using web conferencing to communicate with your service site coordinator randall cravey and karen...
TRANSCRIPT
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Using Web Conferencing to Communicate with Your Service Site Coordinator
Randall Cravey and Karen Minton
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Agenda
Overview of PlaceWare and web conferencing
How to be a participant
Support Scenarios
Live demonstration
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What is Web Conferencing?
An online meeting place
Real-time collaboration
Desktop or single application sharing
Available from PlaceWare, WebEx, HorizonLive, and others
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Advantages to Web Conferencing
Save travel time and costs
Real-time approach to:• Problem solving• Application demonstration• On-demand training
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PlaceWare Log-In Page
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Download the Plug-In
Plug-in allows you to show the service site coordinator your desktop
Can download while in a web conferencing session
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The Participant’s Console
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Sharing your view
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View Sharing
1.Start the application you want to share.
2.Click the Create New Slide Sharing button.
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The Sharing Box
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Support Scenarios
Using GIL Quick Connect
Working with the MARCIVE Authority process
Downloading a new software release
Troubleshooting a Voyager client
Installing/upgrading VRS
Assisting with UB/UC issues