When I first met Robert Thompson I thought he was a soft spo-ken individual and didn’t seem to get frustrated when things went wrong. After I finished the interview with him, my assessment did not change. Robert worked at Farmer Jack’s before graduating from Berkley High School. He attended classes for two years at Oakland County Community College while working at Farmer Jack. That curriculum consisted of electrical engineering and commercial de-

sign. Seventeen years later his fraternal twin brother Kevin, who is our present LSA vice president, urged Robert to come to work with him at Mount Clemens Lock and Key. Robert did hire in and worked for four years. As the result of Robert’s nudging, his brother decided to go into business on his own. (That decision was made because both men had taken business courses at Wayne State University). Shortly thereafter, Robert jokingly said: “You need my help in your fledgling business!” Kevin took it seriously, and hired his brother. Robert is learning the trade as an on-the-job trainee and through the classes offered by LSA. In the late 1990’s, Robert became a C.M.T. (Certified Massage Therapist). He traveled to various corporate offices to……………………………….....( …….continued on page 5 )

LOCKSMITH SECURITYASSOCIATION

LSA REPORTER VOLUME 21, NO. 7

EDITORS: William M. Lynk, CRL * Alvin Moebus

MARCH, 2008

LSA Website: http://www.LsaMichigan.org Publication Deadline: Submit items Two (2) Weeks (14 calendar days) by 5:00 p. m. prior to the next LSA meeting date.

President—Rob Rovinsky, CPL (248) 644-7939 Education Chairman—Marc Dearing, CRL (810) 244-4038 Vice President—Kevin Thompson (586) 716-1177 Membership Secretary—Alvin Moebus (313) 885-9365 Secretary—Michael Buda (313) 730-1075 Public Relations—John Hubel, CML (586) 615-3969 Treasurer-John Shamass (586) 296-2438 Librarian—Larry Williams, RL, CPP (248) 917-2323 Sargent-At-Arms—Ken Morgan, Sr. (248) 380-5083 Board of Directors: Newsletter—William M. Lynk, CRL (313) 884-9800 Maurice Horne, CML ; Larry Walker, CRL ; John Hubel, CML ; Newsletter—Alvin Moebus (313) 885-9365 Robert Noble, CML, CPS ;Larry Williams, RL, CPP Webmaster—William M. Lynk, CRL (313) 884-9800

LSA MEMBER OF THE MONTH—ROBERT THOMPSON

LSA Officers

Keep track of the parts you forgot for the current job. If you anticipate a similar job in the future, make a conscious effort to stock that item on your truck for the next round.

PAGE 2 LSA REPORTER

NEXT LSA

MEETING THURSDAY,

APRIL 10TH AT 7:30 P.M.

PRP GLOSSARY—KEEPING YOU “IN THE KNOW”

lockout—n. any situation in which the normal operation of a lock cylinder is pre-vented tolerance—n. the deviation allowed from a given dimension

We’re On the World Wide Web! www.LsaMichigan.org

Locksmith Security Association meets at 7:30

p.m., the second Thurs-day of the month (Sept. to June) in the Metro Detroit Area in southeast Michi-

gan: UAW Hall (in Troy)

1640 Stephenson Hwy., just north of Maple (15 Mile

TECH TIPS—PARTS

♦ LSA of Michigan supports all educational initiatives regardless of a specific supplier, brand, and/or manufacturer.♦

Newsletter Submissions Any member of LSA can submit items, articles, columns or trivia for the LSA Newsletter. You don’t have to be a writer to do so! All we ask is that you submit to us via e-mail as a Word.doc attachment to: icls@ICLSglobal.com by:→ 2 weeks prior to the next LSA Meeting, 5p.m. deadline That means, at least 14 days prior to the next meeting, by 5:00 p.m. (EST). That way, you are assured of getting into the Newsletter. Earlier submissions are greatly appreciated so that we can plan space requirements. This deadline applies to Board Members, Chair Per-sons, Sponsors, and General Members. Submissions are accepted ONLY by e-mail (no FAXs, phone or snail mail submissions, sorry). RECEIVED Indication Procedure: Whenever a Member, Board Member or Chair e-mails me something for the Newsletter, I will immediately hit my REPLY button and respond ONLY with “received”. It’s not meant as a formal e-mail and will not be filled with chit-chat. This is intended only as an indication for you that I have successfully received your e-mail. It does not indicate that I have yet read, analyzed, edited, downloaded or worked with the information. It’s just

