user experience design considerations for multi-museum collaborations

© Design for Context

Duane Degler @ddegler

Lesley Humphreys @leslo

User Experience Design Considera2ons for Mul2-‐Museum Collabora2ons MCN • Friday, November 4, 2016

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#MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016 2 © Design for Context

Presenters

Photo of addiHonal presenter here (in

grayscale)

INFORMATION ARCHITECTURE & DESIGN Understand models that make informa6on 6ck to help people get things done.

Duane Degler

Photo of addiHonal presenter here (in

grayscale)

USER EXPERIENCE DESIGN & STRATEGY Specializing in the user-‐centered design of rich informa6on sites & applica6ons.

Lesley Humphreys

#MCN2016 @design4context UX Design Considera6ons for Mul6-‐Museum Collabora6ons MCN 2016


●  Desired by your insHtuHons

●  Desired by your funders ●  For example… 2016 IMLS / NEH iniHaHve

MulH-‐InsHtuHon CollaboraHon ?

“…an interrelated set of activities forming a decentralized ecosystem can unite memory institutions in pursuing a shared strategy.”

Page 5, IMLS Focus Summary Report: National Digital Platform, 4.28.2015 http://bit.ly/imlsplatform

“…Under this new partnership, we are encouraging applications that involve innovative collaborations between museum or library professionals and humanities professionals…”

NEH news announcement: Digital Humanities Advancement Grants, 7.21.2016 http://bit.ly/nehgrants

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●  Broaden exploraHon ●  SupporHng scholars, serendipity, synthesis

●  Topical collaboraHons ●  EducaHon, exhibiHons, engagement

●  Enable sharing and reuse ●  Foster flexibility, creaHvity, open access

Some MoHvaHons for MulH-‐InsHtuHon CollaboraHons

one-‐offs

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●  Establish goals

●  Understand collaboraHve content/data

●  Design for collaboraHons and heterogeneous materials

●  Sustain collaboraHons and outcomes

Approach

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Understand content / data

Design for collaboraHon

Sustain outcomes

Broaden exploraHon

Establish goals

Topical collaboraHon Enable sharing


u  Facilitate consensus and commitment

u  Discover user needs

u  Elicit limita6ons early

ESTABLISHING GOALS



Facilitate Consensus and Commitment

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GOALS



●  Partner commitment

●  Data collaborator commitment

●  Formal execuHve commitment ●  Establish a Charter / MOU (Memorandum of Understanding)

●  Create materials to be shared with execs

●  Feedback loops

Facilitate Consensus and Commitment

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GOALS



●  Everyone on the project should be involved

●  MulH-‐faceted approach ●  IdenHfy candidate user profiles / scenarios – and validate them

●  Protocols for different venues, users, facilitators

●  Individual & group interacHons, in-‐person and remote

●  Use your “proxies” for addiHonal insights ●  User-‐facing staff are a wealth of insights and validaHons

Discover User Needs

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GOALS



Discover User Needs

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GOALS



●  Other iniHaHves? ●  Other demands on key staff?

●  Quality and availability of informaHon? ●  Requirements for “complete” or “good enough” data

●  Rights and licenses? ●  Images, thumbnails, content, data…

Elicit LimitaHons Early – avoiding ‘gotchas’

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GOALS




Sustain outcomes

Broaden exploraHon

Establish goals

AcHve facilitaHon with users, stakeholders

Topical collaboraHon Enable sharing/reuse

Surface common language and unique

perspecHves

Explore what people want to achieve with

your content


u  Playing well together

u  Harmonizing and modernizing data

u  Reconcilia6on

UNDERSTANDING CONTENT / DATA



●  Collaborate on content/data inventory

●  Collect sufficient examples to understand the range

Playing Well Together

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CONTENT / DATA

American Art CollaboraHve, summer 2016



Harmonizing and Modernizing Data

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CONTENT / DATA

Prepare, Export Data

Models

Ontologies

Map / Transform

SPARQL

RDF Triple Store

JSON-‐LD EnHty Docs

API

Query Library

Applets

Pre-‐rendered HTML

ApplicaHon Future ApplicaHons

Reconcile EnHHes Vocabs

Inferencing

American Art CollaboraHve working model, draj, 7.2016



Museum Linked Data provenance modeling

ArtTracks. Carnegie Museums,

Smithsonian Freer|Sackler, Yale Center for BriHsh Art, Geoy Research InsHtute.

hop://museumprovenance.org

Early concepts

Model presented 10.2016

Harmonizing and Modernizing Data

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CONTENT / DATA

American Art CollaboraHve data review tool



When each insHtuHon is talking about… ●  A person

●  An insHtuHon

●  An artwork

●  A locaHon

●  A subject

●  A Hme period

… Are they talking about the same thing?

