using reference models for service mapping in canadian governments

11

Alain Perry• Senior Project Coordinator, Enterprise Architecture and Standards, CIO Branch• Service Mapping Subcommittee (SMSC), Acting Federal co-chair

Roy Wiseman• Chief Information Officer, Region of Peel• Project Director, Municipal Reference Model Version 2 (MRM v2) Project

for the Municipal Information Systems Association (MISA/ASIM) • Service Mapping Subcommittee (SMSC), Municipal co-chair

John Chandler• Senior Enterprise Architect, Service Alberta, Government of Alberta• Service Mapping Subcommittee (SMSC), Provincial co-chair

Reference Models: a pan-Canadian Foundation for Government Improvement

GTEC 2008 ConferenceOctober 28, 2008

Presenters:

Using Reference Models for Service Mapping in Canadian Governments

22

Part 1: What are reference models?What are reference models and why should you care?

Part 2: The Pan-Canadian ContextWhat are different orders of government doing, both individually and collectively, to develop reference model standards, tools and capabilities that can be shared and leveraged by all governments in Canada?

Part 3: How can you use them?How can you use them in your program? How are they being used in other government jurisdictions?

Questions

Agenda

33

Definition

An abstract representation of the entities and relationships involved in a problem space and forms the conceptual basis for the development of

more concrete models of the space and, ultimately, implementations in a computing context.

It thereby serves as a… template for the development of more specific models …and allows for comparison between complying models.

Source: Wikipedia

In short: A reference model is a set of rules for how you describe things.

Thanks. Now tell me why I

care.

Part 1: What are Reference Models?

44

The challenge... • Why does our business exist?• How many programs and services do we provide?• Who do we work with? Who is accountable for what?• Are there duplicate services?• How much do we spend to deliver those services? • What has conflicting accountability? Or no accountability?• Are there services showing limited or no resources? • What is wrong with the way we are now? Where do we want to go? What are we

changing to? What will it be like when we get there?• How will we know when we get there? How are we going to do it? Is it worth

making the trip?• Tell me all the services any of our departments provide to a given target group

(e.g. seniors, youth, aboriginals)?• Are the services achieving the desired program outcomes?• What about horizontal portfolios (departmental, intra- or inter- government)?• What investments best address seamless client-centred services?

Simple Questions... ... Tough to

Answer!

Government is complex. Change is hard! Integrated change is even

harder!!

55

Let’s build a house

Yes we should

Words (without rules for them) are weak. They can be misunderstood.

The challenge (cont’d)

66

Let’s build a house

Yes we should

A Better Way

Creating superior results by design. By using a common, agreed-upon set of rules for creating better descriptions of what we want.

77

Coherent Government by design

We really need: a consistent and more formal business design capability based on a

common language and set of rules for using it to create better descriptions of what we want (e.g. more coherent ones). A pan-Canadian standard along these lines will enable any conceivable government line-of-business (and inter-collaborations thereof) to better:

• interpret and clarify their missions, strategies, outcomes, etc.• accurately depict or map how they work (and how they can work together), • discover opportunities for business improvements, • support their planning and successful implementation.

We really need: a Canadian Governments Reference Model

If we really want: to move to a “whole of government” approach, seamless, citizen-centred services, legislation, regulations and policies designed rather than crafted, alignment, integration, interoperability, etc. in our business systems, to do more with less, etc.

88

ClientOrganizations

IndividualClientsOutputs

ProviderOrganizations

Authority

AccountabilityRoles

Responsibility

Used in

Deliver

Accomplish

Governance Outcomes& Impacts

Jurisdictions

Programs

Services

Processes

Resources

Government Reference Model Example(source: the Government of Canada GSRM specification)

Government Reference Models Provide: A Common Language and Structure for Describing and Improving Government.

99

Supply capacity to act1. (Units of) Resource2. Funds3. New Knowledge

Enhance capability to act4. Care & Rehabilitation Encounters5. Educational & Training Encounters6. Movements7. Recreational & Cultural Encounters

Facilitate & influence action8. Advisory Encounters9. Advocacy and Promotional

Encounters10. Matches, Referrals & Linkages11. Periods of Agreement

Regulation action12. Findings13. Interventions14. Penalties & Periods of

Sanction15. Periods of Permission16. Periods of Protection17. Rulings & Judgments

Core18. Implemented changes19. Rules (laws, regulations,

policies, strategies, plans, designs, standards)

ClientsOutputs

Services

The 19 GSRM Service Output Types

Government Reference Models Provide: Standard Classification Schemes ...and much more!

Government Reference Model Example(source: the Government of Canada GSRM specification)

1010

What are different orders of government doing, both individually and collectively, to develop reference model standards, tools and capabilities that can be shared and leveraged by all governments in Canada?

Part 2: The Pan-Canadian Context

1111

Public Sector Service Delivery Council (PSSDC)

JointCouncils

“We share information, develop partnerships and facilitate potential

solutions that can be used to improve public sector service delivery.”

“We enable enhanced service to the Canadian public through

demonstrated leadership in the management of

information and technology.”

Our members are: Senior Service Delivery Officials

Supported by the Institute for Citizen-Centred Service (ICCS)

“We collaborate and share

information in areas of

common interest”

Network of colleagues

sharing knowledge

Network of colleagues

sharing knowledge

Common Tools

Shared Projects

A collaboration of all orders of government (Federal, Provincial/Territorial, Municipal) along a continuum from knowledge sharing to pilot projects

Our members are: Chief Information Officers

The Joint Councils

Public Sector CIO Council (PSCIOC)

1212

Municipal Reference Model (MRM)

Public Service Reference Model (PSRM)

Government of Canada Strategic Reference Model (GSRM)

Reference Models Across Canada

1992-1998 Joint Venture / Chartwell Partnership

1998... Ontario Enterprise Architecture Initiative

2002... Federal Enterprise Architecture Initiative

Looking Back: a 16-year proven history of enabling government.

www.gov.on.ca/mgs/graphics/200067.pdf

www.tbs-sct.gc.ca/btep-pto

2. The MRM v2 Project1. The Service Mapping Subcommittee (SMSC)

Municipal Reference Model Version 2 (MRMv2)

Canadian Governments Reference Model (CGRM)

Next Steps: with the full support of the Joint Councils, two interrelated initiatives are now underway to unify and build on the above and take it to the next level.

2007...

www.iccs-isac.org www.misa-asim.ca/en/LatestNews.html

1313

guiding principle: the Maximum Middle

1. To establish the pan-Canadian standard Canadian Governments Reference Model (CGRM)

SMSC Goals:

Initiative 1: The Service Mapping Subcommittee (SMSC)

1414

2. to establish the set of ongoing, financially-sustainable business services and computing infrastructure necessary to steward the CGRM and support its effective use and well-governed evolution over time.

concept of operations:

SMSC Goals:


1515

Task 1: Develop a CGRM

Task 2: Develop Business Model (Business Proposal)

Task 3: Establish Memorandum of Understanding (MOU) for the Institute of Citizen Centric Service (ICCS)

Task 4: Install a CGRM Governance Structure

Task 5: Recommend a Reference Model Infrastructure

SMSC Program of Work:

(see draft structure below)

Goal: sustainable, well-managed governance processes, stewarded by the ICCS, that allow the CGRM to evolve based on suggestions for improvement from both public and private sector stakeholders.

(that leverages and builds upon the work of the MRM v2 initiative)


1616

…in a standard way …using precise definitions and concepts accepted and adopted by all

governments in Canada …with tools and templates to help you create the descriptions of the

municipality …with user guides and training material to help create and use these

descriptions for a range of municipal purposes …with a repository where these descriptions can be saved …repository pre-populated with a generic set of service descriptions that

may be provided by any municipality in Canada …repository pre-populated with specific descriptions (models) created by

other municipalities …with tools that allow for the analysis and comparison of such

descriptions …and with a collaboration space that allows ideas to be shared on how

these tools are being used in participating municipalities

In short: A powerful Authoritative Service Catalogue that all Municipalities can use and share.

