UtahStateUniversityLibrariesLearning&EngagementServicesAnnualReportforFY2018-19

ErinDavisTeaganEastmanBrittFagerheimAnneHedrich

KacyLundstromPamelaMartinDoryRosenbergJessicaSandberg

KatieStrandAlexSundtSandraWeingartRachelWishkoski

ExecutiveSummary:

TheLearning&EngagementServices(LES)departmentgainsmuchofitsstrengthfromtheindependentworkofallthelibrariansandtheprojectsinwhichtheyareinvolved,suchasdeepintegrationintoSocialWorkcoursesorassessinglearningoutcomeswhenintegratingnewteachingmethodsintolibraryinstruction.Theseinitiativesarereflectedintheannualself-assessmentlettersofindividuallibrarians.Thisreportreflectsthemorecollaborativeinitiativesofthedepartmentthatmanyorallmembersareinvolvedin.

Themajoraccomplishmentsbelowsummarizethepastyear,andgoalsforthecomingyear.Wearesincerelygratefulforallourstudentworkers,Librarystaff,andUniversitycolleaguesandtheirsupportandcollaborationinsomanyoftheseefforts.Thetableofcontentsprovidesdirectlinksformorein-depthinformationoneachsection.

MajorAccomplishments&Contributions:

• Taughtatotalof566sessionsthisyear,includingcomp,liaison,Connections,workshops,andotherinstruction.

• DevelopedarevisedworkflowforLibGuidecreationandmaintenance,resultinginthedeletionofover200guides,creationofnewworkflowsandhelpguides,andatrainingworkshopforsubjectliaisons.

• CreatedbookmarksforLESandliaisonlibrariansandmarketedindepartmentsanddisplayedinlibrary.

• Developedunitassessmentplanusingnewtemplate.• TransitionedOERintoDigitalInitiativesUnit.• Totalconsultationshaveincreasedby20%.• OERinitiativehasimpacted1/4undergraduatestudents,withtotalsavings

totaling$1,398,095asoffall2019.• Reached8,873studentsin283coursesthroughonlinelearninginitiatives• ReceivedapprovalforFirst-YearExperiencePosition• ReceivedapprovalforandhiredBlandingLPM(currentlypilotingtraining&

onboarding)• CoordinatingOutreachevents,suchasDayontheQuad&TherapyDogs

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Goalsfor2018-19TopTier:

• ExploreEDIneedsofstudentstoidentifyopportunitiesandimprovementsinsharedLESinstruction

• DevelopmarketingplanstoraiseawarenessandincreaseusageofcoreLESservices

• DevelopasystematicwaytoleveragetheactionalinsightsfromCivitas&IthakaanalysistoinformLESservicesandresources

ViewAllGoals

MajorRolesLESLibrariansalsoserveactive(orsole)rolesinthefollowing:

• Teaching&developingcurriculumforENGL1010&ENGL2010&USU1730• ProvidingoutreachtoRegionalCampus&onlinefaculty&students• ServingasLibGuideDesigners,assistingincreationandmaintenanceofguides

andasasupportteam• FacilitatingteachingcollaborationamongfacultybyofferingResearch

AssignmentDesignWorkshops(Charrettes)• Developing&presentingroadshowsatdepartmentretreatsasliaisonsand

membersoftheroadshowteam• Developing&deliveringinstructionsessions(workshops,liaison&comp)• Staffing,assessing&trainingattheinformationdesk• Providingundergraduateoutreach,andtrainingandsupervisingfourUniversity

TeachingFellows(LPMs)• Assistingwithwebusability&discoveryaccess• Assessmentofstudentlearning&libraryinstructionimpact• Creating,maintaining,&assessingonlinematerials• ServingasLiaisonto27outof47areas,includingtakingon5newareasasa

resultoftheliaisonprogramrevisions• Designing,revisingandimplementingConnectionsorientationworkshop• Conductingresearchconsultationswithfaculty&students

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TableofContentsI. LESMissionStatement p. 4

II. InstructionA. ABigPictureLook:Library-wide p. 4-5B. InstructionalOverviewStatistics p. 5-6C. WritingCompLibraryInstructionProgram p. 6-8D. AssignmentDesignFacultyWorkshops p. 8E. AssessmentPlan p. 9

III. One-on-OneHelpA. InformationDesk p. 9-10B. Consultations p. 10

IV. OnlineLearningMaterialsA. Online&EmbeddedResources p. 10-12B. LibGuides p. 12-13

V. State-wideCampuses&CentersA. State-wideCampusVisits p. 13-14B. TargetedOutreach p. 14C. RegionalCampusSurvey

VI. OpenEducationalResources p. 14-16

VII. WebServicesA. UsageofWebPresence p. 16-17B. Redesigns&NewPages p. 18C. Maintenance p. 18D. Administration p. 19E. Assessment&Analysis p. 19

VIII. OutreachA. OutreachMeetings p. 19-20B. StudentLibraryAdvisoryBoard p. 20C. Events p. 20D. Tours p. 21E. Connections p. 21

IX. PeerLearningA. LibraryPeerMentors p. 21-22B. OtherPeerLearning p. 22

X. Scholarship p. 22-24

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I. LESMissionStatement

AstheLearning&EngagementServicesUnit,weareactivepartnersinteachingandlearning,supportingfacultyandstudentsbyprovidingexpertiseacrossthecurriculumandatthepointofneed.Thisincludesofferingservicesthatreachallourusers–regardlessoflocation–byprovidingrobustonlinelearningmaterials,strategicin-personinstruction,andeasilyaccessibleinformationviaourwebsite.

