UX @ ESPN Prepared by: Mike McCoy, Lead UX Designer

ESE Business Apps UX Team

Usability

Heuristics

Heuristics

More: http://www.nngroup.com/articles/ten-usability-heuristics/

Goals •  To create products that not only meet users’ needs but

allow to achieve their goals.

Henry Ford on Listening to ‘Users’

More: http://www.nngroup.com/articles/first-rule-of-usability-dont-listen-to-users/

UX Designers

Contextual Inquiry

Task Analysis

Persona

Card Sorting

Sitemap

User Journeys

Sketching

Wireframing

Prototyping

Comp

Usability Testing

UX Evaluation