uxsg talk-wm

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A Talk Dec 20, 2012 Wolfan Maehr (@njyo)

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Page 1: Uxsg talk-wm

A TalkDec 20, 2012

Wolf!an! Maehr (@njyo)

Page 2: Uxsg talk-wm

The Choice is Yours

A. The difference between UX and Interface DesignA rant and academic excursion on the domains of what we do and why we need to educate more…

B. Dr. Flowlove or: How I Learned to Stop Worrying and Love to ZoomA look at wireframes, flow and how tools and mindsets shape our work…

Page 3: Uxsg talk-wm

Don't be a wimp,decide!

Page 4: Uxsg talk-wm

Know your users.

Page 5: Uxsg talk-wm

The Choice is Yours

A. The difference between UX and UI DesignA rant and academic excursion on the domains of what we do and why we need to educate more…

B. Dr. Flowlove or: How I Learned to Stop Worrying and Love to ZoomA look at wireframes, flow and how tools and mindsets shape our work…

Page 6: Uxsg talk-wm

UX vs. UI

Page 7: Uxsg talk-wm

“I am looking for a UI/UX.”

Page 8: Uxsg talk-wm

f

Page 9: Uxsg talk-wm

UI"… the space where interaction between humans and machines

occurs."

http://en.wikipedia.or!/wiki/User_interface

Page 10: Uxsg talk-wm

UX"… a momentary, primarily

evaluative feeling while interacting with a product or

service."

Marc Hassenzahl: User Experience (UX):Towards an Experiential Perspective on Product Quality

Page 11: Uxsg talk-wm

UX Model

Context

User

UserExperience

Prior ExperiencesPrior Expectations

Action

More ExperiencesModified Expectations

Motivation

System

UI

Based on Anu Kankainen. Thinkin! Model and Tools for Understandin! User Experience Related to Information Appliance Product Concepts.

Page 12: Uxsg talk-wm

Activities Affecting UX– Product strategy– Business and product plan– Field research– Face to face interviewing– Creation and administering of

tests– Gathering, organizing, and

presenting statistics– Documentation of personas and

findings– Product design– Feature writing– Requirement writing– Graphic arts– Interaction design

– Information Architecture– Usability– Prototyping– Interface layout– Interface design– Visual design– Taxonomy creation– Terminology creation– Copy writing– Presentation and speaking– Working tightly with

programmers– Brainstorm coordination– Company culture evangelism– Communication to stakeholders

Eric Flowers: UX is not UI

Page 13: Uxsg talk-wm

What They Want– Product strategy– Business and product plan – Field research– Face to face interviewing– Creation and administering of

tests– Gathering, organizing, and

presenting statistics– Documentation of personas and

findings– Product design– Feature writing– Requirement writing– Graphic arts– Interaction design

– Information Architecture– Usability– Prototyping– Interface layout– Interface design– Visual design– Taxonomy creation– Terminology creation– Copy writing– Presentation and speaking– Working tightly with

programmers– Brainstorm coordination– Company culture evangelism– Communication to stakeholders

Eric Flowers: UX is not UI

Page 14: Uxsg talk-wm

Who Does UX Design?

– Product Management– Engineering– Sales and Marketing– Support and Customer Service– Etc.

– Everybody affects the UX

Eric Flowers: UX is not UI

Page 15: Uxsg talk-wm

You only do UX Design if you are in a position where you can throw

out features and change the product.

Page 16: Uxsg talk-wm

Otherwise you do communication design…

…that's far from UX and often just putting lipstick on a pig

Page 17: Uxsg talk-wm

D

Page 18: Uxsg talk-wm

Dr. Flowlove

Page 19: Uxsg talk-wm

My Old Process…

m. Create a Navigation MapTo fi!ure out how a user navi!ates throu!h the app/site.

n. Hand-sketch various ideaso. Make Wireframes per screen/page

To lay out the information and define how thin!s work on the pa!e.

Page 20: Uxsg talk-wm

LA1: Home Page(spuul.com)

LA2: logged in (free)

LA3: logged in (premium)

LA2a/LA3a: first login

CL1: Clip Listing Page(spuul.com/popular)

SR1: Search Result Page(spuul.com/search)

CD1: Clip Detail Page(spuul.com/watch?clip=xyz)

CD2: resume

CD3: play clip

CD4: play trailer

CD5: special clip page

UA1: User Account Page(spuul.com/account)

ER1: Error 404 Page(spuul.com/404)

FA1: F.A.Q. Page(spuul.com/faq)

AC1: About & Contact Page(spuul.com/about)

TC1: Terms & Conditions Page(spuul.com/tnc)

O2: Registration Overlay

Progress Feedback Overlay

O1: Login Overlay

Progress Feedback Overlay

O3: Special Payment Overlay

Progress Feedback Overlay

Page 21: Uxsg talk-wm

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Page 22: Uxsg talk-wm

r

Page 23: Uxsg talk-wm

That’s Information Architecture…

not Interaction Design!