MRM v2 Goal: to create a Tool (Product, Service) that will help municipal governments describe their vision, goals, objectives, programs, services, performance metrics, etc.

Initiative 2: The Municipal Reference Model Version 2 (MRM v2)

1717

Customized Halton Model

MRM Meta-Model

(i.e. Shell Program, Shell Service, etc.)

MRM Reference

Model (i.e. Public

Safety Program, Fire Rescue

Service, etc.)

Best Practice Model

(i.e. AWWA Potable Water

Supply Service, etc.)

Customized York Model

Customized Peel Model

(i.e. Peel Potable Water

Supply Service)

Customized “My

Municipality’s” Model

MRM v2 Components:

Initiative 2: The Municipal Reference Model Version 2 (MRM v2)

1818

How can you use them in your program?

How are they being used in other government jurisdictions?

Part 3: How Can You Use Them?

1919

Strategy and Policy Improvements Process and Quality Improvements Organizational Improvements Leadership and Management Improvements Human Resource Management Improvements Financial Management improvements Information and Technology

Improvements etc.

Q: What Can You use Them For? A: Anything! (anything that needs describing)

2020

Seniors Service Mapping Initiative Participants:

Veterans Affairs Canada, Canada Revenue Agency, Social Development Canada, Health Canada, Ontario Ministry of Health and Long-term Care, Ontario Ministry of Consumer and Business Services, Ontario Seniors Secretariat, Representatives from Niagara Community Services, Public Health and Police departments

Methodology 16 people participated in three two-day sessions to

identify potential transformation opportunities

Output: a shared vision for Seniors across all jurisdictions a standardized definition of seniors’ programs a problem statement based on ranking and rigorous

root cause analysis opportunities for transformation, ranked and profiled, with initial business cases

2121

REGION OF NIAGARA

FEDERAL GOVERNMENT

Canada Revenue Agency - Individual Returns and Payments Processing Directorate

F Tax Filing for Seniors

Seniors Taxes Filed

F Federal Age AmountTransfer

Tax Credit

F Registered RetirementSaving Plan Advisory

RRSP Advice

F Federal Age AmountCredit

Tax Credit

F T1S-A Ontario SeniorPersonal Income Tax and

Benefits Return

Ontario Senior's Paper TaxFiling

Veterans Affairs Canada

F Veteran Counselling andReferral

Veteran Counselled andReferred

F Veteran TreatmentBenefits

Veteran Treatment BenefitAward

F Veteran DisabilityPension

Disability Pension Payment

Health Canada

F Health InformationAwareness

Health Information

F First Nations & InuitHealth Care

Care & Rehabilitation

F Disease Prevention,Health Protection and

Promotion

Disease Prevention, HealthProtection Campaign

Social Development Canada - Income Security Program

F Canada Pension Plan(CPP) Retirement

CPP RTR Payment

F Allowance for theSurvivor (ALWS)

ALWS Payment

F Old Age Security (OAS)Basic

OAS Basic Payment

F Allowance (ALW)

ALW Payment

F Guaranteed IncomeSupplement (GIS)

Guaranteed IncomeSupplement Payment

F War Veteran IncomeSupport

War Veteran IncomePayment

F Veteran DisabilityPension Appeal

Veteran Disability PensionAppeal Judgment

F Veterans Screening

Veteran Screened

F Veteran DisabilityPension Claim and Support

Veteran Disability PensionClaim Payment

F Veterans Social andMedical Transportation

Funding

Veteran Social and MedicalTransportation Payment

F Veteran DisabilityAllowance

Veteran Disability AllowancePayment

F Veteran Home AdaptationFunding

Veteran Home AdaptationPayment

F Veteran Long Term CareSubsidy

Veteran Long Term CareSubsidy Payment

F Veteran Home SupportFunding

Veteran Home SupportPayment

F Veteran Direct HospitalCare Funding

Veteran Direct Hospital CarePayment

F Veterans AmbulatoryHealth Care Funding

Veteran Ambulatory HealthCare Payment

F Veteran Home SupportFunding

Veteran Home SupportPayment

F Prisoner of War PensionCompensation

Prisoner of War PensionBenefit

F Veteran EmergencyBenevolent and Trust

Funding

Veteran EmergencyBenevolent and Trust

Payment

F Veteran EmergencyAssistance Funding

Veteran EmergencyAssistance Payment

F Veteran Emergency MinorDisbursement Funding

Veteran Emergency MinorDisbursement

F Veteran Aids for DailyLiving

Veteran Aid

F Veterans Funeral andBurial Funding

Veteran Funeral and BurialPayment

F Veterans Commemoration

Veteran Commemorated

F Veteran Direct HospitalCare

Veteran Direct HospitalTreatment

F Veterans HealthPromotion

Veteran Health Course

P Ontario Property TaxCredit

Tax Credit

P Ontario Provincial AgeAmount

Tax Credit

P Ontario Provincial AgeAmount Transfer

Tax Credit

P Ontario Sales Tax Credit

Tax Credit

Region of Niagara Supportive Housing

Region of Niagara Long-Term Care

R Long Term CareEnhanced Personal Care

Fee for service personal care

R Long Term Care PalliativeCare

Palliative Care

R Long Term CareNutritional Intake and Meal

Provision

Nutritious Meal

R Long Term CareOvernight Stay

Long Term Care OvernightStay

R Supportive HousingResident Information and

Referral

Supportive HousingInformation & Referral

R Supportive HousingPhysical & Emotional

Health Counseling

Supportive Housing Physical& Emotional HealthCounseling Session

R Long Term Care Psycho-social Support

Psycho-social consultation

R Supportive HousingRecreational Activities

Recreational Exercise

R Long Term CareAccommodation

Long Term Careaccommodation

R Long Term Care PastoralCare

Pastoral care

R Long Term Care RespiteCare

Vacation Care

R Long Term CareMedication

Medication Administration

R Long Term Care BasicPersonal Care

Personal care

R Supportive HousingAccommodation

Supportive Housing Unit

R Supportive HousingHealth Education

Supportive Housing HealthEducation Session

R Long Term CareRehabilitation

Rehabilitation Care

R Supportive HousingPersonal Support

Personal Support

R Supportive HousingMedication Coordination

Medication Coordinated

R Supportive HousingPersonal Care

Personal Care

Region of Niagara Public Health

R Niagara Gate Keepers

Seniors at Risk Identificationand Assistance Training

R Cancer Prevention andEarly Detection Screening

Cancer Prevention and EarlyDetection Evaluation

R Sexuality and AgingSexual Health Education

Sexuality and Aging SexualHealth Training Session

Region of Niagara Adult Day Program

R Adult Day ParticipantInformation and Referral

Adult Day Participant Referral

R Adult Day Psycho-socialSupport

Psycho-social SupportSession

R Adult Day RecreationActivity

Recreational Exercise

R Adult Day EnhancedPersonal Care

Enhanced Personal Care

R Adult Day Meal Provision

Meal

R Adult Day Rehabilitation

Rehabilitation Session

R Adult Day Personal Care

Personal Care

R Adult Day MedicationMonitoring

Medication Monitored

Region of Niagara Police

R Wandering Registration

At risk individual registered

R Senior Abuse Prevention

Senior Abuse AwarenessCampaign

R Crimes Against SeniorsAdvisory/Consultation

Crimes against Seniorsadvice and consultation

R Vaccine PreventableDisease Program

Preventable DiseaseVaccination

Region of Niagara Respite Program

R Respite CompanionRespite

Caregiver Respite

R Respite CompanionEducation

Respite Companion Course /Training Session

R Respite CompanionRecreational Activity

Recreational Activity

Region of Niagara Housing

R Affordable housing forseniors

Affordable Housing Payment

R Adult/senior rentalsubsidy

Rent Subsidy

R Respite CompanionSubsidization

Respite Companion SubsidyPayment

R Respite CompanionRecreational Activity

Recreational Activity

R Family (of seniors)Education and Support

Family Support Session

R Day Care Overnight Stay(in Long Term Care Facility)