Ourtailoredapproachtoteachingstudentssituatesinformationliteracywithinthecontextoftheircoursework.Knowinghowtoaccess,useandcriticallyconsumeinformationisvitaltobuildinga“sociallyandintellectuallyvibrantcommunity”(USUMission).Insupportofthismission,wealsoaimtohelpstudentsunderstandhowinformationliteracyskillstransferforlife.

Ourcollaborationswithcourses,studentpopulations,andcampusandcommunitypartnershelpusprovideinnovative,comprehensiveservices.Ourworkenablesstudentstolearn,discover,andengagewithotherresearchers,withtheirpeers,andwiththebroadercommunity.

- DevelopedbyLearning&EngagementServices,Summer2018

II. Instruction

A. ABigPictureLook:Library-Wide

InAugust2018,aLibraryInstructionCommitteewasformedandchargedwithworkingwithallareasofthelibrarywhoprovideinstructionto“Providetrainingandsupportopportunitiesforalllibraryinstructors,developaunifiedprogrammaticvision,developpoliciesandbestpracticeswhenworkingwithfacultyoninstructionrequests,andtowriteacollaborativeannualinstructionreport.”Formoreinformationonthelibrary-wideinstructionprogram,viewtheLibraryInstructionAnnualReport.

FromJuly1,2018–June30,2019,theLibraryInstructionProgramtaughtatotalof779librarysessionsandreached12,316students.Ninety-sevenpercentofthesecourseswereface-to-face,whileonly2%reachedonlinecoursesandonly1%reachedbroadcast.Additionally,onlinematerialswerecreatedandembeddedacrossnumerousdepartments.Formoreofthatdata,seesectionIV(page10).USUcurrentlyhasanestimated15,000FTEstate-wideandonlinestudents.

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Mostofthesesessionswerecurricularinstructionortiedtocourses.Thenextmostcommoninteractiontypewaspresentations(6%),followedbyworkshopsandtours(both2%).Inthesesessions,wereachedatotalof12,316students,including10,684undergraduatesand712graduates.Thefigurebelowillustratesthat61%oftheinstructionistaughtbyLES,including69%oftheliaisoninstruction(whichmakesup30%ofthetotalinstruction).

B. LESInstructionalOverviewStatisticsLESreachedatotalof8560studentsthroughourEnglishCompositioncourses,liaisonwork,andotherinstruction.

Total#classesbyStanding(AllLES–Comp&Liaison)

2018-2019Total

90%

6%

2% 2% InteractionType

CurricularInstruction

Presentation

Workshop

Tours

61%

0%

6%

30% 1%

2%

CurricularInstructionbyUnit

LES

DATA&Metadata

SCA

Liaison

GovInfo

Digital

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Composition(ENGL2010) 323Liaison 155USU1730 17Connections 66

Other(tours,workshops,etc…) 5

Total#ofclasses(all) 566

#StudentsReached(AllLES–Comp&Liaison)

2018-2019Total

#undergradstudents 7762

#gradstudents 606

faculty 192

*TotalNumberofstudents 8,560

*includesConnections

PrepTimeTotals 2018-2019TotalENGL2010 119.83hoursSubject(LESOnly) 125.83hoursOther(Conn.1730,workshops) 60.42hoursTotalPrepTime 306.08hours

C. WritingCompositionLibraryInstructionProgram(ENGL1010&2010)

LESLibrarianstaught323compositionclassesthispastyear,whichwas55%ofinstructiontaughtbyLESstaff.TheWritingProgram’sinterimadministrationunveiledanewcurriculumforFall2018andinresponsetothischange,aswellasassessmentdatagatheredoverthe2017-2018academicyear,LESdevelopednewlibrarycontentforENGL1010andENGL2010thatwasimplementedinFall2018.BelowarebriefdescriptionsofthiscurriculumandourintegrationwiththeWritingProgram:

ENGL1010

ThenewENGL1010curriculumreplacedthepreviouslytaughtDiscourseCommunityassignmentwithtwonewresearchrelatedassignments:aproposaladdressinganidentifiedproblemorissueandaninvestigationofacurrentevent.Insupportoftheseassignments,weintegratedwithENGL1010byprovidinganewBeginningResearch

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TutorialthatstudentscompleteinCanvasandin-classactivitiesforGIstoteachtargetingtheresearchneedsoftheircurriculum.TheselessonswereintegratedintothesemesterschedulethatWritingProgramadministrationprovidedtoGraduateInstructorsandbelowisanexampleofthisschedule(https://libguides.usu.edu/1010lessons):

Week9àBeginningResearchTutorial&Lessonon“CriticalSkimmingSkills”Week12àLessonon“UnderstandingaCurrentEventthroughaVarietyofSources”Week13àLessonon“EvaluatingSourcesonaSpectrum”Week14àLessonon“IncorporatingResearchintoWriting”Week15àLessonon“HowandWhytoCite”

Additionally,librarianswerepartneredwithENGL1010coursestoprovideone-on-oneconsultationsupportasrequestedbystudentsandtoserveasapointofcommunicationforinstructorsregardinglibrarysupportandresources.

ENGL2010

WhilethenameofthemajorresearchassignmentchangedfromthePersuasiveResearchEssaytotheArgumentEssay,themajorresearchrequirementsforENGL2010remainedthesameasthepreviousyear.However,WritingProgramadministrationdidimplementnewscaffoldingassignmentsandprovidedGraduateInstructorswithacurriculumscheduleforthemtofollow.Insupportofthisscaffoldingandschedule,weimplementedpre-scheduledlibrarydaysforGraduateInstructorsusingthreenewlessons:EvaluatingInformation,InvestigatingaTopic,andUsing&UnderstandingSynthesis(https://libguides.usu.edu/2010lessons).ModifiedversionsoftheselessonswerealsomadeavailableforonlineandbroadcastsectionsofENGL2010.Additionally,wemaintainedourface-to-faceintegrationandstrongcollaborationswithAdjunctandLecturerinstructors.Overall,wereached2,735studentsinourENGL2010integration.

