vanessa harris resume
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VANESSA HARRIS14700 120th StreetBecker, MN 55308
PROFESSIONAL PROFILEReliable and efficient Paralegal student with 10 years of customer service experience, including greeting customers, keeping inventory of products and providing outstanding customer service. Outgoing and welcoming personality is complemented by genuine concern for the wellbeing of customers. I am eager to utilize my excellent customer service skills to increase the productivity and positivity of your organization.
SUMMARY OF QUALIFICATIONS Excellent workflow coordination 10+ years of customer service 5+ years of supervisory team leadership experience Experience scheduling appointments and filing charts Payment transactions, answering phones, and checking in clients
EDUCATIONMinnesota School of Business Online Division, MN Expected Graduation June 2016Associate of Applied Science: Paralegal
Minneapolis Community and Technical College Minneapolis, MN 2010Associate of Arts
RELATED EXPERIENCEXact Data Discovery Minneapolis, MN 03/2009-06/2010 Production Specialist
Supervised team of 5-6 workers and their adjustment to new operations procedures Handled all administrative duties during appointment as receptionist Conducted quality assurance procedures to ensure accurate final products were delivered to clients Trained new employees to manage workflow and to meet productivity standards
WORK EXPERIENCECoborn’s Clearwater, MN 12/2013-08/2014 Cashier in Liquor Store
Utilized customer service skills to retain customer base Completed transactions in appropriate manner to ensure profits and compliance with liquor sales laws Assisted customers by answering questions about products to create pleasant shopping experience
Massage Envy Plano, TX 10/2008-01/2009Sales Associate/Receptionist
Managed money transactions to achieve account accuracy on all memberships Scheduled appointments in order to ensure an organized workflow for all employees Achieved Top Seller status within 2 weeks of starting by securing high number of memberships Filed medical records and complied with confidentiality agreements
PROFESSIONAL DEVELOPMENTGolden Valley Animal Hospital Golden Valley, MN 2012
Job shadow to gain observation on daily activities at a Veterinary clinic