Day Care Overnight Stay

R Crime AwarenessEducation for Seniors

Crime Awareness Course

R Long Term CareInformation and Referral

Long-Term Care ReferenceR Public Health Inspections

and Infectious Disease

Public Health ViolationRectified

Province of Ontario

Ontario Ministry of Community andSocial Services

Community Care Access Centres

A Public ServiceInformation and Referral

Public ServiceInformation Referral

A Assistive Device RentalFunding

Assistive Device RentalSubsidy

A In-home Social Work

Social Work CounselingSession

A In-home PersonalSupport and Homemaking

In-home Personal Supportand Homemaking Visit

A In-home Nursing Care

Nursing Visit / Shift

A In-home Physiotherapy

Physiotherapy Treatment

A In-home Dietetics

Dietetics Session

A In-home OccupationalTherapy

Occupational TherapyTreatment

A In-home SpeechLanguage Pathology

Speech Language PathologyTreatment

Community Support Services

A Adult/Senior Informationand Referral

Adult / Senior Information /Referral

A Friendly Visiting

Friendly Visit

A Call and Reassurance

Reassurance Call

A Volunteer Transportation

Volunteer Provided Trip

A Co-ordinates HomeMaintenance and Repair

Home Maintained / Repaired

A Congregate Dining

Congregate Dining Meal

A Meals on Wheels

In-home Meal

Ontario Ministry of Agriculture & Food

P Common Sense Nutritionfor Seniors

Nutrition Information

P Community Food AdvisorProgram

Community Food Advice

Ontario Ministry of Citizenship &Immigration

P Senior AchievementAward

Senior Achievement AwardGranted

Ontario Ministry of Community Safety and Correctional Services

P Older & Wiser

Senior Lifestyle Course

P Community EmergencyResponse Volunteers

(CERV) OntarioP SeniorBusters (an

extension of PhoneBusters)

Ontario Ministry of Consumer andBusiness Services

P Life Event Bundles:Getting Ready to Retire, …

New Senior Advice

P Ontario Works Funding

Ontario Works BenefitPayment

P Soldiers Aid Commission

Soldiers Aid Benefit Payment

Ontario Ministry of EconomicDevelopment & Trade

P Congratulatory Messages

Congratulatory MessageReceived

Ontario Ministry of Finance

P Ontario Tax CreditsSystem, Property and Sales

Tax Credits for Seniors

Tax Credit

P Guaranteed AnnualIncome System (GAINS)

GAINS PaymentOntario Ministry of Health and Long-Term Care

P Seniors Infoline

Seniors Information

P Patient Advocate

Patient Finding

P Seniors Care Education

Seniors Care Course

P Community InjuryPrevention Program (CIPP)

Funding

CIPP Payment

P Vaccine PreventableDisease Funding

Vaccine Preventable DiseasePayment

Ontario Ministry of Municipal Affairs andHousing

P Assisted Public Housing& Rent Supplement

Assisted Public Housing &Rent Supplement Payment

Ontario Ministry of the Attorney General

P Property Guardianship

Property Stewarded

P GuardianshipInvestigation

Guardianship InvestigationFinding

P Substitute Medical CareTreatment and Admission

to LTC

Medical Treatment

P Personal CareGuardianship

Personal Care Decision

Ontario Ministry of Transportation

P Disabled Person ParkingPermit (DPPP)

Disabled Person ParkingPermit

P Collision Re-Examination

Collision Re-ExaminationLicence Issued

P Driver Licence RenewalProgram for Controlled

Class Drivers

Controlled Class DriverLicence Renewed

P Senior Driver LicenceRenewal Program

Senior Driver Licence Issued

P Senior Driver GroupEducation

Senior Driver Group Course

Ontario Seniors Secretariat

P Senior LifestyleEducation

Senior Lifestyle Course

P Senior Advocacy

Seniors PromotionalCampaign

P Senior LifestyleEducation Funding

Seniors Lifestyle EducationPayment

P Retirement Homes ComplaintResponse Information Service:

Ontario Residential CareAssociation Funding

Residential Care Association Grant

Legal, Collective, Democratic & Human Rights Protection

Acknowledgement

Public Health

Shelter

Public Health

Food / Nourishment

Socio-Economic Development

Income

Public Health

Health

Public Safety

Safety

Social Development

Socialization


Respect

Education

Education

Public Health

Meaningful Activity / Recreation

Public Health

Clothing


Independence

SENIOR

LOCAL MUNICIPALITY

Local Municipality

L Transit Fare Reductionfor Seniors

Public transit rates

L Property Tax Deferral

Property tax deferral

L Emergency Notification

Emergency Contact

L Enhanced GarbageCollection

Domestic garbage pickup

L Handi Transit

Handicap Trip

FEDERAL SERVICESFEDERAL SERVICES

PROVINCIAL SERVICESPROVINCIAL SERVICES

REGIONAL SERVICESREGIONAL SERVICES

MUNICIPAL SERVICESMUNICIPAL SERVICES

CommonCase Mgt?Common

Case Mgt?

Is there an opportunity for sharing back-office services?

Is there an opportunity for sharing back-office services?

Seniors Program and Service Alignment Model

Opportunities for Working Vertically and Horizontally in Seniors Programs

2222

I s o l a t e d

A b u s e d

I n a d e q u a t e l yH o u s e d

S i c k

F i n a n c i a l l yI n s e c u r e

S e n i o r ’ s D e s i r e d S t a t e :E n g a g e d , H e a l t h y , S a f e ,

F i n a n c i a l l y S e c u r e &A d e q u a t e l y H o u s e d

R e s o u r c e ( U n i t s o f ) :P M e a ls o n W h e e lsR L o n g T e r m C a r e N u t r i t i o n a l I n t a k e a n d M e a l P r o v i s i o n

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io n C la i m a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l lo w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io nF V e t e r a n L o n g T e r m C a r e S u b s i d yF V e t e r a n D i r e c t H o s p i t a l C a r e F u n d in gF V e t e r a n H o m e S u p p o r t F u n d i n gF V e t e r a n s A m b u la t o r y H e a l t h C a r e F u n d in gF V e t e r a n T r e a t m e n t B e n e f i t sP V a c c in e P r e v e n t a b le D i s e a s e F u n d i n g

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R S u p p o r t i v e H o u s i n g H e a l t h E d u c a t i o n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d iv i d u a l C a r e P l a n n in gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tP C o m m o n S e n s e N u t r i t i o n f o r S e n io r sP C o m m u n i t y F o o d A d v is o r P r o g r a m

