user manual - ooma telo | supportsupport.ooma.com/assets/pdfs/ooma-office-usermanual...
TRANSCRIPT
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User Manual
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Table of Contents
06 System Overview
08 Hardware Overview
10 Feature Overview10 Scalable System11 Available Phone Numbers12 Business Features13 Calling Features
14 Administrator Guide14 OomaOfficeManager15 ManagingUsersandDevices18 Ring Groups19 Special Purpose Extensions20 ManagingPhoneNumbers22 ManagingtheVirtualReceptionist24 ManagingBaseStations25 ManagingPreferences26 Add-OnOptions
28 Troubleshooting
31 Finding Help
32 End User Guide32 Basic Calling33 CallingwithMultipleLines34 TransferringCalls35 AdvancedCallingFeatures36 Voicemail38 OomaOfficeUserPortal39 MobileApplication
40 Appendix40 SafetyInformation39 FCCInformation44 LimitedWarranty46 LegalNotices
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Congratulations on your purchase of a new Ooma Office telephone system! Designedfromthegrounduptobeasimplebutpowerfulcommunicationsystemwithplentifulfeatures,OomaOfficeisasolutionthatwillmeetallofyourbusinessneeds.
Beforeyougetstartedwiththisuserguide,werecommendthatyoufollowtheinstructionsintheQuickStartGuideposterthatcamewithyourOomaOfficestarterkit.TheQuickStartGuidewillwalkyouthroughtheprocessofinstallingyourBaseStationandOomaLinxdevice(s)inabasicconfigurationsoyoucanmakeandreceivecalls.Onceyourinitialsetupiscomplete,thisuserguideexplainsmanyoftheavailablefeaturesthatyoucanconfiguretopersonalizeOomaOfficeforyourbusinessinmoredetail.
This user guide is divided into several sections:
• The System OverviewexplainshowOomaOfficeworksandthenoutlinesthedifferentcomponentsofyourOomaOfficesetup.
• The Feature OverviewgivesabriefdescriptionoftheOomaOfficefeaturesthatareavailablewiththeproduct.
• The Administrator GuideexplainsthebasicsofhowOomaOfficecanbecustomizedbythesystemadministrator.
• The End User Guidehasinstructionsthatcanbepassedalongtousers(employees)sothattheywillunderstandhowtoutilizetheirphoneextensionsonOomaOffice.
• The Troubleshooting sectioncontainsstepsthatyoucanfollowtotroubleshootcommonOomaOfficeinstallationandusageproblems.
• The Finding Helpsectionhaslinkstousefulresourcesifyouneedadditionalassistance.
Introduction
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OomaOfficeisaflexiblecommunicationsystemthatcanbecustomizedtoyourneeds. TounderstandhowOomaOfficewillworkinyourbusiness,itishelpfultoknow afewbasicthingsabouthowthesystemissetup:
• Your Ooma Office configuration will consist of multiple users.Eachuserwillbeassignedaunique3-digitextensionnumber,aprivatevoicemailbox,andanaccountintheOomaOfficeManagerwebportal.Ausercanbeanindividualemployee,oritcanrepresentajobfunctionsuchasfrontdeskorshippingdepartment.
• Ooma Office can support up to 20 users.Inadditiontousersthatyoucreateforyouremployees,therearespecialtypesofuserssuchastheVirtualReceptionist,VirtualFax,andconferenceserver.Thesespecialuserscounttowardthelimitof20.
• Each user will use one or more devices to access the phone system. Availabledevicesinclude:
Analog phone –Aregularcordedorcordlessphonethatplugsintothe BaseStationortheLinx.
IP phone –SelectmodelsofIPphonesconnectedinsidetheoffice.
Mobile app–TheOomaOfficemobileapprunningonaniOSorAndroiddevice.
External phone–Anexternalphonenumbersuchasacellphoneoralandline thatcanreceiveincomingcallsforwardedfromtheuser’sextension.
• A user can have multiple devices assigned to his extension, but may only have one device of each type. Forexample,ausermayhaveanOomaLinxdeviceandaremotephonenumber,butausercannothavetwoOomaLinxdevices.
Anydevicethatisassignedtoauser’sextensioncanbeusedtomakeoutgoingcallswiththeexceptionofanexternalnumber(whichcanonlyreceivecalls).Allofthedevicesthatareassignedtoauser’sextensionwillringwhentheuserreceivesanincomingcall.Theusercananswerthecallonanydevice.
• You can configure phone numbers to route to any user on the system. MostbusinesseswillhavetheirmainbusinessnumbermappedtotheVirtualReceptionist,butyoucanalsochoosetohavecallsrouteyourreceptionistifyouhaveoneonstaff.Ifyouhavemorethanonephonenumber(OomaOfficesupportsupto20numbersperaccount),eachphonenumbercanbeindividuallyassignedtoanyuseronthesystem.
System Overview
650-555-1212
408-555-2345
Ring Group
Ext 102
Ext 101
Ext 103
Virtual Receptionist
Ext 104 Ext 105
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The Ooma Office system is composed of various hardware components,eachofwhichextends thefunctionoftheproductandserviceinitsuniqueway.Seebelowforadescriptionof thesecomponents:
Ooma Base StationTheOomaOfficeBaseStationconnectstoyourbroadbandInternetserviceandroutescallstothephonesinyouroffice.Ithasonephonejackinthebacktoconnectyourfirstextensionandabuilt-inDECT6.0wirelessradiotocommunicatewithuptofourOomaLinxdevices.YoucanpurchaseadditionalBaseStationstoexpandthecapacityofyoursystemtoupto20users.
Ooma LinxTheOomaLinxdeviceallowsyoutoconnectananalogphonetoyourOomasystemcompletelywirelessly.PlugtheLinxdeviceintoanypoweroutletandconnectaregulartelephonetothephonejack.YoumaypairuptofourLinxdevicesperBaseStation.
Fax MachineOomaOfficesupportsstandalonefaxmachines,andcanevenprovideadedicatednumberthatisoptimizedforfaxing.Forbestresults,OomarecommendsthatyouconnectyourfaxmachinedirectlytothephoneportoftheBaseStation.
IP PhonesIPPhonesare“smart”desktopphonesthatconnecttotheInternetviaawiredEthernetconnection.Theyoftenhavelargedisplaysthatmakeitconvenienttohandlemultiplelinesandaccessadvancedfeatures.OomaOfficeiscompatiblewithselectmodelsofIPphonesandcansupportacombinationofanalogandIPphonesonthesameaccount.YoucanfindalistofcompatibleIPphonesat:http://www.ooma.com/app/support/ip-phone-compatibility
Mobile AppTheOomaOfficemobileappoffersemployeesfeaturessuchas:accesstothecompanydirectory,accesstovoicemail,theabilitytomakeandreceivebusinesscallsonasmartphoneoveranyWi-Fiorcellulardataconnection.AvailableforbothiOSandAndroiddevices,themobileappcanbedownloadedbyusersfornoadditionalcharge.
System Overview
Analog PhonesAnalogtelephonesareregularcordedorcordlesstelephonesdesignedtobeusedwithastandardhomeorbusinessphoneline.OomaOfficeisdesignedtoworkbestwithone-linephones.Note:OomaOfficeisnotcompatiblewith“digital”phonesthatmightconnecttoaproprietaryPBXorkeysystem.
