UX Pick ‘n’ Mix – Bringing back a selection box from UXLibs1

Leo Appleton, Associate Director of Library Services

@leoappleton

Six Colleges, one service• Camberwell College of Arts• Central Saint Martins• Chelsea College of Arts• London College of Communication• London College of Fashion• Wimbledon College of Arts

CSM Library; Ana Escobar 2015

Why user experience ?• A different way of gathering

feedback• Commitment to user

engagement• Focus on student behaviour and

usage of space• Planning for new build projects CSM Library; Ana Escobar 2015

Method / Student engagement• Mapping• Observing• Love letters• Touchstone tours• Focus groups• Reflective logs

LS UX Project: LCC; Leo Appleton, 2015

SchedulePhase Activity Timeframe

Phase 1 Recruitment to observation team April 2015

Briefing and training of observation team

April 28th 2015

Movement observations 29th April – 13th May 2015

Static observations 29th April – 13th May 2015

Touchstone tours 29th April – 13th May 2015

Phase 2 Focus groups May – June 2015

Phase 3 Reflective logs June – July 2015

Phase 4 Briefing analysis team July 2015

Analysis July – August 2015

Phase 5 Reporting and next steps October 2015

Mapping

Observations / Touchstone Tours

Focus Groups• Observer feedback: informed focus group themes• In-depth and reflective theme-driven discussion:• Types of space

• Silent or quiet / group / IT• Layout of space

• Environmental: heat / light / signposting• Proportions and amount of space• Behaviours in space• Staff support

Love Letters

Reflective logs

So what?• Analysis and reporting• Actions – Feedback to students

https://spark.adobe.com/video/HkqN9yvE

Impact• Quick fixes – Responsiveness• Long term planning• Student satisfaction (closing the loop)• Influence and lobbying• Embedded methodology

Thank you for listening…….

UX Pick ‘n’ Mix – Bringing back a selection box from UXLibs1

@leoappleton