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a l

C a r e & R e h a b i l i t a t i o n :R L o n g T e r m C a r e P s y c h o - s o c i a l S u p p o r tR A d u l t D a y P s y c h o - s o c i a l S u p p o r tP I n - h o m e P e r s o n a l S u p p o r t a n d H o m e m a k i n gP I n - h o m e N u r s in g C a r eP I n - h o m e P h y s i o t h e r a p yP I n - h o m e S p e e c h L a n g u a g e P a t h o lo g yP I n - h o m e D ie t e t i c sF F i r s t N a t i o n s & I n u i t H e a l t h C a r eF V e t e r a n D i r e c t H o s p i t a l C a r eR S u p p o r t i v e H o u s i n g P e r s o n a l S u p p o r tR S u p p o r t i v e H o u s i n g M e d i c a t i o n C o o r d i n a t io nR S u p p o r t i v e H o u s i n g P e r s o n a l C a r eR L o n g T e r m C a r e B a s i c P e r s o n a l C a r eR L o n g T e r m C a r e M e d i c a t io nR L o n g T e r m C a r e P a l l ia t iv e C a r eR L o n g T e r m C a r e R e h a b i l i t a t i o nR L o n g T e r m C a r e E n h a n c e d P e r s o n a l C a r eR A d u l t D a y P e r s o n a l C a r eR A d u l t D a y M e d i c a t i o n M o n i t o r in gR A d u l t D a y E n h a n c e d P e r s o n a l C a r eR A d u l t D a y R e h a b i l i t a t io n

P e r m i s s i o n ( P e r i o d s o f ) :P P e r s o n a l C a r e G u a r d i a n s h ipP S u b s t i t u t e M e d i c a l C a r e T r e a t m e n t a n d A d m is s i o n t o L T CR u l i n g s & J u d g m e n t s :F V e t e r a n D i s a b i l i t y P e n s io n A p p e a l

I n t e r v e n t i o n s :R P u b l ic H e a l t h I n s p e c t i o n & I n f e c t i o u s D i s e a s e P r o g r a m

R e s o u r c e ( U n i t s o f ) :P M e a ls o n W h e e lsM E n h a n c e d G a r b a g e C o l l e c t io n

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP C o m m u n i t y I n j u r y P r e v e n t io n P r o g r a m ( C I P P ) F u n d i n g

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R S u p p o r t i v e H o u s i n g H e a l t h E d u c a t i o nP S e n i o r L i f e s t y le E d u c a t io nR S e x u a l i t y a n d A g in g S e x u a l H e a l t h P r o g r a mF V e t e r a n s H e a l t h P r o m o t i o nP S e n i o r s C a r e E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tP C o m m o n S e n s e N u t r i t i o n f o r S e n io r sP C o m m u n i t y F o o d A d v is o r P r o g r a mF H e a l t h I n f o r m a t io n A w a r e n e s sM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a l

A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :F D i s e a s e p r e v e n t i o n ; h e a l t h p r o t e c t i o n a n d p r o m o t io n

C a r e & R e h a b i l i t a t i o n :V a c c i n e P r e v e n t a b l e D i s e a s e P r o g r a m


S E N I O R H E A L T H

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io n C la i m a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l lo w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io nP O n t a r i o P r o p e r t y T a x C r e d i tF V e t e r a n H o m e A d a p t a t io n F u n d i n gF V e t e r a n H o m e S u p p o r t F u n d i n gP A s s i s t e d P u b l ic H o u s i n g & R e n t S u p p le m e n tP O n t a r i o T a x C r e d i t s S y s t e m , P r o p e r t y a n d S a l e s T a x C r e d i t s f o r S e n i o r sR A f f o r d a b l e h o u s in g f o r s e n io r sR A d u l t / s e n io r r e n t a l s u b s i d yF V e t e r a n L o n g T e r m C a r e S u b s i d yF V e t e r a n D i r e c t H o s p i t a l C a r e F u n d in gF V e t e r a n H o m e S u p p o r t F u n d i n gF V e t e r a n s A m b u la t o r y H e a l t h C a r e F u n d in gF V e t e r a n T r e a t m e n t B e n e f i t sP V a c c in e P r e v e n t a b le D i s e a s e F u n d i n gF W a r V e t e r a n I n c o m e S u p p o r tF F e d e r a l A g e A m o u n t C r e d i tF F e d e r a l A g e A m o u n t T r a n s f e rF O ld A g e S e c u r i t y ( O A S ) B a s i cF C a n a d a P e n s i o n P l a n ( C P P ) R e t i r e m e n tP S o l d ie r s A i d C o m m i s s io nP O n t a r i o P r o v i n c ia l A g e A m o u n tP O n t a r i o P r o v i n c ia l A g e A m o u n t T r a n s f e rP O n t a r i o S a l e s T a x C r e d i tF P r i s o n e r o f W a r P e n s io n C o m p e n s a t i o nF V e t e r a n E m e r g e n c y A s s i s t a n c e F u n d in gF V e t e r a n E m e r g e n c y B e n e v o le n t a n d T r u s t F u n d in gF V e t e r a n E m e r g e n c y M i n o r D i s b u r s e m e n t F u n d i n gF V e t e r a n s F u n e r a l a n d B u r i a l F u n d i n gF G u a r a n t e e d I n c o m e S u p p l e m e n t ( G I S )F A l lo w a n c e ( A L W )F A l lo w a n c e f o r t h e S u r v i v o r ( A L W S )M P r o p e r t y T a x D e f e r r a lP O n t a r i o W o r k s F u n d in gP G u a r a n t e e d A n n u a l I n c o m e S y s t e m ( G A I N S )

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d iv i d u a l C a r e P l a n n in gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tF T a x F i l i n g f o r S e n i o r sF T 1 S - A O n t a r i o S e n i o r P e r s o n a l I n c o m e T a x a n d B e n e f i t s R e t u r nM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a l

C a r e & R e h a b i l i t a t i o n :P I n - h o m e O c c u p a t io n a l T h e r a p y

P e r m i s s i o n ( P e r i o d s o f ) :P P e r s o n a l C a r e G u a r d i a n s h ip

R u l i n g s & J u d g m e n t s :F V e t e r a n D i s a b i l i t y P e n s io n A p p e a l

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d i tF W a r V e t e r a n I n c o m e S u p p o r tF F e d e r a l A g e A m o u n t C r e d i tF F e d e r a l A g e A m o u n t T r a n s f e rF O ld A g e S e c u r i t y ( O A S ) B a s i cF C a n a d a P e n s i o n P l a n ( C P P ) R e t i r e m e n tP S o l d ie r s A i d C o m m i s s io nP O n t a r i o P r o v i n c ia l A g e A m o u n tP O n t a r i o P r o v i n c ia l A g e A m o u n t T r a n s f e rP O n t a r i o S a l e s T a x C r e d i tP P r o p e r t y G u a r d ia n s h ip

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )P S e n i o r L i f e s t y le E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tF T a x F i l i n g f o r S e n i o r sF T 1 S - A O n t a r i o S e n i o r P e r s o n a l I n c o m e T a x a n d B e n e f i t s R e t u r nF R e g i s t e r e d R e t i r e m e n t S a v in g P l a n A d v is o r y

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a l

S E N I O R F I N A N C E S

S E N I O R H O U S I N G

R e s o u r c e ( U n i t s o f ) :R D a y C a r e O v e r n i g h t S t a yR S u p p o r t i v e H o u s i n g A c c o m m o d a t io nR L o n g T e r m C a r e A c c o m m o d a t i o nR L o n g T e r m C a r e O v e r n i g h t S t a y

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d i tF V e t e r a n H o m e A d a p t a t io n F u n d i n gF V e t e r a n H o m e S u p p o r t F u n d i n gP A s s i s t e d P u b l ic H o u s i n g & R e n t S u p p le m e n tP O n t a r i o T a x C r e d i t s S y s t e m ,P r o p e r t y a n d S a l e s T a x C r e d i t s f o r S e n io r sR A f f o r d a b l e h o u s in g f o r s e n io r sR A d u l t / s e n io r r e n t a l s u b s i d yP A s s i s t iv e D e v ic e R e n t a l F u n d in gP R e t i r e m e n t H o m e s C o m p l a in t R e s p o n s e I n f o r m a t i o n


