user-centred care in search for a participative approach maarten de wit maastricht, april 3 rd, 2012...
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User-centred careIn search for a participative approach
Maarten de WitMaastricht, April 3rd, 2012
Annual Caphri research meeting
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Overview
Definition of user centred care? Arguments for participative care and development Challenges
1. Value of experiential knowledge2. Who to involve?3. Representativeness4. Enabling contributions
Conclusions
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Definition of user centred care?
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1988 2011
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User centered health care is not a state, it is a process
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Patients are invited to be actively involved
First signs of a paradigm shift in health care
Shared decision making
They take responsibility over their own life’s
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Why actively involving patients in health care?1. Ethical argument
In a democracy patients have the right to speak for them selves
2. Content argumentExperiential knowledge makes health services more relevant and fitting better with the context of daily life
3. Political argumentLegitimacy and chances for implementation increase
4. Relational empowerment
Source: Abma & Broerse, 2007
Control in science
Patient participation in theory and practice
Abma & Broerse2007
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Patients´ involvement in all areas of health care is irreversible - A transition process
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Influencing health care
policiess
Education of health
professionals
Developing guidelines and
quality indicators
Health care
research
Innovations in health care
delivery
Economic evaluation of health
interventions
Patients´rights and patients´
duties
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How do perspectives differ?Person Person
Family
Relat
ions
Work
Sport
s
Hobby
Autonomy
Living Sex
Disease
PainX-rays
DiseaseESR, CRPStiffness
Functionallimitations
Rheumatologist Person with Rheumatoid Arthritis
Kvien, T.K. and T. Heiberg, Patient perspective in outcome assessments--perceptions or something more? The Journal of rheumatology, 2003. 30(4): p. 873-6.Hewlett, S.A., Patients and clinicians have different perspectives on outcomes in arthritis. The Journal of rheumatology, 2003. 30(4): p. 877-9.Leeb, B.F., et al., Lack of agreement between patients' and physicians' perspectives of rheumatoid arthritis disease activity changes. Scandinavian journal of rheumatology, 2006. 35(6): p. 441-6.
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Patient perspective is heterogeneous
Person
Family
Relatio
n
sWork
Study
Hobby’s
Autono
my
Living Sex
Disease
Disease
Patient A Patient B
Person
Family
Relat
ions
Work
Sport
Hobby’s
Autonomy
Living Sex
Disease
Call for personalized care andpatient reported outcomes
Biopsychosocial modelICF
Experiential Knowledge
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Challenge 1
Value of experiential knowledge
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Example 1 Pre-surgery medication
Patient information letter regarding out-patient surgery
“Will I be able to drive my car after the surgery?”
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Example 2 Spinal stiffness
Recommendation for MRI scan procedure for people with Ankylosing Spondylitis for 40 minutes
“You don’t expect me to lay still for 40 minutes? Do you realize that not only moving hurts?“
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Example 3 Secondary symptomsStrong emphasis on basic research and acute high tech innovations for people with spinal cord injuries
“We want more attention for secondary symptoms like increasing overweight, food, going to the toilet and sores.”
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Priorities & preferences
Patients have outspoken ideas about their preferences, expectations, desires and goals.
These preferences and ideas are complementary to the expertise of health professionals.
In doctor-patient communications these preferences are often not exchanged or expressed.
Patients should take responsibility for sharing these preferences.
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Value of experiential knowledge• Enriches the scope of health professionals• Increases the quality and practical value of health care
services• Empowers health users• Empowers health carers
Definition of EBM:“The integration of best research evidence with clinical expertise and patient values” *
Sackett D, Straus S, al. e. Evidence-based medicine. How to practice and teach EBM. Edinburgh: Churchill Livingstone; 2000.
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Challenge 2
Who should I involve?
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Selection
Big debate Recruitment? Selection criteria? Competences ? Learning curve!
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Challenge 3
Representativeness
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Be pragmatic Don’t overestimate the issue of
representativess Don’t forget minorities Respect for ambiguity
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Challenge 4
Enabling inclusion and contributions
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Pivotal role of the professional Make user involvement an integral part of project
management Use interactive or participative methodologies Emergent project designs Respect for ambiguity Differentiate between levels of involvement Terminology Practicalities: venue and time Preparation Communication
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Competences of the project leader
Abma & Broerse, 2007
TeacherFacilitatorResearcherOrganisatorBuilding bridgesSocratic guideMediator
ReflexiveCreativeOpen mindTolerant for ambiguityFlexibleEmpatic
Establish Collaboration
Promote “learning”
Do Research Enhance communication
Support Patients
Roles
Tasks
Qualities
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Conclusions1. Experience-based knowledge is complementary to the evidence
based knowledge of professionals.2. User centred care is not a state but an approach 3. A participatory approach of health care – with respect for patient
values and preferences - may Avoid the narrow sighted approach of professionals; Enhance innovative solutions; Bridge the gap between patients and professionals to improve
health care services and produce trust among patients; Establish health strategies that address the needs of patients; Give legitimacy to what you do.
4. Health professionals play a crucial role in enabling users to take responsibility and to contribute.
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Thanks for your attention