The top documents of esteban-kolsky
Social CRM - A Primer
5.631 views
Changing the ‘experience’ of customer experience
3.021 views
Next principles webinar 08-20112
1.210 views
The way we will complain (sourced now)
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Embracing customer service 4.0
3.750 views
Sfdc user group presentation july 2012
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Social, connected, and collaborative
6.281 views
Para fest 2010 changing the experience
1.510 views
To socialcrm and beyond!
1.762 views
Towards KM Nirvana (Moxie Software Webinar)
1.714 views
Knowledge infused processes (KANA Webinar)
1.101 views
Social Business is a Snap!
3.078 views
Three reasons you will do social crm
14.495 views
Social media 102 battle plan
2.209 views