using the web to improve government services

1. The Promise of eGovernment Jeff Jaffe

2. Overview

Goals and Challenges of eGovernment

3. A Web agenda for government

4. The value of standards and W3C's role

5. Goals of eGovernment

Empower citizens

6. Increase trust

7. Improve efficiency / lower cost

Government-to-Citizen

8. Government-to-Business

9. Government-to-Government

W3C report:Improving Access through BetterUse of the Web

10. Expectations for eGovernment

Digital access is becoming a right not a privilege

11. Government must keep up with other sectors of society regarding user expectations

12. Digital infrastructure is critical infrastructure

13. Digital infrastructure key to cost-cutting (e.g., smart grid, Web as flexible distribution channel)

14. Challenges

Social

status quo inertia, laws may need to change

15. factionalism and vested interests, fear of job loss

16. diverse tools, skills of target audiences

17. Big Brother shadow

Technology

integration of technology (wifi, rdfid, biometric, TV, mobile, ...)

18. rapidly changing technology landscape

19. tools usability

20. accessibility

21. A Web Agenda for Government

Regulatory Environment

Net neutrality, broadband, privacy, ...

Good Governance

Accountability, transparency, participation, government leadership ...

Digital Inclusion

Accessibility, usability, aging population, ...

Efficiency

Easier collaboration, lower costs through open standards, easy growth path, ...

22. The Value of Open Standards

Lowers costs (seamless integration)

23. Promotes reuse of data (colleagues, departments, agencies, citizens, companies, other governments, other partners)

24. Promotes longevity of information

25. Shifts focus from software to data (avoiding vendor lock-in)

26. Encourages research

27. W3C and eGovernment

Createstandardsof interest to government

28. Convene relevant communities (policy-makers, data experts, citizens)

29. Good practices (see ourtechnical reports )

30. Education and Outreach

Tim Berners-Lee direct work with UK, US govts

31. Egovernment Interest Group

32. Participation in conferences

33. Web Standards of Interest

Web for ubiquitous services

34. Browser as application platform (HTML5, CSS, SVG, ...)

35. Linked Data (Semantic Web)

36. Mobile Web

37. Accessibility (WCAG), Internationalization

38. Privacy, Security

39. ...in other words, much of what we do

40. Web 1.0: Browsing

URLS + HTTP + HTML

41. Passive experience;no interaction

42. Limited bandwidth

43. Few devices (no mobile)

44. Web 1.0 for Government

Document distribution

45. Online forms (tax returns, grant applications)

46. Public notifications (holidays, service announcements)

47. Web 2.0: Interaction

Same architecture +CSS + Javascript + Flash

48. People (user content)

49. Bandwidth (video, ...)

50. Explosion of devices(mobile web, ...)

51. Beginnings of data(mashups)


Citizen-provided data

53. Campaign tools

54. Mobile Access (bus tracker)

55. Twitter, blogging, etc.

56. Lots of success stories, including some dramatic

57. Internet Response to Haiti Earthquake

World usedOpen Street Mapto locate services

58. Mobile access to maps helped people on the ground

Image: Open Street Map

59. Colombian Mission in Haiti Response See more: Tim Berners-Lee's TED talk The Year Open Data Went Worldwide I was able to use OSM maps on my GPS. Thanks to everyone who has helped to upgrade the Port a Prince platform and its environs.After several days of intense work, three (3) lives rescued under the buildings and more than 5,000 patients that Colombian doctors and nurses have treated are another reason to thank all the support silent and anonymous people around the world have provided our humanitarian teams. FredyRivera

60. Web 3.0?: Web of Data

Build on Web 2.0

61. Full integration of linked data into the Web

62. Highly dynamic, data-driven, user-configurable applications (Mashups on Steroids)


Success stories beginning to appear

64. Open Data Example Ordnance Survey (UK map data)

65. Why Linked Open Government Data

Allows machines to do useful work (efficiencies, capabilities)

66. Well-suited to social realities

Distributed (Web-scale) creation, ownership of data

67. Data merging (like databases) at global scale (RDF more adapted to merging than XML)

68. Serendipitous reuse (e.g., cross department)

69. Evolving data models

70. Evolving human relations (e.g., changes in groups of people or relations to other groups)

71. Semantic Web: W3C's Open Standards for Linked Data Linked Open Data cloud

72. Principles for Public Data

Complete: All Public data is made available online.

73. Primary: Public data is as collected at the source

74. Timely: Public data is made available right away

75. Accessible: Public data is available to all

76. Machine readable: Public data allow automated processing.

77. Non-discriminatory: Public data is available to anyone, no registration

78. Non-proprietary: Public data is encoded using Open Standards.

79. License-free: Public Data is available at no cost.

80. More inoriginal open government data paper

81. W3C eGovernment Activity

Past: W3C held severalWorkshopson eGovernment

82. Current:Interest Group with international participation

83. In discussion: Working Group focused on good practice for publishing data. See early work onpublishing open government data

84. W3C Value Proposition One Member's view

international organization

85. track record

86. patent policy that works

87. neutral ground to do things that benefit the entire industry

88. mobile and internet industries both represented

89. strong academic credentials

90. participatory and strong staff

91. developer clout

92. strong sense of community

93. W3C Members "...Deutsche Telekom...is an active participant in W3C activities. Deutsche Telekom's Internet Media Technology - using open standards - allows for flexibility and speed in adapting new technologies." "Ericsson is committed to the use and development of W3C Recommendations to continue mobilizing the World Wide Web." "Fujitsu supports many W3C specifications in its products and services." "Nokia sees that contribution to, and adoption of, W3C specifications are essential for widespread use of the Web, with any user device." "We believe the W3C's open, consensus-driven process and associated rigorous public reviews make it uniquely positioned to guide the Web's technical evolution." MoreMember Testimonials .

94. W3C Approach to Standards

Work directly with industry, research leaders

95. Engage global community; liaisons

96. Maintain vendor neutrality

97. Coordinate work via expert staff

98. Provide safe IPR environment

99. Balance speed, quality, transparency, accountability

100. Input to the Standards Process

W3C Workshops (Video, Augmented Reality, Privacy, ...)

101. Member Submissions (WOFF, SPARQL Update, ...)

Many Submissions have moved to Rec track

Incubator Groups(Library Linked Data, Audio, Social Web, ...)

About of XG work moves to Rec Trac

Process includes public feedback, accountability

102. Research staff connectivity, research institutes see W3C as bridge from research to standards

103. Vision for W3C

Strengthen core mission

104. Make W3C the place for new standards

105. Drive a global and accessible Web

106. Increase the value proposition for users