user experience design at bernard hodes group

29
September 2010 GLOBAL MATTERS ’10 September 2010

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Page 1: User Experience Design at Bernard Hodes Group

September 2010

GLOBAL MATTERS ’10September 2010

Page 2: User Experience Design at Bernard Hodes Group

September 2010

The User’s Experience

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September 2010

“the experience is the product”

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Tangible

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Ease of Use Meaning

Performance Emotion

Function Beauty

Intangible +

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10 Principles of the User’s Experience1. The Experience Belongs to the User2. UX is Holistic3. Great User Experiences are Invisible4. UX is a Lifecycle5. Context is King6. Great Experience is about Control7. UX is Social8. Psychology is Primary9. UX is a Conversation10.Great Experiences are Simple

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User Experience Design

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Choreographing the User’s Experience

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September 2010

product

relationship

process

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September 2010

relationship

processproduct

•useful

•usable

•delightful

Page 9: User Experience Design at Bernard Hodes Group

September 2010

relationship

product

•faster

•better

•cheaper

process

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September 2010

product

relationship

process•meaningful

•productive

•sustainable

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“it’s about user behavior”

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September 2010

“the behavior you get is the behavior you designed for”

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September 2010

“it’s not about the user”

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September 2010

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September 2010

UX Design

• Understanding the User• Setting a Strategy• Articulating a Vision• Finding Systematic Solutions• Defining a Framework• Coordinating multiple disciplines into a coherent experience• Designing System Behavior• Ensuring Usefulness & Usability• Delighting the User

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September 2010

Thanks!

Ryan Nance@rtsnance