VOLUME 21, NO. 7

March 6-9 – IDN Trade Show March 13 – LSA meeting 7:30 pm April 10 – LSA meeting 7:30 pm April 12 & 13 – Exit & Panic Device Installation Class; Door Closer Installation & Servicing Class May 8 – LSA meeting 7:30 pm May 10 – Large Format I-Core (tentative) June 12 – LSA meeting 7:30 pm August 9 – Basic Safe Opening Class

SARGENT 5300 Removable Core—This core has a cam attached on it’s back. There is a cutout on the rear of the mortise cylinder to allow the core (and cam) to be removed. The CTL Chamber is only #6—at the back of the core. This core is now discontinued, but still in wide use, especially on the East Coast. It can be ordered to service exiting systems only. It was replaced by the Sargent 6300 LFIC.

PAGE 3 VOLUME 21, NO. 7

“Qwik-Qwiz

Q) :Which lockset must be removed from the door in order to release the cylinder?

A) Arrow M11 B) Schlage A53 C) Kwikset 400 D) BEST E) None of the above

[answer on page 10]

WEB LINKS

IC CORNER—WILLIAM M. LYNK, CRL

CALENDAR OF LSA EVENTS—SEE WEBSITE FOR COMPREHENSIVE LIST

ALOA www.aloa.org IDN-Hardware Sales, Inc. www.idnhardware.com ClearStar Security Network www.clearstar.com LAB www.labpins.com LSA www.LsaMichigan.org

“Education, Knowledge & Cooperation—

Caesar & Marcus —LSA Mascots

PUBLIC RELATIONS—JOHN HUBEL, CML

Wisdom To Discern A Scam A customer calls indicating he needs a key for his set of laundry machines for his medium size apartment complex. The last key has been lost and it was one of those skinny round type keys. Business is slow and we begin to drool at the cost of creating a Greenwald key for the customer. We show up in our spanking clean service truck to meet the clean cut maintenance guy named Jack, dressed in his generic maintenance uni-form and inform him it will cost $100 (put in your own price) to create a key for his equipment. In fact, if all was ideal, the key should fit all the machines in the basement. He quickly agrees that the key they had did, indeed, fit all the ma-chines. You gather your toys and begin to create this magic key for the gentleman, which should put you in first place on his recommendation list. Within minutes (although it seemed like hours to you), a key was created. And how that key worked smooth! Better than you even imagined. The gentleman asked if you took purchase orders or insisted on cash as he realized this was the first time they needed a locksmith. You agreed cash would be better, and the transaction took place. You left proud (but in big time trouble), and he left rich. . . . Why? Get your discussion answer at the March LSA meeting.

PAGE 4 VOLUME 21, NO. 7

PRESIDENT’S MESSAGE—ROB ROVINSKY, CPL

February was a rough month, especially for our two local associations. First the CPR class was canceled due to a snow storm and the turn out at the LSA meeting was impacted by Valentines Day. Well, you can’t argue with Mother Nature and you sure don’t want to argue priorities with your honey on Valentine’s Day. So, OK, March is upon us and as I write this: IDN’s trade show is around the cor-ner and the LSA will again have a booth. It’s our annual opportunity to reintroduce our esteemed association to a wide audience. IDN has again graciously donated a box or two of items for a silent auction; with proceeds going to the LSA. What we need now are am-bassadors for the LSA to man the booth during the trade show. (The more members who step up; the shorter the shifts.) The show runs from 12:30 am thru 4:30 pm, Friday March

7th and from 9:00 am thru 2:00 pm, Saturday March 8th. The value of a diverse and dynamic membership to an association cannot be overstated. The value of a strong and dynamic association to its members is likewise immense. It would be great if new members and renewing members would join us during the trade show. I hope to see you all there and count on you to lend support to the LSA by being ambassadors and speak to people about the value you derive from your association.