Page 24: Uxsg talk-wm

Enter Jakub Linowski

Interactive Sketching Notation

Page 26: Uxsg talk-wm

Idea

1. Start with placeholder boxes for each screen (at 100% size)

2. Start with a rough outline and flow diagram from a eagle-eye perspective

3. Each screen has certain variations right next to it

4. Add more detail on each iteration

Page 27: Uxsg talk-wm

1 Use Case: User browses for a suitable RFQ to apply for.

a) finds a suitable RFQ and appliesb) finds nothing suitable and closes the

sitec) finds something interesting and

bookmarks it (notification)

Use Case: User posts an RFQ2

Use Case: User rates a transaction as the response to a mail.3

Use Case: User signs up to get to see RFQs.4

Use Case: User browses for BOs to order.5

User A: Owner of a small enterprise (supplier) specialising on providing a simple service, for example indoor painting. etc.Not too comfortable with using the internet, but does it because has to. Has an email account on yahoo.

A

User B: Employee at a larger enterprise taking care of the sales process and management. Specialising on providing a simple service, for supplying of snacks and beverages.Comfortable using the internet; has an email account with the company to be used for all work.

B

User C: Employee at a partner enterprise (e.g. DBS) that posts requirements but also may bid for RFQs sometimes. Managing certain amount of other users as well.Very comfortable using the internet; has an email account with the company to be used for all work.

C

User D: Employee at Sesami/SingTelD

1 user accesses the site Landing Page is displayed RFQ details are displayed

⁃ entering mybusiness.singtel.com/trading-board

⁃ accessing a bookmark

user accesses an RFQ on the site

user browses the RFQs and selects one

- by tags- by search- by listing

RFQ Page is displayeduser clicks on "show details" user clicks on "apply" user is redirected to partner site

user bookmarks the RFQ

user shares the RFQ via e-mail email client is opened with pre-written mail

RFQ is added to the user's bookmarks list

2 user accesses the site

⁃ searching for an RFQ⁃ being sent over from a partner site⁃ following the link on an email

⁃ entering mybusiness.singtel.com/trading-board

⁃ accessing a bookmark

Landing Page is displayed user clicks on post RFQ user is redirected to correct partner site user creates RFQ user clicks on "save" RFQ details are displayed

user submits RFQ confirmation emails to: supplier, customer

update Sesami RFQ:submissions and count

⁃ customer: list submissions in RFQ⁃ supplier: mark RFQ as submitted⁃ other: increase RFQ submission count

confirmation emails to: customer

3 supplier marks the transaction closed and rates it

⁃ entering mybusiness.singtel.com/trading-board

⁃ accessing a bookmark

RFQ closesconfirmation to applied

suppliers and bookmarks

RFQ is closing in 7 and 1 days

reminder emails to: supplier with bookmark

customer selects supplier for RFQ

confirmation emails to unsuccessful suppliers

confirmation email to successful suppliers

update Sesami to reflect the selection

archive RFQ

RFQ transaction is completed

email to customer to rate transaction

customer accesses RFQ and rates transaction

transaction is closed and ratings displayed

email sent to supplier with rating

4 user accesses the site

⁃ entering mybusiness.singtel.com/trading-board

⁃ accessing a link provided somewhere else

Landing or RFQ Page is displayed user clicks to sign up Signup Popup is displayed user fills details, agrees to T&Cs

and confirmsno: create new user

accountnew organisation?

yes: create organisation account

create new organisation administrator account

send account verification email

send account verification email user verifies email address activate account

user verifies email address send account check to organisation admin admin confirms? no: send rejection email

yes: activate account

Home Page is displayed

5 user accesses the site->TODO

⁃ entering mybusiness.singtel.com/trading-board

⁃ accessing a link provided somewhere else

event tri!!er

action performed by system

user action

pa!e displayed

Page 28: Uxsg talk-wm

HeaderSingTel Logout

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

logo

close

Suppliers Who Submitted a Bid:

logo

logo

logo

logo

logo

logo logo

logo

Similar Open RFQs

AWARDED

HeaderSingTel Logout

Most Relevant RFQs Search

logo

logo

logo

logo

logo

see all

Most Recent BOs Search

image

SGD 200

image

SGD 200

image

SGD 200

image

SGD 200

see all

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

1 Use Case: User browses for a suitable RFQ to apply for.

a) finds a suitable RFQ and appliesb) finds nothing suitable and closes the

sitec) finds something interesting and

bookmarks it (notification)

Use Case: User posts an RFQ2

Use Case: User rates a transaction as the response to a mail.3

Use Case: User signs up to get to see RFQs.4

Use Case: User browses for BOs to order.5

User A: Owner of a small enterprise (supplier) specialising on providing a simple service, for example indoor painting. etc.Not too comfortable with using the internet, but does it because has to. Has an email account on yahoo.

