user adoption tips: helping people get work done
DESCRIPTION
What good is your new software rollout if no one uses it? End users will avoid new software for a bevy of reasons: they think it will affect their productivity, they’re intimidated by the new technology, no one else is using it, so why should they? The list goes on. Following is a quick tip from Handly Cameron, Brand Leader and Enterprise Architect at Prolifics, detailing advice for improving user adoption. He covers a 4-stage model of user adoption and concepts like branding your experience and rewarding your users. Handly is presenting best practices to gain trust and build users’ enthusiasm to embrace new technology November 5 at the free Collaboration and Social Business Summit in Boston (http://prolificsroadshow.com/Locations/boston). This seminar covers new features in WebSphere Portal 8.5 and Connections 5, key factors in building an effective digital experience, and lessons learned from over 300 portal and collaboration roll outs.TRANSCRIPT
User AdoptionHelping people Get Work Done
Handly CameronEnterprise Architect, Software GroupPortal, Social, Mobile
Four Stages Model of User Adoption1. Winning Attention2. Cultivating Basic Concepts3. Enlivening Activity4. Making it Real
2
Source: Michael Sampson, User Adoption Strategies
3
Every Organizationis Different
4
It can’t be I.T.
5
Involve the business inthe change
6
7
Don’t Forget Training!
8
Brand the experience
9
Reward your users!
Kudos Badges
10
Get people sharing the secret
11
Resist the urge to organize
Allow for proper resources Build for growth Authorized User licenses let you build as
much back end as needed Always implement in a cluster – easy to
expand and add nodes later Provide proper storage – nothing stops
sharing faster than being told you are not allow to share
12
13
Lead by Example
Thank You!