vc launches refurbished library
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ILM Level 5.02: Managing Improvement Rutland Building, 17 th February 2014 Dr Graham Walton, Head of Planning and Resources, Loughborough University Library. VC launches refurbished Library. Library refurbishment celebration cake. New group study room. Level 4 with natural lighting. - PowerPoint PPT PresentationTRANSCRIPT
ILM Level 5.02: Managing ImprovementRutland Building, 17th February 2014
Dr Graham Walton, Head of Planning and Resources, Loughborough University Library
Making a case: how the Library persuaded the University to invest in a major refurbishment
VC launches refurbished Library
Library refurbishment celebration cake
New group study room
Level 4 with natural lighting
Study spaces on Level 4
New staircase from Level 3 to Level 4
New Library Entrance
Proposed extent of refurbishment
• Rebuild/ refurbish Level 4 to create a variety of study spaces
• Refurbish/ remodel parts of Level 3 to improve the operation of the Library and its initial appearance
• Relocate IT Clinic to the Library to enhance the Student Experience and provide a ‘one-stop shop’
• Refurbish existing toilets and add further toilet facilities on Level 3• Upgrading of fire safety provision
• Install rolling shelving to Level 1 to bring all archive material within the building
• COST £4,800,000
Challenge for Library to produce business case that persuades University to find £4,800,000 when
Recession which impacts on University income
Many other demands on University income
View that with digital information, why invest in developing the Library building
Business Case 1: Library users are dissatisfied with the number, range and quality of the study spaces provided. Increase the size of the library overall for more of everything Make the library bigger since there's only one library for the whole university More places to study - More Desks More space for group/individuals i.e. like level 3, Larger quiet areas more social learning environment Increase in the amount of both personal and social study areas would be
great
Only 65% were very or fairly satisfied with study facilities
Source: Walton, G. (2010) Loughborough University Library general user survey: 2009, Loughborough University Library http://www.lboro.ac.uk/library/about/PDFs/usersurvey2009.pdf
Business Case 2: Students experience difficulties in accessing a networked PC in the Library
Only 41% people were very or fairly satisfied with Library PC provision (ranked 14th overall regarding satisfaction)
Improving access to PCs was the second highest on users’ wish lists for developing Library services
Source: Walton, G. (2010) Loughborough University Library general user survey: 2009, Loughborough University Library http://www.lboro.ac.uk/library/about/PDFs/usersurvey2009.pdf
Business Case 3: Library building attracts negative comments from its users
Overall I would describe the Library as excellent although I think it could do with a fresh coat of paint throughout
The building isn't a nice place to work (it feels dull and drab inside)
Very ugly building, bare concrete walls and exposed ventilation pipes in the ceiling.
Stephens, D and Estall, C. (2011) Pilkington Library: a values survey of staff and users to hep develop the library brand and its marketing, Loughborough University Library.
Loughborough University has 1:11 Library seats per undergraduate compared with 1:7 averages for 1994 Group Universities. 15 out of 18
Loughborough University has 1:11 Library seats per undergraduate compared with the 1:8 averages for the East Midlands.
SCONUL (2010) SCONUL Annual statistics: 2008 – 2009, SCONUL
Business Case 5: In terms of study spaces per student, Loughborough University Library compares very poorly
Business Case 4: The Library has increased its study spaces as much as it can - no further options
Seating/study space increases:
Between 2008/09 and 2009/10 11% Between 2009/10 and 2010/11 0.6% Between 2010/11 and 2011/12 (so far) 0%
At recent University Open Days, the Library has had more visitors coming to the Library to review services and facilities
Business Case 6: When selecting a university, prospective students and their parent increasingly see the provision of a spacious, modern university library as a key quality indicator
Loughborough University Library - estimated costs per additional study space - £16,000
Leicester University Library - costs per additional study space - £21,300
Durham University Library - costs per additional study space - £18,500
Business Case 7: Refurbishing the Library will be cost effective
Reduction in energy consumption from the proposed refurbishment is 63,343 kWh which = 40.5% reduction and an annual reduction in carbon emissions of 12.7 tonnes
Business Case 8: Refurbishing the Library will be good environmentally
Business Case 9: The Library building is heavily used and the level of use is increasing annually
Percentage increase in usage
Between 2008/09 and 2009/10 16% Between 2009/10 and 2010/11 8% Between 2010/11 and 2011/12 7%
Source: SCONUL (2011) SCONUL Annual
statistics: 2009 – 2010, SCONUL
Business Case 10: Researchers and postgraduates have identified the need for an effective silence space
Source: Walton, G. (2010) Loughborough University Library general user survey: 2009, Loughborough University Library http://www.lboro.ac.uk/library/about/PDFs/usersurvey2009.pdf
Business Case 11: The Library has a very high profile as most students use the building
97% students use the University Library Loughborough Students Union (2011) SU Annual survey, 2010- 2011, Loughborough Students Union
Lessons learned about data to support business cases
Lesson 1: Comparative data with competitors is very powerful
Lesson 2: Evidence from sources outside Library is influential
Lesson 3: Good to mix qualitative and quantitative data
Lesson 4:Must tie in data with needs of wider university (attract students/ provide high quality/ be cost effective)
Lessons learned about data to support business cases
Lesson 5: Collect and analyse data continually. You don’t know when it will be needed
Lesson 6: Digital metric data is useful but it needs to be made meaningful
Lesson 7: Data visualisation is key. Too much data is presented as tables or pie charts
Lesson 8: Know when to stop collecting data/drilling down/ cross tabulating
Library staff celebrating the new Library