using org-master for knowledge based organizational change
DESCRIPTION
Third International Conference "Information Research, Applications and Education": i.TECH. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE. Dmitry Kudryavtsev – [email protected] Lev Grigoriev – [email protected] Valentina Kislova – [email protected] - PowerPoint PPT PresentationTRANSCRIPT
USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE
Dmitry Kudryavtsev – [email protected] Grigoriev – [email protected]
Valentina Kislova – [email protected] Zablotsky – [email protected]
June 30, 2005, Varna
Third International Conference "Information Research, Applications and Education": i.TECH
2Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Outline
1. ORG-Master application area
2. Requirements to business modeling tool for organizational change
3. Main concepts and advantages of ORG-Master
4. Application of ORG-Master and practical results
3Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
ORG-Master application area
Certain tasks:Organizational change:• Business process improvement• Business restructuring• Quality management implementation
Certain environmentGrowing markets with transitional economy (GMwTE):• Extremely high pace of change in market conditions and business
environment• Low level of managerial culture • Predominance of informal methods of management
4Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Outline
1. ORG-Master application area
2. Requirements to business modeling tool for organizational change
3. Main concepts and advantages of ORG-Master
4. Application of ORG-Master and practical results
5Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Requirements to business modeling tool for organizational change
Requirement 1: Ability to represent information in different ways
Requirement 2: Ease to make changes in the model and documents
Requirement 3: Ability to create a complex model integrating different
views on the business
6Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Different purposes and ways of information utilization
Different qualification of information users
Different roles of information users at an enterprise
Practical reasons
…
Ability to represent information in different ways
DFD
EIDEF0
Diagrams
Tables
IDEF0
Text
Software requirements
Different formats
7Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Different purposes and ways of information utilization
Different qualification of information users
Different roles of information users at an enterprise
Practical reasons Software requirements
Different formats
Different levels of abstraction
Ability to represent information in different ways
8Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Different purposes and ways of information utilization
Different qualification of information users
Different roles of information users at an enterprise
Practical reasons Software requirements
Ability to represent information in different ways
Different formats
Different levels of abstraction
Different structure of knowledge
Strategist
Personel manager
Informationmanager
Personel
Information
GoalsPersonel
Information
Goals
Information
Personel
Goals
9Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Ability to represent information in different ways
Different formats
Different purposes and ways of information utilization
Different qualification of information users
Different roles of information users at an enterprise
Different levels of abstraction
Different structure of knowledge
Practical reasons Software requirements
10Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Ease to make changes in the model and documents
Salesman-consultantSalesman
Salesman-consultant
Industrial engineer
Development of product initial
design
Development of product initial
design
Fast dynamic of the enterprise development is especially relevant for growing markets with transitional economy and require constant changes in business processes, business model and regulating documents.
Changes in model (i.e. changes in objects and in their relations) must be reflected in every document
…DFD
EIDEF0
Diagrams
Tables
IDEF0
TextCHANGES
11Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Ability to create a complex model integrating different views on the business
Organizational change initiative is integrated with other tasks.
Business Processes
model…
Information Systems
model
Goals and Measures
model
…Organizational change
Composition of tasks
Strategic improvements
Information system implementation
Composition of integrated models
For example, companies should define strategic goals, implement strategies, implement resource planning or document management systems
This tasks can be done both in series and in parallel and include different analysts concentrating either on different tasks. The solution of every task require its own model.
12Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Outline
1. ORG-Master application area
2. Requirements to business modeling tool for organizational change
3. Main concepts and advantages of ORG-Master
4. Application of ORG-Master and practical results
13Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Classifier
Classifier – hierarchical tree of particular objects (e.g. organizational roles, functions, material resources, documents etc), which can have different attributes: type, meaning, comments etc. In the process of building classifier objects become structured into a hierarchy/ tree – they receives relationships of AKO (“A Kind Of”) type.
Classifier: “Business Processes”
1. Operating processes
1.1. Understand markets and customers
1.1.1. Determine customer needs and wants
1.1.1.1. Conduct qualitative assessments
1.1.1.2. Conduct quantitative assessments
1.1.2. Measure customer satisfaction
1.2. Develop vision and strategy
2. Management&support processes
14Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Matrix
Matrix (table) – models that define relationships between objects of different classifiers in any combination of the later. Relationships can also have different attributes (directions, type, name, index, meaning).
А) Matrix as a relationship of objects from 2 classifiers
В) Tabular representation of a matrix of 2 classifiers
С) «Triple matrix»
15Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Matrix in ORG-Master interface
16Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Function 1
Regulating documents
Resources
Documents
Database
Function 2
Regulating documents
Business-process
Infrastructure
Org. role
Infrastructure
Org. role=
Warehouse
Functions Regulating documents
InfrastructureFunctions
Org. rolesFunctions
Functions Resources Functions
Functions FunctionsDocuments
Documents Databases
Resources Warehouses
System of classifiers and matrixes
Business process model as a system of classifiers and matrixes
17Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Business process model as a system of classifiers and matrixes(Model diagram in ORG-Master)
Businessprocesses
Businessprocesses
DocumentsFunctions
Org. roles
Warehouses
Infrastructure
Resources & Products
Databases
18Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Different interfaces for input and output of information
Pseudographics
…DFD
EIDEF0
IDEF0
The main specialty of ORG-Master consists in division of business modeling interface from model representation one.
Requirement 1
Functionality and advantages of ORG-Master:• ability to both easily fine-tune text reports, that allow to generate regulating reporting for particular corporate standards, and generate visual diagrams of business processes that support business analysis and understanding • ability to generate multidimensional reports based on matrixes from business model• ability to fine-tune level of abstraction (detail) in reports
19Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Centralized Repository
All the objects and their relations are stored and represented in one centralized repository.
ONE change
MANY implicationsRequirement 2
Functionality and advantages of ORG-Master:• changes in objects and in their relations made in one place of model are reflected throughout the whole model • changes in the model cause changes in all the reports, tables and diagrams created which include changing objects or relations
…DFD
EIDEF0
IDEF0
20Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
From business process model to complete enterprise model
Businessprocesses
Businessprocesses
Documents Functions
Org. roles
Warehouses
Infrastructure
Resources & Products
Databases
Goals
Information objects
Measures
+
+
+Business processes…
Information systems
Goals and measures
…
Requirement 3
Functionality and advantages of ORG-Master:• ability to create complex business model that reflect different views on the business• possibility to create “individual” objects and models • ability to decompose the whole business model into constituent separate submodels
21Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Practical advantages
• Quick modeling and actualization
• Easy to learn
• Low price
22Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Outline
1. ORG-Master application area
2. Requirements to business modeling tool for organizational change
3. Main concepts and advantages of ORG-Master
4. Application of ORG-Master and practical results
23Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Application of ORG-Master and practical results
6-year history of application in the organizational change initiatives.
Broad range of ORG-Master clients located in Russia, Ukraine.
Size of ORG-Master clients vary from small companies to large holding structures (up to 10000 people).
The results of typical ORG-Master application in BPI initiatives include:• Business model which describe functions, organizational roles,
goals and measures, functions distribution among organizational roles and description of necessary business processes.
• Regulating documents based on business model (job descriptions, procedures etc)
• Diagrams of the necessary processes based on business model
24Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005
Thanks.
Questions?
Dmitry Kudryavtsev – [email protected] Grigoriev – [email protected]
Valentina Kislova – [email protected] Zablotsky – [email protected]
www.bigc.ru