using bite-sized content to close the skills gap
TRANSCRIPT
Agenda: • Talent is CEO issue • What High Impact Learning Organizations do
differently • A conversation about CAT
@xylemelearning @dawnpoulos
Quiz: How much does the skills gap cost companies per 1000 employees?
A) >$1 million B) $1-‐5 million C) $5-‐10 million D) $10+ million
Skills keep CEOs up at night
5
————Ranking————
2015 2014 2013 Challenge
1 1 1 HUMAN CAPITAL
2 3 3 Innovation
3 2 4 Customer Relationships
4 3 2 Operational Excellence
5 8 9 Sustainability
6 5 8 Corporate brand & reputation
7 6 5 Global political / economic risk
8 7 6 Government regulation
9 9 7 Global / international expansion
10 10 10 Trust in business
Cite challenge as being of “greatest concern in the coming year”
Source: The Conference Board
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More, deeper skills gaps to fill
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58% 74% 51% of employers think college
graduates are not adequately prepared for the workforce
of businesses report persistent shortages of
talented mid-‐level managers
of businesses report that they sEll don’t have enough
talented execuEves
Sources: McKinsey & Co., Bersin by Deloitte
©2015 Xyleme, Inc. – All Rights Reserved
Quiz: What percent of learning content is currently mobile enabled?
A) 0-‐15% B) 15-‐35% C) 35-‐50% D) +50%
L&D is not seen as a value-driver
10
Overall, 52% of orgs are mediocre or worse HILOs are 8.33x more likely to be seen as strategic business partners
Source: Bersin by Deloi4e
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Businesses are not ready
11
Learning and Development issues exploded from the 8th to the 3rd most important talent challenge this year in DeloiRe’s Global Human Capital Trends survey.
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When businesses think in the short term, relying on the spot market for talent rather than cultivating talent pipelines, they create a major threat to ensuring their own long-term competitiveness and that of the U.S. as a whole.
Joseph B. Fuller -‐ Senior Lecturer in General Management at the Harvard Business School and co-‐author of Bridge the Gap: Rebuilding America’s Middle Skills.
HILOs have strong content capabilities
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“It’s one thing to produce learning content. It’s really another to measure it, understand its impact on performance, and make changes to affect learning outcomes. And that’s exactly what we are doing with Xyleme: making our learning content personal, prescriptive, and predictive.”
-‐Michael Miller, Division Manger, Global Service Training at Caterpillar
©2015 Xyleme, Inc. – All Rights Reserved
For HILOs, content is strategic
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70% of content is unique to the enterprise
CUSTOM PROGRAMS
OFF-THE-SHELF PROGRAMS
OPERATIONAL RUN THE BUSINESS
STRATEGIC WIN IN THE MARKET
Systems Rollout Call Center Training Product Introduction
Business Critical Skills Competencies Processes
IT Training Desktop Skills Project Management
Sales Techniques Customer Service Techniques Regulatory Compliance
70%
30%
Source: Bersin by Deloi4e
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Quiz: What percentage of workers use search for workplace learning?
A) >20% B) 40-‐60% C) 60-‐80% D) +80%
HILOs expand staff competencies
Instructional Designer
Facilitator
TrainingAdministrator
eLearningDeveloper
L&D Manager
LearningConsultant Content
Developer
ContentStrategist
ExperienceCurator
WebDesigner
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HILOs have a content strategy A REPEATABLE METHOD OF:
• Identifying content requirements • Creating structured content for reuse, • Managing that content from a single source, • Assembling content to meet learner needs, • Delivering content where learners are, • Measuring its effectiveness, and • Continuously improving high-value content
©2015 Xyleme, Inc. – All Rights Reserved
Concept
Levels
Modality
Device
1
19
3 9 27 Learning Systems Learners
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Quiz: In terms of L&D staff, how much does the industry spend on designing & developing learning content worldwide?
A) 0-‐$5 billion B) $5-‐10 billion C) $10-‐15 billion D) $15+ billion
CAT’s journey
2012 2016
Establish contentstrategy
Choose technology vendors
Implement multi-generational plan
Implement Single-source
Create content asBite-sized objects
New ILT andeLearning framework
Expand usage of video & enable mobile delivery viaresponsive design
Begin tracking analytics via xAPI
Social components forReal-time collaboration
Individual learning pathsfor predictive, prescriptive & personalized learning
©2015 Xyleme, Inc. – All Rights Reserved
Make it accessible & contextual
How do I….
SEARCH
RETRIEVE
Targeted, Relevant, Easy to Digest
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The 3Rs
AdapEng to Change
Managing Ambiguity
Searching for InformaEon
Merging work and non-‐work
Running from meeEng to meeEng
Design for the modern learner
Create a library ofreusable content
Design content to beplatform agnostic
©2015 Xyleme, Inc. – All Rights Reserved
Bite-sized & reusable
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How to login
How to access
billing history
How to adjust a payment
During your day, you will receive a variety of requests from your clients and will need to check their account in order to address the client's need.
To do this you will access the Client Star system.
Once you are in the system, verify the client's identify by checking their….
If the client has an issue with their bill, you will need to check their billing history.
How to login
How to access billing history
In order to manually adjust a client's account, you must first login to the Client Star system.
And access the billing history
There are typically three types of adjustments that need to be made. The most common one is…
Sometimes you need to…
How to login
How to access billing history
How to adjust a payment
Client Service Billing Specialist
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Keep it simple & elegant
• Click • Touch • Drag • Scroll • Zoom
• Video • SVG Images • HTML5/CSS Animations • Multiple Choice, Simple
Matching, Drag, Sort, Flip, Reveal
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Manage & publish
Searchable
Consistent
Accurate
Relevant
Maintainable
Measurable
Support Con8nuous Learning
Learning Path
+ + + +
Email with 3 min video and a checklist
+ +
+ + + Classroom followed by email reminders, podcasts, and a coaching guide
LCMS
©2015 Xyleme, Inc. – All Rights Reserved
Analyze
Commented
Who is consuming?How are they consuming?Which have highest consumption?
Which audiences prefer which modalities?What changes to performance are we seeing?How can we make content more accessible?
Completed
Downloaded
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