ut-apd-west point university of texas at austin-austin police department-west point leadership...
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UT-APD-West Point
University of Texas at Austin-Austin University of Texas at Austin-Austin Police Department-West Point Police Department-West Point
Leadership ProgramLeadership Program
IntroductionIntroduction
UT-APD-West Point
General Schwarzkopf:General Schwarzkopf: ““When you lead in battle, you are When you lead in battle, you are
leading people, human beings”…leading people, human beings”…
“ “In the final analysis, you should In the final analysis, you should never forget that the airplanes don’t never forget that the airplanes don’t fly, the tanks don’t run, the ships don’t fly, the tanks don’t run, the ships don’t sail, the missiles don’t fire--unless the sail, the missiles don’t fire--unless the sons and daughters of America make sons and daughters of America make them do it. It’s that simple.”them do it. It’s that simple.”
UT-APD-West Point
Understanding and Understanding and Leading IndividualsLeading Individuals
What makes each of us unique?What makes each of us unique?– familiar, consistent, predictable?familiar, consistent, predictable?
What does each of us have in common with other What does each of us have in common with other individuals?individuals?
To what extent is perception reality?To what extent is perception reality? How do we change during our lives?How do we change during our lives? How do we explain human behavior?How do we explain human behavior? What motivates people?What motivates people?
– high/low growth needhigh/low growth need– high/low need for achievementhigh/low need for achievement
UT-APD-West Point
Understanding and Understanding and Leading IndividualsLeading Individuals
Please complete the two forms you Please complete the two forms you have just received.have just received.
Set them aside when you Set them aside when you are finished.are finished.
We will score and interpret We will score and interpret them later.them later.
UT-APD-West Point
Who Are You?Who Are You?
internal--external locus of controlinternal--external locus of control introversion--extroversionintroversion--extroversion dogmatic--flexibledogmatic--flexible task--peopletask--people dominant--submissivedominant--submissive big picture--detailsbig picture--details
UT-APD-West Point
Who Are You?Who Are You?
internal--external locus of controlinternal--external locus of control introversion--extroversionintroversion--extroversion dogmatic--flexibledogmatic--flexible task--peopletask--people dominant--submissivedominant--submissive big picture--detailsbig picture--details
UT-APD-West Point
Understanding and Understanding and Leading IndividualsLeading Individuals
Who is most like you in your group?Who is most like you in your group?
Who is most different from you?Who is most different from you?
UT-APD-West Point
Understanding and Understanding and Leading IndividualsLeading Individuals
““L A Confidential:” A Riot in the Station House L A Confidential:” A Riot in the Station House and the Aftermathand the Aftermath
The Cast of CharactersThe Cast of Characters– Watch Commander, Sgt. Ed ExleyWatch Commander, Sgt. Ed Exley– Sgt. Jack VincennesSgt. Jack Vincennes– Officer Bud WhiteOfficer Bud White– Officer StenslandOfficer Stensland– Captain Dudley SmithCaptain Dudley Smith– The Police ChiefThe Police Chief– The District AttorneyThe District Attorney
UT-APD-West Point
Organizations . . .#1 Have Purpose#2 Expect Performance
Individual Members . . . #3 Seek to Fulfill Needs #4 Bring Assets and Liabilities
The Organizational Leadership Task (Closing the Gap)
The Organizational LeaderThe Organizational Leader
UT-APD-West Point
Organizational Performance RequirementsOrganizational Performance Requirements
Subordinate A
Subordinate B
Subordinate C
Subordinate D
Subordinate N
UT-APD-West Point
A Model of Organizational LeadershipA Model of Organizational Leadership
Peers
SeniorLeader
PeersFocalLeader
SubordinateLeader
Subordinates Subordinates SubordinatesSubordinates
Others
SubordinateLeader
The OrganizationExternal Environment
External Environment
Funct
iona
l Gro
upFunctional G
roup
Extra
-Org
aniz
atio
nal G
roup
s Community
Community
AustinCity Limits
UT-APD-West Point
The Individual as a The Individual as a Psychological SystemPsychological System
Understanding and Understanding and Leading IndividualsLeading Individuals
UT-APD-West Point
Focal PointThroughputProcesses
Inputs Outputs
Feedback
Boundary
The Individual As A System
Environment
UT-APD-West Point
The Individual As A Psychological SystemThe Individual As A Psychological System
BehaviorBehavior
Stimuli:Stimuli:CharacteristicsCharacteristicsConditionsConditions
ATTENTIONATTENTION
PERCEPTIONPERCEPTION
COGNITIONCOGNITION
OutputOutputInputInput
Throughput ProcessesThroughput Processes
PERSONALITYPERSONALITY
LIFE STAGELIFE STAGE
FeedbackFeedback
Perceiver CharacteristicsPerceiver Characteristics
UT-APD-West Point
Understanding and Understanding and Leading IndividualsLeading Individuals
FINISHED FILES ARE THE RESULTFINISHED FILES ARE THE RESULT
OF YEARS OF SCIENTIFIC STUDYOF YEARS OF SCIENTIFIC STUDY
COMBINED WITH THE COMBINED WITH THE
EXPERIENCE OF MANY YEARS.EXPERIENCE OF MANY YEARS.
