user acceptance testing: make the user a part of the team
DESCRIPTION
Adding user acceptance testing (UAT) to your testing lifecycle can increase the probability of finding defects before software is released. The challenge is to fully engage users and assist them in becoming effective testers. Help achieve this goal by involving users early and setting realistic expectations. Showing how users add value and taking them through the UAT process strengthens their ability and commitment. Conducting user acceptance testing sessions as software functionality becomes available helps to build confidence and capability—and find defects earlier. Susan Bradley shares a five-step process that you can use in your organization to conduct user acceptance testing. Learn to conduct training, set up daily testing expectations, assign test cases to users, create a shared information site for both test case management and feedback documentation, conduct a review of noted issues with all interested parties, and participate in a retrospective regarding the UAT process to improve the process for next time.TRANSCRIPT
T14 Concurrent Class
10/3/2013 1:30:00 PM
"User Acceptance Testing:Make
the User a Part of the Team"
Presented by:
Susan Bradley
Grange Mutual Insurance
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ [email protected] ∙ www.sqe.com
Susan Bradley
Grange Mutual Insurance
A certified software testing engineer (CSTE) for seven years, Susan Bradley has worked in
quality assurance and testing for sixteen years. Today Susan strives to bring best manual
testing processes to Grange Mutual Insurance where she is the enterprise QA software process
architect. She had the opportunity to work on the top project initiative at Grange and interact
closely with the business units to ensure a quality product. Susan is a member of the Central
Ohio Quality Assurance Association.
9/19/2013
1
StarWest 2013Susan Bradley
Grange Insurance/QA Software Process Architect
•Came from the business unit•Quality Assurance professional-17 years in both agile & waterfall•Young Adult Mystery Author
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Who’s responsible for quality?
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� Customer?
� Bureau of Motor Vehicles?
� Police?
� Jim?
� Database?
� Culture?
� By embracing the QA process over just having a QA department helps to assure reaching business goals:◦ Faster
◦ Less Expensive with less risk
◦ Higher customer and employee satisfaction
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4
Jim
QA
BusinessUser
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Nina
QA Business User
New Culture
“Trap”
http://www.retro-housewife.com/blog/uploaded_images/fireman-w-hose-733793.jpg
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http://whatconsumesme.com/wp-content/uploads/2010/03/4-50.jpeg.jpg
� What is the business goal?◦ Faster
◦ Less Expensive
◦ Less Risk
� How did UAT affect Jim & Nina?◦ Morale
◦ Job satisfaction
◦ Risk to company
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What do these have in common?
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� Commercial Small Business Owner Product (BOP) Implementation
� Agile SDLC
� 5 Step Process
� Defects/Results from UAT
� Implementation to Production
� Net result of Defect Ratio after implementation (Product 1 vs. BOP)
� User by-in
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� 1)Identify and engage users
� 2) Create Test cases
◦ Day 1: Step by Step Process
◦ Day 2: Guided Scenarios
◦ Day 3: Real submitted applications
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� 3) Training for UAT
◦ What functionality is available for testing
◦ Where they will document their results
◦ Overview of the process
� 4) Review defects with users & project team◦ Categorize
◦ Prioritize
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� 5) Perform Retro on the process and experience
� 1) Identify and engage users
� 2) Create Test cases
� 3) Training for UAT
� 4) Review defects with users & project team
� 5) Perform Retro on the process and experience
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� During 4 UAT sessions, 468 observations, bugs, questions & suggestions were recorded
� Defect Ratio between Product X & BOP
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� Product X continues to be challenging to maintain
User Acceptance Testing
QA Business User
New Culture
“Trap”
