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Air Force Knowledge NowAir Force Knowledge Now
Using AFKN to R h AReach Anyone,
Anywhere,Anywhere, AnytimeMr. Doug BrookMr. Raj Verma
HQ AFMC/A8C
Integrity Integrity Service Service ExcellenceExcellence
November 2009
1
Know your Audience
• If you fit the description below, this AFKN briefing is for you:briefing is for you:
• “I have no idea about Knowledge Now or• I have no idea about Knowledge Now or Knowledge Management”
• “I’ve used AFKN and would like to know more”
• “I’ve used AFKN and sure wish you would change”
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
change
2
Briefing Outline
• Who is AFKN?• What is AFKN?• What is AFKN?• Growing and Growing
Wh i i AFKN?• Who is using AFKN?• Successful Communities
H d B d?• How do you get on Board?• AFKN Evolving
– What is new- What is around the corner
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 3
Who is AFKN?
HQ AFMC/A8CHQ AFMC/A8CWright Patterson AFB, OH
Sandy Speake, DAFCA8C Division Chief
Bridget Parsons, DAFCActing AFKN Program ManagerA8C Division Chief Acting AFKN Program Manager
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
•INTERNATIONAL, INC.
“
What is AFKN?
AFKN is a team that provides knowledge and KM expertise for the Air Force through twoKM expertise for the Air Force through two kinds of services:
AFKN s stem pro ides collaboration•AFKN system provides collaboration, knowledge sharing, web 2.0 functions(i e Wiki blog profiles social search)(i.e. Wiki, blog, profiles, social search).
•Consulting assistance to help customers design and implement knowledge centricdesign and implement knowledge-centric solution-sets.
W th “C P” P l
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
We are the “CoP” People
“”
Our early attempts …
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
Community of Practice (CoP)
What is a Community of Practice (CoP)?
(Co )
What is a Community of Practice (CoP)?
A collaborative environment where members of a A collaborative environment where members of a virtual workspace group use shared information and administrative and communications tools to conduct business, manage a project keep abreast of important group issues and
group use shared information and administrative and communications tools to conduct business, manage a project keep abreast of important group issues and
pshare knowledge
conduct businessa project, keep abreast of important group issues and solve group problems.a project, keep abreast of important group issues and solve group problems.
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.“
• Air Force Knowledge NowAir Force Knowledge NowAir Force Knowledge Now (AFKN) is the Air Force’s Knowledge Management Center of Excellence. AFKN provides anytime/anywhere access to people and resources and is an
Capabilities Include:•Document Management•Discussion Forumy y p p
invaluable collaborative environment for not just the Air Force but for the entire DoD. Team-defined communities of practice and collaborative workspaces provide the framework for both enterprise-wide and grassroots growth
•Community Calendar•Wikis•Web Logs (Blogs)wide and grassroots growth.
–More than 16,000 virtual communities–More than 12 million page hits per month
More than 2 1 million documents
•Event Management•Alerts•Questionnaires
–More than 2.1 million documents–More than 350,000 registered users and 100,000 non-registered cruisers–Almost 6% of users from COCOMs Army Navy etc [Joint
•Action Item Tracker•SCORM compliant LMS•24/7 Anytime / Anywhere
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
Almost 6% of users from COCOMs, Army, Navy, etc. [Joint Services]
AFKN KM Services
AFKN – THE “METHOD”
In addition to supporting the AFKN system, the AFKN team also provides a methodology and portfolio of services to support KM growth across the Air Force and KM use as a management practice
AFKN has Trained/Certified Professionals who support:
• KM Implementation • Change ManagementKM Implementation- Strategic planning/alignment- Community enhancement
• Organizational Development
Change Management- KM buy-in/commitment- Process integration
• Facilitated Sessions• Organizational Development- KM leadership- Organizational maturity
• Facilitated Sessions- Workshops
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.“Connecting Airmen … Supporting the
Integrated Knowledge System
Culture• User Centric• Leadership
System Capabilities• Enterprise Search
• Leadership Support
• Breaking Barriers• Knowledge
Workshops
• Taxonomy• Wisdom and Advise• CoP Workspaces• Knowledge Objects• On-Line Polling
Air Force Knowledge Air Force
Knowledge
• IncentivesOn Line Polling
• Event Registration• Mentoring• eLearning• Tacit Knowledge
Capture NowNowCapture
Methodologies• Governance
AFKN I f t t
Processes(IDEF KM Model)
Processes(IDEF KM Model)
• Implementation Plan• Education• Workshops• IDEF Model
AFKN Infrastructure• Validated Practices Library• Knowledge Discovery• Communities of Practice• Wisdom Exchange
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 10
g• Learning• Methodology
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
AFKN Registered Users
350,000
400,000
350,000 users (30 Sep 09)
250,000
300,000
150,000
200,000
50,000
100,000
C t T t l N b f U 341 327C t T t l N b f U 341 327
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AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
Current Total Number of Users: 341,327Current Total Number of Users: 341,327Current Total Number of CoPs: 17,469Current Total Number of CoPs: 17,469
1
Who is using AFKN?(AFKN Demographics)
60545, 18%14565 4%
13672, 4%7903, 2%
5625, 2% 5384, 1%
ACC
AFMC
15584, 4%
14565, 4% AFMC
ANG
AETC
17274, 5%AMC
AFRC
NON-AF
56837, 17%
22693 7%
17823, 5% PACAF
USAFE
AFSPC
30193 9%
22693, 7%AF OTHER
AFSOC
HQUSAF/SAF
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 3
43746, 13%
30587, 9%
30193, 9% HQUSAF/SAF
AFISR
“”
AFKN Demographics
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 14“
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
Top Cops
• By Membership
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 16
AFKN Supports
• Training/Professional Dev • Technical data distributiong– NSPS– MAF Loadmasters– USAF First Sgt
– F-22– F-117– F-16– Etc– Little Rock Enlisted
Professional Enhancement– AF JCALS
• Information
– Etc.• Unique
– Hurlburt AFB Hurricane– F-15C SimulatorsInformation
Sharing/Collaboration– 19th AF– Career Assistance Advisors
– CENTAACC Engineering Technical Services (ETS)
– FM CPS– AF Strat Comm
– 14 ASOS– Security Forces Deployments • And hundreds more!