UT-APD-West Point
Understanding and Understanding and Leading IndividualsLeading Individuals
FFINISHED INISHED FFILES ARE THE RESULTILES ARE THE RESULT
OOFF YEARS O YEARS OFF SCIENTI SCIENTIFFIC STUDYIC STUDY
COMBINED WITH THE COMBINED WITH THE
EXPERIENCE OEXPERIENCE OFF MANY YEARS. MANY YEARS.
UT-APD-West Point
PersonalityPersonality--Consistency, general --Consistency, general stylestyle
~~internal--external locus of controlinternal--external locus of control~introversion--extroversion~introversion--extroversion~dogmatic--flexible~dogmatic--flexible~task--people~task--people~dominant--submissive~dominant--submissive~big picture--details~big picture--details
UT-APD-West Point
Scoring Key for Rotter I-E Scoring Key for Rotter I-E ScaleScale
2b3a4a5a6b7b9b10a
11a12a13a15a16b17b18b20b
21b22a23b25b26a28a29b
9-25 Internal Locus of Control 0-8 External Locus of Control
UT-APD-West Point
Locus of ControlLocus of Control““Locus” = LocationLocus” = Location
InternalInternal Locus of Control Locus of Control
ExternalExternal Locus of Control Locus of Control
UT-APD-West Point
Locus of ControlLocus of Control““Locus” = LocationLocus” = Location
Internal Internal Locus of ControlLocus of Control ExternalExternal Locus of Control Locus of Controlvsvs
WhoWho is Steering the Boat? is Steering the Boat?
UT-APD-West Point
Scoring Key for Scoring Key for LPC (Least-Preferred Co-LPC (Least-Preferred Co-
Worker ScaleWorker Scale0-63 Primary Motivation: Task Secondary Motivation: Relationships
64-73 Balanced Task and Relationship Motivations
74-144 Primary Motivation: Relationships Secondary Motivation: Task
UT-APD-West Point
AttentionAttention--Focusing our senses--Focusing our senses
PerceptionPerception--Organization, interpretation--Organization, interpretation
CognitionCognition--Thinking, forming strategies--Thinking, forming strategies
PersonalityPersonality--Consistency, general style--Consistency, general style~~internal--external locus of controlinternal--external locus of control~introversion--extroversion~introversion--extroversion~dogmatic--flexible~dogmatic--flexible~task--people~task--people~dominant--submissive~dominant--submissive~big picture--details~big picture--details
UT-APD-West Point
Routine AssignmentsRoutine Assignments
AttentionAttention----Focusing our sensesFocusing our senses
PerceptionPerception--Organization, interpretation--Organization, interpretation
CognitionCognition--Thinking, forming strategies--Thinking, forming strategies
•?
•?
•?
UT-APD-West Point
Routine AssignmentsRoutine Assignments
AttentionAttention----Focusing our sensesFocusing our senses
PerceptionPerception--Organization, interpretation--Organization, interpretation
CognitionCognition--Thinking, forming strategies--Thinking, forming strategies
•Audits
•Rating Reports
•Complaint Investigations
UT-APD-West Point
Adult DevelopmentAdult Development
Dr. Daniel Levinson:Dr. Daniel Levinson:
““Seasons of a Man’s Life”Seasons of a Man’s Life”
UT-APD-West Point
Adult DevelopmentAdult Development
Stability PeriodsStability Periods----
We Know what we want, and We Know what we want, and
we “go after it”!we “go after it”!
Transition PeriodsTransition Periods--We’re pondering alternatives, We’re pondering alternatives, trying to decide what we want.trying to decide what we want.
UT-APD-West Point
Early Adult Transition
Entering the Adult World
Age 30 Transition
Mid-Life Transition
(17-22)
(22-28)
(28-33)
(33-40)
(40-45)
The Employment YearsThe Employment Years
Etc, etc
Settling Down
UT-APD-West Point
Early Adult Transition
Entering the Adult World
Age 30 Transition
Settling Down
Mid-Life Transition
(17-22)
(22-28)
(28-33)
(33-40)
(40-45)
How is this Information How is this Information Useful to Leaders?Useful to Leaders?