A

User B: Employee at a larger enterprise taking care of the sales process and management. Specialising on providing a simple service, for supplying of snacks and beverages.Comfortable using the internet; has an email account with the company to be used for all work.

B

User C: Employee at a partner enterprise (e.g. DBS) that posts requirements but also may bid for RFQs sometimes. Managing certain amount of other users as well.Very comfortable using the internet; has an email account with the company to be used for all work.

C

User D: Employee at Sesami/SingTelD

1

3

4

5

RFQ Listing PageHome Page (logged in)HeaderSingTel Logout

Search

logo

logo

logo

logo

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

only relevantAll RFQs

logo

logo

logo

Most relevant RFQs:- based on tag/category- new/unseen RFQs- soon ending RFQs

Items Requiring Attention:- Transactions that need

rating- RFQs that need a bidder

to be selected - …can be expanded later

Bookmarks:- RFQs and BOs that were

bookmarked

Expanded View of an RFQ

⁃ all most recent RFQs shown by default

⁃ filter by:- search- tags- categories- relevant RFQs (tags, etc.)

Landing Page (not logged in)HeaderSingTel Login

Opportunities

how this works

Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum. Signup

Our Strategic Partners

partner logo

partner logo

Most Recent RFQs Search

logo

logo

logo

logo

logo

see all

Most Recent BOs Search

image

SGD 200

image

SGD 200

image

SGD 200

image

SGD 200

see all

What Are Bulk Offers?

how BOs works

⁃ sales pitch and explanation at the top

⁃ call to action: signup- right panel has more sales

pitch

⁃ essential details of the RFQ- button unfolds and stays unfolded- title opens RFQ Detail Page- actions: apply, full details, bookmark,

share, report- display rating (if available) - TODO

RFQ Detail Page⁃ full details of the RFQ ⁃ target of any shared link⁃ actions: apply, full details,

bookmark, share, report- display related RFQs

HeaderSingTel Login

Search

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

only relevantAll RFQs

Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum. Signup

Our Strategic Partners

partner logo

partner logo

RFQ Listing Page (not logged in)⁃ small signup banner

remains on top with call to action

⁃ right panel explains benefit of signup (bookmarks): sales pitch and logos

Similar Open RFQs

logo

Transaction Rating

logo

logo

Closed RFQ with Ratings- transaction rating, once it's available

HeaderSingTel Logout

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

logo

Similar Open RFQs

logo

logo

logo

logo

logo

Partner Site: Specific Page

User completed the bidding process for the FRQ on the customer site.

After the transaction is complete, the user gets to rate the transaction.

HeaderSingTel Logout

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

PROCESSING

expand

Similar Open RFQs

logo

Transaction Rating

logo

transaction rating pending

public comment

private comment

save

Please rate the transaction:

Closed RFQ Pending Rating- request to rate transaction if not yet

rated

2 HeaderSingTel Logout

Most Relevant RFQs Search

logo

logo

logo

logo

logo

see all

Most Recent BOs Search

image

SGD 200

image

SGD 200

image

SGD 200

image

SGD 200

see all

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

Partner Site: Specific Page

User completed the bidding process for the FRQ on the customer site.

After the transaction is complete, the user gets to rate the transaction.

⁃ direct link to the appropriate partner portal (single login) for appropriate partners

User submits bid:- send appropriate emails- register the FRQ to be bid

for (counter on RFQ, bidder history, etc.)

Suppliers Who Submitted a Bid:

logo

logo logo

logo

Similar Open RFQs

RFQ Detail for Partner- display all suppliers that have

submitted a bid

User creates RFQ:⁃ creates RFQ- generates confirmation

mail to author and organisation admin

⁃ full details of the RFQ - display bidders (count 0 in

the beginning)- display related RFQs- possibility to mark RFQ

closed

HeaderSingTel Logout

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

logo

Suppliers Who Submitted a Bid:

logo

logo

logo

logo

logo

Similar Open RFQs

no bids yet share

close

HeaderSingTel Logout

Most Relevant RFQs Search

logo

logo

logo

logo

logo

see all

Most Recent BOs Search

image

SGD 200

image

SGD 200

image

SGD 200

image

SGD 200

see all

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

Home Page (logged in)

Home Page (logged in)⁃ direct link to the open

transactions⁃ allows user to mark the

transaction as closed> transaction is only

closed after the rating is submitted

HeaderSingTel Logout

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

logo

logo

logo

logo

logo

PROCESSING

expand

Similar Open RFQs

logo

Transaction Rating

logo

transaction rating pending

public comment

private comment

save

Please rate the transaction:

reopen

⁃ user marks the transaction as closed

- user submits rating for the transaction

> email is sent to the other party

If both parties have rated the transaction, it is archived> email will be sent to both

parties

RFQ Detail Page (own, no bids)

