using the data channel to enhance interactions · webrtc data channel innovative use of data...
TRANSCRIPT
Using the Data Channel to Enhance Interactions
Matt Krebs
Kelcor, Inc.
Panelists
Tobias Goebel Aspect
Director, Emerging Technologies
@tpgoebel, linkedin.com/in/tpgoebel, [email protected]
Nagesh T RaoSPAN Systems
Director, Engineering
linkedin.com/pub/nagesh-rao/5/120/36b, [email protected]
Doug GallardaOracle Communications
Master Principal Solutions Architect
Tobias Goebel Aspect
Director, Emerging Technologies
Nagesh T RaoSPAN Systems
Director, Engineering
WebRTC Data Channel
Innovative use of data channel
• IM, File transfer/sharing, screen sharing, Whiteboard
• Telemedicine: Sharing of records (Files), X-Ray, Prescription, Chat between Consumer, Care team & Providers
• Contact Centre:
• Co-browsing
• Annotation
• Sending context information of the caller to agent
• Sharing brochures, manuals
Data Channel & UCC
• UC federation
• Context enriched services
• No email initiative
• Collaborative Authoring
Slide 6
Doug GallardaOracle Communications
Director, Engineering
What do Data Channels Enable?
• File Sharing – Peer to Peer
• Multiplayer Gaming
• Content Delivery Networks
• Collaborative Applications
• Telemetry Sharing
• Anonymous Services
Data Channel Advantages
• Just like Web Sockets
• Low Latency
• High Throughput
• Secure Transport
• Fewer “Hops” between Peers
Secure Network Stack
• Establishes Symmetric Data Streams between Peers
Data Channel Protocol
• Reliable/Ordered Transport with Congestion and Flow Control
SCTP – Stream Control Transmission Protocol
• TLS Encryption for UDP
DTLS – Datagram Transport Layer Security
• NAT Traversal
ICE/UDP
Time for Questions
After the Session:
Tobias Goebel [email protected]
Nagesh T [email protected]
Doug [email protected]