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r t

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a lP C o - o r d i n a t e s H o m e M a in t e n a n c e a n d R e p a i r

C a r e & R e h a b i l i t a t i o n :P I n - h o m e P e r s o n a l S u p p o r t a n d H o m e m a k i n g

P e r m i s s i o n ( P e r i o d s o f ) :P S u b s t i t u t e M e d i c a l C a r e T r e a t m e n t a n d A d m is s i o n t o L T C


F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d i tP A s s i s t iv e D e v ic e R e n t a l F u n d in g


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r t


S E N I O R S A F E T Y

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gR R e s p i t e C o m p a n i o n S u b s id i z a t io n

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R C r i m e A w a r e n e s s E d u c a t i o n f o r S e n io r sR R e s p i t e C o m p a n i o n E d u c a t io nP S e n i o r L i f e s t y le E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR C r i m e s A g a i n s t S e n io r s A d v is o r y / C o n s u l t a t i o n


A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :R S e n i o r A b u s e P r e v e n t io n

C a r e & R e h a b i l i t a t i o n :R R e s p i t e C o m p a n i o n R e s p i t e

R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :R R e s p i t e C o m p a n i o n R e c r e a t i o n a l A c t iv i t y

P e r m i s s i o n ( P e r i o d s o f ) :R W a n d e r i n g R e g i s t r a t i o n

P r o t e c t i o n ( P e r i o d s o f ) :M , R E m e r g e n c y N o t i f i c a t io nP P a t i e n t A d v o c a t e


E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R C r i m e A w a r e n e s s E d u c a t i o n f o r S e n io r sR R e s p i t e C o m p a n i o n E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tR C r i m e s A g a i n s t S e n io r s A d v is o r y / C o n s u l t a t i o n



C a r e & R e h a b i l i t a t i o n :P I n - h o m e S o c i a l W o r kR R e s p i t e C o m p a n i o n R e s p i t eR L o n g T e r m C a r e R e s p i t e C a r e




P r o t e c t i o n ( P e r i o d s o f ) :M , R E m e r g e n c y N o t i f i c a t io nG u a r d i a n s h i p I n v e s t ig a t i o nP P a t i e n t A d v o c a t e

S E N I O R E N G A G E M E N T

R e s o u r c e ( U n i t s o f ) :F V e t e r a n A i d s f o r D a i l y L iv i n gR C o n g r e g a t e D in i n gR A d u l t D a y M e a l P r o v is i o n

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP A s s i s t iv e D e v ic e R e n t a l F u n d in gF V e t e r a n D i s a b i l i t y P e n s io n C la i m a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l lo w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io nP C o m m u n i t y E m e r g e n c y R e s p o n s e V o lu n t e e r s ( C E R V ) O n t a r i o


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d iv i d u a l C a r e P l a n n in gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r t

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g V o l u n t e e r C o - o r d i n a t i o n

A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :P S e n i o r A d v o c a c y

C a r e & R e h a b i l i t a t i o n :P I n - h o m e S o c i a l W o r kR L o n g T e r m C a r e P s y c h o - s o c i a l S u p p o r tR A d u l t D a y P s y c h o - s o c i a l S u p p o r tP I n - h o m e O c c u p a t io n a l T h e r a p y

R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :P F r i e n d ly V i s i t i n gR S u p p o r t i v e H o u s i n g R e c r e a t i o n a l A c t iv i t i e sR L o n g T e r m C a r e R e c r e a t io n a l A c t i v i t yR L o n g T e r m C a r e P a s t o r a l C a r eR A d u l t D a y R e c r e a t i o n A c t i v i t y

M o v e m e n t s :M H a n d i T r a n s i t

P e r m i s s i o n ( P e r i o d s o f ) :P D i s a b l e d P e r s o n P a r k i n g P e r m i t ( D P P P )



F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP A s s i s t iv e D e v ic e R e n t a l F u n d in gP C o m m u n i t y I n j u r y P r e v e n t io n P r o g r a m ( C I P P ) F u n d i n gP C o m m u n i t y E m e r g e n c y R e s p o n s e V o lu n t e e r s ( C E R V ) O n t a r i o

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )P S e n i o r L i f e s t y le E d u c a t io nR S e x u a l i t y a n d A g in g S e x u a l H e a l t h P r o g r a mP S e n i o r D r iv e r G r o u p E d u c a t i o n P r o g r a m

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eP F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r t

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lR S u p p o r t i v e H o u s i n g V o l u n t e e r C o - o r d i n a t i o n


R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :P F r i e n d ly V i s i t i n gP S e n i o r A c h i e v e m e n t A w a r dP C o n g r a t u l a t o r y M e s s a g e sF V e t e r a n s C o m m e m o r a t i o n

M o v e m e n t s :R V o l u n t e e r T r a n s p o r t a t io n

P e r m i s s i o n ( P e r i o d s o f ) :P D i s a b l e d P e r s o n P a r k i n g P e r m i t ( D P P P )P S e n i o r D r iv e r L i c e n c e R e n e w a l P r o g r a mP C o l l i s i o n R e - E x a m i n a t i o n P r o g r a mP D r i v e r L i c e n c e R e n e w a l P r o g r a m f o r C o n t r o l le d C l a s s D r iv e r s

M u l t i - j u r i s d i c t i o n a l T r a n s i t i o n O u t p u t B u n d le s f o r S e r v i c e s t o S e n i o r sS o r t e d b y S e r v i c e O u t p u t T y p e

L A T E R S T A G E O F L I F E ( S E N I O R )

H e a l t h y

A d e q u a t e l yH o u s e d

S a f e

E n g a g e d

S i c k


A b u s e d

I s o l a t e d

F i n a n c i a l l yS e c u r e


A d u l t

D e c e a s e d

S e n i o rC r i t e r i o n

M e t

D i e s

S e r v i c e O u t p u t B u n d l e s b y S e r v i c e O u t p u t T y p e V 0 . 2 2 0 0 4 . 0 1 . 2 9 p l o t . v s d

S e r v ic e O u t p u t T y p e C o lo u r s

F u n d s

( U n i t s o f ) R e s o u r c e

N e w K n o w l e d g e

C a re & R e h a b i l i t a t io n E n c o u n t e r s

E d u c a t io n a l & T r a in in g E n c o u n t e r s

R e c r e a t io n a l & C u l tu ra l E n c o u n t e r s

M o v e m e n t s

A d v is o ry E n c o u n t e r s

M a t c h e s , R e f e r r a ls & L in k a g e s

A d v o c a c y a n d P r o m o t io n a l E n c o u n t e rs

P e r io d s o f A g r e e m e n t

P e r io d s o f P e r m is s io n

F i n d in g s

R u l in g s & J u d g e m e n ts

P e n a l t ie s & P e r i o d s o f S a n c t io n

P e r io d s o f P r o t e c t io n

I n t e r v e n t io n s

R u le s ( la w s , p o l i c ie s , s t r a t e g ie s , p la n s ,… )

I m p le m e n te d c h a n g e s

F i n d i n g s :P G u a r d ia n s h ip I n v e s t ig a t i o n F i n d in g


F i n d i n g s :R C a n c e r P r e v e n t io n a n d E a r ly D e t e c t i o n S c r e e n i n g

I s o l a t e d

A b u s e d


S i c k


S e n i o r ’ s D e s i r e d S t a t e :E n g a g e d , H e a l t h y , S a f e ,

F i n a n c i a l l y S e c u r e &A d e q u a t e l y H o u s e d

R e s o u r c e ( U n i t s o f ) :P M e a ls o n W h e e lsR L o n g T e r m C a r e N u t r i t i o n a l I n t a k e a n d M e a l P r o v i s i o n