RFQ Detail Page (awarded) RFQ Detail Page (rating pending)

HeaderSingTel Logout

Most Relevant RFQs Search

logo

logo

logo

logo

logo

see all

Most Recent BOs Search

image

SGD 200

image

SGD 200

image

SGD 200

image

SGD 200

see all

Items Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

HeaderSingTel Login

Opportunities

how this works

Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum. Signup

Our Strategic Partners

partner logo

partner logo

Most Recent RFQs Search

logo

logo

logo

logo

logo

see all

Most Recent BOs Search

image

SGD 200

image

SGD 200

image

SGD 200

image

SGD 200

see all

What Are Bulk Offers?

how BOs works

Landing Page (not logged in)

Home Page (logged in)TODO

Signup

name

minimum 8 characters, uppercase and lowercase

Sorry, that email address is already in use, shall we send a password reminder?

email

repeat password

Enter your name

Your organisation email

Choose a password

Login or retrieve password

SignupCancel

I agree to the terms and conditions.

Do we need a "agree to terms and conditions" checkbox?

Do we need anything else than email, password and username?

Do we need a username?

⁃ do verification logic (considering if this is a new organisation or no)

user clicks on verificationItems Requiring Attention

logo

logo

logo

logo

Bookmarks

logo

logo

logo

logo

logo

HeaderSingTel Logout

pic Edit

logo

User's RFQs Search

logo

logo

logo

logo

logo

see all

Signup My Profile (todo)

Page 29: Uxsg talk-wm

archived: success

Display Options

Show/Hide Interactions

Show/Hide Comments

Users

User A: Owner of a small enterprise (supplier) specialisin! on providin! a simple service, for example indoor paintin!. etc.Not too comfortable with usin! the internet, but does it because has to. Has an email account on yahoo.

A

B User B: Employee at a lar!er enterprise takin! care of the sales process and mana!ement. Specialisin! on providin! a simple service, for supplyin! of snacks and bevera!es.Comfortable usin! the internet; has an email account with the company to be used for all work.

C User C: Employee at a partner enterprise (e.!. DBS) that posts requirements but also may bid for RFQs sometimes. Mana!in! certain amount of other users as well.Very comfortable usin! the internet; has an email account with the company to be used for all work.

D User D: Employee at Sesami/Sin!Tel

Chan!elo!

2012-09-12: Version 1.1Completed the Si!nup, User Profile and User Mana!ement details. Only Bulk Purchase missin!

User Cases

Use Case #1: User browses for RFQs to apply for. (A, B, C)a) finds a suitable RFQ and appliesb) finds nothin! suitable and closes the sitec) finds somethin! interestin! and bookmarks it (notification)

#1

Use Case #2: User posts an RFQ. (C)#2

Use Case #3: User rates a transaction. (A, B, C)a) by accessin! the pa!e and selectin! to rateb) by followin! the request in a mail

#3

Use Case #4: User si!ns up to !et to see RFQs and BOs. (A, B, C)a) new or!anisationb) existin! or!anisation — approved userc) existin! or!anisation — user not approved

#4

Use Case #5: User browses for BOs to order. (A, B, C)a) finds a suitable o"er and bidsb) finds nothin! suitablec) finds somethin! suitable and bookmarks it

#5

Le!end

Screen or pa!e name and IDHO1a: Home Pa!e

HO1a Go to screen

a.1 Activate action

Touchpoint

Connection line between screens

t.1 Transition animation

CommentLorem ipsum dolor sit nuc arbitor domii ess…

#1 Use case start and end

send emailuser, admin Actions performed in the backend

decision?

user clickslink in email

tri!!er event

Actions performed by the user

Conditional statement: Yes or no?

An event tri!!er in the back!round

Use Case #6: User chan!es details (A, B, C)a) name, picture, desi!nationb) emailc) password

#6

Use Case #7: Mana!e or!anisation (A, C)a) promote/demote/delete other userb) chan!e or!anisation information

#7

Use Case #8: Close account. (A, B, C)a) re!ular userb) last adminc) last overall user (admin)

#8

Use Case #9: User posts a Bulk O"er. (A, B, C)#9

Use Case #10: User checks status of Bulk O"er. (A, B, C)#10

2012-09-05: Version 1.0Mer!ed the Uses Case Flow and the Pa!e Schematics into this sin!le canvas. Completed most of the flow, only Si!nup, User Profile and User Mana!ement details missin!.

