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@robotperson Rob Pearson UX Camp Brighton 2014 Smooth simple projects for happy, happy stakeholders

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Page 1: UX Camp Brighton 2014 Rob Pearson 1.1

@robotperson@robotperson

Rob Pearson

UX Camp Brighton 2014

Smooth simple projects for

happy, happy stakeholders

Page 2: UX Camp Brighton 2014 Rob Pearson 1.1

@robotperson

Slideshare readers

Welcome Slideshare viewers.

Many of these slides only make sense with the speaker notes. To read them click the ‘notes’ tab below the slides:

Page 3: UX Camp Brighton 2014 Rob Pearson 1.1

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Stakeholders

Image: shilipoti.blogspot.co.uk/2011/06/steakholder.html

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Stakeholders

Andy Dennis, UX Brighton 2014

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Stakeholders

“Be kind. Everyone you meet is fighting a bangle you know nothing about.”Ben Sauer, UX Brighton 2014, quoting someone else, complete with my autocorrect error

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Process

1 2 3

4

567

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Stakeholder interviews

1 2 3

4

567

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Full example script now available!

http://goo.gl/YyegNI

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Audience survey

Stakeholder

interviews 2 3

4

567

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"What is EDGE?" content 0.86

Join now promotion content 0.74

Advice: becoming a better leader 0.65

Advice: employment matters 0.59

Advice: pedagogy and curriculum 0.58

News 0.53

Training and courses 0.53

Member login 0.46

Member discussion forum content 0.43

Events 0.32

Campaigns content 0.32

Survey: goals hierarchy

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Card sort

Stakeholder

interviews

Audience

survey 3

4

567

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Card sort: proposed top-level sitemap

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Stakeholder workshop

Stakeholder

interviews

Audience

surveyCard sort

4

567

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Three pillars of IA

Page 21: UX Camp Brighton 2014 Rob Pearson 1.1

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Stakeholder workshop: SWOT

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Stakeholder workshop

Gender Age

…and lots more

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Stakeholder workshop: personas

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Stakeholder workshop: personas

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Stakeholder workshop: personas

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Stakeholder workshop

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Stakeholder workshop

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Sketching

Stakeholder

interviews

Audience

surveyCard sort

Stakeholder

workshop

567

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Wireframing and task-based usability

Stakeholder

interviews

Audience

surveyCard sort

Stakeholder

workshop

Sketching

and concept

testing67

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Wireframing and task-based usability

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Visual design

Stakeholder

interviews

Audience

surveyCard sort

Stakeholder

workshop

Sketching

and concept

testing

Wireframing

and

task-based

usability 7

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Page 36: UX Camp Brighton 2014 Rob Pearson 1.1

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The process

Stakeholder

interviews

Audience

surveyCard sort

Stakeholder

workshop

Sketching

and concept

testing

Wireframing

and

task-based

usability

Visual design

collaboration

Page 37: UX Camp Brighton 2014 Rob Pearson 1.1

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The process

Stakeholders involved wherever possible

- Shake out the inconsistencies, achieve a shared vision of the website

- Collaborate on design: make it their idea

- If its their ideal they’re invested, they own it

- No surprises, no big reveal

- Lean

- One path to…

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Smooth simple projects for

happy, happy stakeholders

Page 39: UX Camp Brighton 2014 Rob Pearson 1.1

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Smooth simple projects for

happy, happy stakeholders

ROB PEARSONDirector, Amido@[email protected]