-Rob Rovinsky, CPL— President, LSA

Congratulations to Ted Schultz for the great job he did in presenting and leading last month’s Basic Master Keying class. Thank you to him for spending the last few months building the class curriculum. The class content was very informa-tive and was presented in clear, understanding way. Also, a special thank you to the LSA members who continue to gain knowledge and show their support by at-tending the LSA Education Programs each month. Business Education: if any LSA member or Associate member has any

ideas about having Business Classes, the Education Department would like to hear from you. Maybe classes like “How to expand your business with your current budget”, “Marketing 101” or “How to run your business without it running you”. These could be half day classes or couple of hours, possibly even after 5:00 pm during the week. IDN Hardware sales annual trade show will be March 6th thru 9th and will be offering a wide range of classes. See www.idnhardware.com for the schedule. The show will be located at the Novi Sheridan Hotel. April 12th and 13th : LSA is a class offering Door Hardware and Door Closers installation followed by a bonus class on Sunday, Exit Device Installation and Servicing. Located at the Holi-day Inn Roseville. Cost for the weekend is $165.00. Call today to reserve your seat, as class size is limited. ALOA PRP will be offered after each class for $15.00. -Marc A. Dearing, CRL— Education Director

EDUCATION & PRP NEWS—MARC DEARING, CRL

PAGE 5

LSA Website: www.LsaMichigan.org

ROGUE’S ROW— FEBRUARY LSA MEETING

LSA REPORTER

Happy Birthday, Al! A frightening thought………….

Continued from page 1 — Member of the Month ……. accommodate his clientele. During this time he worked part-time at Home Depot, where he is still employed mainly because of the medical benefits. Robert was recently diagnosed with Multiple Sclerosis and needs regular medication to control the disease. He has three brothers, and the youngest also has MS as does their father. Robert is interested in learning new techniques as evidenced by his varied career. In his Locksmithing work, he is looking for-ward to doing autos and safes. For recreation, he and his family like camping and sailing. Robert and his wife Cheryl have two children – R.J. and Kaitlynn. A while back, the family was motoring out of a harbor near Anchor Bay when the engine quit. He had to jump overboard to pre-vent the boat from hitting the rocks! He commented; “It will be a while before they will go with me again!” Robert also enjoys being a Cub Scout Dad. I hope you are encouraged as much as I am with this young man’s perseverance!

-by Al Moebus

PAGE 6 VOLUME 21, NO. 7

LOOKING BACK INTO THE LOCKING PAST…RETRO #2

To follow is another page from the now defunct Locksmithing Institute of New Jersey Home Study Locksmithing Course, started by the late Leonard Singer (Master Keying Expert). The program went out of business in the early 1980s. This page on “Impressioning a Key for a Lever Tumbler Lock” circa 1973.

PAGE 7 VOLUME 21, NO. 7

LET’S TALK BUSINESS - “The Customer is King” We always hear the old adage that “ The Customer is King” ! ! I would like to rephrase that to:“ The Client is King”!!! In my opinion, a customer is anyone who dials your phone num-ber or walks into your shop needing your services. A client, how-

ever, is a customer that is attached to some history with you and your business. Hopefully, it is a loyal customer and someone that you have a rapport with. I have often wrestled ( in my mind, only) with the first time caller who wants me to go out of my way to help them. Either come to them in the middle of the night or make some special payment considerations. These circumstances must be looked at individually, of course. In contrast, when it comes to a client of mine, there is no thought about special circum-stances! If we are asked to come to them at 1:00 am in the morning, I would only ask “Where should I park?” I have an uncle in Ohio who I consider a successful businessman (an unrelated business), who once told me that there are two kinds of customers: “Those who won’t let you sleep” and “Those who won’t let you eat”. Those who won’t let you eat you don’t need. Yes, the client is King, they pay our bills, feed our family and send us on much needed vacations. There is rarely any request that cannot be granted. You, the businessman, must decide if you are willing to have clients. Though there are businesses that survive on the profits of a lot of “one-time” customers. I have given out my personal cell phone number to clients and even my home phone num-ber. Surprisingly, I don’t get many calls after hours from my clients. If they do call, they are taken care of to the best of my ability and the circumstance. I truly believe that my clients know that I, too, have a life. And, unless it’s a true emergency, their problem can wait until business hours.

