user manual - modenas · modenas dealer management system: user manual version 1.0 3 1 introduction...

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Motosikal Dan Enjin Nasional Sdn. Bhd.

Dealer Management System

Document : User Manual Version 1.0 July 03, 2006

© Copyright 2006 by Motosikal Dan Enjin Nasional Sdn Bhd

All rights reserved.

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Table of Contents 1 INTRODUCTION....................................................................................................3

2 GETTING STARTED..............................................................................................3

3 REQUIREMENTS...................................................................................................3

4 CURRENT CONDITION.........................................................................................3

5 NEW CONDITION..................................................................................................3

6 SCOPE .................................................................................................................4

7 BENEFITS..............................................................................................................4

8 TASKS/FUNCTIONS..............................................................................................4 8.1 SERVICE/WARRANTY............................................................................4 8.2 ORDERING..............................................................................................4 8.3 INQUIRY..................................................................................................5 8.4 LINKS ......................................................................................................5 8.5 CONTACT US..........................................................................................5 8.6 USER GUIDE...........................................................................................5

APPENDIX A : CURRENT PROCESS FLOW.................................................................6

APPENDIX B : NEW PROCESS FLOW ..........................................................................7

APPENDIX C : SCREEN LAYOUT..................................................................................8 C1. AUTHENTICATION SCREEN..................................................................8 C2. SERVICE/WARRANTY SCREEN ..........................................................10 C3. ORDERING............................................................................................14 C4. INQUIRY................................................................................................17 C5. LINKS ....................................................................................................20 C6. CONTACT US........................................................................................21 C7. USER GUIDE.........................................................................................21

APPENDIX D : SAMPLE JOB CARD ............................................................................23

APPENDIX E : SAMPLE STOCK REQUEST LISTING .................................................24

APPENDIX F : ERROR MESSAGES ............................................................................25

APPENDIX G : IMAGES & TABLES..............................................................................26

MODENAS

Dealer Management System: User Manual

Version 1.0 3

1 INTRODUCTION

Dealer Management System (DMS) is a system to for the dealers to claim the warranty by themselves and place order for spare parts from EMOS.

2 GETTING STARTED

The system can be accessed at https://www.modenas.com.my/dms/

3 REQUIREMENTS In order for the dealers to access the system and to able all the functions work properly, they are recommended to fulfill the following requirements:

• Internet Explorer version 6 or above

• Acrobat Reader version 6 or above

• Screen Resolution 1024 X 768

• Memory : 128MB

• Internet connection : Streamyx

• Printer (dot matrix) Some of the functions require special security. Please make sure that the internet security level is set to default. All the printing are defaulted to A4 size.

4 CURRENT CONDITION All warranty claims data entry is done by service centers via a system called Service Center Online System (SCOS). Dealers are required to submit the application to the service center. Service center staff then will input into the system. All warranty parts will be replaced by the same parts. If the parts are available at the service center, dealers will get the parts immediately; otherwise, they have to wait from the parts to be sent from HQ in Gurun. The dealers are required to keep the parts to the next three (3) months for audit. HQ in Gurun will verify the information and take next step either to approve or reject the application, together with calculation the labour cost. The cost then will be reimbursed with credit note.

5 NEW CONDITION Based on the requirements, the warranty claim processes are almost the same, except that dealers are able to apply the warranty by themselves through the internet.

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For spare parts, if the order is more or equal RM3000 per order, dealers will enjoy more discount (stockist). Factory Approval Repair (FAR) cases will take into consideration. FAR is a special case where MODENAS will authorize dealers to repair on behalf of MODENAS where MODENAS will bear all the costs. EMOS will extract reports on labour charges summary on monthly basis to be reimbursed with credit note to the respective dealers.

6 SCOPE This system is applicable to all authorized dealers for domestic markets only.

7 BENEFITS

1. Save cost � dealers are no more required to go to service center to submit the warranty claim

2. The dealers can inquiry the data at their places and it the information is real

time. 3. Shorten warranty approval processing � by practicing data entry at dealers’

premises; the data will be updated online.

4. Save cost by eliminating manual order for spare parts.

5. The dealers are able to query the customer information as well as the history.

6. The respond time to the warranty claims will be faster as well

8 TASKS/FUNCTIONS

8.1 SERVICE/WARRANTY

This is the main task of the system. All the warranty claims must be input by using this function. Beside warranty claim, dealers also can use this function to input normal service (i.e. change engine oil, spark plugs, etc). The advantage of doing this is that the customer information will be kept in database and the reference will be easy.

8.2 ORDERING

Dealers also can order spare parts via this system. The dealer will get some discount, depending on the parts. If the amount per order is more than or equal to RM3000, dealers will entitle for stockist’s discount, which should be higher.