Etc, etc
UT-APD-West Point
Leader’s Problem Solving ModelLeader’s Problem Solving Model
I. IdentifyI. Identify III. RespondIII. RespondII. AnalyzeII. Analyze
Scan for Areas of Interest
Scan for Areas of Interest
TheoriesExperience
TheoriesExperience
IV. AssessIV. Assess
A. SelectStrategies
A. SelectStrategies
B. TakeAction
B. TakeAction
UT-APD-West Point
Leader Problem Leader Problem Solving Model:Solving Model:Step II-AnalyzeStep II-Analyze
Do I know a theory that seems to fit Do I know a theory that seems to fit this situation or have I had a similar this situation or have I had a similar experience before? experience before?
Is there a connection between this Is there a connection between this theory/my experience and the theory/my experience and the employee’s:employee’s:
Motivation,Motivation,
Satisfaction, Satisfaction,
Performance?Performance?
UT-APD-West Point
AnalyzeAnalyze
Stage of Adult Development?Stage of Adult Development? Major life issues in this stage?Major life issues in this stage? Effect of Officer Lewis’ life stage Effect of Officer Lewis’ life stage
issues on his:issues on his:– motivationmotivation– satisfactionsatisfaction– performanceperformance
UT-APD-West Point
•WHO is in a Mid-Life Transition?
•HOW can you tell?
•WHAT can you do?
Student JournalStudent Journal
UT-APD-West Point
AttributionAttribution
• Making inferences Making inferences about cause and effect about cause and effect and judgements and judgements about peopleabout people
• May NOT be entirely May NOT be entirely accurateaccurate
UT-APD-West Point
Leader’s Problem Solving ModelLeader’s Problem Solving Model
I. IdentifyI. Identify III. RespondIII. RespondII. AnalyzeII. Analyze
Scan for Areas of Interest
Scan for Areas of Interest
TheoriesExperience
TheoriesExperience
IV. AssessIV. Assess
A. SelectStrategies
A. SelectStrategies
B. TakeAction
B. TakeAction
UT-APD-West Point
Attribution TheoryAttribution Theory
Rational FactorsRational Factors
BiasesBiases
UT-APD-West Point
Rational FactorsRational Factors DistinctivenessDistinctiveness
ConsistencyConsistency
ConsensusConsensus
UT-APD-West Point
Actor / Observer BiasActor / Observer Bias
Self -serving BiasSelf -serving Bias
Negative Outcome BiasNegative Outcome Bias
Apology Effect BiasApology Effect Bias
Actor / Observer BiasActor / Observer Bias
Self -serving BiasSelf -serving Bias
Negative Outcome BiasNegative Outcome Bias
Apology Effect BiasApology Effect Bias
UT-APD-West Point
The Fundamental The Fundamental Attribution ErrorAttribution Error
Observers tend to Observers tend to overestimate overestimate personalpersonal factors and to factors and to underestimateunderestimate situationalsituational factors when factors when interpreting and explaining the interpreting and explaining the behavior of others.behavior of others.
We tend to blame the person.We tend to blame the person.
UT-APD-West Point
Leader’s Problem Solving ModelLeader’s Problem Solving Model
I. IdentifyI. Identify III. RespondIII. RespondII. AnalyzeII. Analyze
Scan for Areas of Interest
Scan for Areas of Interest
TheoriesExperience
TheoriesExperience
IV. AssessIV. Assess
A. SelectStrategies
A. SelectStrategies
B. TakeAction
B. TakeAction
UT-APD-West Point
Leader’s Problem Solving ModelLeader’s Problem Solving Model
I. IdentifyI. Identify III. RespondIII. RespondII. AnalyzeII. Analyze
Scan for Areas of Interest
Scan for Areas of Interest
TheoriesExperience
TheoriesExperience
IV. AssessIV. Assess
A. SelectStrategies
A. SelectStrategies
B. TakeAction
B. TakeAction
UT-APD-West Point
The Psychological SystemThe Psychological System
AttentionAttentionPersonalityPersonality
PerceptionPerceptionLocus Locus of Controlof Control
CognitionCognition
“Throughput”
Input(Stimuli)(Stimuli)
Output (Behavior)(Behavior)
UT-APD-West Point
Leader’s Leader’s Problem-Solving Model, Problem-Solving Model,
Attribution Theory Attribution Theory
Kathleen SheehanKathleen Sheehan
(661) 298-1723(661) 298-1723
WEST POINT LEADERSHIP
PROGRAM
UT-APD-West Point
The Leader ‘sThe Leader ‘sProblem Solving ModelProblem Solving Model
Identify What isHappening
Analyze Whatis Happening
Respond to What is Happening
AssessWhat is Happening
Identify Areas of Interest
Logical Chainof Events
Theories & Experiences
Root Cause
Take Action Design a
Leader PlanSelect
Strategies