Back!round Processes

RFQ/BO is closin!in 7 days

reminder email to users that havenot applied but have bookmarked

RFQ/BO is closin!in 1 day

reminder email to users that havenot applied but have bookmarked

RFQ/BO closes confirmation to all users thatapplied and bookmarked

mark RFQ as closed

RFQ is awarded

mark RFQ as awarded anddisplay awardee

mail successful supplier

mail all other,unsuccessful suppliers

!oods marked as shipped

!oods shipped mailto all orders

BO is complete mail to supplierdisplay status

mail to all ordersdisplay status

update BO statussuccess or failed

2012-09-13: Version 1.2Completed the overall processes.Questions: Do we need the UEN on re!istration? Do we need to support a shoppin! cart concept ri!ht now?

States for RFQs

open User A creates the RFQ

(fresh) (fresh)

User B (and more) bid for the RFQ

RFQ ended, pendin! awardin!

User A User B Other Users

open

submitted

(fresh)

(bookmarked)

closed(pendin! awardin!)

RFQ awarded

(pendin! awardin!)

processin!

(awarded)

RFQ marked complete and rated by one side

processin!

ratedpendin!ratin!

archived

archived

RFQ rated by both sidesarchived

States for BOs

open User A creates the BO

(fresh) (fresh)

User A User B Other Users

(fresh)

User B (and others) buyopen

purchased (bookmarked)

Case 1: The buyer tar!et is matchedclosedpendin! deliverysuccess

archived: success

User A ships the !oodsclosed

shippedpendin!ratin!

archived: success

User B receives the !oods and rates the transaction

archived: fail

Case 2: The buyer tar!et is not matched, User B to be refunded

closed

User B receives the refund

pendin! refund

archived: fail

fail

closedpendin!ratin!

archived: success All participants have received the !oods and rated the transaction

closed

fail

archived: fail All users have received the refund

2012-09-17: Version 1.3Added explanation of the states for RFQs and BOs.

(not awarded || default)

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Most Recent BOs Search

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add new

add new

User browses for RFQs to apply for.User Type: A, B, C

User posts an RFQ via Sesami portalUser Type: C

User rates a transaction.User Type: A, B, C

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only relevantAll RFQs

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User Actions:> browse/filter by: ta!, search, listin!, all/relevant,

postin! date (default), closin! date> click on "expand" will expand> click on RFQ title opens RFQ Detail Pa!e> click on lo!o or author opens Or!anisation Pa!e> click on ta!s and cate!ories,open RFQ Listin! pa!e

with matchin! criteria –––Lo!ic: RFQ Listin!:- sortin!: closest first (di"erent per filter)- display 20 entries per pa!e

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What Are Bulk Offers?

how BOs works

User Actions:> si!nup (main focus)> lo!in–––Display:– sales pitch and explanation at the top– direct list of benefits in the ri!ht panel

User Actions:> bookmark, report, share via pre-written email or LinkedIn> apply opens Partner Site> full details opens RFQ Detail Pa!e–––Lo!ic:- button unfolds and stays unfoldedDisplay:– essential details of the RFQ– user ratin! (if available)

User Actions:> report, share via email/LinkedIn, bookmark> apply–––Display:– full details of the RFQ (terms and conditions, etc.)– attachments—ToDo– 5 related open RFQs

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only relevantAll RFQs

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Our Strategic Partners

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User Actions:– as otherwise plus si!nup–––Display:- small si!nup banner remains on top with call to actionri!ht panel explains benefit of si!nup (bookmarks): sales pitch and lo!os

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Transaction Rating

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Display:- transaction ratin!s, once available

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Partner Site: Specific Page

User completed the bidding process for the FRQ on the customer site.

After the transaction is complete, the user gets to rate the transaction.

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PROCESSING

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Transaction Rating

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transaction rating pending

public comment

private comment

save

Please rate the transaction:

User Actions:> rate and save/cancel–––Display:- request to rate closed transaction (if missin!)- ratin! based on involved role

Lo!ic:– direct link to the appropriate partner portal (sin!le lo!in) for all partners

User Actions:> submit bid–––Lo!ic:– directly open appropriate pa!e (sin!le si!n-in)– send appropriate emails– re!ister the FRQ to be bid for

Suppliers Who Submitted a Bid:

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Similar Open RFQs

Display (for Partner postin! RFQ):- all suppliers that have submitted a bid- hi!hli!ht the supplier that was chosen

User Actions:> possibility to mark RFQ closed–––Display:– full details of the RFQ – all bidders (owner or!anisation)– bid count, startin! with 0 (for all other users)– 5 related open RFQs

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Suppliers Who Submitted a Bid:

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Similar Open RFQs

no bids yet share

close

User Actions:> click on close opens the ratin! box–––Lo!ic:– transaction is only closed after the ratin! is submitted

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PROCESSING

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Transaction Rating

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transaction rating pending

public comment

private comment

save

Please rate the transaction:

reopen

User Actions:> set ratin!s for the counterpart> save the ratin! and mark the transaction as closed–––Lo!ic:– email is sent to the other partyDisplay:– own ratin! (by counterpart) is only visible once both sides have rated

User Actions:> browse by: ta!, search, listin!> click on RFQ: ima!e, title, author, expand–––Lo!ic: Most relevant RFQs:- new/unseen RFQs + soon endin! RFQs based on

previous ta!/cate!ory

Lo!ic: Items Requirin! Attention:- own closed RFQs that lack need a bidder selection- transactions pendin! ratin!- etc.