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8.3 INQUIRY

The following inquiry screens are used to query master files information or history information on warranty transactions. Currently, there are 4 inquiry screens available in DMS;

a. Part Master Inquiry

• View information about the parts information (part code, name, price & category)

b. Defect Master Inquiry

• View information about the defect (defect code, description & model ) c. Warranty Status Inquiry

• Screen to check the warranty status either pending, approved or rejected d. Labour Charge Summary Inquiry

• Screen to check labour charge summary history data by month

8.4 LINKS

While using this system, the dealers are able to switch to the other systems. Currently, there are two links provided;

a. Modenas web-site ( https://modenas.com.my/ ) b. e-Daftar system ( https://modenas.com.my/edaftar )

8.5 CONTACT US

Dealers can contact our customer service center at 1-800-880-181.

8.6 USER GUIDE

If the dealers would like to refer to the documentation of this system, click on this link. You have the options either to view, print or save. As mentioned at the top of the page, your PC has to be installed with acrobat reader because the format is PDF.

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APPENDIX A : CURRENT PROCESS FLOW

Image A1: Current Process Flow

Customers

Dealers

Service

Centers

EMOS HQ

Modenas

FINANCE

End

Accept

Reject

Reject

Payment / Replacement

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APPENDIX B : NEW PROCESS FLOW

Image B1: New Process Flow

Customers

Start

Dealers

End

Reject

Payment /

Replacement

MODENAS

Accept

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APPENDIX C : SCREEN LAYOUT

C1. AUTHENTICATION SCREEN

Image 1.1 : Authentication Page

The password is case sensitive. If the password is incorrect, the authentication page will remain unchanged. If the password is correct, the following page will be displayed:

Image 1.2 : Default Page

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Image 1.3 : Acrobat Reader Installation Page

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C2. SERVICE/WARRANTY SCREEN

Image 2.1 : Service/Warranty Transaction : Header

The function of three (3) buttons on the top-right is as follow;

SEARCH : to search by Job Number SAVE : to save the entry into database RESET : to reset the entry to default PRINT : to print the job card

Click SEARCH button to search the record. The following screen will be pop=up;

Image 2.2 : Service/Warranty Transaction : Search Job

Input Job Number and click SEARCH button. If the job not found then error message “Record Not Found” will be displayed. If the record found, it will be displayed on the main screen.

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Default job date is current date. To change the job date, click on calendar icon, . The following pop-up page will be displayed.

Image 2.3 : Calendar Selection Page

Click on the require date. To select another month/year, click on the respective combo box. Click forward ( ) or backward ( ) button to move forward or backward on monthly basis. Input registration number and press TAB. The system will verify the registration number. The record is considered existed if the motorcycle is registered via e-Daftar system or the customer has serviced at any service center before. If the record is existed, the following information will be retrieved:

Name, Address, Color, Frame Number, Last Mileage, Phone Number, Registration Date, Model, Engine Number and Last Service Date.

If the record does not exist, dealers are required to input the following information; Name, Address, Phone No., Registration Date and Frame No. Based on the frame number, the system will retrieve the other information of the motorcycle (color, model & engine no.). Input the mileage and press TAB. The system should automatically calculate the next service mileage by the following formula;

Next Service Mileage = Mileage + 2500

Table 1 : Next Service Calculation

Select the request type, either warranty or normal service. The default value is Warranty Claim. For warranty claim, dealers are required to input the defect code and the labour cost is disabled. The labour cost will be decided by MODENAS. For Normal Service, dealers have to input the labour cost. The defect code is disabled as not required for normal service. Image 2.4 below shows the detail information (part number and quantity) to be keyed-in.

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Image 2.4 : Service/Warranty Transaction : Detail

To choose the part number, click on the icon . The system then will list all the part numbers 1000 lines per page as per in image 2.5 below;

Image 2.5 : Service/Warranty Transaction : Part Number Listing

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To select the part number, click on the highlighted line. The part number automatically will be filled up with the selected item. Input quantity and click button ADD/EDIT LIST to insert the record. To delete a record, select the item in the working area and click button DELETE LIST. To print the service job card, click on the button PRINT. To save the data, click SAVE button at the top-right.

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C3. ORDERING The function can be launched by clicking Ordering on the left. The page below will be displayed.

Image 3.1 : Spare Parts Ordering : Header

Input Request Person and Reference No.. Request No. (???) will be assigned by the system and the request date is default to current date. If you wish to change the

request date, click on the calendar icon, , and select the new date. Click Add New Item link to add the details. When the link Add New Item is clicked, the following page is displayed;

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Image 3.2 : Spare Parts Ordering: Detail (Add)

Select the part by clicking the combo box and input the quantity. To save the record,

click icon . To cancel the entry, click on icon . Below is the detail screen;

Image 3.3 : Spare Parts Ordering: Detail (Edit/Delete)

To edit the record, click on icon and to delete it, click icon .

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To save the record, click button SAVE on the top-right. You have to save the record before PRINT! If the record is valid, the following message is displayed and the system will assign the request number;

Image 3.4 : Successfully Saved Message

To print the request, click button PRINT on the top-right of the page.

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C4. INQUIRY

C4.1 Labour Summary Inquiry This inquiry screen will display labour summary by month (desceding).