AssessmentEffortsOurassessmenteffortsfromthe2017-2018academicyearsupportedthedevelopmentofournewlibrarycurriculumfortheWritingProgram.Assuch,the2018-2019academicyearfocusedprimarilyonthepracticalapplicationandintegrationofthesematerials.Moreover,theWritingProgramwasunderinterimadministrationin2018-2019andduetothistransitionperiod,weheldoffoninstigatinganymajorassessmentprojects.However,weutilizedavenuesofassessmentalreadyinplace,andappliedthecollectionofstudentsurveydatafromFall2018andfeedbackfromlibrariansinunitmeetingstoreviselessonsforSpring2019.TheLibraryCompositionProgramCoordinatorandtwolibraryteachingassistantsalsometeachsemesterwithWritingProgramadministrationtoreviewquestionsandconcerns.

MovingForward:

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InFall2019,Dr.BethBuyseriewasappointedasthenewDirectoroftheCompositionProgram.DuetoaccreditationrequirementsfortheUniversity’sGeneralEducationProgram,Dr.BuyserieisleadingtherevisionandcreationofanewCompositionProgramcurriculum.ThedirectionoftheCompositionLibraryInstructionProgramwillrelystronglyonthechangesimplementedoverthenextseveralyearsandthisisanexcitingopportunityforthelibrarytosupportandcontributetoafoundationaluniversitycurriculum.Aswecontinuethroughthistransitionalperiodofleadershipandprogramdevelopment,itwillbeimportantforthelibrarytoinvestigateassessmentopportunitiesforinformationliteracycomponents,strategiesfordevelopingrelationshipsbetweenlibrariansandgraduateinstructors,andsustainablepracticesforsupportingENGL1010andENGL2010.

D. AssignmentDesignFacultyWorkshops

WeheldtwoassignmentdesignworkshopsinDecember2019,movingfromatwicetoonceannualmodel.12facultyfromarangeofcollegesanddepartmentsparticipatedineachworkshop,foratotalof24recruitedthroughpromotionattheETEconference,viasubjectlibrarians,andwithacampusmailer.Participantssubmittedandreviewedoneanother’sassignmentsinadvanceandreceivedcompensationthankstothegeneroussupportofDeanCole.SincethisprogramlaunchedinDecember2016,94facultyhaveparticipated,withbreakdownbycollegeasfollows:

WeplantorepeatthismodelwithtwomoreworkshopsinDecember2019.

E. LESAssessmentPlan

Ourassessmentgoalsrangefromlarge-scaleefforts(e.g.,Civitas,GWLAStudentLearningOutcomes)tosmaller-scalebutstillimportantefforts(e.g.,classroominstruction,deskinteractiontracking,consultationreports,etc.).Assessmentisalreadyintegratedintoourannualunitactivities,andweturntothesedatatoinformour

Humanities&SocialSciences36%

Education&HumanServices28%

Agriculture&AppliedScience7%

Science9%

Engineering6%

Arts

5%

Business5%

NaturalResources

3%

Other1%

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decisionsandpractices.Forthepurposesofthisassessmentplan,wechosetofocusonthreenewareasthathaveemergedfromourannualgoal-settingconversations.AdditionalinformationaboutthetypesofassessmentdatawealreadycollectandwheretheyarehousedisavailableinourLESDataCalendar.

Goal1–DevelopmarketingplanstoraiseawarenessandincreaseusageofcoreLESservices.

Thisgoalwillunifyseveralprojects(e.g.,promotingDigitalLearningObjects,coreOutreachprogramming)andthevariedmarketingactivitiesbeingpursuedbyseveralpositions(e.g.,OnlineLearningLibrarian,Outreach&PeerLearningLibrarian,StatewideCampusLibrarian,WebServicesLibrarian,InstructionCoordinator,FirstYearExperienceLibrarian)underoneumbrella.

Goal2–Developa1-3YearInformationLiteracyStrategicPlanwithCompositionDirectorthataddressthefollowing:

o AssessmentforInformationliteracycomponentso Relationshipdevelopmentforlibrariansandgraduateinstructorso Learningoutcomerevisiono ResourcessustainabilityforENGL1010andENGL2010

Goal3–DeterminewhetherthelibrarysessionofferedduringConnectionsincreasesstudentawarenessoflibraryservices,generatesengagementwiththelibraryandcontributestostudentpersistence.

Researcherswilladdressthefollowingresearchquestions:• IfstudentstaketheConnectionslibrarysessionaretheymorelikelytouse

libraryservices?• IfstudentstaketheConnectionslibrarysessionaretheymoreawareoflibrary

services?• Whatservicesarestudentsmostawareofwith/withouttheConnectionslibrary

session?• ArestudentswhoparticipateintheConnectionslibrarysessionmorelikelyto

persist?

III. One-on-OneHelp

A. InformationDesk

Weworkwithstudents,faculty,andotherpatronsindividually(atthedesk,via,chat,phone&email)toprovidehelpwithresearchassignments,answerpolicyandhow-toquestions,givedirections,andtorefertotheappropriatespecialist.

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Wecontinuedtheyearnotstaffingaback-upatthedesk,relyingheavilyonstaffandstudentstocoverthemajorityofshifts,andwedonotregularlyschedulenon-LESfacultyfordeskshiftsexceptinexceptionalcases.

TotalAnnualDeskTransactions:July1–June30

2015–2016 2016-2017 2017-2018 2018-2019

Directional 68% 65% 63% 50%

Show&Tell/Policies 16% 18% 21% 30%

Research 17% 17% 15% 20%

TotalNumber 4,920 4,126 4,385 3,295

Researchquestionscontinuetodecreaseatthedesk,thoughincreasedconsultationsmaybepartofthis(i.e.studentsareoptingtomakeappointmentswiththeirliaisonsratherthanstopbythedesk).Themajorityofquestionsareaskedatthedeskin-person(55%),followedbye-chat(24%),thenphone(18%)andemail(4%).

