values and ethics in the workplace presentation & handout-29jul09
DESCRIPTION
presentation for newbiesTRANSCRIPT
Department of Trade and
Industry
Ayala Foundation
July 29, 2009
What Is In Store for You?
� Looking at the past
�My defining moments
� Looking at the present
� Revisiting your personal values
� Looking at your work environment
�What is happening?
What Is In Store for You?
� Revising your Etiquette
� Personal Grooming and Hygiene
� Serving Customers
� Serving Co-workers
�Managing Company Resources
� Action Planning
Workshop
On a sheet of paper, list down 3-4 significant experiences (or defining moments) that shaped your personal values, principles and belief about life in general.
THE FORMATION OF VALUES
Child’s
Formative
Years
Factors:
Family
Education
Environment
Experience
Needs
Wants
Beliefs
VALUESVALUES ATTITUDEATTITUDERegression exercise
Global beliefs that guide actions and judgments
across a variety of situations.
Skill
Attitude
Predispositions to
respond in a positive or
negative way to
someone or something
in your environment.
Attitude
Attitude affects:Attitude affects:
1. How we think – PERCEPTION
2. How we feel – EMOTIONS
3. How we behave - BEHAVIOR
Attitude
Result / Consequence
Antecedent
CREATE
INFLUENCE
What can you see?
Is it possible to see both?
KwentoKwentoKwentoKwento ngngngng IlogIlogIlogIlog BuwayaBuwayaBuwayaBuwaya
MARIATITO
KwentoKwentoKwentoKwento ngngngng IlogIlogIlogIlog BuwayaBuwayaBuwayaBuwaya
RUBEN VIC MAX
MARIATITO KwentoKwentoKwentoKwento ngngngng IlogIlogIlogIlog BuwayaBuwayaBuwayaBuwaya
RUBEN VIC MAX
MARIATITO
Who do you think is Who do you think is Who do you think is Who do you think is the most despicable the most despicable the most despicable the most despicable character?character?character?character?
RUBEN VIC MAX
MARIATITO
Who do you think is Who do you think is Who do you think is Who do you think is the most despicable the most despicable the most despicable the most despicable character?character?character?character?
Tito –
who shut
me out of
his life
after
learning
about my
secret.
Vic – who wanted
my body in
exchange of the
boat
Ruben – who didn’t
show any concern
for my predicament
Max – who showed
his machismo by
beating up Tito
Myself – for
agreeing to
sleep with Vic
RUBEN VIC
MAX
MARIA
TITO
CHASTITY,
WORK, LOYALTY
HONESTY,
LOVE
LOVE FOR
SELF,
HONESTY
WORD OF
HONOR,
HONESTY
FRIENDSHIP,
RESPECT
FOR WOMEN,
POWER
“Your values are seen
when no one is looking..”
WORDS WORDS WORDS WORDS
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WORDS WORDS WORDS WORDS
7%7%7%7%
VOICEVOICEVOICEVOICE
38%38%38%38%
VOICEVOICEVOICEVOICE
38%38%38%38%
BODY BODY BODY BODY
LANGUAGELANGUAGELANGUAGELANGUAGE
55%55%55%55%
BODY BODY BODY BODY
LANGUAGELANGUAGELANGUAGELANGUAGE
55%55%55%55%
What is your Business Etiquette?
What are the common ethical issues and concerns that you have personally
experienced or observed in your workplace?
What are the triggers? What are the
consequences?
GROUP 1 : Hygiene
and Grooming
Etiquette
Group 2 : Etiquette in interacting with
customers
GROUP 3 : Etiquette in interacting with co-workers
GROUP 4 :
Etiquette in
managing office
resources
�Hygiene and
Grooming
Etiquette
� Telephone /
Cellphone
� Comfort Room
� Elevators / Public
places
PERSONAL ETIQUETTE
� Attitude towards
customers
� Handshake
� Calling cards
� Meeting
� Paying the bills
ETIQUETTE IN INTERACTING WITH CUSTOMERS
ETIQUETTE IN
INTERACTING WITH CO-
EMPLOYEES
� Office gossip
� Office romance
� Office conflict
ETIQUETTE IN MANAGING OFFICE
RESOURCES
�Time
� Supplies
� Equipment
� Emails
� Smoking
� Elevators /
Common places
STOP START CONTINUE
“The quality of your
life depends on the
quality of the
choices that you
make..”