user story mapping, discover the whole story

Jeff [email protected]: @jeffpatton
Story Mappingdiscover the whole story
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Je Pa'on & Associates, [email protected]'onassociates.com, twi'[email protected]'on
Stupid stuff I used to believe about Agile stories:
1. Stories are way to document requirements in Agile processes
2. Good stories are small3. Good product backlogs are
prioritized lists of stories4. Each story we build is valuable to
customers and users2

Documents dont work the way you
think they do
3

Imagine a simple phone conversa?on...
Jen Yates Cake Wrecks: www.cakewrecks.com4

Specifying in wri?ng doesnt work well
h5p://www.cakewrecks.com/
Cake Wrecks, book by Jen Yates, 5

Some

When we share and sign o a document we may believe we understand
12

Kent has a disruptively simple idea
13

Stop it.Stop exchanging documents.
Tell me your story.
If we we could just talk about this, we could gure it out
together.
14

The original idea of a story was simple: use it to facilitate a conversa?on
15
someone who wants something
Ive written on the card what
I want
Well talk about it to
discover the details of what I need to build.
someone who builds
something

Stories get their name from how we use them, not how we
write them.16

But, we still managed to screw that up
17

blah blah blahdy-blah bblah blah blahdy-blah blah
blah blahdy-blah
bblah blah blahdy-blah blah
blah blahdy-blah
bblah blah blahdy-blah blah
This is a Scrum backlog grooming session
18
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This isnt the kind of conversation Kent
had in mind
19

Something special is going on during an
effective conversation
20

With a shallow discussion, we may all take away something dierent
21

When we externalize our thinking with words and pictures, we detect dierences
22

When we combine and rene, we arrive at something be'er
23

A4erwards, when we say the same thing, we actually mean it
24

Shared understanding and alignment are the objec;ves of collabora;ve work
Credit for this illustra;on goes to ThoughtWorks Luke Barret. Je PaGon drew these illustra;ons based on Lukes. Luke doesnt recall where he rst saw this cartoon.
25

Words and pictures help everyone build shared understanding
26

To build shared understanding, use sketching and recording on walls and whiteboards
27

Je Pa'on & Associates, [email protected]'onassociates.com, twi'[email protected]'on 28

Shared Understanding and collabora?on at Atlassian
29

30

31

What you record during conversa?ons works like a vaca?on photo
Looking at it helps you remember details that arent in the photo
32

!Je Pa'on & Associates, [email protected]'onassociates.com, twi'[email protected]'on
What you record during conversa?ons works like a vaca?on photo
Looking at it helps you remember details that arent in the photo
33

Effective story conversations build shared understanding
The best documents use words and pictures to help recall our
conversations, they dont replace conversations
34

Y
Youll have to think things through
35

This is a cake for a baby shower

Y
I dont think they thought this through...
37

This is a cake for a baby shower

Talk about the outcome, not just the output
output outcome
we want thiswe build this
41

Stories are an an?dote to requirements
SoYware development has been steered wrong by the word requirement, dened in the
dic?onary as something mandatory or obligatory.
The word carries a connota?on of absolu?sm and permanence, inhibitors to embracing change. And
the word requirement is just plain wrong.
42

Kent suggested we talk about what
happens when things come out
43

Talk about who does what, and why What I was thinking
of was the way users some?mes tell stories about the cool new things the
soYware they use does:
I type in the zip code and it automatically fills in the city and state without me having to touch a button! I think that was the example that triggered the idea. If you can tell stories about what the soYware does and generate energy and interest and a vision in
your listener's mind, then why not tell stories before the soYware does it?
44

Say Hi to Rachel45

Rachel and her team at Connextra created a clever conversa?on starter
46
whowhatwhy
conversation starter
good short title

Focus discussion and collaboration around
who will use the product and how theyll work later, after delivery
47

Stories have a simple lifecycle
Conversa?on
Conrma?on
* Ron Jeffries coined the 3 Cs in Extreme Programming Installed
!! !
?
Card

If you replace a conversa?on with a document, youve stopped using stories
49

Stories arent a different way to writ

user story mapping, discover the whole story

Software

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users2je paon associates

understand12je paon

do3je paon associates

somethingje paon associates

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