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Using Inclusive Design principles to create intuitive, user‐friendly and desirable UX
Ed Matthews
Nightingale, Municon6 April 2017
The Helen Hamlyn Centre for Design
1991RCA Helen Hamlyn Centre
1985
Inclusive design
Inclusive design is an approach to the design ofmainstream products and services that areaccessible to and usable by as many people asreasonably possible, without the need foradaptation or specialist design.
Ref: BS7000-6, 2005
millions in geographic Europe (c. 300M)
0 10 20 30 40 50
Cannot walk without aid
Wheelchair users
Cannot use fingers
Cannot use one arm
Reduced strength
Reduced co‐ordination
Speech impaired
Language impaired
Dyslexic
Intellectually impaired
Deaf
Hard of hearing
Blind
Low vision
Source: Dr. John Gill, RNIB
People can be excluded in many ways
What is the value of designing inclusively?
Designing and Innovating ServicesInclusive design: margins to mainstream
Percentiles
“If a piece of industrial equipment was designed to fit 90% of American men, it would fit roughly 90% of Germans, 80% of Frenchmen, 65% of Italians, 45% of Japanese, 25% of Thais and 10% of Vietnamese.”
Ref: Ergonomics Handbook 1: Body Size and Strength, Ashby P, 1979
Source: NDC