The top documents of malcolm-ryder
Innovating: a Glossary of Practice
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Socializing ITSM Support
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Innovation: Cracking the Code
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Information Behaviors versus Knowledge
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Analysis as KM
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A Psychology of Decisions
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Better Than Best: the Problem of Delight
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Cloud IT and Business ROI
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Modeling a Manageable Service
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A Follower's Guide to Thought Leaders
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From ITOM to DevOps v1
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CIOs and the Shock of the New
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