ReconciliaHon

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CONTENT / DATA

<sameAs>

<sameAs>

<sameAs>

Ben Franklin

Author Statesman

Inventor



ReconciliaHon

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CONTENT / DATA

Linked Data Snowball, or Why We Need ReconciliaFon (4.2016) Rob Sanderson, Senior SemanHc Architect, J. Paul Geoy Trust, for AAC ReconciliaHon MeeHng hop://www.slideshare.net/azaroth42/linked-‐data-‐snowball-‐or-‐why-‐we-‐need-‐reconciliaHon




Sustain outcomes

Broaden exploraHon

Establish goals


Capture interpreHve relaHonships

Use external vocabularies to align

topics/themes

Consider mulHple uses, focus on rights alignment


u  Mee6ng expecta6ons, reaching beyond

u  The whole > The parts

u  Flexibility

DESIGNING FOR COLLABORATIONS



Serendipity and Insights (federated collecFon browsing)

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DESIGN

American Art Collabora2ve

iniHal design concepts



Spark ImaginaHon (text mining/analysis concept)

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DESIGN



Find Synthesis (educaFon concept)

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DESIGN

Results for Benjamin Franklin 534 results total

Social Studies

Videos

2 Internal 12 External

Ac2vity Guides


Texts


Visuals


Subject: All

Available online Available in school district See details

My Lesson Plans

Benjamin Franklin: A Great Thinker

Math •  Worksheet Science •  On seasonal Hme

(Hudson) •  Electricity Worksheet Civics •  Social Studies •  Culture •  Vie de Franklin, écrite

par lui-‐même -‐ Tome I (French)

•  Vie de Benjamin Franklin, écrite par lui-‐même -‐ Tome II (French)

Culture (57)

Culture

Grade Level: 6-‐12



Subjects

Vocabulary RelaHonships (subject alignment for collaboraFon)

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DESIGN

ClassificaHon of an Object

About-‐ness

Depicts (primary)

Depicts (background)

Texas Coastal Bend Collec2on metadata subject architecture

Topics

OrientaHon / nav



Vocabulary RelaHonships (subject alignment for collaboraFon)

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DESIGN

Group of Subjects

Group of Subjects

Texas Coastal Bend Collec2on metadata subject architecture

External Vocabularies

External Collaborators

Themes

Topics

Sub-‐Topics

Subjects

Term

Term

. . .




Sustain outcomes

Broaden exploraHon

Establish goals


Create experiences for serendipity,

synthesis

Expose richer themes, heterogeneous

content

Enable people to conveniently save, use

informaHon


u  Planning for change

u  Extending collabora6ons

u  Sharing standards and insights

SUSTAINABILITY



●  Things change ●  ReaoribuHons, enhancements, new models/data structures

●  More stuff ●  Changes in the amount of content over Hme affects user experience

●  Different types of content added over Hme affects awareness of value -  E.g. digiHzed archival content, user-‐contribuHons, transcripHons…

●  More richness ●  Increasing refinement of relaFonships between content – cross-‐linking

Plan for Change

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SUSTAINABILITY



Plan for Change

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SUSTAINABILITY

…with Open Access and Linked Open Data…

You’re making a commitment to the community that your content and data will be available.

Persistent URLs are vital !



Separate data management

from data delivery.

This helps take

legacy system changes off the critical path.

Ecosystem Flexible Digital Environments

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SUSTAINABILITY

Translation & Integration

Pipeline

Digital Access Facility

APIs, end-

points

Identity Mgmt

= sy

stem

s of

reco

rd

Rights Mgmt

Content & Asset

Management

Data History Store

Common Graph Store Application

Layer

Data managing

applications

End user (internal & external)

applications

Sources Layer

Infrastructure, data storage,

legacy applications

External data

sources

Models, Vocabs

Relationship Manager

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ark

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●  Be prepared to communicate!

●  Help “shorten the on-‐ramp” ●  Insights and shared models for Linked Open Data, common ontologies, vocabularies

●  Processes and lessons learned

Share Standards and Insights

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SUSTAINABILITY

Some resources menHoned in this talk: American Art CollaboraHve hop://americanartcollaboraHve.org

Museum Provenance / ArtTracks hop://museumprovenance.org



Enhancement Ecosystem

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SUSTAINABILITY

Manage

Legacy content

Taxonomy •  -‐-‐-‐-‐-‐-‐

•  -‐-‐-‐-‐-‐-‐ •  -‐-‐-‐-‐-‐-‐

•  -‐-‐-‐-‐-‐-‐ •  -‐-‐-‐-‐-‐-‐

Extract & Index

Review & Assess

Use

Crawl Track

Annotate

Link Tag

Collaborate

Enhance & Validate




Sustain outcomes

Broaden exploraHon

Establish goals

Topical collaboraHon

Separate data management from

delivery

ConHnually improve data and access

Listen to user feedback to refine alignment, delivery

Enable sharing/reuse


u  Goals > Content/Data > Design > Sustainability

u  Why?

●  Broaden ExploraHon

●  Topical CollaboraHon

●  Enable Sharing & Reuse

SUMMARY




Sustain outcomes

Broaden exploraHon

Establish goals

AcHve facilitaHon with users, stakeholders


Surface common language and unique

perspecHves

Explore what people want to achieve with

your content

Capture interpreHve relaHonships

Use external vocabularies to align

topics/themes

Consider mulHple uses, focus on rights alignment

Create experiences for serendipity,

synthesis

Expose richer themes, heterogeneous

content

Enable people to conveniently save, use

informaHon

Separate data management from

delivery

ConHnually improve data and access

Listen to user feedback to refine alignment, delivery


Duane Degler @ddegler

Lesley Humphreys @leslo

User Experience Design Considera2ons for Mul2-‐Museum Collabora2ons MCN • Friday, November 4, 2016

37