Lo!ic: Bookmarks:- RFQs and BOs that were bookmarked

– partner: list submissions in RFQ– supplier: mark RFQ as submitted– others: increase RFQ submission counter

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Items Requiring Attention

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add new

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User Actions:> create RFQ–––Lo!ic:– send appropriate emails– hittin! "save" leads directly to the RFQ Detail Pa!e

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Most Recent BOs Search

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Items Requiring Attention

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Lo!ic:– the ri!ht column has direct links for open transactions

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close

Suppliers Who Submitted a Bid:

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AWARDED

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CLOSED

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Transaction Rating

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User's RFQs Search

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see all

Preliminary Profile, we are waitin! for [email protected] to accept your account.

User Actions:> edit and enter user and or!anisation details, picture, etc.

User Actions:– waitin! for confirmation email.

HO1: Home Pa!e: lo!!ed in

RL1: RFQ Listin! Pa!e

RLa: RFQ Listin! Expanded View

RD: RFQ Detail Pa!etar!et of any shared link

HO1: Home Pa!e: lo!!ed in

User Actions:> lo!in> retrieve password–––Lo!ic:– directly open the ri!ht lo!in pa!e (dependin! on user a#liation)

PS2: Partner Site: Lo!in

Partner Site: Login

User logs into the partner portal.

PS3: Partner Site: RFQ Postin! Pa!e

Partner Site: RFQ Posting Page

User posts the RFQ on the partner portal.

After the posting is done, the user gets to see the posting on the Sesami portal.

RDd: RFQ Detail Pa!e: own, no bids

HO1: Home Pa!e: lo!!ed in

RDe: RFQ Detail Pa!e: awarded RDf: RFQ Detail Pa!e: ratin! pendin!

User Actions:> n/a–––Lo!ic:– when both parties have rated the transaction, the RFQ is archived and a email sent to both partiesDisplay:– public ratin!s of both sides

RD!: RFQ Detail Pa!e: ratin! !iven

User Actions:> reopen the ratin! (possible until counterpart sets ratin!)> resend ratin! mail–––Lo!ic:– email is sent to the other partyDisplay:– !iven ratin!– own ratin! (by counterpart) is only visible once I save my ratin!.

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PROCESSING

expand

Similar Open RFQs

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Transaction Rating

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transaction rating pending

Please rate the transaction:

reopen

Public Rating:

Private Comment:

User si!ns up to !et to see RFQs and BOs.User Type: A, B, C

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Our Strategic Partners

partner logo

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logo

logo

logo

see all

Most Recent BOs Search

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image

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image

SGD 200

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SGD 200

see all

What Are Bulk Offers?

how BOs works

User Actions:> click on si!nup> lo!in–––Display:– sales pitch and explanation at the top– direct list of benefits in the ri!ht panel

HO2: Landin! Pa!e: not lo!!ed in

Signup

name

minimum 8 characters, uppercase and lowercase

Sorry, that email address is already in use, shall we send a password reminder?

email

repeat password

Enter your name

Your organisation email

Choose a password

Login or retrieve password

SignupCancel

I agree to the terms and conditions.

User Actions:> enter name, email, password and T&C confirm–––Lo!ic:– validation lo!ic– or!anisation set-up lo!ic

OS: Si!nup Overlay

Login

email or username

Signup or retrieve password

password

Login

Sorry, your login details were incorrect. Need a password reminder?

Cancel

OS: Lo!in Overlay OPa: Password Retrieval Overlay

Retrieve Password

email or username

Sorry, the email provided does not exist in our records. Try another one or signup instead.

Login or signup

Send PasswordCancel

BL1: BO Listin! Pa!e

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Most Recent BOs Search

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Items Requiring Attention

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Bookmarks

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Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

User Actions:> click on BO> click on search or "see all"> click on "add new" to create a new BO–––Display:– list of most relevant bulk o"ers– explanation of how the BOs workLo!ic:– show BOs that are about to close soon with ta!s matchin! the user's interests*

HO1: Home Pa!e: lo!!ed in

User Actions:> browse/filter by: ta!, search, listin!, all/relevant,

postin! date (default), closin! date> click on BO to open BO Detail Pa!e> add BO to bookmarks> click on lo!o or author opens Or!anisation Pa!e> click on ta!s and cate!ories,open RFQ Listin! pa!e

with matchin! criteria –––Display:- display 20 entries per pa!eLo!ic:- sortin!: closest first (di"erent per filter)

BD: BO Detail Pa!e

User Actions:> buy Bulk O"er> report, share via email/LinkedIn, bookmark–––Display:– full details of the BO: – Product ima!e & details: – Total no. of items available/ordered per deal – min. order no. for deal to be valid, number of – discount percenta!e to standard retail price – expiry date/time – Product validity conditions – Supplier's T&Cs – Customers Reviews (only if this is a repeat o"er)– 5 related open BOs

Partner Site: Specific Page

User completed the bidding process for the FRQ on the customer site.