Weplantocontinuetostaffthedeskwithoutaback-upandtorelyheavilyonstudentandstafftakingthemajorityofdeskshifts.

B. Consultations

TotalLESConsults2017-2018

TotalLESConsults2018-2019

TotalLESHoursinConsultation2017-2018

TotalLESHoursinConsultation2018-2019

549 659 256hours 303.2hours

Thenumberofconsultationsfrom2017to2018hasincreasedby110(20%).

IV. OnlineLearningMaterials

Objectives:• Tocreateonlineresourcesthatsupporttheteachingcurriculumandimprove

students’informationliteracyskills.• Tocollaboratewithliaisonlibrarianstocreatesubjectspecificonlinelearning

materialstobettersupportface-to-face,onlineandRegionalCampuscourses.

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Overview:TheOnlineLearningLibrarianincollaborationwithothermembersofLearning&EngagementServicesdevelopsdigitallearningobjectstosupportstudentlearninginface-to-face,onlineandstatewidecampuscourses.Thefollowingtablessummarizesthereachofcourseintegrateddigitallearningobjectsin2018–2019.

TotalReach2018-2019SchoolYear

Term Courses StudentsFall 150 5367Spring 122 3201Summer 11 305Total 283 8873

ReachbyDepartment2018-2019SchoolYear

Department NumberofCoursesEnglish 105Biology 64HumanDevelopmentandFamilySciences 14ManagementInformationSystems 13Psychology 11SchoolofTeacherEducationandLeadership 11KinesiologyandHealthSciences 9EnvironmentandSociety 7Nutrition,Dietetics,andFoodSciences 6Other 6Geosciences 5MarketingandStrategy 5CommunicativeDisordersandDeafEducation 4CivilEngineering 3Sociology,SocialWorkandAnthropology 3Landscape 2Languages,PhilosophyandCommunicationStudies 2Management 2WildlandResources 2Animal,DairyandVeterinarySciences 1InstructionalTechnologyandLearningSciences 1Music 1

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SpecialEducationandRehabilitation 1WatershedSciences 1

A. Online&EmbeddedResourcesAfurtherbreakdownofthecreationandreachofdigitallearningobjectsinthe2018-2019schoolyearcanbeseenbelow.(Note:Thenumbersbelowwilloftenbehigherthanthetotalaboveasmanycoursesutilizemultipletutorialsandthecountsbelowdemonstratemaximumreach).

OnlineLearningObjectsSummaryObjects Impact

CanvasTutorials Embeddedin299coursesreaching8,483students

InstructionalVideos Ourvideoswereviewedacollectivetotalof64,710timesin2018-2019.

DatabaseTutorials/NicheAcademyTutorials

25createdandviewedover1,200timesfromApriltoJune2018.

InteractiveDatabaseTutorials(GuideontheSide)

2newtutorialscreatedatrequestofinstructorandliaisonlibrariansandusedasrequiredcourseassignments.Additionally,previouslycreatedtutorialsareusedinmultiplecourses.

B. LibGuides

Objectives:• TogatherusagedatafromSpringshareandCanvasinordertogaugethereachof

ourLibGuides.• ImprovetheaccessibilityandusabilityofLibGuidestoensureahigh-qualityuser

experience.

LibGuidesProgramandTrainingAmajorgovernanceinitiativewasundertakingthisyeartoimprovetheusability,accessibilityandcontentmanagementofLibGuides.IncollaborationwithmultiplestakeholdersinLES,anewpolicyforguideauthoringwasdevelopedandapprovedbyExecutiveCouncil.TheWebServicesLibrarian(AlexSundt)hastakenoverastheprimarysystemadministratorfortheLibGuidessystem,whileateamLESstaffserveas“Designers”whoworkdirectlywithliaisonlibrarianstoco-manageandco-createguides.Presentationsonthenewprogramweregiventoallliaisonteamsandatrainingworkshopwasgiventoseveralstaffmembers,withanotherplannedforOctober.

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Thisprojectalsointroducedanupdateguidedesign,authorguidelines,andstandardtemplates.SpearheadedbytheOnlineInstructionLibrarian(TeaganEastman),existingguideshavebeenupdatedandstandardized,whileasignificantamountofoutdatedorunusedguideshavebeendeleted.TheseeffortsreducetheriskexposurefortheLibrary,whileimprovingcontentandusabilityforlibrarypatrons.Astheprogrammovesforward,thenewstandardswillensurethatanynewguidesarewell-maintainedanduser-friendly.

UsageDataTherewasaslight4%increaseintotalLibGuideviewsforthe2018-2019year.Additionally,therewasaslightincreaseinthenumberofstudentsreachedthroughUSULibrariesLibGuides’integrationwithCanvas.Thisdemonstratestheimportanceoftheseguidesandtheneedforcontinuedreviewofguidestoensurequality.

SchoolYear TotalLibGuideViews StudentsReached(Canvas)2017-2018 108,835 20,9432018-2019 113,142 22,104

V. StatewideCampuses&Centers

Inthelibrary’spreliminaryCIVITASreportmeasuringlibraryimpactonstudentpersistenceandretention,thepersistenceliftforStatewideCampusesis2.86%outofthe3,198studentssampled,whichishigherthananyoftheothercampuses.