Hardware Overview
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Whetheryourbusinessiscomprisedofasinglepersonworkingoutofahomeofficeorabustlingworkplacewithastaffof20,OomaOfficeisdesignedtogrowalongwithyourcompany.Evenbetter,OomaOfficehasafullsuiteoffeaturestosupportthecommunicationneedsofyourbusinessandtohelpyourcompanyprojectaprofessionalimage.Readbelowforanoverviewofeachfeature.SeetheAdministratorGuidetolearnmore.
Scalable System Support for up to 20 usersYourOomaOfficeconfigurationstartsoffwithoneuser,butcanscaleupto20userssothateachofyouremployeescanhaveanextensionnumberandvoicemail.TheBaseStationcansupportuptofiveanalogphones(onewiththephoneportonthebackofthedeviceanduptofourothersconnectedwirelesslywithLinxdevices).Whenyouneedadditionalanalogphones,youcanexpandyourcapacitybypurchasingadditionalBaseStationunits.
Unlimited lines Evenwhenyourcompanyisatitsbusiest,youdon’tneedtoworryaboutthenumberofpeoplewhoareusingthephonesimultaneously.OomaOfficesupportsunlimitedlines,sothere’snolimittothenumberofcallsinprogressandincomingcallerswillnevergetabusysignal.
Multi-device accessKeepeveryoneconnectedeveniftheycan’talwaysbepresentattheirdesks.Userscanhavemorethanonedevicelinkedtotheirextension,includingananalogorIPphoneattheirdesk,themobileappontheirsmartphone,andaremotephonesuchasabasiccellphoneorlandline.Whenacallcomesin,allthedevicesassociatedwiththeextensionwillring.
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Mobile app OomaOfficeuserscanstayconnectedwiththemobileapp.Userswhohaveadeskphonemayonlyusetheappwhentheyareoutofoffice,butotherusersmayusetheappastheirprimarymeansofcommunication.Incomingcallstoauser’sextensionwillringtheapp,andoutgoingcallsmadewiththeappwillusetheofficephonenumberasthecallerID.Userscanaccessthecompanydirectoryandtransfercallswiththetabofabutton.TheappisavailableforiOSandAndroiddevices.
Available Phone Numbers Number portingAbusiness’sidentityistiedtoitsphonenumber.OomaOfficeallowsyoutoportyourcurrentphonenumberforfreesoyoucanenjoythebenefitsofyournewtelephoneserviceandstillkeepyourexistingcontactinformation.
Additional Phone numbers Youcanselectupto20phonenumbersforyouraccount.EachphonenumbercanbeconfiguredtoroutetotheVirtualReceptionist,ortogodirectlytoanyuseronthesystem.Youmayassignmultiplephonenumberstoasingleuser,whichcanbehandyifyouwanttohavelocalphonenumbersinmultipleareacodes.
Toll-free phone numbers Addingatoll-freenumbergivesyoursmallbusinessanationalfootprintandmakesiteasyforcustomerstoreachyou.Youmayselectonetoll-freenumberthatcomeswith500minutesoffreeinboundcallingforyourOomaOfficeaccount.Usageratesapply;seeourwebsitefordetails.
Feature Overview
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Business FeaturesVirtual ReceptionistTheVirtualReceptionistanswersanddirectsincomingcalls.Itcanbeusedtoanswercommonquestions,toadvertiseyourservicesand/orspecialoffers,andtoprojectaprofessionalimagetocallers.Youcantypeinagreetingthatwillbeconvertedtospeech,oryoucanuploadyourownaudiofile.Youcanalsoconfiguredifferentgreetingsandmenuoptionsforyourbusiness’soperatingandnon-operatinghours.
Ring Groups Routingcallsbydepartmentorfunctionhelpstoensurethatsomeoneisalwaysavailableforyourcustomers.SetupRingGroupstoringallusersinthegroup,includingtheirexternalnumbersandtheOomaOfficemobileappifthesedevicesareassignedtotheuser.ThephonesintheRingGroupcanringatthesametime(simultaneousmode)oroneatatime(sequentialmode).YoucanalsospecifywherethecallwillroutenextifnooneintheRingGroupanswers.
Music on Hold Don’tkeepyourcustomerswaitinginsilence–keepthementertainedwithMusiconHold.Thisfeatureisagreatwaytosharemoreinformationaboutyourproductsandservices,toplayoutfavorablereviewsandtestimonialsaboutyourcompany,andtoadvertiseyourlatestpromotions andoffersbyuploadingyourowncustomMP3orWAVfile.
Virtual Fax It’sneverbeeneasiertogopaperless.SendandreceivefaxeselectronicallyonlineusingOomaOfficeManager.AfteryousetupyourVirtualFaxextensioninboundfaxeswillbeforwardedtoyouremail,andanyofyouruserswillbeabletousethewebportaltofaxoutPDForTIFFfile.
Conference server Usetheconferenceserverfeaturetohostuptotensimultaneousconferencerooms.Each roomwillbesetupwithitsownuniquePINnumberandcanaccommodateamaximumof tenparticipantseach.
Calling Features Extension dialingNotallphonecallsneedtoleavethebuilding.OomaOfficesupportsinternalthree-digitextensiondialing,soit’seasyforemployeestocontacteachother.ThiscanbehandyevenifanemployeeisoutoftheofficesinceinternalextensiondialingwillalsoringexternalphonenumbersandtheOomaOfficemobileapp.
Call transfer OomaOfficesupportsexternalcalltransfers,internalcalltransfersbetweenextensions,andeventransfersdirectlytovoicemail.Youcanalsosetupcustommusicthatwillbeusedduringthetransferratherthanthestandardringbacktone.
International dialing CallstotheUnitedStatesandCanadaareincludedatnoextracharge.OomaOfficealsosupportsinternationalcalling.Callstoothercountriesarechargedatourlowinternationalratesandaredeductedonaper-minutebasisfromyourprepaidaccount,whichwillautomaticallyrechargewhenthebalancerunslow.
Feature Overview
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Managing Users and DevicesEachtimeyouwishtoaddanewpersontoyourOomaOfficeaccount,youwillcreateanewuseronthesystem.Youcanalsocreateusersthatcorrespondtoaplacesuchasthefrontdesk,ortoafunctionsuchasareservations.EachuserwillhaveitsownextensionnumbersothatitcanbereachedthroughtheVirtualReceptionistorbydialingtheextensiondirectly.UserscanlogintotheEndUserManager toconfiguretheirextensionandvoicemailpreferences.
Creating usersYoucanaddanewuserbyvisitingthefollowingURL:http://office.ooma.com/add_user
Selecttheuser’sinternalextensionnumberand fillintheirnameandemailaddress.
Onceyousaveyourchanges,anemailwillautomaticallybesenttotheuser.Thisemailwillcontaintheuser’svoicemailPINandatemporarypasswordthattheycanusetoaccessthe EndUserPortal.
Editing usersClick on anexistinguserintheManageExtensinonspagetoedittheuser’sinformation.Clickthetrashicontodeleteauser.Note:Deletingauserwillremovealloftheuser’svoicemailandcallloghistory.
AstheadministratoroftheOomaOfficesystem,youwillhaveprivilegesthatarenotaccessibletootherusers,includingtheabilitiestoaddnewusersandphonenumbers,configureadvancedcallingfeatures,updatebillinginformation,purchaseadd-onstoexpandyoursetup,andmore.ThissectionoftheguideoutlinesthevariousactionsthatcanbetakenbytheOomaOfficeadministrator.