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io n C la i m a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l lo w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io nF V e t e r a n L o n g T e r m C a r e S u b s i d yF V e t e r a n D i r e c t H o s p i t a l C a r e F u n d in gF V e t e r a n H o m e S u p p o r t F u n d i n gF V e t e r a n s A m b u la t o r y H e a l t h C a r e F u n d in gF V e t e r a n T r e a t m e n t B e n e f i t sP V a c c in e P r e v e n t a b le D i s e a s e F u n d i n g

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R S u p p o r t i v e H o u s i n g H e a l t h E d u c a t i o n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d iv i d u a l C a r e P l a n n in gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tP C o m m o n S e n s e N u t r i t i o n f o r S e n io r sP C o m m u n i t y F o o d A d v is o r P r o g r a m


C a r e & R e h a b i l i t a t i o n :R L o n g T e r m C a r e P s y c h o - s o c i a l S u p p o r tR A d u l t D a y P s y c h o - s o c i a l S u p p o r tP I n - h o m e P e r s o n a l S u p p o r t a n d H o m e m a k i n gP I n - h o m e N u r s in g C a r eP I n - h o m e P h y s i o t h e r a p yP I n - h o m e S p e e c h L a n g u a g e P a t h o lo g yP I n - h o m e D ie t e t i c sF F i r s t N a t i o n s & I n u i t H e a l t h C a r eF V e t e r a n D i r e c t H o s p i t a l C a r eR S u p p o r t i v e H o u s i n g P e r s o n a l S u p p o r tR S u p p o r t i v e H o u s i n g M e d i c a t i o n C o o r d i n a t io nR S u p p o r t i v e H o u s i n g P e r s o n a l C a r eR L o n g T e r m C a r e B a s i c P e r s o n a l C a r eR L o n g T e r m C a r e M e d i c a t io nR L o n g T e r m C a r e P a l l ia t iv e C a r eR L o n g T e r m C a r e R e h a b i l i t a t i o nR L o n g T e r m C a r e E n h a n c e d P e r s o n a l C a r eR A d u l t D a y P e r s o n a l C a r eR A d u l t D a y M e d i c a t i o n M o n i t o r in gR A d u l t D a y E n h a n c e d P e r s o n a l C a r eR A d u l t D a y R e h a b i l i t a t io n

P e r m i s s i o n ( P e r i o d s o f ) :P P e r s o n a l C a r e G u a r d i a n s h ipP S u b s t i t u t e M e d i c a l C a r e T r e a t m e n t a n d A d m is s i o n t o L T CR u l i n g s & J u d g m e n t s :F V e t e r a n D i s a b i l i t y P e n s io n A p p e a l


R e s o u r c e ( U n i t s o f ) :P M e a ls o n W h e e lsM E n h a n c e d G a r b a g e C o l l e c t io n

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP C o m m u n i t y I n j u r y P r e v e n t io n P r o g r a m ( C I P P ) F u n d i n g

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R S u p p o r t i v e H o u s i n g H e a l t h E d u c a t i o nP S e n i o r L i f e s t y le E d u c a t io nR S e x u a l i t y a n d A g in g S e x u a l H e a l t h P r o g r a mF V e t e r a n s H e a l t h P r o m o t i o nP S e n i o r s C a r e E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tP C o m m o n S e n s e N u t r i t i o n f o r S e n io r sP C o m m u n i t y F o o d A d v is o r P r o g r a mF H e a l t h I n f o r m a t io n A w a r e n e s sM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a l

A d v o c a c y & P r o m o t i o n a l E n c o u n t e r s :F D i s e a s e p r e v e n t i o n ; h e a l t h p r o t e c t i o n a n d p r o m o t io n

C a r e & R e h a b i l i t a t i o n :V a c c i n e P r e v e n t a b l e D i s e a s e P r o g r a m


S E N I O R H E A L T H

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io n C la i m a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l lo w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io nP O n t a r i o P r o p e r t y T a x C r e d i tF V e t e r a n H o m e A d a p t a t io n F u n d i n gF V e t e r a n H o m e S u p p o r t F u n d i n gP A s s i s t e d P u b l ic H o u s i n g & R e n t S u p p le m e n tP O n t a r i o T a x C r e d i t s S y s t e m , P r o p e r t y a n d S a l e s T a x C r e d i t s f o r S e n i o r sR A f f o r d a b l e h o u s in g f o r s e n io r sR A d u l t / s e n io r r e n t a l s u b s i d yF V e t e r a n L o n g T e r m C a r e S u b s i d yF V e t e r a n D i r e c t H o s p i t a l C a r e F u n d in gF V e t e r a n H o m e S u p p o r t F u n d i n gF V e t e r a n s A m b u la t o r y H e a l t h C a r e F u n d in gF V e t e r a n T r e a t m e n t B e n e f i t sP V a c c in e P r e v e n t a b le D i s e a s e F u n d i n gF W a r V e t e r a n I n c o m e S u p p o r tF F e d e r a l A g e A m o u n t C r e d i tF F e d e r a l A g e A m o u n t T r a n s f e rF O ld A g e S e c u r i t y ( O A S ) B a s i cF C a n a d a P e n s i o n P l a n ( C P P ) R e t i r e m e n tP S o l d ie r s A i d C o m m i s s io nP O n t a r i o P r o v i n c ia l A g e A m o u n tP O n t a r i o P r o v i n c ia l A g e A m o u n t T r a n s f e rP O n t a r i o S a l e s T a x C r e d i tF P r i s o n e r o f W a r P e n s io n C o m p e n s a t i o nF V e t e r a n E m e r g e n c y A s s i s t a n c e F u n d in gF V e t e r a n E m e r g e n c y B e n e v o le n t a n d T r u s t F u n d in gF V e t e r a n E m e r g e n c y M i n o r D i s b u r s e m e n t F u n d i n gF V e t e r a n s F u n e r a l a n d B u r i a l F u n d i n gF G u a r a n t e e d I n c o m e S u p p l e m e n t ( G I S )F A l lo w a n c e ( A L W )F A l lo w a n c e f o r t h e S u r v i v o r ( A L W S )M P r o p e r t y T a x D e f e r r a lP O n t a r i o W o r k s F u n d in gP G u a r a n t e e d A n n u a l I n c o m e S y s t e m ( G A I N S )


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d iv i d u a l C a r e P l a n n in gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tF T a x F i l i n g f o r S e n i o r sF T 1 S - A O n t a r i o S e n i o r P e r s o n a l I n c o m e T a x a n d B e n e f i t s R e t u r nM a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a l

C a r e & R e h a b i l i t a t i o n :P I n - h o m e O c c u p a t io n a l T h e r a p y

P e r m i s s i o n ( P e r i o d s o f ) :P P e r s o n a l C a r e G u a r d i a n s h ip


F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d i tF W a r V e t e r a n I n c o m e S u p p o r tF F e d e r a l A g e A m o u n t C r e d i tF F e d e r a l A g e A m o u n t T r a n s f e rF O ld A g e S e c u r i t y ( O A S ) B a s i cF C a n a d a P e n s i o n P l a n ( C P P ) R e t i r e m e n tP S o l d ie r s A i d C o m m i s s io nP O n t a r i o P r o v i n c ia l A g e A m o u n tP O n t a r i o P r o v i n c ia l A g e A m o u n t T r a n s f e rP O n t a r i o S a l e s T a x C r e d i tP P r o p e r t y G u a r d ia n s h ip


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tF T a x F i l i n g f o r S e n i o r sF T 1 S - A O n t a r i o S e n i o r P e r s o n a l I n c o m e T a x a n d B e n e f i t s R e t u r nF R e g i s t e r e d R e t i r e m e n t S a v in g P l a n A d v is o r y