A. StatewideCampusVisitsEachyear,theLibraryCoordinatorofStatewideCampuses&E-Learning,theOnlineLearningLibrarian,andlibraryliaisons(asavailable)visitsomeofthecampusesandcenterstocommunicatedirectlywithstudentsandfacultytolearnhowwecanbetterservetheirneeds.Thesevisitsenableustosustainanddeveloprelationshipswithfaculty,staff,andstudents,marketlibraryresourcesandservices,andconductusabilitytestingwithstudentstoassesstheirawarenessoflibraryresources.WealsomeetwithkeystakeholdersthroughouttheyeartolearnaboutnewinitiativesaffectingStatewideCampusesandonlinelearners.Thefollowingcharthighlightsthecampusesvisited,numberoffacultyinteractions,andnumberofinteractionswithstudents.

Graphic:StatewideCampus&CenterVisitswithTotalNumberofFacultyandStudentsReached

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B. StatewideCampus&OnlineOutreach

Overthepastyear,wehavecompletedthefollowingprojectstoconnectwithourStatewideCampusandonlinestudentsandfaculty.

• TeamedupwithStatewideCampusMarketingDirectortoupdatethelibrary’smarketingmaterials(flyers,posters,digitalscreens),whichweredistributedatallcampusesandcenters.

• CollaboratedwiththeCoordinatorforOutreach&Peer-LearningtohireaLibraryPeerMentoratUSUBlanding’sLibraryinanefforttoconnectwithmorestudentsattheircampus.Thisinvolvedgettingbuy-inandfundingfromthelibrary’sadministration,StatewideCampusadministration,andthelibrariansatUSUBlanding.

• CollaboratedwiththeCenterforInnovativeDesignandInstruction(CIDI),whichincludesattendingtheirweeklymeetings.TheOnlineLearningLibrarianhaspresented2timesoverthepastyearattheirEmpoweringTeachingExcellenceE-LearningWorkshop,ETEFoundations,andNewFacultyOrientationonembeddinglibraryresourcesinonlineandIVCclasses.Thesepresentationsraiseinstructorawarenessoflibrarye-learningtoolsavailablefortheircourses.

• Workedwiththelibrary’sSystemsdepartmenttoreplacestudentandstaffcomputersatUSUBlanding’sLibrary,whichhadn’tbeendonesince2010.

VI. OpenEducationalResources

LEShasbeenworkingonanumberofopeneducationalresource(OER)initiativestoincreaseawarenessforthetextbookaffordabilitymovementandpromoteadoptionofOERacrosscampus.Overthepastyear,theOERteamlaunchedoursecondgrantprogramwiththreecolleges,workedtohighlighttheimpactofthetextbookaffordabilityproblemwithUSUstudents,andplannedforbroaderadoptionof

StatewideCampusLibraryOutreach

5CampusesVisited

71FacultyInteractions

178StudentInteractions

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affordableonlinetextbooksthroughsevenoutreachevents.Someofthemajorhighlightsfromthepastyearinclude:

OERTransition:Since2014,theLibraryCoordinatorofStatewideCampusesandothersworkedhardtocreateaviableOERmovementoncampus.Duringthisperiod,wehavebeenabletohireanOERCoordinator,twostudentemployees,andcreateafacultygrantprogram.InconversationswithLES,DigitalInitiatives,andadministration,itseemedtomakemoresensetoplacetheOERprogramwithinourDigitalInitiativesUnitwhereourscholarlycommunicationsinitiativesaremanaged.WeofficiallytransitionedtheprogramtotheDigitalInitiativesunitinSeptember2019.TheLibraryCoordinatorofStatewideCampuseswillcontinuetochairthecampussteeringcommitteeandtoadviseasneeded.

OERGrants:ThenextroundofgrantfundingtosupportUSUfacultyinadopting,adapting,andcreatingOERintheircoursesisunderwaywith14facultyparticipatingrepresentingthreecolleges:theCollegeofEngineering,CollegeofNaturalResources,andtheCollegeofSciencewith14faculty.

OERSteeringCommittee:• Recruited6newfacultymembersrepresentingeachcollegetoserveon

committeefora2-yearrotation.• ChangednametoAffordableLearningResourcesCommitteeaswellasmission

statementtobemoreinclusiveandtoincludeopenlyavailableresources,library-licensedresources,andlow-costresourcesunder$40

• WorkedwithCampusStoreandCampusITtocreatealow-costcoursematerialsdesignationinBanner(ZeroCostsCourseMaterials–ZCCM),whichwillenablestudentstomakeinformeddecisionaboutcoursematerialsattimeofregistration.

• PassedOERstudentresolutioninUSUSA,inresponsetoourtwoOERstudentsadvocacyeffortswithUSUstudentgovernment.

• PresentedatAcademicAdvisor’smeeting,USUFoundations,CollegeofScience2018retreat,TeachingforLearningconferenceinMarch,participatedinOpenEducationweek,hostedboothsatETEConferenceandDayontheQuad

USUFacultyUsingOERInFY2018-19,426courseswerelistedinBannerasusingOER.Theseprofessorseitherfoundthealternativeresourcesontheirownorcontactedthelibrary’sOERworkinggrouptoassisttheminfindingalternativeresourcestotheirtraditionaltextbook.MuchofthisworkcanbeattributedtoongoingOERmarketingcampaigns,ETEpresentations,OERgrants,andwordofmouth.ThiscontinuedmomentumandinterestinOERdemonstratestheimportanceofthisgrowinginitiativeandtheneedforcontinuedfundingofanOERCoordinatorpositionandOERStudentResearchAssistantstoensure

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wearemeetingthedemand.AccordingtoFY2018-19stats,weimpacted1/4undergraduatestudentsand1/5graduatestudents.