Ooma Office ManagerOomaOfficeManageristhewebinterfacethroughwhichyouwillconfigureandmanageyour OomaOfficeaccount.Youcanreachthewebportalbyvisitingthefollowingsite:http://office.ooma.com
Youwillneedtheprimaryphonenumberandpasswordthatyousetupwhenyoufirstactivated youraccountinordertologin.
Onceyouareloggedinwiththeadministratoraccount,youcanuseOomaOfficeManagertoaddandmanageusers,configuretheVirtualReceptionist,setup MusiconHold,andmuchmore.
Note:Ifyourprimarynumberchanges(forexample,ifyouportaphonenumber),thephonenumberyouusetologintoOomaOfficeManagerwillalsochange.
Administrator Guide
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Remote workersAnemployeewhoworksfromhomemayusethemobileapporuseahome telephonenumberasanexternalnumber.
Part-time telecommutersAnemployeewhoisintheofficeparttimeandathomeorontheroadatothertimesmayhaveananalogorIPphoneforwhentheyareintheoffice,andalsohavethe mobileappwhentheyareontheroad.
Youcanalwaysaddordeletedevicesforauserlater,soyoucanexperimentwithwhatworksbest foreachuser.
Voicemail optionsEveryextensionhasitsownvoicemailbox.Bydefault,newvoicemailsareemailedtousersas anMP3audiofilesotheycaneasilylistentomessageswherevertheyare.
Thesystemadministratorcanenableordisablevoicemail,resetauser’svoicemailPIN,and configurethenumberofsecondsbeforeanunansweredcallrollstovoicemail.
Userscanalsoadjustthesesettingsandrecordtheirowngreeting.
Forwarding optionsEmployeeswhoareinandoutoftheofficealotcanbejustasproductiveonthegobyforwarding callstoanotherphonenumbersuchasacellphoneorlandline.
Whencallsareforwardedtoaphonenumber,theuser’sdeviceswillnotring.
Assigning devices to usersAfteryoucreateanewuser,youmustassignoneormoredevicesbeforetheusercanmakeorreceivecalls.Ausercanhavemultipledevicesassigned,butmayonlyhaveoneofeachtypeofdevice.Mostdevicesassignedtoausercanbeusedtomakeoutogingcalls,withtheexceptionofanexternalphone.Allassigneddeviceswillringwhentheuserreceivesanincomingcallontheassociatedextension.
ThesearethetypesofdevicesthataresupportedbyOomaOffice:
Example device configurationsUserswillhavedifferentdeviceconfigurationsdependingontheirneeds.Hereareafewexampleconfigurationsofhowyoumightsetupusersinyouroffice:
Office workersAnemployeewhoworksfromadeskwilltypicallyonlyneedanIPphoneoran analogdeviceconnectedtoaLinxorBaseStationphoneport.
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Administrator Guide
Base Station Phone Port
An analog phone pluggedintothephoneportofthe
Base Station
Ooma Linx
An analog phone pluggedintoanOomaLinxdevice
Mobile app
TheOomaOfficemobile app running
on an iOS or Androiddevice
IP phone
SelectmodelsofIPphonesconnectedinsidetheoffice
External phone
An external phone number such as a cell phone or a
landline
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Administrator Guide
Ring GroupsIfyouhaveamulti-personteamsuchasaccountingorsales,RingGroupscanbeausefultoolfordistributingincomingcallstouserswiththesamejobfunction.ARingGroupcanbesetuptosequentiallyringeachuserinthegroupinorder(sequential),orortoringalloftheusersatonce(simultaneous).Ineithercase,thefirstusertopickupwillanswerthecall.
IfnooneintheRingGroupanswersthecall,youcanhavethecallcanbeautomaticallytransferredtoanotherextensionorvoicemailboxonthesystem.Forexample,ifyourcompanyemploysareceptionistyoucanconfigurethesystemtorouteincomingcallsonyourmainbusinessnumbertothereceptionist,butifthereceptionistisunabletoanswerthecallthenhavetheVirtualReceptionistpickup.
TogetstartedwithRingGroups,visit:http://office.ooma.com/ring_group
TheusersthatareincludedinaRingGroupcanbechangedatanytime.Youcanalsoadjusthowlonganincomingcallwillwaitforanansweruntilitisroutedtoanalternativeextensiononthesystem.
Special Purpose ExtensionsTherearetwotypesofextensionsthatarededicatedtoaspecificpurposeinOomaOffice.Theseextensionsprovideeitherelectronicfaxorconferencebridgefunctionalitytothebusiness.
Virtual FaxVirtualFaxallowsemployeestosendandreceivefaxesonline.AllincomingfaxesareemailedtoasingleaddressasaPDFfile.AnyusercanalsosendPDForTIFFfilesasfaxesfromtheirEndUserPortalaccount.SetuptheVirtualFaxextensionbyvisiting:http://office.ooma.com/virtual_fax
TheVirtualFaxextensioncomeswithitsowndedicatedfaxnumber.YouwillselectthisphonenumberwhenVirtualFaxisbeingsetupforthefirsttime.
Conference serverCreatemeetingroomswhereupto10internalorexternalpartiescandialintothesamecall. Youcanhostupto10simultaneousmeetingrooms,eachwithauniquemeetingID.Youalsohavetheoptiontoconfigureapasscodeforeachmeetingroom.
Addaconferenceserverandsetupmeetingroomsonlineat:http://office.ooma.com/conferences
Theconferenceservercomeswithitsowndedicatedphonenumberthatisselectedduringtheinitialsetup.Tousetheconferenceserver,allparticipantswilldialthatdedicatednumberandenterthemeetingIDnumbertoentertheappropriatemeetingroom.
Incoming Call
Ring Group (simultaneous ringing)
Ext 101 Ext 104
Ext 102 Ext 103
Incoming Call
Ring Group (sequential ringing)
Ext 101 Ext 104
Ext 102
No
No No
Ext 103
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Adding a toll-free numberYoucanaddatoll-freenumberbyvisiting:http://office.ooma.com/toll_free
Youwillseealistofavailabletoll-freenumberstochoosefrom.Decidewhichoneyouwouldlike,andthenchoosewhichextensionyouwishtoroutethetoll-freenumberto.
Porting phone numbersIfyouareswitchingyourtelephoneservicefromanotherprovider,OomacanhelpyouportyourexistingphonenumberstoOomafreeofcharge.Hereareafewthingstokeepinmind:
• Ifyouhavemultiplephonenumberswithyourpreviousservice,youmustportallofthem.Portingasinglenumberleavesyouatriskoflosingyourothernumbers.
• Youmustmaintainyourpreviousphonetelephoneserviceuntilthenumberportiscomplete.Ifyoudonotdothis,yourisklosingyourphonenumbers.
• Thetimeittakestocompleteaportwillvarybasedonyourproviderandtheaccuracyofinformationyouprovide,butitisbesttoallocateatleast3weeksfortheporttocomplete.
Ifyouarereadytogetstartedwithporting,visit:
http://office.ooma.com/port
Youwillneedtofilloutaformthatprovidescompleteandaccurateinformationaboutyourcurrentprovider.Onceyouhavesubmittedyourrequest,theportingprocesswillbegin.Youshouldgetanemailconfirmationthatyourportingrequesthasbeenreceived.Fromthere,youwillreceiveperiodicnotificationsasyourrequestmakesitswaythroughtheprocess.
