uw-madison emerging(?) governance models csg january 4, 2006
TRANSCRIPT
UW-MadisonEmerging(?) Governance Models
CSGJanuary 4, 2006
May Be of Interest
Network Funding and Management Model
Identity Management Leadership Group (IMLG)
Research Computing (not attended to at all)
Service Teams (suggested topic)
Service Teams
Service, Quality, and Resource Management - SQRM
Began in 2001
A formal model to break down technology silos
Team membership crosses organizational units in the Division of Information Technology (DoIT)
Service Quality
Ensure a high level of service quality and customer satisfaction
develop and define quality indicators
manage to the quality indicators
Better meet customer needs and increase satisfaction
develop a method for assessing customer needs
develop a method for tracking and improving customer satisfaction
Planning
Develop operating plans for services
Help create service budgets based on operating plans
Calculate unit costs and recommend billing rates
Resource Management
Manage revenues to the goals set by the approved operating budget
Manage expenses to the goals set by the approved operating budget
Participate in the budget review and funding allocation process
Review Function
Hold periodic reviews to assess the current situation and take appropriate actions (minimum quarterly)
Service Team Makeup
Sponsor
Service Team Leader
Business Support Staff
Team members from relevant organizations
operations
developers
help desk
others
Some of the Teams
Calendaring and Scheduling
Bucky Back-up
Directory Services
E-Learning Systems
Enterprise Storage Service
My UW-Madison
WiscMail
Calendaring & Scheduling
Description
The Calendar and Schedule service team supports the free campus-wide calendaring and scheduling application called WiscCal and WiscCal PLUS
WiscCal provides a broad set of features to help individuals and groups at the UW manage their time more effectively by allowing users to set meeting directly with 70,000 other faculty, staff and student users.
Please email us or see the DoIT web site for more information about WiscCal: http://www.doit.wisc.edu/calendaring/
Teams MembersNameEmailJake Simon Service [email protected] Tarter Service Team [email protected] Peterson Service [email protected] Stalnaker Lead [email protected] Mccall Communications [email protected] Mead Product Sales [email protected] Schwoerer Middleware [email protected] Sheggby Help Desk [email protected] Thompson PT&E [email protected]