AcademicYear

#ofCourses

#ofStudents

$Saved(basedon$100average/courseuntilfall’18whenOpenStaxchangednewstandardestimateto

$79.80/course)

SavingsGrowth

Growthin

StudentsImpacted

2016–2017 143 2,112 $211,200 - -2017-2018 194 3,464 $346,400 64% 64%2018-2019 409 6,059 $480,903 39% 75%

Enrolled

StudentsImpacted

OERReach

AllStudents 27,932 6,059 22%Undergraduates 24,880 6,059 24%

VII. WebServices

A. UsageofWebPresenceInwhatappearstobeacontinuingtrend,usageofthemainwebsiteisdecreasingintermsofnumberofsessions,whichmayreflectabroadershiftamonguserstowardalternatepathsforstartingtheirresearch(suchasGoogleScholar).Despitethisdownwardtrend,usersareengagingmoredeeplywithwebsiteandappeartobeconnectingwithvalue-addedlibraryservicesthroughthingslike“MeetwithaLibrarian.”

Toputthesenumbersincontext:SinceFY2015,numberofusersofthemainwebsitehavedeclinedby51%,withtotalsessionsdownby24%.However,therearesignsofdeeperengagementbyacoreaudiencethatdoesusethewebsite.Since2015,theaveragenumberofsessionsperuserhasrisenby53%,withsessionsonaveragehitting41%morepagesandlasting55%longer.Similarly,whilesearcheshavedeclinedby27%since2015,usageofpagesrelatedtolibrarianandreferenceservicescontinuestoberobustandinsomecasesisgrowingsubstantially.Theseshiftsinuserbehaviorsuggestaneedtoprioritizethewebpresenceforhelpandreference,librarytechnology,andothervalue-addedservices.However,thesetrendsalsosuggestongoingdissatisfaction

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withlibrary-ownedsearchtoolsandcontinuedmovementawayfromthelibraryasastartingplaceforresearch.

WebPropertyTraffic2018-19Property #ofSessions %ChangesinceFY18

library.usu.edu 319,809 -13.46

archives.usu.edu 12,979 +20.48

libcat.usu.edu 37,472 -12.11

discover.lib.usu.edu 85,211 +.65

libguides.usu.edu 52,704 +7.04

price.lib.usu.edu 7,215 +25.46

blanding.lib.usu.edu 1,230 +40.25

Sessionsincludereturnvisitorsandoftenmultiplepageviews;Statsexcludeusagefromlibrarystaffhardwireconnections.

KeyInteractions2018-19

Type TotalPageviews %ChangesinceFY18

SearchPages(Discovery) 212,738 +.4

SearchPages(Catalog) 109,269 -18.4

StudyRoomBookings 46004

MeetaLibrarianBookings 132 +7.32

MeetaLibrarianSearch/Browse 2,973 +29.37

AskLandingPage 972 +26

ChatTransactions 792 +5

News&Events 2,361 +2.61

Pageviewsincludemultiplereturnviews;Statsexcludeusagefromlibrarystaffhardwireconnections.

-9 (since FY16)

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B. RedesignsandNewPages

MajorredesignsandnewpagesweredelayedthisyearduetoplannedmigrationofthemainwebsitetoUSU’scontentmanagementsystem,OUcampus.Fullmigrationofcontentandintegrationwithlibrary-ownedapplicationsisexpectedbyDecember,atwhichpointplanneddevelopmentprojectswillresume.BelowareprojectsthatwerecompletedpriortothedecisiontomigratetoOUcampus.

Project Details

LibGuidesCSSUpdatesNewCSSstyleswereappliedtoallguidestobetteraccommodatemobile/canvasuseandmatchtheoveralldesignofmainwebsite.

FormCopyUpdates

Draftedconsistentcopyforallforms:introtext,submissionpages,consistenttone;fieldlabelchanges;movedlinkstointernal/formssubpage.Seefullprojectdetails

Updatemainmenulandingpages

Addedsubtitlesforallmenulinks;cleaned-uplinktitles.Seefullprojectdetails

Articles&Databases(inabs)listpageupdates

Addsidebarwithsubjectlibrarianinfoandsubjectguidelinks.Seefullprojectdetails

AboutSearchpage Updatepagecontenttouseinablist;removeoutdatedcontent.Seefullprojectdetails

C. MaintenanceInadditiontoregularupdatestokeepthewebsitecurrent,largerprojectstoimprovewebsitecontentaresummarizedbelow.

Project Details

SLFinderUpdates Additionofdepartmentacronymtags,addedLori;somefront-endcopyupdates.Seefullprojectdetails

AccessibilityFixes Seefullprojectdetails

Pagecleanup Seefullprojectdetails

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D. Administration

TheExecutiveCouncilservesastheprimaryadministrativebodyforthelibrarywebsite,howevercontentanddesignareprimarilydevelopedbyAlexSundt(WebServicesLibrarian)incollaborationwithprogrammersintheSystemsunit.Projectsaremanagedinclosecoordinationwithrelevantstakeholdersbasedonunitworkorcontentarea.

StrategicWebCommitteeThisyear,thenewStrategicWebCommitteehasalsobeenservingasanadministrativebody,reportingtoExec,thatmanagesprojectsandgoalsthatarebeyondthescopeofanyspecificunitorfunctionalresponsibility.Withthemigrationtoacontentmanagementsystem,thiscommitteeiscurrentevaluatingoptionsandneedsformoredirectediting/managementofthewebsiteforselectunits/staffmembersthatneedtofrequentlyupdatewebsitecontent.Newpoliciesandgovernancestructureswillneedtobedevelopedtoensurecontentquality,workthatwillbeamajorgoalforthiscommitteeforthenextyear.

E. Assessment&Analysis

Asnewdevelopmentwasputonhold,newassessmentandanalysisprojectsplannedforFY2018-19werealsoputonhold.Onemajorresearchprojectwasconductedtoexamineusers’preferencesforthedesignandlabelingofgovernmentinformationcollectionwebsites.FindingsweresharedasanACRLconferencepaperandwillbeusedtoinformthedesignofpagesfortheGovernmentInformationunit.