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Administrator Guide
Managing Phone NumbersPhonenumberslinkyourcompanytotheoutsideworldandisusedtoroutecallsinternally.Oomaofferslocalphonenumbersthatcanbeusedtogiveyouremployeesdirectnumbers,togiveimportantRingGroups(likeyoursalesteam)theirowndedicatednumbers,tomapmultiplelocalareacodestotheVirtualReceptionist,andmore.Youcanevenchooseatoll-freenumbertogiveyourbusinessanationalpresence.
Youcanconfigurehowphonenumbersarerouted byvisiting:
http://office.ooma.com/phone_numbers
Youwillseeallthephonenumberscurrentlyassociatedwithyourbusiness,andwhichextensioneachoneisassignedto.Tochangetheroutingofaphonenumber,usethemenustoupdateyoursetupandclickSave.
Adding local numbersYoucanstarttheprocessofaddinganewlocalphonenumberbyvisiting:http://office.ooma.com/add_ number
Selectanareacodeandcitythatyouwouldliketosearch.Allavailablenumbersinthatareacodewillbedisplayed.Selectthenumberyouwishtouse,andthenchoosewhichextensionyouwishtoroutethephonenumberto.
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Managing the Virtual ReceptionistSetuptheVirtualReceptionisttoefficientlydirectincomingcallstotheappropriateperson,tosharecommonlyrequestedinformationaboutyourbusinesssuchasyouroperatinghoursandstreetaddress,ortoadvertiseyourcurrentpromotions.Youcanevenconfiguredifferentmenuoptionsforbusinessandafterhours.
TosetuptheVirtualReceptionist,visit:
http://office.ooma.com/virtual_receptionist
TheVirtualReceptionistcanbecustomizedinmanywaystofityourneeds,includingapersonalizedgreeting,uptotenkey-pressmenuoptions,andseparatemenusforbusinesshoursandoff-hours.
Herearesomeoftheconfigurationoptions:
Customize initial greetingTheinitialgreetingiswhatthecallerwillhearwhentheVirtualReceptionistanswersthecall.Thegreetingshouldwelcomethecalleranddescribetheoptionsthatareavailable.Theseoptionspresentedtothecallershouldcorrespondtothekeypressesthatyouwillassigninthenextsection.
Youcantypetheinitialgreetingtotakeadvantageoftext-to-speech,oryoucanuploadanaudiofilecontainingagreetingyouhaverecordedyourself.
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Assign key pressCallerswillselectdifferentmenuoptionsintheVirtualReceptionistmenuusingkeypresses.Youcanconfigurewhichkeypressesareavailabletoyourcallersandwhatactiontheywillperform.Thesearetheoptionsthatareavailableforeachkeypressyouassign:
• Transfer call:Transfersthecalltoapredefinedextension.Thisoptioncantransfercallstoaspecificuser’sextension,toaRingGroup,totheconferenceserver,orevendirectlytoauser’svoicemail.
• Play announcement:Playsapre-recordedannouncementsuchasyourbusinesshoursoryourweeklyspecials.YoucaneitheruploadanaudiofileortypeoutamessagethatwillbereadaloudwithText-to-Speech.Oncetheannouncementhasbeenplayedout,thecallerwillreturntothemainmenu.
• Dial by name:Allowsthecallertosearchyourcompanydirectoryforthepersontheywouldliketoreachbydialingtheuser’slastname.
Set business hoursTheVirtualReceptionistcanhaveadifferentmenuduringoperatinghoursthanitdoeswhenyourbusinessisclosed.Onceyousetyourbusinesshours,theVirtualReceptionistwillautomaticallyswitchbetweenthetwomenus.
Youcancustomizethesettingsforyourbusiness’soperatinghourswiththeBusinessHoursmenu.TheAfterHoursmenuwillbeusedonholidaysandwhenyourbusinessisclosed.
Holiday calendarUsethecalendartoidentifydaysthatyourbusinesswillbeclosed,suchasholidays.Youcantogglewhetheryourbusinesswillbeopenorclosedbyclickingthedateonthecalendar.Whenyourbusinessisclosedfortheday,theVirtualReceptionistwillusetheAfterHoursmenu.
Administrator Guide
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Managing Base StationsYourOomaOfficeBaseStationgivesyoutheflexibilitytoinstalluptofiveanalogphones:
• OnephonecanbepluggedintothephonejackinthebackoftheBaseStation
• FourmorephonescanbepluggedintopairedLinxdevices
IfyouneedtoexpandyourOomaOfficecapacityfurther,youcanaddadditionalBaseStations (andLinxdevices)toyouraccount.ByaddingthreeadditionalBaseStations,youcansupport upto20analogphones.
YoucanmanageyourBaseStationsbyvisiting:http://office.ooma.com/base_stations
Fromthispage,youcandothefollowing:
Add a new Base StationIfyouhavepurchasedanexpansionBaseStation,youcanlinkittoyouraccountbyselectingthe“AddBaseStation”optionandenteringtherequiredinformation.
Pair a new deviceTopairanewdevicewithoneofyourbasestations,identifytheBaseStationthatthedevice willpairtoandselectthe“RegisterNewDevice”option.Followtheinstructionsonyourscreen tocompletethepairingprocess.Thedevicecannowbeassignedtoauser.
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Administrator Guide
Managing PreferencesThereareanumberofdifferentpreferencesthatcanbeconfiguredbytheaccountadministrator.Youcanmanagepreferencesbyvisiting:http://office.ooma.com/preferences
Time zoneThetimezoneofyourOomaOfficeaccountisselectedbasedontheareacodeofyourprimaryphonenumber.Ifyouhaveselectedanout-of-areaphonenumberyoucanmanuallyoverridethetimezoneusedforyourcalllogs,faxlogs,andvoicemail.
Music on HoldUsetheMusiconHoldfeaturetoentertainandeducateyourcustomerswhiletheywait.UploadmusicoryourownadvertisingmessageineitherMP3orWAVfileformat.
Transfer MusicWhenyoutransferacustomertoanother extension,youcanturnonTransferMusictolet themhearmusicoranadvertisingmessage insteadofthetraditionalringback.
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Add-On OptionsAlthoughmostOomaOfficefeaturesareincludedinyourmonthlysubscription,Oomaoffersseveraladd-onservicesthatareavailabletouseforanadditionalfee.Theseservicescansaveyoumoneyorevenhelpyoutogrowyourbusiness:
Toll-free Number Calling PlanAtoll-freenumbercanreceiveupto500minutesofincomingcallseachmonth.Ifyouexceedthislimit,thenadditionalchargeswillapplyperextraminuteofcallingtime.Ifyouanticipatethatyouwillreceivemorethan500minutesofcallstoyourtollfreenumbereachmonth,youcanreduceyouroveragecostsbyaddingatoll-freenumbercallingplantoyouraccounttocovereither1,000or2,500additionalminutesofcalling.Youcanlearnmoreaboutthecallingplanoptionsbyvisiting:http://office.ooma.com/toll_free_plans
Prepaid CallingUnlimitedcallingtotheUnitedStatesandCanadaisincludedinyourOomaOfficesubscription.Otherinternationalcallsarechargedonaper-minutebasistoyourprepaidaccountusingourlowinternationalrates.Whenyourprepaidaccountbalancedropsbelowathresholdthatyouset,itwillautomaticallyrechargefromthecreditcardthatyouhaveonfile.
