user driven analytics for retail
TRANSCRIPT
User Driven Analytics for Retail
Cosmetics retailer LUSH achieve big
results with self service Business Intelligence
Today’s retail industry
moves faster and is
influenced by more
factors than ever before.
To stay competitive,
retailers need to
empower business
users with
real-time analysis.
Data is collected from
disparate systems across
all shopping channels.
360 Customer View Complete view of what
your customers do online
and in store.
Consolidate data from
separate analytics silos to
understand and serve
customers better.
Detect and reduce
‘shrinkage’ of stock
without impacting on
customer service
negatively.
Combine instore and
internal data to help
manage risk within your
organisation.
Fraud Prevention
Predictive analysis
enables you to hold
optimum inventory to
ensure no out of stock and
no overstock situations,
maximising revenue and
margins.
Supply Chain
Ability to analyse resource
allocation enables you to
streamline staff and other
resources to control costs
whilst meeting service level
agreements.
Operational Efficiency
Real-time Answers
Self-service access to
information anywhere,
anytime, enables retailer to
make smart decisions to
drive the bottom-line.
LUSH Fresh Handmade cosmetics QlikView Story at a glance
About LUSH
LUSH is a cosmetics company headquartered in Poole, Dorset. It was started in 1994 by six co-founders.
With over 900 stores in 51 countries, LUSH invent and manufacture all of their own products: 100% fresh and handmade.
LUSH use fresh fruit and vegetables, essential oils, honey and beeswax in their products.
Pulling together data
from disparate data
sources to make
decisions
Keeping track of stock
and wastage
Obtaining a holistic
view of the business to
improve customer
experience
Challenges
Unifying all EPoS and
back office systems data
into a QlikView application
revealing supply chain,
sales, stock and HR
processes.
Deploying QlikView into
the manufacturing
business to keep track of
stock levels, sales and
freshness of product.
Solution
Read more
about QlikView
Solution Monitoring sales and stock
to make the most out of
products and ensure all
retail outlets are stocked
with the right amount of
products.
Leveraging QlikView to
monitor and report on
payroll and absenteeism
across all the stores.
Read more
about QlikView
Benefits:
Saved £1 million in stock loss in first two years
Gave managers a solution to monitor sales and view
performances at other branches
Improved sourcing of key ingredients from ethical
suppliers.
Delivered by QGate’s QlikView Fast Track Workshop
All achievable with QlikView and QGate’s Fast Track
Workshop:
Rapid delivery in days not weeks or months
Empowers business users to see across all data
sources to get the big picture
Modular implementation approach that provides
businesses with bite sized deliverables.
Fast Track
Workshop
Thank you for your time. Please take 5 to read more about the LUSH Story and more tips on how to implement a successful BI Project.
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