Mobile Technology Solutions for Field Service

We all live with deadlines, but pointless communication delays can waste huge parts of your day, and add manual re-entry of work orders.

Problems come out of nowhere… And always at the worst time. You need someone on the spot NOW. Someone who has access to correct, complete information without having to wait for it or leave to go get it.

What if your workforce had immediate access to complete, correct information in the field? What if they could answer your customers’ questions independently?

Now all of this is possible! Whether it’s HVAC installation or repair, plumbing, package delivery, or any other business that relies upon barcoded information,

RMS Omega, in partnership with Motorola and Zebra Technologies, stands ready with technology to meet your:

- Modern business goals- Modern automation needs- Business automation needs

Technicians in the field have many responsibilities, beginning with timeliness, preparation, including having all tools necessary for the job and an accurate work order, having the ability to scan barcodes for information, having real-time information on replacement parts and prices, having the ability to invoice customers and process payments, capture before and after photos, and communicate with customers and corporate dispatch.

For field service personnel to be able to function up to these standards, cutting edge mobile technology is imperative. Some of the common devices at work in the field in almost any industry include phones, scanners, cameras, and GPS.

This allows technicians to access customer files, pricing, and technical manuals, manage appointments and inventory, produce invoices, sign documents, and process payments.

Enterprise mobile devices and business grade mobile devices by Motorola and Zebra Techologies provide all of these capabilities and more.

Managers in the office can distribute work orders, keep up with the whereabouts of technicians in the field, and track work flow and billing, eliminating the need to physically travel to the office or service center. Motorola and Zebra Technologies wireless devices also ensure the availability of all customer, price and part-related data in real time, saving down time.

State of the art technology not only streamlines communication processes, promoting efficiency, but also saves time and money and results in greater customer satisfaction overall.

Regardless of the job at hand or where your technicians are in the field, RMS Omega and Motorola / Zebra Technologies are dedicated to helping you keep your operation running smoothly and efficiently, and your customers coming back for more.