Youcancustomizetherechargethresholdforyourprepaidaccountandviewyourprepaidcallingactivitybyvisiting:http://office.ooma.com/prepaid
Business PromoterTheOomaOfficeBusinessPromoterisatoolthatwillhelpyoumarketyoursmallbusinessbyimprovingitsonlinepresence.Anincreasingnumberofconsumerssearchforlocalbusinessesonline.BusinessPromotergeneratescallsfromthesepotentialnewcustomersbyleveragingacombinationofpopularsearchengines,mappingsites,businessdirectories,andlocation-basedadvertisingtomakeyourbusinessmorevisibleinrelevantsearchresults.
ThebestpartaboutBusinessPromoteristhatyouwon’tbechargeduntiltheservicehasactuallybroughtyouanewprospectforyourbusiness.Signingupisrisk-freesinceOomaguaranteesthatyouwon’tpayuntilitworks.
AllyouhavetodotogetstartedwithBusinessPromoterisshare alittlebitofinformationaboutyourbusiness.Youcanfindtheformthatmustbefilledouttotellusaboutyourbusinessbyvisiting:http://office.ooma.com/promoter
Onceyourinformationissubmitted,itwillbereviewedbyanaccountmanager.Youshouldhearbackwithinafewdaysaboutyourbusiness’seligibilityfortheservice.Ifyourbusinessiseligible,youwillalsoreceiveaquoteforthecostpercallthatisgeneratedbytheBusinessPromoterservice.Assoonasyouacceptthequote,BusinessPromoterwillgotoworkforyou.
Administrator Guide
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TheinstallationprocessforOomaOfficeshouldgosmoothly.Thistroubleshootingsectionidentifiessomeofthecommonproblemsthatmightoccurduringsetupandafteryoursystemisoperational.
Base Station status indicator is amberWhenthestatusindicatoronyourOomaOfficeBaseStationblinksamber,itmeansthatyour BaseStationisnotoperational.Thelistbelowoutlinessometroubleshootingstepsthatmay resolveyourproblem:
• YourBaseStationmaynotbeconnectedtotheInternet.Checkthatyournetworkcablesarepluggedincorrectlyandsecurely.VerifythattheTO INTERNET port on the Base Station is connectedtoyourrouterormodem,andthatthegreenLEDatthetopoftheTO INTERNET portislitup.
• TryrebootingyourBaseStation,modem,androuterbypowercyclingthedevices.
• YourBaseStationmaybeunabletoregisterwiththeOomanetwork.VerifythatyouhaveactivatedyourdeviceasdescribedinStep 1intheQuickStartGuide.Ifyoumakeanychangestoyournetworksetup,powercycletheBaseStation.
• VerifythatyourInternetconnectionisworking.Onewaytodothisistoconnectacomputertothe LOCAL NETWORKportoftheBaseStationandbrowsetohttp://office.ooma.com.YoushouldseetheloginscreenforOomaOfficeManager.Ifyoucannotreachthissite,troubleshootyourInternetconnection.
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The phone connected to the Base Station has no dialtoneIfthestatusindicatorontheBaseStationhasbeenblueforawhilebutyoustilldon’thearadialtone,checkthatyourphoneiscorrectlypluggedintothePHONEportoftheBaseStation.Youmayneedtotryadifferenttelephonecable.
I hear an “extension has not been set up” error message when I pick up the phone connected to my Linx or Base StationThismessageindicatesthatthephoneyouareusinghasnotbeenassociatedwithauser.LogintotheOomaOfficeManagerandselecttheusertowhomthephoneshouldbeassigned.SwitchtotheDevicestab,andthenaddtheLinxorBaseStationphoneporttoauser.
The Linx device won’t pair with my Base StationThereareseveralpossiblereasonswhyaLinxdevicewon’tpairwithaBaseStation.Thelistbelowindicatesthemostlikelypossibilities:
• TheLinxdevicemaybetoofarawaytocommunicatewiththeBaseStationwhileitisinpairingmode.MovetheLinxclosertoyourBaseStationandtrytopairagain.
• PerformafactoryresetoftheLinxbyinsertingapaperclipintothepinholenexttothephonejackoftheLinxdevice.Holdthepinholebuttondownfor10secondsuntilthesystemstatuslightontheLinxblinksamber.TrytopairtheLinxdeviceagain.
• EachBaseStationcanonlysupportuptofourwirelessDECTdevicesliketheLinx.IfthestatusindicatorontheBaseStationblinkspurple/bluewhenyouputitintopairingmode,thenyouhaveexceededthecapacityoftheBaseStation.YoumaypurchaseadditionalBaseStationstoconnectmoreLinxdevicesinsideyouroffice.
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Troubleshooting
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The phone connected to my Ooma Linx device has no dial toneIfyouhaveconnectedaphonetoyourOomaLinxdevicebutdonothearadialtonewhenyou pickitup,thentryfollowingthetroubleshootingstepsbelow:
• IfthesystemstatusindicatorontheLinxislitamber,trypluggingtheLinxintoanoutletclosertotheBaseStation.BeforeyouplugtheLinxdeviceintothenewoutlet,tryperformingafactoryresetbyfollowingthedirectionsabove.
• IfthesystemstatusindicatorontheLinxisblinkingamberthisindicatesthatthedeviceisnotregisteredtoaBaseStation.FollowthesetupinstructionsagaintoregisterthedevicewithyourBaseStation.
• VerifythatyourBaseStationispoweredonandhasabluestatusindicator.Next,plugan analog phone into the PHONEportoftheBaseStationtocheckforadialtone.
Voice sounds stuttery or sometimes breaks upVoicequalityonOomaOfficedependsonthespeedandqualityofyourInternetconnection.Forbestresults,OomarecommendsthatyouconnectyourBaseStationbetweenthemodemandrouterasshownintheAlternative Setup OptionoftheQuick Start Guide.Pleasecallourcustomercarehotlineifyouareexperiencingvoicequalityissuesafterensuringthatyouhave setupyourBaseStationintherecommendedconfiguration.
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Troubleshooting
Ifyouhavequestions,orifyourunintoaproblemthatyoucan’tresolveafterfollowingthesteps intheTroubleshootingsectionofthisusermanual,thenwecanhelp!Herearesomeresources thatyoucanturnto:
Customer SupportIfyoucannotfindanswerstoyourquestionsonline,thenourcustomersupportteamwillbehappytoassistyou!YoucancontactOomaOfficesupportbytelephoneat:1-888-939-6662Live Help ChatYoucanconnectwithourcustomersupportteamonlinebyclickingthe“LiveHelp”buttonat:http://ooma.com/support
Full Knowledge BaseYoucanfindmoreinformationaboutOomaOfficeandanswerstomanyofyourquestions inourcomprehensiveknowledgebaselocatedat:http://ooma.com/support/ooma-office
Ooma Office DocumentationThelatestversionsoftheOomaOfficeQuickStartGuideandUserGuideareavailableat:http://ooma.com/support/documentation
Finding Help
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ThisEndUserGuidecontainsinstructionsthatwillhelpusersmakethemostofOomaOffice.Eachuserwillhaveauniqueextensionnumberandsetofdevicessuchasananalogphone,mobileapp,and/orcellphonenumber.AlluserswillalsohaveanaccountonOomaOfficeManagerwhichallowsthemtolistentovoicemail,checkcalllogs,andconfigureextensionsettings.
