using methods from user experience design -
TRANSCRIPT
Using Methods from User Experience Design
AN INTRODUCTION TO
A Quick Intro to User Experience
A Quick Intro to User Experience
Computer Science
InformationScience
Design Studies
Research & Design Share Process
https://blog.gfk.com/2011/11/so-are-you-a-ux-researcher-or-ux-designer-part-1/
A Breakdown of my work
strategy research prototyping design accessibility
UX Methods for Your Use
Humanistic representations of your users and the germane information about them.
Personas
ProQuest User Profiles
Using Personas
http://www.uxbooth.com/articles/creating-personas/
“a story about a type of person doing something to reach a goal.”
User Story Map
http://jpattonassociates.com/wp-content/uploads/2015/03/story_mapping.pdf
ProQuest K12 Team Strategy
Learn User Story Mapping
http://jpattonassociates.com/user-story-mapping/
...“the goals and questions to be achieved and sometimes define the possibilities of how the user(s) can achieve them”
User Scenarios
https://www.usability.gov/how-to-and-tools/methods/scenarios.html
Court Whisperer
Self-represented litigants
can fill out legal forms on their
own mobile device & at their
own convenience
Katherine Alteneder, Mathias Burton, Dan Liebling, Bob Watson
Use the forms provided by
the jurisdiction
Provide clients with easy
review and correction
Jurisdiction forms are adapted and made available for use by the Court Whisperer app
Reviews form in app Fills in form as prompted Reviews information Mails completed form
Client downloads adapted forms to mobile app
HOW IT WORKS
The Client
Making court documents easier and accessible for everyone
www.courtwhisperer.org
http://www.courtwhisperer.org/
Study User Scenarios
http://blog.usabilla.com/how-user-scenarios-help-to-improve-your-ux/
...“how a service will be provided, specifying the physical evidence, staff actions, and support systems / infrastructure needed to deliver the service across its different channels.”
Service Blueprint
http://learningspacetoolkit.org/services-and-support/service-blueprint/
Rethinking High Education
PHySIcAL EvIdEncE
ILLuSTRATIvE PAIn POInTS
cuSTOmER AcTIOnS
OnSTAgE TEcHnOLOgy
AcTIOnS
OnSTAgE cOnTAcT
EmPLOyEE AcTIOnS
BAckSTAgE cOnTAcT
EmPLOyEE AcTIOnS
SuPPORT PROcESSES
Give bags to bell person
Go to roomArrive at hotel Check In Receive bags
Hotel websiteAppearance
of bell person, cart for bags
Elevators, hallways, room
Hotel exterior, parking lot
Desk registration area and people,
papers, lobby, key
Appearance of bell person, cart for bags
Take bags to room
Greet and take bags
Process registration
Deliver bags to room
Record customer information and
reserve room
Maintain
registration system
cuSTOmER PHASE
Research and booking
StayArrival
Figure 1
Overnight hotel stay service blueprint
Indicates interaction between customer and the organization’s people and technology
Make reservation on website
Maintain registration
system
Line of Internal Interaction
Line of Visibility
Line of Interaction
Have to wait in line
Can’t find the room
Browse and select movie
Call room service EatSleep and shower
Receive food
TV and remote Menu, phone Delivery tray, foodRoom, amenities,
bath room
Delivery tray, food, appearance of delivery person
TV and remoteHotel lobby,
exterior, parking lot
Take food order
Deliver food
Provide movie options and start
movie
Maintain TV and video system
Prepare foodMaintain
registration system
Checkout and departureStay
Process check out
Check out via in room TV
Leave
Don’t understand check out
procedures
Explore Service Design
http://thisisservicedesignthinking.com/
“evaluating a product or service by testing it with representative users.”
Usability Testing
https://www.usability.gov/how-to-and-tools/methods/usability-testing.html
UK.gov Example
2006
20122016
http://uxpa2016.org/event/design-patterns-government-services-community-not-library
UK.gov Example
Try Usability Testing
https://www.usability.gov/how-to-and-tools/methods/usability-testing.html
https://www.sensible.com/dmmt.html
Thank you.
@mathiasburton