Image 4.1: Labour Summary Inquiry

The page will display warranty history information, sorting by month in descending order. Below is the description of the fields; Month : Transaction month Labour Amount : Approved labour cost amount for the month

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C4.2 Warranty Status Inquiry Warranty status inquiry screen enable dealers to check on the warranty status;

Image 4.2.1 : Warranty Status Inquiry : Header

By default, the system will display all warranty with status “Approve”. To change the selection, click on the combo box. You will find there are four (4) choices which are Approve, Pending, Reject or ALL. Select the status and click button RETRIEVE. To go into details, click on the claim No. You then will see the screen below:

Image 4.2.2 : Warranty Status Inquiry : Detail

B

A

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Verify that the amount in detail (A) will be the same as in the header (B). To go back to the previous page, click on Header link. C4.3 Part Master Inquiry The screen will display the part master information as per screen below;

Image 4.3 : Part Master Inquiry

By default, all active items are display 1000 line per page in ascending order. To display the parts by category, select the category. To search for string, type the required string in the text box and click button FIND. The system will point to the first match of the string. You will find the following icons and their functions in the page;

: move next page

: move previous page C4.4 Defect Master Inquiry

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Image 4.4 : Defect Master Inquiry

To select the list to a particular model, click on the Select a Model combo box on the top of the page. A new defect list which matched the selected defect code will be displayed. To search for string, type the string and click FIND button. The cursor then will position to the first match of the string. To find next match, click FIND button again. C5. LINKS There are two links in the system;

• e-Daftar system � for registration new motorcycle, https://www.modenas.com.my/edaftar • Modenas Web Site � Modenas main page, https://www.modenas.com.my/ Below screen is the sample of the link page;

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Image 5.1 : Links Page

C6. CONTACT US

In order to improve our support, toll free number is introduced and the number

is 1-800-880-181. Below is the sample screen;

Image 6.1 : Contact Us

C7. USER GUIDE

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Whenever dealers require an assistant, they can call the customer support toll free number above or view the user guide. It can be viewed, printed, saved or downloaded at anytime. As mentioned at the top of the page, your PC has to be installed with acrobat reader because the format is PDF.

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APPENDIX D : SAMPLE JOB CARD

Image D1: Sample Job Card

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APPENDIX E : SAMPLE STOCK REQUEST LISTING

Image E1 : Sample Stock Request Listing

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APPENDIX F : ERROR MESSAGES No Error Message Module Error Description Possible Solution 1 The motorcycle

registration number could not be found. Please input the Owner and Motorcycle information.

Service/Warranty The registration number is NEW.

Input motorcycle information such as owner’s name, address, frame no. etc.

2 Frame No. was not found

Service/Warranty Frame number input is not in MODENAS system

Check the frame number. If still problem, contact MODENAS

3 Mileage cannot be less than Last Mileage

Service/Warranty Mileage is greater than last mileage

Input another mileage which is > Last Mileage

4 ORA-01400:cannot insert NULL into (“DMSUSER”. “TBLJOBHDR”. “CUST_CODE”)

Service/Warranty Some values are not entered

Check the missing value and try again

5 Your input is either incomplete or invalid. Please try again.

Service/Warranty Try to add data without supply enough information

Check the missing value and try again

6 Request No. is not valid

Ordering/ Reimbursement

Click PRINT button without saving it first

Input necessary data and save it before print

7 Validation Fail. Your input might contain errors. Please try again.

Ordering/ Reimbursement

Click PRINT but request person or reference number is empty

Input request person name/reference no.

8 Server Error or Page cannot be displayed

ALL Technical problem Please contact MODENAS

Table 2: Error message

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APPENDIX G : IMAGES & TABLES IMAGES

Image Number Description Image A1 Current Process Flow Image B1 New Process Flow Image 1.1 Authentication Page Image 1.2 Default Page Image 1.3 Acrobat Reader Installation Page Image 2.1 Service/Warranty Transaction : Header Image 2.2 Service/Warranty Transaction : Search Job Image 2.3 Calendar Selection Page Image 2.4 Service/Warranty Transaction : Detail Image 2.5 Service/Warranty Transaction : Part Number Listing Image 3.1 Spare Parts Ordering : Header Image 3.2 Spare Parts Ordering: Detail (Add) Image 3.3 Spare Parts Ordering: Detail (Edit/Delete) Image 3.4 Successfully Saved Message Image 3.5 file download window Image 3.6 internet explorer information Image 4.1 Reimbursement Data Entry : Header Image 4.2 Reimbursement Data Entry : Detail Image 5.1 Warranty Summary Inquiry Image 5.2.1 Warranty Status Inquiry : Header Image 5.2.2 Warranty Status Inquiry : Detail Image 5.3 Part Master Inquiry Image 5.4 Defect Master Inquiry Image D1 Sample Job Card Image E1 Sample Stock Request Listing

Table 3 : Image Number & Description

TABLES

Table Number Description Table 1 Next Mileage Calculation Table 2 Error Messages Table 3 Image Table & Description Table 4 Table Number and Description

Table 4: Table Number & Description

* end of report *

user manual - modenas · modenas dealer management system: user manual version 1.0 3 1 introduction...

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