracks recall trends across the fleet and down to the individual vehicle.
• Monthly notifications via email to all Local POC’s with vehicle(s) affected by a recall(s).
• GSA Fleet sends agency fleet managers bi-monthly inventory reports flagging vehicles with open recalls.
Customer Communication
OEM Sites • FCA
• Ford
• GM
• Honda
• Hyundai
• Kia
• Mitsubishi
• Toyota
Vehicle Warranties
• Standard Warranty
• Often referred to as bumper-to-bumper warranty
• Powertrain Warranty
• Refers to the main engine, drive axles,
transmission, and other vital components and
systems of your vehicle
• Special Coverage Adjustment
• Offered by OEMs on specific problem
components
• Extends coverage on the specified component
Vehicle Warranties - Towing
• Light Duty Vehicles
• Roadside Assistance (RSA) - Depends 3yrs/36k
– 5yrs/100k
• GSA is not charged (or is reimbursed) when
under warranty if towed to a dealer
• Heavy vehicle towing
• Bluebird, International/Navistar - 90 days
• International Maxxforce engine
• 1 year engine related
• VIN specific 2 years
• Mack - 90 days or 5,000 miles
• GM Example – Engine Components
• Internally lubricated parts, engine oil cooling
hoses, and lines. Cylinder head, block, timing
gears, timing chain, timing cover, oil pump/oil
pump housing, manifolds, flywheel, water pump,
harmonic balancer, engine mount, turbocharger,
and supercharger.
• GM Example – Transmission Components
• All internally lubricated parts, case, torque
converter, mounts, seals and gaskets as well as
any electrical; components internal to the
transmission/transaxle
Light Duty Vehicle
Beyond Standard Warranty
Bluebird Example
Cummins Engine: Adult Bus (24 months/unlimited miles) School Bus (60 months/100,000 miles)
BB A/C System: 36 months Other A/C systems: 24 or 36 months
Allison Transmissions: (36 months/100,000 miles)
Voltec Batteries: 18 Months
Cummins and most other engine manufactures have a 5 year/100K emissions warranty which covers a great deal of items. Some of the high failure items covered include EGR valves & coolers, knock sensors, turbochargers and various DEF components.
Medium and Heavy Duty Vehicles
Beyond Standard Warranty
Repairs Not Warrantied
• If a warranted item was repaired at a non-OEM
facility, GSA will be charged and will not be
reimbursed.
• Recalls will not be “Cleared” if not performed at a
dealer (After the date of the recall)
• If you have a local dealer - take the vehicle there.
• If you do not have a dealer locally – CALL the
Responsible Dealer.
• You must call the OEM prior to work being
performed when under warranty.
• Failure to try and obtain warranty coverage may
result in a financial cost to your agency.
• Vehicles 3 years & newer:
• Have all repairs performed at the local dealer
• No local dealer - ask for assistance
• Most big ticket warranties run out after 3 years
• At OEM Repair Facilities:
• We receive ~47% discount on parts vs non-OEM
shops
• We receive warranty coverage or reimbursement
• Recalls are free and also “Cleared” in the system
Medium and Heavy Duty Vehicles
Working Smarter
• The vehicle manufacturer
(OEM) is sometimes
different than who is
responsible for the
warranty
• Know your fleet
• Know who to call if you
do not have a local
dealer
• Pre-planning can have
significant cost impacts
Medium and Heavy Duty Vehicles
Know Where to Go