Basic CallingMaking internal callsToplaceaninternalcall,pickupthephoneanddialthedesiredthree-digittelephoneextension. Forexample,toreachtheuserassignedtoextensionnumber101dial: 1 0 1 .
Making external callsToplaceanexternalcallwithintheUnitedStatesorCanada,pickupyourphoneanddiala phonenumberasyounormallywould.YouDONOTneedtodial9oruseanyspecialcode tomakeexternalcalls.
Forexample,toreachOomaOfficesupportat1-866-939-6662,dial: 1 8 6 6 9 3 9 6 6 6 2 .
Answering callsToansweracall,pickupthephonewhenitringsasyounormallywould.
Returning the last incoming callToreturnthelastincomingcallthatcameintoyourextension,dial * 6 9 .
911 emergency callingToreachfirstrespondersincaseofemergency,dial: 9 1 1 .Note:IfyouareusingtheOomaMobileapplication,911callswillberoutedtoyourcellularserviceifitisavailable.
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Calling with Multiple LinesAnswering call-waiting Whenyouareonthephoneandanotherincomingcallcomesin,youwillhearthestandardcall-waitingbeep.AnswerthenewcallbypressingtheFlashkeyonyourphone.
Switching between linesToswitchbetweentwocalls,presstheFlashkeyonyourphone.Thecurrentactivecallwillbeputonhold,andthecurrentcallonholdwillbecomeactive.Youcanrepeatthisprocessasoftenasyouwouldlike.
Note: Ifyoureceiveacallwhenyoualreadyhavetwocallsontheline,thecallwillbeimmediatelydirectedstraighttovoicemail.
Making a 3-way callYoucanmakea3-waycallbetweentwoseparatepartieswithoutusingaconferenceserver. Withonecallactive,presstheFlashkeytoputthefirstcallonhold.Dialthesecondnumber.Oncetheyanswer,dial * 3 tocreatea3-waycall.
Placing calls on hold Toplaceyourcurrentcallonhold,press * 0 .IfyourcompanyhassetupMusiconHold,thenthecustomaudiowillbeplayedtothecallerwhiletheywait.
Totounholdacall,press * 0 again.PreshtheFlashkeytomakeanothercall.
End User Guide
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Transferring CallsTransferring calls to another extension (blind)Todirectlytransferanactivecalltoanotherextensiononyoursystem,dial * 1 followedbytheextensionnumberyouwanttotransferto.
Forexample,totransferacalltoextension102,dial: * 1 1 0 2 .Thenyoumayhangup.
Transferring calls to another extension (attended)Toaskanotherextensioniftheycanacceptatransferredcall,followthesedirections:
1. Putthecallonholdanddialtheextensionnumberyouwishtospeakwith.Forexample,toreachextension 102 you will press the Flashkeythendial 1 0 2 .
2. Oncetheotherextensionanswers,confirmtheycanacceptthetransfer.Iftheyaccept, dial: * 2 .Theoriginalcallwillbetransferredtotheextensionyoudialedandyoucanhangup. Iftheydon’taccept,youcanpresstheFlashkeytoreturntothecaller.
Transferring calls to voicemailTotransferanactivecalltovoicemail,dial * 8 followedbytheextensionnumberyouwanttotransferto.Youcandothisforyourextension,orfortheextensionofanotheruser.
Forexample,totransferacalltothevoicemailofextension102,dial: * 8 1 0 2 .
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Advanced Calling FeaturesBlocking caller-IDPress * 6 7 beforeyoudialtheoutgoingnumbertosuppressyourcaller-ID.YourcallerIDwillonlybeblockedforthatsinglecall.
Disabling call-waitingTopreventthecall-waitingbeeponasinglecall,dial * 7 0 beforemakinganoutboundcall.
Call forwardingTosetupcallforwardingonanextension,dial * 7 2 andfollowthedirections.Youwillbeaskedtoenterthephonenumberthatwillreceiveforwardedcalls.
Toggling Do Not DisturbDial * 7 8 onyourdeskphonetoenableDoNotDisturb.Dial * 7 9 todisableDoNotDisturb.
Making international calls Tomakeaninternationalcalltoothercountries,dial 0 1 1 followedbythecountrycodeandphonenumber.
Forexample,toreachanumberinMexico(countrycode52)youwoulddial 0 1 1 5 2 ,followedbythephonenumber.Removetheleading 0 fromthecitycodeifapplicable.
End User Guide
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VoicemailSetting up voicemailYourOomaOfficeextensionhasitsownvoicemailboxthatcanbesetupwithapersonalizedgreetingandaccessedfromalmostanywhere.
Tosetupyourvoicemailthefirsttime,dialyourextensionnumberfromoneofyourdevicesandfollowthevoiceprompts.
Checking voicemailTherearemanywaystocheckvoicemail:
• From your own extension:Dialyourownextensionnumber.
• From a different extension or remote phone:Dialyourextensionnumber.Whenthecallrollstovoicemail,press * duringthegreetingandthenenteryourvoicemailPIN.
• Email:Bydefault,yourvoicemailmessageswillautomaticallybeforwardedtoyouremailaddressonfile.YoucanlistentotheattachedMP3filefromyourcomputerorcellphone.
Tosetupthisfeatureortoupdatetheemailaddressthatvoicemailsareforwardedto,visit:http://office.ooma.com/user/profile
• Web browser:ListentoyourvoicemailonlinebyloggingintotheOomaOfficeUserPortal.Goto:http://office.ooma.com/user/voicemail
• Mobile app:ListentoandmanageyourvoicemailmessagesbyloggingintotheOomaOfficemobileappandselectingtheVoicemailoptionfromthemenu.
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Changing voicemail settingsOnceyourvoicemailissetup,youcandialyourextensionfromyourphoneandselectOption5tochangeyoursettings.Youcanthenselectthefollowingoptions:
• Option 1:Updateyourvoicemailgreeting.
• Option 2:Changeyourname.
• Option 3:UpdateyourPIN.
Youcanalsotoggleyourextension’svoicemailonoroffandupdatevoicemailsettingssuchas yourPINbyvisiting:http://office.ooma.com/user/preferences/voicemail
End User Guide
ADD VOICEMAIL WEB PAGE SCREENSHOT GRAPHIC HERE
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Ooma Office User Portal
TheOomaOfficeUserPortalletsyoulistentovoicemail,checkyourcalllogs,andmanageyourextensionsettingsinoneconvenientlocation.TologintotheOomaOfficeUserPortal,navigate tothefollowingURL:
http://office.ooma.com/user
LoginwithyourOomaOfficetelephonenumber,extensionnumber,andthepasswordthatwassentbyyoursystemadministrator.Ifyoudonotknowyourpassword,youcanaskyouradministratortoresetitforyou.
Onceyouareloggedin,youcandothefollowing:
• Voicemail:Listentoandmanageyourvoicemailmessagesrightfromyourcomputer.
• Call logs:Viewrecentincoming,outgoing,andmissedcallsonyourextension.
• Send fax:SendaPDForaTIFFfilefromyourcomputerasafax.ThisrequiresaVirtualFaxextensiontobeconfiguredonyourOomaOfficeaccount.
• Preferences:Updateyourpreferencesforvoicemail,callforwarding,andcaller-ID.