“Education, Knowledge & Cooperation—

RAY’S WAYS-BY RAY SINAI

PAGE 8 VOLUME 21, NO. 7

“Education, Knowledge & Cooperation—

Dear LSA Webmaster, I am the Director of Acme School - Locksmithing Division in Worth, IL. Acme is the only state accredited resident locksmithing school in the state of Illinois, and our students originate from all over the U.S.. I am also Founder and Past President of the IL-IN Locksmith Association. Some time ago I happened upon your website. I was very impressed with the thoroughness of your site. I have become a frequent visitor to LsaMichigan.org , and have found it all-inclusive and extremely easy to navigate. Your information is clear and concise. I have added LsaMichi-gan.org to Acme School's list of "preferred resources," which is distrib-uted to all of our graduates. Your site has received only positive feed-back from our students. I am sure that al of our past and future students from Michigan will become members of LSA Michigan. I recently had the opportunity to buy a whole shop of equipment and supplies from a deceased locksmith's estate. It is quite a wide assortment of new and like-new equipment. I am offering quite a bit of this equip-ment for sale. If you or anyone in your association would be interested in receiving a complete list of available products, please contact me ei-ther by email wmtberanek@comcast.net or cell phone (708) 710-9222. Thank you again for the resource of your website. Bill Beranek

The Value of the LSA Website

Here is a great letter, submitted via e-mail, that shows that LSA reaches people far beyond the scope of Metro Detroit. It’s always nice to get a “good” letter. -LSA Webmaster

Last Meeting Recap……by John Hubel, CML Lots of handouts to be had certainly was true regarding the promotional materials supplied by Arrow. Even if you weren’t a big seller of the Arrow product, the generosity of the Arrow company may have you reconsider their product line. The new “R” series is a competitive product for the imports being pre-sented by others. Arrow would love for you to test their “R” products and see for yourself. Earlier a promotion was being made via the locksmith journals to receive a FREE lock to test and keep (and sell). What better offer can be made? A special thank you goes to Brad Smith our Arrow Brand Manager. It was through him we were able to get the quantities for the last meeting. We have a few counter mats and counter mouse pads along with the brochure stands and brochures to complement your shop which we will bring to the March meeting for you taking. We will also see if the FREE product promotions are still in effect and how to send for your FREE deadbolt and leverset. Go to: www.arrowlock.com today!

VOLUME 21, NO. 7 PAGE 9

Please look over the schedule below and sign up to take a shift if you can. Reply to Bob Rovinsky at lockpro1@sbcglobal.net and thank you for supporting the LSA! Friday March 7th: Saturday March 8th: 12:30-1:00 __________________ 9:00-9:30 ________________ 1:00-1:30 ___________________ 9:30-10:00 _______________ 1:30-2:00 ___________________ 10:00-10:30 _______________ 2:00-2:30 ___________________ 10:30-11:00 _______________ 2:30-3:00 ___________________ 11:00-11:30 _______________ 3:00-3:30 ___________________ 11:30-12:00 _______________ 3:30-4:00 ___________________ 12:30-1:00 ________________ 4:00-4:30 ___________________ 1:00-1:30 _________________ 1:30-2:00 _________________

A Job For You!?!

Bockert & Associates, Inc. has a sales position available in the greater Detroit market. Duties include, but not limited to, calling on Locksmith, Alarm dealers, end users. Individual must be willing to travel SE Michigan. Limited overnight travel. Hardware knowledge necessary as well as a willingness to learn, various software packages and electronics . Salary based on experience, bonus plan, all expenses paid, retirement, and health insurance. Call John Bockert at 800-321-7550 or 419-677-9586.

The LSA Booth Needs You!

533 Fisher Road, Grosse Pointe, MI 48230

Phone: (313) 885-9365 Email: amoebus@LsaMichigan.org

LOCKSMITH SECURITYASSOCIATION OF MICHIGAN

LSA

CLASSIFIED ADS—SEE LSAWEBSITE FOR UPDATES

Associate Members of LSA

JLM Wholesale, Inc.

3095 Mullins Ct. Oxford, MI 48371

www.jlmwholesale.com

(800) 522-2940 FAX: (800) 782-1160

Wholesale Hardware

Bockert & Associates 18 Fort Monroe Industrial Parkway

Monroeville, OH 44847

(800) 321-7550 FAX: (419) 465-4216

Manufacturer Reps for:

ABUS, ASSA, DON JO, H.E.S., HPC, LOCKCRAFT, CANSEC, SECURITRON,

MERIT, TAKEX

Gene Simon Hardware Specialist

Phone: (708) 799-8783 FAX: (708) 799-4322

P.O. Box 51 Flossmoor, IL 60422

Representing: Jet Hardware Mfg. Corp. LAB Security Products

Major Manufacturing, Inc.

