Ux libs ii ual libraries nailed!

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UX Pick n Mix Bringing back a selection box from UXLibs1Leo Appleton, Associate Director of Library Services@leoappleton

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Six Colleges, one serviceCamberwell College of ArtsCentral Saint MartinsChelsea College of ArtsLondon College of CommunicationLondon College of FashionWimbledon College of ArtsCSM Library; Ana Escobar 2015

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Why user experience ?A different way of gathering feedbackCommitment to user engagementFocus on student behaviour and usage of spacePlanning for new build projects

CSM Library; Ana Escobar 2015

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Method / Student engagementMappingObservingLove lettersTouchstone toursFocus groupsReflective logs

LS UX Project: LCC; Leo Appleton, 2015

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SchedulePhaseActivityTimeframePhase 1Recruitment to observation teamApril 2015Briefing and training of observation teamApril 28th 2015Movement observations29th April 13th May 2015Static observations29th April 13th May 2015Touchstone tours29th April 13th May 2015Phase 2Focus groupsMay June 2015Phase 3Reflective logsJune July 2015Phase 4Briefing analysis teamJuly 2015AnalysisJuly August 2015Phase 5Reporting and next stepsOctober 2015

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Mapping

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Observations / Touchstone Tours

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Focus GroupsObserver feedback: informed focus group themesIn-depth and reflective theme-driven discussion:Types of space Silent or quiet / group / ITLayout of spaceEnvironmental: heat / light / signpostingProportions and amount of spaceBehaviours in spaceStaff support

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Love Letters

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Reflective logs

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So what?Analysis and reportingActions Feedback to students

https://spark.adobe.com/video/HkqN9yvE

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ImpactQuick fixes ResponsivenessLong term planningStudent satisfaction (closing the loop)Influence and lobbyingEmbedded methodology

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Thank you for listening.UX Pick n Mix Bringing back a selection box from UXLibs1@leoappleton

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