valentine - what lucy can teach us about employee engagement
DESCRIPTION
A little valentine on employee engagement via Lucy and Willy WonkaTRANSCRIPT
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My Job
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Who wouldn’t love a job in a chocolate factory?
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Mean boss lady: This is your last chance.
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Let a single chocolate go by unwrapped and you’re fired!
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Chocolates will arrive through this window
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Wrap them and send them out through that window. GO!
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It starts out OK
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But go south pretty quickly
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Which they struggle to cover up because they are AFRAID
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Boss: Looks fine here – lets speed it up!
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Oh Ethel, what are we gonna do now?
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Theobromine #FAIL
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What if….
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Customers like their chocolate boxes to be beautiful. You’ll wrap the chocolates so the boxers can pack beautiful boxes
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I’ll show you how to wrap a chocolate in three moves. Check it out. Any questions?
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Make sure to introduce yourselves to the kitchen team and work out the best way to manage the pace
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The people in the boxing room depend on you. Make sure you talk to each other constantly to ensure we are making gorgeous little boxes for our customers.
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Boss: How are you doing in here – the kitchen is ready to speed up – can you handle it?
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“We had a big order come in – do you think you and the other teams can find a way to speed up so we make it in time?
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Hey Lucy, I love this job.
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Engaged employees:Care about outcomes of their work
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Engaged employees:Have a professional and
emotional commitment to the work
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Engaged employees:Believe that their
commitments are generally aligned with their organization’s
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Engaged employees:Understand that they have the
power to improve outcomes
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Employee engagement = how much an employee is willing to do to improve outcomes.
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HOW TO ENGAGE EMPLOYEES:
1. Make sure people can see the impact of their work
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2. Make sure people can effect the outcome of their work
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3. Commit leadership to balancing mission and profit
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4. Promote lots of communication – from leadership, to leadership, and amongst people
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Happy valentines day
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About
I’m @deb_lavoy
I blog at productfour.wordpress.com and CMSWire.com
I’m vp of marketing at Jostle Corp jostle.me
Jostle makes intranets that work for real organizations.
I believe work can work better for people, investors and society