RITTNER/FRENCH ASSOCIATES 150 S. Elizabeth

Rochester, MI 48307

(800) 732-4773 1-800-RFA-4-SPEC FAX: (248) 651-2650

IDN-Hardware Sales, Inc. 35950 Industrial Road

P.O. Box 510624 Livonia, MI 48150

Livonia: (800) 521-0955 FAX: (800) 272-4409

http://www.idnhardware.com

Warren: (800) 468-7490 FAX: (586) 755-5145

Your Key to Security Hardware

LAB THE CHOICE OF

*Professional Locksmiths *Finest Lock Companies

www.labpins.com

700 Emmett St. Bristol, CT 06010

(800) 243-8242 FAX: (860) 583-7838

Answer: C Qwik-Qwiz:

Ultra Security / Xperinetix

Manufacturer of Premium Interchangeable Core Systems, Innovative

IC Service Tools and Ground-Breaking IC Products

17560 Matinal Drive San Diego, CA 92127-1240 Phone: (800) 698-7477

DIST: Interchangeable Core Lock Systems

E-mail: ultrasec@san.rr.com DISTRIBUTOR: ICLS * Phone: (313) 884-9800

Bookmark the LSA Website.

www.LsaMichigan.org

9950 Freeland Avenue Detroit, MI 48227

Phone: (313) 931-7720 FAX: (313) 931-7758

Michael Wiener ————————————— Fine Quality Key Machines,

Key Blanks, Locks, Hardware

Safe Door Systems Inc.

631 Kingston Rd. Toronto ON M4E 1R3

www.safedoorsystems.com

Toll Free: 1-866-627-7560 Telephone: 416-691-6400

Lock Companies: If you’d like to advertise here, let Al Moebus

know!

Lynk-Web.com

-An Affordable Lynk to the World

———————————- ♦ Websites Under $12.00 ♦ Customer Support 24/7 ♦ 500 E-mail Accounts

♦ Free Software

PAGE 10 VOLUME 21, NO. 7

Download Membership Application Click above or from our site!

ICLS Interchangeable Core Lock Systems

———————————————

William M. Lynk, CRL IC Specialist / IC Author

ALOA, ASIS, ILA, LSA, ClearStar Sponsor Certified ALOA A.C.E. Instructor

♦ IC Products ♦ IC Tools ♦ Key Retainer Devices

♦ Dist. For Ultra Security / Xperinetix ———————————————

Phone: (313) 884-9800 E-mail: icls@ICLSglobal.com

Website: www.ICLSglobal.com

PLACE YOUR AD HERE FOR FREE $$$

CPR Class

LSA & MMLA SPONSORED CPR CLASS

LSA joins MMLA in bringing you a class in C.P.R. (cardiopulmonary resuscitation). The class will cover only Red Cross adult C.P.R. and choking techniques. Each par-ticipant will be issued a booklet and refer-ence card. Upon completion, each will get a certificate which valid for one year

WHERE: Take 696 to Orchard Lake Rd. exit. Go north to Twelve Mile Rd., turn right (east). COMFORT INN will be on the right. WHEN: April 8, 2008 -- Starting at 6:30 p.m. COST: FREE to all MMLA and LSA members. For family and friends there will be a $14 charge. The instructor for the course is Al Moebus.

Sharpen Your IC Skills!

Large Format Interchangeable Core

LSA presents: LFIC Instructor: William M. Lynk, CRL

Certified ALOA A.C.E. Instructor

• Learn the details of Large Format cores • Work with an Expert – Unlock the Mysteries! • Improve Your Marketability • The Time Is Now!

T his class covers the principles and techniques applying to Large Format Inter-changeable Cores, including Yale, Corbin Russwin, Medeco, Schlage, Sargent,

Kaba, ASSA, BiLock and Abloy. These are important products for commercial and institutional applications.

P roduct characteristics related to construction, operation and keying are discussed, explained, and shown by exploded views and sample cores. Students will learn

rules for selecting TMK’s and control keys, as well as work through pin stack calcula-tions. Manufacturer-specific rules for master key systems using their cores will also be covered, including hotel function cores and discontinued cores such as Segal, Lock-wood, Dominion and Schlage G.

C lass exercises include, decoding for the control key, calculating pin stacks and combinating procedures for select cores from Schlage, Corbin Russwin Sargent,

Medeco, Kaba, ASSA, BiLock and Yale. Students will also receive technical handouts and manufacturer-specific information, useful in understanding and servicing LFICs.

WHEN: Saturday, May 10, 2008

WHERE: At Roseville, MI Holiday Inn Express

For Further Details—Contact: Marc Dearing, CRL at:

(810) 244-4038t (810) 577-6659