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• Profile:Changeyouremailaddressandpassword.
• Click to call:Enteraphonenumberandselectthedevicethatyouwillusefromthedropdownlist.Clickthecallbutton.Yourdevicewillring,andthecallwillconnectwhenyoupickitup.
Mobile Application
IfyouhaveaccesstoaniOSorAndroiddevice,youcanusetheOomaOfficemobileapptomakeandreceivecallsoveryourWi-Fiorcellulardataconnection.
StartbydownloadingandinstallingtheOomaOfficeMobileappfromtheiOSAppStoreorGooglePlay.LoginwithyourOomaOfficephonenumber,extensionnumber,andthepasswordthatwasemailedtoyoubyyoursystemadministrator.ThisisthesameinformationyouusetologintotheOomaOfficeuserportal.
Onceyouhavesuccessfullyloggedin,youcanmakeandreceivephonecallsusingyourOfficeextensionnumber.Youcanalsolistentovoicemail,checkyourcalllogs,andmanageyourextensionpreferences.
Note: Yoursystemadministratormustenablethemobileapponyourextensionbeforeyoucanuseit.
End User Guide
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Safety InformationWhen using telephone equipment, including the Ooma Office Base Station and Ooma Linx devices, basic safety precautions should always be followed to reduce the risk of fire, electric shock, damage to equipment, loss of property, severe injury to persons, or even loss of life. These precautions include:
• Donotusetheequipmentandallrelatedaccessoriesnearorunderwater,forexample,nearabathtub,washbowl,kitchensinkorlaundrytub,inawetbasement,nearaswimmingpool,orintherain.Donotplungeanypartsinwateroranyotherliquid.
• Avoidusingtheequipmentduringanelectricalstorm.Theremaybearemoteriskofelectricshockfromlightning.
• Useonlythepoweradapterindicatedinthismanual.IfnecessaryorderanewreplacementpoweradapterfromOomaorauthorizedretailersusingtheoriginalpartnumber.
• Donotinsertthepoweradapterintoanextensioncord,receptacle,oroutletunlesstheprongscanbefullyinserted.Failuretodosomaycauseelectricshockorexcessiveheatresultinginafire.
• Donotoverloadpoweroutletsandextensionscords.Otherwise,itcanresultinfireorseriouselectricalshock.
• Topreventoverheating,situatetheequipmentawayfromheatsourcessuchasradiators,heatregisters,stoves,orotherfixtures,appliances,andproductsthatproduceheat.
• Usecautionwhenunpluggingtheequipmentfrompoweroutletsifitemitssmoke,anabnormalsmell,ormakesunusualnoise.Theseconditionsmaycausefireorelectricalshock.
• Donotremovethecoverordisassembleanycomponentoftheequipment.Theequipmentcontainsnouser-serviceableparts.
• Unplugtheequipmentfromthepoweroutletbeforecleaning.
• Donotuseliquidorifaerosolcleaners,useadampclothoramicrofiberclothforcleaning.
• Theequipmentshouldneverbeplacednearoroveraradiatororaheatregister,orinanyareawithoutproperventilation.
• Donotallowanythingtorestontheequipment,itspowercord,orthepoweradapter.
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• Donotinstalltheequipmentwhereitspowercordmaybewalkedorstumbledon.
• Unplugtheequipmentfromthepoweroutletifthepoweradaptercordorpoweradapterprongsaredamagedorfrayed,ifliquidhasbeenspilledontotheequipment,iftheequipmenthasbeenexposedtorain,water,oranyotherliquid,oriftheinternalcomponentsoftheequipmentoritspoweradapterareexposed.
• Donotuseatelephonetoreportagasleakinthevicinityoftheleak.
• Thepowersupplyadapterisintendedtobecorrectlyorientedinaverticalorfloormountposition.Theprongsarenotdesignedtoholdthepoweradapterinplaceifitispluggedupsidedown.Forexample,donotusefacingdownpoweroutletsonaceiling,underatable,orinacabinet.
• Theequipmentandaccessoriesmustbeoperatedonlyforitsintendeduseandnotforanyotherpurposes.
Thisdevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions: (1)Thisdevicemaynotcauseharmfulinterference,and(2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.Privacyofcommunicationmaynotbeensuredwhenusingthisdevice.
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttoPart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstproducingharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:
• Reorientorrelocatethereceivingantenna,
• Increasetheseparationbetweentheequipment andreceiver,
The FCC Wants You to Know
Appendix
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• Donotinstalltheequipmentwhereitspowercordmaybewalkedorstumbledon.
• Unplugtheequipmentfromthepoweroutletifthepoweradaptercordorpoweradapterprongsaredamagedorfrayed,ifliquidhasbeenspilledontotheequipment,iftheequipmenthasbeenexposedtorain,water,oranyotherliquid,oriftheinternalcomponentsoftheequipmentoritspoweradapterareexposed.
• Donotuseatelephonetoreportagasleakinthevicinityoftheleak.
• Thepowersupplyadapterisintendedtobecorrectlyorientedinaverticalorfloormountposition.Theprongsarenotdesignedtoholdthepoweradapterinplaceifitispluggedupsidedown.Forexample,donotusefacingdownpoweroutletsonaceiling,underatable,orinacabinet.
• Theequipmentandaccessoriesmustbeoperatedonlyforitsintendeduseandnotforanyotherpurposes.
Thisdevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions: (1)Thisdevicemaynotcauseharmfulinterference,and(2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.Privacyofcommunicationmaynotbeensuredwhenusingthisdevice.
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttoPart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstproducingharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:
• Reorientorrelocatethereceivingantenna,
• Increasetheseparationbetweentheequipment andreceiver,
The FCC Wants You to Know• Connecttheequipmentintoanoutletona
circuitdifferentfromthattowhichthereceiverisconnected,
• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Changesormodificationstothisequipmentnotexpressivelyapprovedbythepartyresponsibleforcompliance,oroperationofthisproductinanywayotherthanasdetailedtobytheUserManualcouldvoidtheuser’sauthoritytooperatethisequipment.
Toinsurethesafetyofmanyusers,theFCChasestablishedcriteriafortheamountofradiofrequencyenergyvariousproductsmayproducedependingontheirintendeduse.ThisproducthasbeentestedandfoundtocomplywiththeFCC’sexposurecriteria.
DO NOT DISASSEMBLE THIS EQUIPMENT.Itdoesnotcontainanyuserserviceablecomponents.ChangesormodificationstothisproductnotexpresslyapprovedbyOoma,oroperationofthisproductinanywayotherthanasdetailedbytheowner’smanual,couldvoidyourauthoritytooperatethisproduct.
Shouldyouexperiencetroublewiththisequipment,please contact Ooma customer service at 1-866-939-6662.Iftheequipmentiscausingharmtothetelephonenetwork,thetelephonecompanymayrequestthatyoudisconnecttheequipmentuntiltheproblemisresolved.
NOTICE:Accordingtotelephonecompanyreports,ACelectricalsurges,typicallyresultingfromlightningstrikes,areverydestructivetotelephoneequipmentconnectedtoACpowersources.Tominimizedamagefromthesetypesofsurges,asurgearrestorisrecommended.