S E N I O R F I N A N C E S

S E N I O R H O U S I N G

R e s o u r c e ( U n i t s o f ) :R D a y C a r e O v e r n i g h t S t a yR S u p p o r t i v e H o u s i n g A c c o m m o d a t io nR L o n g T e r m C a r e A c c o m m o d a t i o nR L o n g T e r m C a r e O v e r n i g h t S t a y

F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d i tF V e t e r a n H o m e A d a p t a t io n F u n d i n gF V e t e r a n H o m e S u p p o r t F u n d i n gP A s s i s t e d P u b l ic H o u s i n g & R e n t S u p p le m e n tP O n t a r i o T a x C r e d i t s S y s t e m ,P r o p e r t y a n d S a l e s T a x C r e d i t s f o r S e n io r sR A f f o r d a b l e h o u s in g f o r s e n io r sR A d u l t / s e n io r r e n t a l s u b s i d yP A s s i s t iv e D e v ic e R e n t a l F u n d in gP R e t i r e m e n t H o m e s C o m p l a in t R e s p o n s e I n f o r m a t i o n


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r t

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a lP C o - o r d i n a t e s H o m e M a in t e n a n c e a n d R e p a i r

C a r e & R e h a b i l i t a t i o n :P I n - h o m e P e r s o n a l S u p p o r t a n d H o m e m a k i n g

P e r m i s s i o n ( P e r i o d s o f ) :P S u b s t i t u t e M e d i c a l C a r e T r e a t m e n t a n d A d m is s i o n t o L T C


F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP O n t a r i o P r o p e r t y T a x C r e d i tP A s s i s t iv e D e v ic e R e n t a l F u n d in g


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r t


S E N I O R S A F E T Y


E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R C r i m e A w a r e n e s s E d u c a t i o n f o r S e n io r sR R e s p i t e C o m p a n i o n E d u c a t io nP S e n i o r L i f e s t y le E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR C r i m e s A g a i n s t S e n io r s A d v is o r y / C o n s u l t a t i o n



C a r e & R e h a b i l i t a t i o n :R R e s p i t e C o m p a n i o n R e s p i t e



P r o t e c t i o n ( P e r i o d s o f ) :M , R E m e r g e n c y N o t i f i c a t io nP P a t i e n t A d v o c a t e


E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :R N i a g a r a G a t e K e e p e r sP S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )R C r i m e A w a r e n e s s E d u c a t i o n f o r S e n io r sR R e s p i t e C o m p a n i o n E d u c a t io n

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r tR C r i m e s A g a i n s t S e n io r s A d v is o r y / C o n s u l t a t i o n



C a r e & R e h a b i l i t a t i o n :P I n - h o m e S o c i a l W o r kR R e s p i t e C o m p a n i o n R e s p i t eR L o n g T e r m C a r e R e s p i t e C a r e




P r o t e c t i o n ( P e r i o d s o f ) :M , R E m e r g e n c y N o t i f i c a t io nG u a r d i a n s h i p I n v e s t ig a t i o nP P a t i e n t A d v o c a t e

S E N I O R E N G A G E M E N T


F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP A s s i s t iv e D e v ic e R e n t a l F u n d in gF V e t e r a n D i s a b i l i t y P e n s io n C la i m a n d S u p p o r tF V e t e r a n D i s a b i l i t y A l lo w a n c eF V e t e r a n s S o c ia l a n d M e d ic a l T r a n s p o r t a t io n F u n d i n gF V e t e r a n D i s a b i l i t y P e n s io nP C o m m u n i t y E m e r g e n c y R e s p o n s e V o lu n t e e r s ( C E R V ) O n t a r i o


A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eR F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r tR S u p p o r t i v e H o u s i n g P h y s ic a l & E m o t i o n a l H e a l t h C o u n s e l i n gR R e s p i t e C o m p a n i o n I n d iv i d u a l C a r e P l a n n in gR C a r e g i v e r E d u c a t i o n a n d I n f o r m a t i o n S u p p o r t

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lF V e t e r a n s S c r e e n in gR L o n g T e r m C a r e I n f o r m a t i o n a n d R e f e r r a lR A d u l t D a y P a r t i c i p a n t I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g V o l u n t e e r C o - o r d i n a t i o n


C a r e & R e h a b i l i t a t i o n :P I n - h o m e S o c i a l W o r kR L o n g T e r m C a r e P s y c h o - s o c i a l S u p p o r tR A d u l t D a y P s y c h o - s o c i a l S u p p o r tP I n - h o m e O c c u p a t io n a l T h e r a p y

R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :P F r i e n d ly V i s i t i n gR S u p p o r t i v e H o u s i n g R e c r e a t i o n a l A c t iv i t i e sR L o n g T e r m C a r e R e c r e a t io n a l A c t i v i t yR L o n g T e r m C a r e P a s t o r a l C a r eR A d u l t D a y R e c r e a t i o n A c t i v i t y

M o v e m e n t s :M H a n d i T r a n s i t

P e r m i s s i o n ( P e r i o d s o f ) :P D i s a b l e d P e r s o n P a r k i n g P e r m i t ( D P P P )



F u n d s :P S e n i o r L i f e s t y le E d u c a t io n F u n d i n gP A s s i s t iv e D e v ic e R e n t a l F u n d in gP C o m m u n i t y I n j u r y P r e v e n t io n P r o g r a m ( C I P P ) F u n d i n gP C o m m u n i t y E m e r g e n c y R e s p o n s e V o lu n t e e r s ( C E R V ) O n t a r i o

E d u c a t i o n a l & T r a i n i n g E n c o u n t e r s :P S e n i o r B u s t e r s ( a n e x t e n s i o n o f P h o n e B u s t e r s )P S e n i o r L i f e s t y le E d u c a t io nR S e x u a l i t y a n d A g in g S e x u a l H e a l t h P r o g r a mP S e n i o r D r iv e r G r o u p E d u c a t i o n P r o g r a m

A d v i s o r y E n c o u n t e r s :F V e t e r a n C o u n s e l l in g a n d R e f e r r a lP L i f e E v e n t B u n d l e s : G e t t in g R e a d y t o R e t i r e , P u r s u i n g L i f e 's B e s t A f t e r R e t i r e m e n t , F in d i n g S e n i o r s H e a l t h C a r e R e s o u r c e sP S e n i o r s I n f o l in eP F a m i ly ( o f s e n io r s ) E d u c a t i o n a n d S u p p o r t

M a t c h e s , R e f e r r a l s & L i n k a g e s :P P u b l ic S e r v ic e I n f o r m a t i o n a n d R e f e r r a lP A d u l t / S e n i o r I n f o r m a t i o n a n d R e f e r r a lR S u p p o r t i v e H o u s i n g R e s id e n t I n f o r m a t i o n a n d R e f e r r a lR S e n i o r S e r v i c e I n f o r m a t io n I n t a k e & R e f e r r a lR S u p p o r t i v e H o u s i n g V o l u n t e e r C o - o r d i n a t i o n


R e c r e a t i o n a l & C u l t u r a l E n c o u n t e r s :P F r i e n d ly V i s i t i n gP S e n i o r A c h i e v e m e n t A w a r dP C o n g r a t u l a t o r y M e s s a g e sF V e t e r a n s C o m m e m o r a t i o n

M o v e m e n t s :R V o l u n t e e r T r a n s p o r t a t io n

P e r m i s s i o n ( P e r i o d s o f ) :P D i s a b l e d P e r s o n P a r k i n g P e r m i t ( D P P P )P S e n i o r D r iv e r L i c e n c e R e n e w a l P r o g r a mP C o l l i s i o n R e - E x a m i n a t i o n P r o g r a mP D r i v e r L i c e n c e R e n e w a l P r o g r a m f o r C o n t r o l le d C l a s s D r iv e r s