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 17
Shining CoPs
• Successful examples of people collaborating from different places on this planetfrom different places on this planet
– AFFSOAFFSO
– Central Processing Site/Combat Comptrollerg p
– ANG
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 18
Challenge
Customers
AFFSO
Mission: Leverage technology to develop, deliver, and sustain reliable automated financial management and information systems through
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
automated financial management and information systems through their life-cycle.
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The AFFSO Hub
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 20
The AFFSO Hub
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 21
The AFFSO Virtual Office
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 22
Central Processing Site CoP
How it’s Used• To transfer documents for all CENTAF sites in the AOR through CPS process
• To increase decision support to
Benefits
o c ease dec s o suppo owar fighter
• Provides significant improvement in accounting timeliness and accuracy
• Eliminates the need to ship sacks of documents to Shaw
• Integrates learning with work process
• Provides Knowledge Retention
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
through Mid-tour reports
23
Before the CPS CoP
• Manual processing of documents took 90+ days90+ days
Mailed document toAl Udeid CAOC
Al Udeid mailed documents to 20 CPTS at Shaw AFB
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 24
Before the CPS CoP (cont.)
Hard copy turnHard copy turn--ins from the AOR would ins from the AOR would sometimes arrive like thissometimes arrive like this
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 25
Combat Comptroller
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 26
Know where you are going
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 27
Deployed locations Pics
386 AEW/FMAli Al S l Ai B K itAli Al Salem Air Base, Kuwait
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 28
“Financing the Rock”
Stories, lessons Learned
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 29
Air National Guard - FM
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 30
Wisdom Exchange
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 31
Wisdom Exchange
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 32
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
AFKN Future Projects
• DMS UpgradeNET conversion.NET conversionIn-line Editing
• Help Desk (phase 2)• Help Desk (phase 2)Enhancements
• CoP Home Page (phase 2)• CoP Home Page (phase 2)EnhancementsAdditional Widgets
• Security ProjectRemove passwords
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 34“
Remove anonymous access
Coming Soon
• Network NowProfessional NetworkingMicro-Blogging
• CoP Home Page Redesign.NET conversionSelf-customization (widgets)Improved administration (drag and drop)
• Learning Management SystemCertification
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 35“”
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 36
Why do this?
“Elevator speech”“Elevator speech”The purpose of introducing these tools is to allow individuals to establish maintain and have control overindividuals to establish, maintain, and have control over their own personal network in order to increase their capacity to connect with others and to share, disseminate,
d k l d ith t l itand access knowledge with greater velocity.
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 37
Basic capabilities
• Create professional networks of colleagues and followersand followers– Find people– Request colleague connectionq g– Accept or ignore request– Follow people
• Micro blog– Post messages
• Respond to messages– Comment
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 38
How do you get on board?
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 39
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
AFKN not alone in AF KM
Other AF KM efforts exist in the fareas of:
• Learningg
• Combat & special operationsSupportSupport
• Research, development &t titesting
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
Bottom Line?Why it’s successful –
• Power to the lowest levels
Boundary less in a world• Boundary-less in a worldof firewalls
• A grass-roots vs. topdown model
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
Summaryy
AFKN/KM Definition
AFKN Growth
Demographics
Successful CommunitiesSuccessful Communities
How do you get on board
AFKN Evolving
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together.
BackUp Charts
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 45
SAF/XC Memo, 21 Nov 08
Th Ai F P t l ill b th th it ti f h ti Ai F• The Air Force Portal will be the authoritative source for hosting Air Force enterprise-level static web content.
• Air Force Knowledge Now will host static and dynamic web content that supports person to person or working group collaboration and informationsupports person-to-person or working-group collaboration and information.
• AFNet/MAJCOM EIM MOSS environments may host static and dynamic web content internal to that organization.
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 46“Connecting Airmen … Supporting the
Evolutionary Roadmap for AFKNContent –Process Fusion
Contextual Collaboration
Ubiquitous Collaboration
Augmented Reality
LATE
ST
Expertise
Module Integration
Integrated Collaboration
Content Integration
Advanced
Mobile Collaboration
Topic
L
Presence
Expertise Location &
Management
Relationship Mining &
C tiInformation E t ti
Contextual Vi li ti
Advanced Presence
Integration
Topic Detection &
Tracking
Network Visualization
Advanced Information
Search/Retrieval
Connection Brokering
Extraction
Pervasive Presence
Visualization
FolksonomiesAutomated
Text Categorization
Corporate Semantic Web
NE
ST
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 47
Networked Collective
Intelligence
FY2009 FY2011 FY2013 FY2015
SO
ON
System Configuration
AFKN … Changing the Way We Work Together.AFKN … Changing the Way We Work Together. 48“”