User-Centered Elaboration of an Integrated Crisis Management Modeling and Simulation Solution

Johannes Sautter, Wolf Engelbach and Sandra Frings

Future Security, Bonn, 06/09/2012

Agenda

1. Introduction

2. Related Work

3. The CRISMA Project

4. Challenges in the Project

5. Usability Engineering Methodology

6. Conclusion and Outlook

1. Introduction

1. Information on current issues

2. Information from Modeling & Simulation

– Filtering/Agregation/Enrichment– Visualization/Interaction

Concepts

DebriefingIn-CrisisTrainingPlanning

Loose Coupling

2. Related WorkConcepts for the Coupling of Models

Federate 1

Federate 3

Federate 2

Real-Time-Infrastructure

High Level Architecture (IEEE 1516)

Model 1 Model 2

Data Exchange

or

Model 1 Model 2

e.g. „only“Relation via Geo-Location

StandardsDistributed Interactive Simulation (DIS) IEEE 1278-1993High Level Architecture(HLA)IEEE 1516

Model 1 Model 2

Data Exchange

vs. Tight Coupling

3. The CRISMA Project (1)

Integration Project

since March 2012

17 partners

Project number: 284552

Name of the coordinating person: Anna-Mari Heikkilä, VTT

Modelling crisis management for improved action and preparedness

Enabling decision makers to

– model crisis scenarios and consequences

– simulate alternative impacts

– make strategic decisions

– optimise deployment of resources

– make better action plans

3. The CRISMA Project (2)

Customized Clients Standard Clients Existing (Legacy) Clients

DebriefingIn-CrisisTrainingPlanning

4. Usability Challenges within the Project

Application Domain: Modeling and Simulation for Crisis Management

Interdisciplinary collaboration users with different habits/terminologies

Voluntary personnel,… diverse IT skillsease-of-learning

Time-critical situations ease-of-use

Current solutions: Inconsistent Interaction models [Landgren 2009]

5. Usability Engineering Methodology (1)Enhancement of Development Proceeding

Elaboration of CRISMA System

Market andMission Goals

Analysis Status Quo

Users and Task Analysis

Environmental Conditions

General Design Principles

UsabilityGoals

RequirementsPhase

Workflow Reengineering

Conceptual User Interface Model

User Interface Mockups

User Interface Styleguide

User Interface Design Phase

User-Centered Design [DIN EN ISO 13407]

Usability Engineering– Early focus on users

and tasks– Empirical measuring– Iterative design

Reference Model UsabilityEngineering [Metzker Offergeld2001][Offergeld 2008]

5. Usability Engineering Methodology (2)Analysis Status Quo: Existing Modeling and Simulation Solutions

Avalanche Simulation[Granig et al 2009]

Plume Dispersion Simulation[www.stuffintheair.ca, 28/08/12]

Passenger Flow Simulation[Roßnagel et al 2010]

Flood Simulation[Source: Artelia Group]

Response Management[Source: www.e-semble.com]

5. Usability Engineering Methodology (3)Analysis Status Quo: Existing Solutions for Coupling Models for Crisis Management

SUMMIT – Standard Unified Modeling, Mapping andIntegration Toolkit [Friedman-Hill et al 2010] [Source: www.dhs-summit.us]

Simulation Templates[Friedman-Hill et al 2010] [Source: www.dhs-summit.us]

Task: Run Simulation for specific needs1. Find template for scenario2. Configure each slot with

model3. Provide specific inputs for

execution

6. Conclusion and Outlook

Existing modeling and simulation solutions integrated in the CRISMA system are envisioned to support deciders in all crisis management phases.

Continuous Usability Engineering and enhancements in all development phases ensure a strong focus on end-users and their tasks.

First activities: 3 initial project workshops

Working sessions on crisis scenarios

Working sessions on user goals and roles

Current activities: Aggregation/Consolidation of crisis-specific user tasks and roles

Thank you very much!

www.crismaproject.eu

Modelling crisis management forimproved action and preparedness

Funded under grantagreement no.

284552

www.swm.iao.fraunhofer.de

Johannes Sautter

© Sven Grundmann – fotolia.com

References

[Granig et al 2009] M.Granig, P.Sampl, C.Tollinger, P.Jörg: “Experiences in avalanche assessment with thepowder snow avalanche model SamosAT”, International Snow Science Workshop, Davos 2009

[Roßnagel et al 2010] Roßnagel, H.; Zibuschka, J.; Junker, O. (2010): Agent-based Simulation for Evaluation of a Mobile Emergency Management System. In AMCIS 2010 Proceedings, Americas Conference on Information Systems 2010.

[Friedman-Hill et al 2010] Friedman-Hill, Ernest; Todd Plantenga; Heidi Ammerlahn (2010): SIMULATION TEMPLATES IN THE SUMMIT SYSTEM. Available online at https://dhs-summit.us/files/SISO2010Spring_SUMMIT.pdf, updated on 13/08/2010, checked on 5/03/2012.

[Metzker Offergeld 2001] Eduard Metzker, Michael Offergeld (2001): An Interdisciplinary Approach for Successfully Integrating Human-Centered Design Methods into Development Processes Practiced by Industrial Software Development Organizations. In Proceeding EHCI '01 Proceedings of the 8th IFIP International Conference on Engineering for Human-Computer Interaction.

[Offergeld 2008] Michael Offergeld: Usability Engineering, (http://medien.informatik.uni-ulm.de) Folien zur Vorlesung »Usability Engineering« im Hauptstudium des StudiengangsMedieninformatik, Institut für Medieninformatik, Fakultät für Ingenieurswissenschaften und Informatik, Universität Ulm, Wintersemester 2008