M u l t i - j u r i s d i c t i o n a l T r a n s i t i o n O u t p u t B u n d le s f o r S e r v i c e s t o S e n i o r sS o r t e d b y S e r v i c e O u t p u t T y p e

L A T E R S T A G E O F L I F E ( S E N I O R )

H e a l t h y

A d e q u a t e l yH o u s e d

S a f e

E n g a g e d

S i c k


A b u s e d

I s o l a t e d

F i n a n c i a l l yS e c u r e


A d u l t

D e c e a s e d

S e n i o rC r i t e r i o n

M e t

D i e s

S e r v i c e O u t p u t B u n d l e s b y S e r v i c e O u t p u t T y p e V 0 . 2 2 0 0 4 . 0 1 . 2 9 p l o t . v s d

S e r v ic e O u t p u t T y p e C o lo u r s

F u n d s

( U n i t s o f ) R e s o u r c e

N e w K n o w l e d g e

C a re & R e h a b i l i t a t io n E n c o u n t e r s

E d u c a t io n a l & T r a in in g E n c o u n t e r s

R e c r e a t io n a l & C u l tu ra l E n c o u n t e r s

M o v e m e n t s

A d v is o ry E n c o u n t e r s

M a t c h e s , R e f e r r a ls & L in k a g e s

A d v o c a c y a n d P r o m o t io n a l E n c o u n t e rs

P e r io d s o f A g r e e m e n t

P e r io d s o f P e r m is s io n

F i n d in g s

R u l in g s & J u d g e m e n ts

P e n a l t ie s & P e r i o d s o f S a n c t io n

P e r io d s o f P r o t e c t io n

I n t e r v e n t io n s

R u le s ( la w s , p o l i c ie s , s t r a t e g ie s , p la n s ,… )

I m p le m e n te d c h a n g e s



F i n d i n g s :R C a n c e r P r e v e n t io n a n d E a r ly D e t e c t i o n S c r e e n i n g

Why is the Recovery bundle

bigger than the Prevention bundle?

Can we refocus our services from Recovery

to Prevention?

Why is the Recovery bundle

bigger than the Prevention bundle?

Can we refocus our services from Recovery

to Prevention?

FinanciallyInsecure

Senior’s Desired State:Engaged, Healthy,Safe, Financially

Secure & AdequatelyHoused

Funds:P Senior Lifestyle Education FundingF Veteran Disability Pension Claim and SupportF Veteran Disability Allow anceF Veterans Social and Medical TransportationFundingF Veteran Disability PensionP Ontario Property Tax CreditF Veteran Home Adaptation FundingF Veteran Home Support FundingP Assisted Public Housing & Rent SupplementP Ontario Tax Credits System, Property and SalesTax Credits for SeniorsR Affordable housing for seniorsR Adult/senior rental subsidyF Veteran Long Term Care SubsidyF Veteran Direct Hospital Care FundingF Veteran Home Support FundingF Veterans Ambulatory Health Care FundingF Veteran Treatment BenefitsP Vaccine Preventable Disease FundingF War Veteran Income SupportF Federal Age Amount CreditF Federal Age Amount TransferF Old Age Security (OAS) BasicF Canada Pension Plan (CPP) RetirementP Soldiers Aid CommissionP Ontario Provincial Age AmountP Ontario Provincial Age Amount TransferP Ontario Sales Tax CreditF Prisoner of War Pension CompensationF Veteran Emergency Assistance FundingF Veteran Emergency Benevolent and Trust FundingF Veteran Emergency Minor Disbursement FundingF Veterans Funeral and Burial FundingF Guaranteed Income Supplement (GIS)F Allow ance (ALW)F Allow ance for the Survivor (ALWS)M Property Tax DeferralP Ontario Works FundingP Guaranteed Annual Income System (GAINS)

Educational & Training Encounters:R Niagara Gate KeepersP SeniorBusters (an extension of PhoneBusters)Advisory Encounters:F Veteran Counselling and ReferralP Life Event Bundles: Getting Ready to Retire, Pursuing Life's Best After Retirement, Finding Seniors HealthCare ResourcesP Seniors InfolineR Family (of seniors) Education and SupportR Supportive Housing Physical & Emotional Health CounselingR Respite Companion Individual Care PlanningR Caregiver Education and Information SupportF Tax Filing for SeniorsF T1S-A Ontario Senior Personal Income Tax and Benefits ReturnMatches, Referrals & Linkages:P Public Service Information and ReferralP Adult/Senior Information and ReferralR Supportive Housing Resident Information and ReferralR Senior Service Information Intake & ReferralF Veterans ScreeningR Long Term Care Information and ReferralR Adult Day Participant Information and Referral

Care & Rehabilitation:P In-home Occupational Therapy

Permission (Periods of):P Personal Care Guardianship

Rulings & Judgments:F Veteran Disability Pension Appeal

Funds:P Senior Lifestyle Education FundingP Ontario Property Tax CreditF War Veteran Income SupportF Federal Age Amount CreditF Federal Age Amount TransferF Old Age Security (OAS) BasicF Canada Pension Plan (CPP) RetirementP Soldiers Aid CommissionP Ontario Provincial Age AmountP Ontario Provincial Age Amount TransferP Ontario Sales Tax CreditP Property Guardianship

Educational & Training Encounters:P SeniorBusters (an extension of PhoneBusters)P Senior Lifestyle Education

Advisory Encounters:F Veteran Counselling and ReferralP Life Event Bundles: Getting Ready to Retire, Pursuing Life's Best After Retirement, Finding Seniors HealthCare ResourcesP Seniors InfolineR Family (of seniors) Education and SupportF Tax Filing for SeniorsF T1S-A Ontario Senior Personal Income Tax and Benefits ReturnF Registered Retirement Saving Plan Advisory

Matches, Referrals & Linkages:P Public Service Information and ReferralP Adult/Senior Information and ReferralR Supportive Housing Resident Information and ReferralR Senior Service Information Intake & Referral

SENIOR FINANCESPrevention Recovery

Seniors Transition Output Bundle

Outputs that prevent or detect a senior becoming

Financ ially Insecure

What it is:

• Defines “bundles” by identifying services that detect, prevent (Prevention) or help (Recovery) transitions of a target group

• Shows services by type or jurisdiction that must “fit together”to make a difference for the target group

Service Improvement Opportunities

2323

Integrated Water Management Architecture Approved by the Ontario Water Directors’ Committee

in Feb 2001

Participants

Ministry of Environment

Ministry of Natural Resources

Ministry of Agriculture & Food

Methodology

Approach focused on public target groups and water related needs rather than administrative function

Outputs

a contextual view of water management in Ontario

100+ provincial services identified within 19 Programs

2424

The Integrated Water Management Architecture Vision

IntegratedServiceDelivery

Program Mgmt

Integrated Solutions

Planning Business/ I&IT Strategy

Architecture

IntegratedServiceNeeds

“To be”

“As is”

2525

One Toolkit, Many Uses

Application

Budget/Service Review

Organizational Design

Corporate Strategic Plan

Technology Plan

Application Design

Process Improvement

Amalgamation Planning

Certification (ISO, NQI)

Benchmarking

Sample Municipalities

Brantford, Coquitlam, Guelph, Winnipeg

Fredericton, Halifax, Saint John

Milton, Saint John, Centre Wellington

Brantford, Guelph, Phoenix

Peel, Phoenix, Shanghai

Peel, Polish municipalities

Guelph, Halifax, Toronto

Fredericton, Saint John

Ontario Municipal Benchmarking Initiative (OMBI)

2626

Questions