Toensurethesafetyofusers,theFCChasestablishedcriteriafortheamountofradiofrequencyenergythattheproductmayproduceforitsintendedusage.ThisproducthasbeentestedandfoundtocomplywiththeFCCexposurerequirements.TheOomaOfficeBaseStationistobeinstalledandoperated8inches(20cm)ormorefromtheuser’sbodyotherthanthehands.UseofotheraccessoriesmaynotensurecompliancewithFCCradiofrequencyexposurerequirementsandshouldbeavoided.
Appendix
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Appendix
What this Warranty Covers.Oomaagreestoprovidealimitedwarrantytotheholderofavalidproofofpurchase(“Consumer”or“you”)thattheOomaOfficeBaseStationandOomaLinxdevicescontainedinthispackage(“Products”)arefreefrommaterialdefectsinmaterialandworkmanship,subjecttotheexclusionsnotedbelow. ThislimitedwarrantyextendsonlytotheConsumer forProductspurchasedandusedintheUnitedStates orCanada.
What Ooma Will Do. Duringthewarrantyperiod,Oomaoritsauthorizedservicerepresentativewillrepairorreplace,atitsoption,withoutcharge,aProductwhichisfoundtobemateriallydefectiveinmaterialsorworkmanshipandreturnedtoOoma.Ooma,atitsoption,mayuseneworrefurbishedreplacementpartstorepairtheProduct,ormayreplacetheProductwithaneworrefurbishedproducthavingthesameorsimilarfunction.
How Long this Warranty Lasts.Thislimitedwarrantyshallexpireone(1)yearfromthedateoftheProductpurchase.ReplacementorrefurbishedpartsandproductsarewarrantedfortheoriginalProductwarrantyperiod.Thiswarrantyterminatesifyousellortransfer yourProduct.
What this Warranty Excludes.Thislimitedwarrantydoesnotcover:(a)thecostofshippingandhandling
forreturnedandreplacementproducts,ordamageorlossduringshipmentforwarrantyservice;or(b)anysoftware(whichisgovernedexclusivelybythelicensingtermsofsuchsoftware);or(c)anyProductthathasbeensubjectedtomisuse,accident,shippingorotherphysicaldamage,improperinstallation,abnormaloperationorhandlingthatiscontrarytooperationinstructions,neglect,actsofgod,inundation,fire,waterorotherliquidintrusion,orforcemajor;or(d)anyProductthathasbeendamagedduetorepair,alteration,ormodificationbyanyoneotherthananauthorizedservicerepresentativeofOoma;or(e)anyProducttotheextentthattheproblemexperiencediscausedbysignalconditions,networkreliabilityorcableorantennasystems;or(f)anyProductwhoseidentifyinginformationhasbeenremoved,alteredorrenderedillegible;or(g)anyProductpurchased,used,serviced,orshippedforrepairfromoutsideCanada,orthatisreturnedwithoutavalidproofofpurchase;or(h)anyindirectorconsequentialharmcausedasaresultofanydefectorfailureoftheProducttoproperlyoperate,includingwithoutlimitationlostdataorinability tocommunicate.
How to Get Warranty Service. To obtain warranty service,callCustomerSupporttoll-freeat 1-866-939-6662fordetailedinformation,includinginstructionsonhowandwheretoreturnyourProduct
Limited Warrantyandonanyapplicablecostsassociatedwitharepair,replacementorexchange.Youmayberequiredtoprovideproofofpurchasebeforeobtainingwarrantyservice, anditisyoursoleresponsibilitytomaintainsuchproof (e.g.,asalesreceipt).Returnedproductsthataredeterminednottobemateriallydefectivewillbesubjecttoahandlingfee.Ifyoudisagreewithanyofourdecisionswithrespecttowarrantyservice,youhavetherighttocontestthatdecisionaspermittedunderapplicable lawsandregulations.
How State Law Applies.Thislimitedwarrantygivesyouspecificlegalrights.Youmayalsohaveotherrightswhichvaryfromstatetostate.
Limitation on Liability. THISWARRANTYISTHECOMPLETEANDEXCLUSIVEWARRANTYAGREEMENTFORTHEPRODUCTBETWEENYOUANDOOMA.NOONEISAUTHORIZEDTOMAKEMODIFICATIONSTOTHISLIMITEDWARRANTYANDYOUSHOULDNOTRELYONANYSUCHMODIFICATION.OOMARESERVESTHERIGHTTOCHANGEITSLIMITEDWARRANTYWITHOUTPRIORNOTICEFORFUTURESALES.OOMADISCLAIMSALLOTHERWARRANTIESWITHRESPECTTOITSPRODUCTS,WHETHEREXPRESS,IMPLIED,STATUTORYOROTHERWISE,INCLUDINGWITHOUTLIMITATION,COURSEOFDEALING,TRADEUSAGEORPRACTICEORTHEWARRANTIESOF
MERCHANTABILITY,FITNESSFORAPARTICULARPURPOSE,TITLE,ORNON-INFRINGEMENTOFTHIRDPARTYRIGHTS.MOREOVER,OOMASHALLNOTBELIABLEFORINDIRECT,INCIDENTAL,SPECIAL,EXEMPLARY,PUNITIVE,ORCONSEQUENTIALDAMAGESOFANYNATUREARISINGOUTOF,ORINCONNECTIONWITH,THELIMITEDWARRANTYORTHEUSEORPERFORMANCEOFANYPRODUCT,WHETHERBASEDONCONTRACTORTORT,INCLUDINGNEGLIGENCE,ORANYOTHERLEGALTHEORY,EVENIFWEHAVEBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.THETOTALAGGREGATELIABILITYBYOOMAFORDAMAGESOFANYNATURE,REGARDLESSOFFORM,ACTIONORFORESEEABILITY,SHALLINNOEVENTEXCEEDTHEAMOUNTPAIDBYYOUTOUSFORTHEPRODUCTUPONWHICHLIABILITYISBASED.SOMESTATESAND/ORCOUNTRIESDONOTALLOWLIMITATIONSONHOWLONGANIMPLIEDWARRANTYLASTS,AND/ORDONOTALLOWTHEEXCLUSIONORLIMITATIONOFINCIDENTALORCONSEQUENTIALDAMAGES,SOTHEABOVELIMITATIONSAND/OREXCLUSIONSMAYNOTAPPLYTOYOU.IFSUCHISTHECASE,TOTHEEXTENTPERMITTEDBYAPPLICABLELAW,OOMALIMITSTHEDURATIONOFANYIMPLIEDWARRANTIESTOTHEDURATIONOFTHISEXPRESSLIMITEDWARRANTY.
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Appendix
©2015Ooma,Inc.Patentpending.Allrightsreserved.Reproductioninwholeorinpartwithoutwrittenpermission isprohibited.
Ooma,theOomalogo,OomaOffice,OomaOfficeBaseStation,OomaLinx,thesoundoftheOomadialtone,andallotherOomacompany,productandservicenamesandslogansaretrademarksofOoma,Inc.Allotherproduct,serviceorbrandnamesarethepropertyoftheirrespectiveowners.Patentpending.
Oomareservestherighttorevisethispublicationandto makechangesinitscontentfromtimetotimewithoutobligationonthepartofOomatoprovidenotificationofsuchrevisionorchange.Oomaprovidesthisguidewithoutwarrantyofanykind,impliedorexpressed,includingbut notlimitedtotheimpliedwarrantiesofmerchantabilityandfitnessforaparticularpurpose.Oomamaymakeimprovementsorchangesintheproduct(s)described inthismanualatanytime.
Legal Notices
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