After the transaction is complete, the user gets to rate the transaction.

PG: Payment Gateway

User Actions:> enter payment details–––Lo!ic:– directly to payment service dependin! on the user choice

a) re!ular userb) last adminc) last user overall

User chan!es detailsUser Type: A, B, C#6

Mana!e or!anisationUser Type: A, C#7

Close accountUser Type: A, B, C#8

User posts a Bulk O"erUser Type: A, B, C#9

User checks status of Bulk O"erUser Type: A, B, C#10

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Most Relevant RFQs Search

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see all

Most Recent BOs Search

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see all

Items Requiring Attention

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Bookmarks

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add new

add new

User Actions:> click on name of the user–––Display:– display name and or!anisation in top ri!ht close to lo!out

HO1: Home Pa!e: lo!!ed in

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Most Relevant RFQs Search

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see all

Most Recent BOs Search

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Items Requiring Attention

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Bookmarks

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Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

User Actions:> click on "new Bulk O"er"–––Display:– list of Bulk O"ersLo!ic:– show most relevant BOs first

HO1: Home Pa!e: lo!!ed in

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Most Relevant RFQs Search

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see all

Most Recent BOs Search

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Items Requiring Attention

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Bookmarks

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Fusce dapibus, tellus ac cursus commodo, tortor mauris. Learn More

add new

add new

User Actions:> click on–––Display:– list Lo!ic:– show

HO1: Home Pa!e: lo!!ed in

PR1: My Profile Pa!e

User Actions:> edit details> chan!e password> choose to mana!e the or!anisation> browse previous transactions> delete account–––Display:– picture, name, desi!nation, or!anisation with ratin!s– re!istered email– previous transactions– current transactions

PR1a: Edit My Profile Pa!e

User Actions:> chan!e name, desi!nation, picture> chan!e email> chan!e password

OM: Or!anisation Mana!ement Pa!e

User Actions:> promote user> demote user> delete user> create user> chan!e or!anisation details–––Display:– or!anisation details: address, contact– re!istered users– previous transactions– current transactionsLater:– Display ratin! of transaction based on the specific

users (for service quality transparency)

Items Requiring Attention

Bookmarks

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no bookmarks yet:explain section

no items yet:explain section

Items Requiring Attention

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Bookmarks

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pic Edit

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User's RFQs Search

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see all

Manage

delete account

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pic Save

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Items Requiring Attention

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Bookmarks

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email email Save

Savepassword password

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logo Edit

Users Ratings

make admin deletemake admin deletemake admin deletemake admin deletemake admin deletemake admin deletemake admin deletemake admin delete

Items Requiring Attention

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add

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cancel

OMa: Or!anisation Edit Pa!e

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Search Items Requiring Attention

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only relevantAll BOs

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Open

BDa: BO Detail Order Section

User Actions:> indicate quantity> edit shippin! and billin! info (pre-populated)> select payment method: GIRO/Credit Card–––Display:– unit price and total price– shippin! and billin! address

OR: Order Review Pa!e

how does it work/order? expand

order summary

pay with GIRO

shipping infoedit

pay with CC

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confirm

shipping info

edit

order summary

cancel

User Actions:> confirm payment–––Lo!ic:– send appropriate emails– re!ister the BO o"er

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Items Requiring Attention

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details

details

details

TitleDescription

details

ImagesQuantity Max quantity

Cost Reg Cost

SaveCancel

BD: BO Detail Pa!e

User Actions:> buy Bulk O"er> report, share via email/LinkedIn, bookmark–––Display:– full details of the BO: – Product ima!e & details: – Total no. of items available/ordered per deal – min. order no. for deal to be valid, number of – discount percenta!e to standard retail price – expiry date/time – Product validity conditions – Supplier's T&Cs – Customers Reviews (only if this is a repeat o"er)– 5 related open BOs

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Items Requiring Attention

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Open

BD: BO Detail Pa!e

User Actions:> buy Bulk O"er (if open)> mark shipped (if closed)> mark delivered and rate (if shipped)> report, share via email/LinkedIn, bookmark–––Display:– status: 1. open 2. closed: success or failed 3. shipped 4. complete/archived– full details of the BO: – Product ima!e & details: – Total no. of items available/ordered per deal – min. order no. for deal to be valid, number of – discount percenta!e to standard retail price – expiry date/time – Product validity conditions – Supplier's T&Cs – Customers Reviews (only if this is a repeat o"er)– 5 related open BOs