AspartofthenewLibGuidesprogram,theprojectteamisengagedinseveralongoingassessmentstoevaluatethesuccessofthenewprocessesandpolicies,andwilladjustasneededtoensurethebestoutcomes.

VIII. Outreach

Outreachincludescollaborationswithnon-libraryentities,tours,andlibraryparticipationincampusevents,suchasstudentwelcomefairsandfamilyweekend.Outreacheffortsincreasetheawarenessofthelibraryandlibraryeventstoundergraduatesacrosscampus.

A. OutreachMeetings

TheCoordinatorforOutreach&Peer-LearningmetwithrepresentativesfromseveralUSUentities,includingtheAmbassadors,CenterforWomenandGender,Connections,

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CCAMPIS,AcademicSuccessCenter,non-traditionalstudents,andstudent-parents.Themostvisibleoutcometothesemeetingsandrelationshipswastheopeningofatemporaryfamilystudyroomaswellastheconstructionofapermanentfamilystudyspaceandalactationroominthelibrary.

B. StudentLibraryAdvisoryBoard

TheStudentLibraryAdvisoryBoard(SLAB)consistsofstudentvolunteerswhooffersuggestionsandfeedbackonlibraryinitiatives.SLABmetthreetimesduringFY2019:Date TopicsNovember10,2018 LibrarySpacesFebruary2,2019 LibraryMessaging/MarketingApril6,2019 OpenAccess&OER

C. EventsEventsbringpeopleintothelibraryandbringthelibrary(andlibrariansandlibrarymaterials)toourcommunity.

Event Outcomes EstimatedPeopleReached

Estimatedhours

expended

#oflibrarystaff

Paws&Breathe(StressReliefDays)

Providestressreliefforstudentsinthelibraryduringfinalsweek.

600 40 7

DayontheQuad

Welcomestudentsbacktocampusandpromotelibraryservices.

500 10 15

Parents’Night Orientparentstothelibrary. 100 6 4

WeeklyTherapyDogs

Providestress-reliefandcomfortforstudents.

400 15 2

Highlights:• Paws&BreatheprovidedabreakforstudentsduringfinalsweeksinDecemberand

April.Thiseventincludedfreepizza,coloringandtherapydogs.• WeeklyTherapyDogeventswerecontinuedinthelibrary.Thepopularityofthese

dogscontinuestogrow,withmorestudentstakingadvantageoftheserviceeachweek.

D. Tours

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Toursarerequestedbydifferentcampusandcommunityorganizations.Tourshelpstudentsacclimatetothelibraryandgivecommunitymembersanideaofwhatservicesareavailable.Whilewetrytoresistgivingtourspurelyforshowandtell,wedosupportgivingtourstocommunitygroupsandcampusgroupswhocanbenefitfromknowingmoreaboutlibraryservicesandthelibrarybuilding.Infallof2018,weattemptedtoofferWelcomeWeekdrop-intoursofthelibrary,butthesetourswerenotwell-attended.

Wearecurrentlyworkingondevelopingself-tourstoreduceusinglibrarystafftimeforthispurpose.Self-guidedtoursmaterialswillberolledoutinFall2019.

Group #ofEvents #ofLibraryStafforLibraryPeerMentors

EstimatedPrepTime(hours)

ActualTourTime(hours)

Schools(primary&highschool)

3 12 1 3

Parents'Night 1 6 .5 2Drop-InTours 5 3 1 5SummerCitizens

4 6 1 4

Total: 13 25 3.5 hours 14hours

E. ConnectionsConnectionslibrarysessionsintroduceincomingfreshmentothelibrary.Whilethesesessionsareaconsiderableeffortonourpart,thepayoffissignificantinthat2500freshmengettoknowthelibrary,librarians,andourservices.Infall2018,therewere76Connectionslibrarysectionstaughtby19librarystaff,representingapproximately120hoursofwork.InSpringof2019,LESlearnedthatthelibraryworkshopwillnolongerbemandatoryforConnectionsclasses.WeareconcernedaboutnotreachingtheseFreshmen,especiallysincethelibrarynolongeroffersinstructionintheFreshman-levelEnglish1010classes.InordertoseewhatimpactthishasonincomingFreshmen,weareconductinganassessmentprojecttogatherdataandseehowtheyareinteractingwiththelibraryandwhetherthesestudentsareawareoflibraryresourcesandservices.

IX. PeerLearning

PeerLearningeffortsincludetrainingstudentstohelptheirfellowstudentsnavigatethelibrary,aswellasthesupervisionofLES’sLibraryPeerMentors.PeerLearningbuildsastudentcommunityoflibraryambassadors.

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A. LibraryPeerMentorsLibraryPeerMentors(LPMs)continuetobeavitalpartoftheLESDepartment,helpinguswithprojects,workingwithclasses,andstaffingtheInformationDesk.LPMswork15-20hoursaweek.InFY2019,LPMsassistedlibrarianswith70libraryinstructionsessionsandtaught4sectionsofEnglish2010.TheCoordinatorforOutreach&PeerLearningmeetsweeklywiththeLPMstoconducttrainings,shareupdates,androleplayreferenceinterviewscenarios.

Byworkingonprojects,LPMssaveLearning&Engagementlibrariansvaluableworkhours.Sometimestheseprojectsaresmall,likecopyinghandouts,postingflyers,orcleaningclassrooms,andsometimesprojectsarelarge-scaleendeavors.LPMsassistedwithseveralon-goingprojectsoverthepastyear,including:

Activity Estimatedhours

Activity Estimatedhours

LibAnswersAccessibility 40 LibGuidesMaintenance,Design,Accessibility

100

Datamanipulation(UsuallyExcelwork)

40 Captioningvideos 10

VideosQCandcreation 70 Classroomupkeep 60Lesson/ClassPreparation

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B. OtherPeerLearning

• TheCoordinatorforOutreach&PeerLearningtrainedCirculationstudentworkersin thefallandspring,coveringwhatservicestheInformationDeskoffersandwhento referpatrons.

