valuing residents' stories. weaving stronger and deeper care relationships

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Valuing residents’ stories - weaving deeper and wider care relationships Elizabeth Knox Home & Hospital Nena Delos Santos (RN at EKHH) and Nick Moore (The Literacy Professionals)

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Page 1: Valuing residents' stories. Weaving stronger and deeper care relationships

Valuing residents’ stories - weaving deeper and wider care relationshipsElizabeth Knox Home & HospitalNena Delos Santos (RN at EKHH) and Nick Moore (The Literacy Professionals)

Page 2: Valuing residents' stories. Weaving stronger and deeper care relationships

Close, meaningful, continuing relationships and growth are the key to eliminating 3 plagues of loneliness, helplessness and boredom.

How well do we as an Eden Alternative home understand and know our residents’ stories?

Margaret Brown (Special Projects)03/05/2023 2

Page 3: Valuing residents' stories. Weaving stronger and deeper care relationships

Putting the person at the centre of care

Page 4: Valuing residents' stories. Weaving stronger and deeper care relationships

“Well the war came and my friends who were at the shop – one went into the army, one went navy, the other went to a dehydration factory and I thought “Blow I’m not staying here. I’m getting out of this!’ So I applied to be a land girl. But I was too young!” Peggy

“I’ve never been married and had a lot of time on my hands. I mean if you work eight hours in a day, that leaves you with a lot of time. I wanted to know how my mind worked. So I read psychology and philosophy books. I never did a course – if you do a course you start thinking you’re an expert!” Gerald

We decided to focus on stories

Page 5: Valuing residents' stories. Weaving stronger and deeper care relationships

Engagement with the whole Knox community

Training workshops

The evolving story

Infrastructure

Page 6: Valuing residents' stories. Weaving stronger and deeper care relationships

• For the whole team (carers, RNs, OT, admin, the accountant, residents, families). Sessions repeated on two days and one night shift.

• Focused on speaking strategies to elicit a narrative and writing strategies to record and share it.

Workshops

• Close link with literacy skills training that has been running for 3 years at Knox (Nick)

Page 7: Valuing residents' stories. Weaving stronger and deeper care relationships

- Unlearn “medical” practices so that stories did not become another exercise in “diagnosis”.

- Encourage and develop literacy skills in some cases.

- Keep the focus on snapshots of peoples’ lives.

Challenges

Page 8: Valuing residents' stories. Weaving stronger and deeper care relationships

“As we were talking I could feel the relationship between us growing – every time I visited I heard a little more.” Nena, RN.

Early outcomes

Page 9: Valuing residents' stories. Weaving stronger and deeper care relationships

“And I never knew any of this from reading her care notes.” John, RN. “Now I understand why she is as she is.” Jill, RN

Early outcomes

Page 10: Valuing residents' stories. Weaving stronger and deeper care relationships

“I’ve enjoyed this – thinking of things I haven’t thought about in years!” Olga (resident)

Early outcomes

Page 11: Valuing residents' stories. Weaving stronger and deeper care relationships

“He told me how he used to wash and turtle wax his tractor!”Kristen (Volunteer coordinator)

Early outcomes

Page 12: Valuing residents' stories. Weaving stronger and deeper care relationships

“As carers, this is what we do with residents. It's just that when they first come I make a real effort to get to know them but if they have been here for a while, I just assume that's all been done.”Maria (HCA)

Early outcomes

Page 13: Valuing residents' stories. Weaving stronger and deeper care relationships

1. Investigate the impact of the books. Have they helped make connections / start conversations?

2. Research into how narratives are helping to build meaningful care relationships at Knox.

3. Further support / encouragement and literacy skills development for staff, volunteers. Business as usual!

4. Stories send a challenge to society’s perceptions of elders and views of ageing as a process of decline.

Next steps

Page 14: Valuing residents' stories. Weaving stronger and deeper care relationships

- Residents who have given their input: Peggy, Gerald, Frances, Sarah and James.- The care staff at Elizabeth Knox Home & Hospital particularly carers Maria and Langi.- The management team – Jill, Janan, Charlene and Margaret for driving this one.- The Board at Knox for backing it. - Photographer Gareth Morgan for use of your beautiful woven flax photo.

Acknowledgements