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Items Requiring Attention

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Bookmarks

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Open

BDc: BO Detail Pa!e: shipped

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Items Requiring Attention

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Bookmarks

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Edit

public comment

private comment

save

Please rate the transaction:

reopen

User Actions:> mark delivered and rate (if shipped)> report, share via email/LinkedIn, bookmark–––Display:– status: 3. shipped– full details of the BO: – Product ima!e & details: – Total no. of items available/ordered per deal – min. order no. for deal to be valid, number of – discount percenta!e to standard retail price – expiry date/time – Product validity conditions – Supplier's T&Cs – Customers Reviews (only if this is a repeat o"er)– 5 related open BOs

BO archivin! emailsupplier + partner

user accesses the RFQvia email URL (or site)

user accesses the siteURL or bookmark

user accesses the siteURL or bookmark

user accesses the siteURL or bookmark

#1

#2

#3a

counterpart accesses the RFQvia email URL (or site)

user accesses the siteURL or bookmark #4

is this anew or!anisation based

on email?

confirmation emailssupplier, partner

email to user or!:poster + admin

email to counterpart

RFQ archivin! emailsupplier + partner

HO2

HO2: Landin! Pa!e: not lo!!ed in

HO1

expand to RLa

HO2

PR1

report

bookmark

share

PS1RDa: Closed RFQ with Ratin!s

RDb: Closed RFQ with Pendin! Ratin!

RDc: RFQ Detail for Partner

PS1: Partner Site: RFQ Application

RD update RFQ pa!esubmissions and count

user accesses an RFQ on the siteGoo!le search, partner site, email link

User browses for RFQs to apply for.User Type: A, B, C#1

RL2: RFQ Listin! Pa!e: not lo!!ed in

RDe RDf

RDh: RFQ Detail Pa!e: ratin!s complete

user accesses the RFQvia email URL (or site)

TC

HO1

Password Sent

You should have received a mail with a reset link for your password on [email protected]. Go to your webmail.

Ok

OPb: Password Sent Overlay

send accountverification email

user verifies email addressby clickin! on a link

yes: createor!anisation account

define useror!anisation admin

activate account

no: send account valida-tion email to or! admin

adminconfirms the user as or!

member?

yes: activate account,email confirmation to user

user accesses the siteemail link, URL or bookmark

no: send rejection email

PR2c: My Or!anisation Profile: new

PR1b: My Profile: pendin! or! approval

user accesses the siteURL or bookmark

User browses for BOs to order.User Type: A, B, C#5

a

c

#3b

#4a

#4b

#4c

PR2

user accesses the siteURL or bookmark

send accountverification email

user verifies email addressby clickin! on a link

b

save

save

chan!e status

deletecreate new

user clicks on "mana!e"

User Actions:> chan!e values–––Display:– or!anisation details: address, contact– re!istered users– previous transactions– current transactionsLater:– Display ratin! of transaction based on the specific

users (for service quality transparency)

user clicks on "close account"

user is last admin? no: re!ular user or adminshow confirmation #8a

yes: other users still on the system?

no: delete or!anisationshow confirmation#8c

Close Account?

Are you sure you want to close your account?

Close AccountCancel

OD1: Delete Overlay

send confirmation email

HO2

OD3: Delete Or! Overlay

Close Account and Organisation?Closing your account will also disable your organisation from the system? Its records will remain, but it will be

marked as closed.

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OD3: Delete Or! Overlay

yes: nominate adminshow confirmation #8b

Close Account?If you close your account, you will have to nominate a

new admin:

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John Doe

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BD

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BN: New Bulk O"er

User Actions:> fill all o"er details> save/cancel–––Display:– recommended extra orders

BDb: BO Own Detail Pa!e: fresh

User Actions:> edit Bulk O"er> report, share via email/LinkedIn, bookmark–––Display:– full details of the BO: – Product ima!e & details: – Total no. of items available/ordered per deal – min. order no. for deal to be valid, number of – discount percenta!e to standard retail price – expiry date/time – Product validity conditions – Supplier's T&Cs – Customers Reviews (only if this is a repeat o"er)– 5 related open BOs

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BE: Edit Bulk O"er

User Actions:> fill all o"er details> save/cancel–––Display:– recommended extra orders

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– closed– delivered/archived– open– pendin!

WM: Do we need the UEN?

Page 30: Uxsg talk-wm

Thoughts– Need to get over the 100% zoom level

– I spend too much time in the tool… I should only use the tool to document my thoughts– I usually only billed for the time that it takes me to create the

deliverables.

– The iterative approach helps to add more detail

– It takes longer

– Difficult to hand over as it is a non-linear document

– I found many flaws in the flow that went unnoticed in my old approach

Page 31: Uxsg talk-wm

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