• LibrarianstrainedStudentLabConsultants,ITstudentemployeeswhoworkathelp desksintheLibrary.

X. Scholarship

Ourunitishighlyinvestedinbasingourdecisionsonevidence.Asaunit,wecontributetotheresearchproducedbytheprofession.LEScontributorsarebolded.

Publications

Burns,D.,Sundt,A.,Pumphrey,D.&Thoms,B.(2019).Whatwetalkaboutwhenwetalkaboutdigitallibraries:UXapproachestolabelingonlinespecialcollections.Weave:JournalofLibraryUserExperience2(1).http://dx.doi.org/10.3998/weave.12535642.0002.102

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Eastman,T.,Hyde,M.,Strand,K.,&Wishkoski,R.*(2019).Chattingwithoutborders:

Assessmentasthefirststepincultivatinganaccessiblechatreferenceservice.JournalofLibrary&InformationServicesinDistanceLearning,1-22.http://doi.org/10.1080/1533290X.2019.1577784*Equalco-authors.

Kirk,J.,Sundt,A.,&Eastman,T.(2019).Academiclibraries,governmentinformation,

andthepersistentproblemofjargon.ProceedingsoftheAssociationofCollegeandResearchLibraries,Cleveland,OH.Chicago,IL:AmericanLibraryAssociation.Retrievedfromhttp://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2019/AcademicLibrariesGovernment%20InformationPersistentProblemJargon.pdf

Kvenild,C.,Eastman,T.,Davis,E.,&Conerton,K.(2018,October).“Multi-institutional

assessmentofdistanceinstructors:Highsatisfactionwithalowknowledgeoflibraryservices.”portal:LibrariesandtheAcademy,18(4).

Rosenberg,D.,Ketternring,K.,&Diekema,A.(2019).Everybody’sPublishingbutMe!HowaWritingGroupCanHelpActualizeYourPublishingDreams.College&ResearchLibrariesNews,80(3):138-142.

Sundt,A.&Eastman,T.(2019).Informingwebsitenavigationdesignwithteam-based

cardsorting.JournalofWebLibrarianship13(1).https://doi.org/10.1080/19322909.2018.1544873

Wishkoski,R.,Lundstrom,K.,&Davis,E.(2019).Facultyteachingandlibrarian-

facilitatedassignmentdesign.portal:LibrariesandtheAcademy,19(1),95-126.http://doi.org/10.1353/pla.2019.0006

Wishkoski,R.,Lundstrom,K.,&Davis,E.(2018).Librariansinthelead:Acasefor

interdisciplinaryfacultycollaborationonassignmentdesign.CommunicationsinInformationLiteracy,12(2),166-192.http://doi.org/10.15760/comminfolit.2018.12.2.7

Presentations&PostersCochran,L.B.&Rosenberg,D.(2019,April).RelationshipBuildingThroughDesign.

Presentationatthemeetingofthe2019K-StateLeadershipSeminar,Manhattan,KS.

Davis,E.(2018,November).AnAcademicJourney.InauguralProfessorLectureSeries.

UtahStateUniversity.Logan,UT.

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Davis,E.(2018,August).OERCurriculumSupport.CollegeofScienceAnnualRetreat.UtahStateUniversity,Logan,UT.

Fagerheim,B.(2019,April).Facticity,orCriticalThoughtinContentiousTimes:Alibrary/universitypartnership.PosterSession,AssociationofCollegeandResearchLibrariesNationalConference,Cleveland,OH.

Kirk,J.,Sundt,A.,&Eastman,T.(2019,April).Academiclibraries,government

information,andthepersistentproblemofjargon.PaperpresentedatAssociationofCollegeandResearchLibrariesConference,Cleveland,OH.

Lundstrom,K.TeachingSynthesis.CollegeofSouthernNevada.SynthesisWorkshop

Webinar.Invited.September13,2019.Ozburn,L.Lundstrom,K.(2019,April).Whoistrackingwhatandwhy?Aprocessfor

centralizingthetrackingofpatroninteractions.PosterSession,AssociationofCollegeandResearchLibrariesNationalConference,Cleveland,OH.

Strand,K.&Wishkoski,R.(2019,May).Sinkorswim?Acasestudyapproachto

teachinginformationevaluation.PresentationattheLOEXAnnualConference,Minneapolis,MN.

Sundt,A.&Eastman,T.(2019,March).Everythingandthekitchensink:Unpacking

libraryhelp.DesigningforDigitalConference,Austin,TX.Wishkoski,R.,Pumphrey,C.,&Williams,R.(2019,April).Fromthestackstothe

syllabus:Librariansteachingcredit-bearingcoursesinthedisciplines.RoundtableattheAssociationofCollege&ResearchLibrariesConference,Cleveland,OH.

Wishkoski,R.(2019,May).Takingupthebaton:Reflectionsonguestconductingastheinstructorofrecordforamusichistorycourse.PresentationattheMountain-PlainsMusicLibraryAssociationAnnualMeeting,SaltLakeCity,UT.

Wishkoski,R.&Woolcott,L.(2019,May).Formulasforreflection:UsingSafiyaUmojaNoble’sAlgorithmsofOppressiontoengagestudentlearners.LightningtalkattheUtahLibraryAssociationConference,Sandy,UT.http://ula.org/wp-content/uploads/2019/06/ULA2019_Wishkoski-Woolcott_FormulasForReflection.pdf